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Underwriting clerks supervisor skills for your resume and career

Updated January 8, 2025
5 min read
Below we've compiled a list of the most critical underwriting clerks supervisor skills. We ranked the top skills for underwriting clerks supervisors based on the percentage of resumes they appeared on. For example, 9.5% of underwriting clerks supervisor resumes contained customer service as a skill. Continue reading to find out what skills an underwriting clerks supervisor needs to be successful in the workplace.

15 underwriting clerks supervisor skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how underwriting clerks supervisors use customer service:
  • Consulted with product-line underwriters, claims analysts, and technology department to establish superior customer service.
  • Conduct weekly staff meetings including customer service representatives, information technology personnel, and underwriters.

2. Direct Reports

Here's how underwriting clerks supervisors use direct reports:
  • Supervised fifteen direct reports, consisting of Senior Sales Underwriters, handling over $60M of business.
  • Ensured direct reports met monthly goals, handling employee issues, reviewing work, hiring and coaching/training

3. FHA

The Federal Housing Administration (FHA) stands for a government agency in the United States that offers housing insurance to FHA-approved lenders who follow certain conditions.

Here's how underwriting clerks supervisors use fha:
  • Supervised three underwriters and an assistant for FHA, VA, Conventional and Jumbo loans
  • Review FHA and VA test cases for all new underwriters in our unit.

4. Underwriting Guidelines

Underwriting guidelines are a set of rules and requirements an insurer provides to its agents and underwriters. The underwriter then uses these instructions to judge the prospective insured, whether to accept, modify or reject it. These guidelines help the insurers set the criteria for the customer and let them know the amount of money that should be offered to the client, or whether not to offer an insurance policy in the first place.

Here's how underwriting clerks supervisors use underwriting guidelines:
  • Ensured policy compliance with all state insurance regulations and underwriting guidelines.
  • Worked with major banks and their lender underwriting guidelines to review modification packages.

5. Underwriting Policies

Here's how underwriting clerks supervisors use underwriting policies:
  • Involved in development of the underwriting policies, procedures, rating tools, proposal responses and competitive information.
  • Supervised and directed a staff of 40 in underwriting policies and procedures.

6. Real Estate

Real estate is land that has buildings on it. This kind of property consists of permanent improvements either natural or man-made, which include, houses, fences, bridges, water trees, and minerals. There are 4 types of real estate namely; residential real estate, commercial real estate, industrial real estate, and vacant land.

Here's how underwriting clerks supervisors use real estate:
  • Collected and cleared income, credit and valuation conditions for the purchase and refinance of Conventional Real Estate Mortgages.
  • Handled evictions and real estate foreclosure closings.

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7. Performance Management

Here's how underwriting clerks supervisors use performance management:
  • Collaborated on recruiting & hiring, performance management, evaluations, and scheduling.
  • Drive efficient and accurate service delivery through solid coaching, communication, and performance management practices.

8. Underwriting Procedures

Here's how underwriting clerks supervisors use underwriting procedures:
  • Published company underwriting procedures and made available to staff and correspondents.

9. Customer Inquiries

Here's how underwriting clerks supervisors use customer inquiries:
  • Call center environment with approximately 15 underwriters who reported status of policies and customer inquiries.
  • Resolve customer inquiries on their policy, and communicate with customers to request additional information.

10. Investor Guidelines

An investor guideline refers to general standards, strategies, and parameters relating to investments; the set guidelines get altered from time-to-time.

Here's how underwriting clerks supervisors use investor guidelines:
  • Processed special product loans originated by production and by approved correspondents for compliance with multiple investor guidelines.
  • Provide quality control measures to ensure nationwide underwriting is within corporate and investor guidelines.

11. Underwriting Decisions

Here's how underwriting clerks supervisors use underwriting decisions:
  • Review overturned underwriting decisions with the individual office manager, loan officer, Broker and/or investor with new program and why.
  • Organized and developed procedures to improve the speed of underwriting decisions.

12. QC

Quality control is a set of instructions or procedures to ensure a manufactured product or a service is up to the highest quality standards. This set of quality control criteria are either defined by the clients or the company itself.

Here's how underwriting clerks supervisors use qc:
  • Provided feedback to reps through coaching/mentoring sessions for growth and development needs through QC and performance metrics.
  • Perform monthly QC Audits for all affiliated associations that have delegated authority to do their own underwriting.

13. Credit Quality

Here's how underwriting clerks supervisors use credit quality:
  • Manage Policies and Procedures updates for Correspondent Lending Credit Quality Processes.
  • Monitor credit quality of Bank's Commercial Loan Portfolio.

14. Performance Appraisals

Here's how underwriting clerks supervisors use performance appraisals:
  • Supervised underwriting activities and operations including interviewing, hiring, training, disciplining, and performance appraisals.
  • Conduct performance appraisals of analysts providing ongoing coaching, mentoring and identifying areas of opportunity for improvement.

15. FNMA

Here's how underwriting clerks supervisors use fnma:
  • Analyzed appraisals for acceptability to FNMA standards.
  • Ensured underwriting compliance with FNMA, FHLMC, FHA, VA, company and secondary market investor standards.
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List of underwriting clerks supervisor skills to add to your resume

Underwriting clerks supervisor skills

The most important skills for an underwriting clerks supervisor resume and required skills for an underwriting clerks supervisor to have include:

  • Customer Service
  • Direct Reports
  • FHA
  • Underwriting Guidelines
  • Underwriting Policies
  • Real Estate
  • Performance Management
  • Underwriting Procedures
  • Customer Inquiries
  • Investor Guidelines
  • Underwriting Decisions
  • QC
  • Credit Quality
  • Performance Appraisals
  • FNMA
  • SLA
  • Insurance Policies
  • Credit Reports
  • Commercial Property
  • Process Improvement
  • Insurance Applications
  • Quality Standards
  • Mortgage Loans
  • HR
  • Income Documentation
  • Account Executives
  • Automated Underwriting
  • QA
  • Performance Evaluations
  • Staff Training
  • PMI
  • Regulatory Compliance
  • Foreclosure
  • Performance Reviews
  • Business Applications
  • AS400

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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