Underwriting service representative job description

Chubb is the world's largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

We are currently hiring for Portfolio Underwriters in Whitehouse Station, NJ to join a training class starting in February 2023.
As a Personal Risk Services, PRS, Portfolio Underwriter, you are accountable for:


Individual risk selection for accounts generating an annual premium less than $50,000 Assuming a producer relationship and account leadership role in the achievement of profit, growth and retention for assigned book of business Working closely with key producers on all Portfolio accounts for assigned territories Assuring that the quality of new business is consistent with PRS' strategy and prescribed underwriting guidelines as well as catastrophe management objectives Evaluating account details (contract modifications, writing companies, deductibles, overall account rating structure based on all exposures including up-sell and account rounding opportunities) Developing technical expertise in the underwriting and pricing of all Portfolio products Working with the producer and branch to coordinate annual insurance reviews that identify product and service needs of customers Analyzing customer information and making recommendations for additional coverage and services Aggressively researching and analyzing industry trends (insurance and customer) to stay current and identifying emerging issues affecting business plans, new product and service opportunities; actively sharing with constituents Preparing renewal proposals that assist the producers in promoting account retention and growth Communicating any potential account acquisition or growth issues to branch and Home Office Coordinating the underwriting, pricing, proposal and placement process for Custom Solutions exposures with Home Office resources Obtaining quotes and assisting producers with coverage options for exposures written outside of PRS' underwriting platform (International Exposures, Custom Solutions, Flood, EPLI, Workers' Compensation, Kidnap & Ransom, Boiler & Machinery) Contributing to the training of staff within the Underwriting Center and Region on Portfolio capabilities Soliciting and conducting customer visits


Salary grade may be flexible, depending on candidate experience.


Qualifications:



Competencies
:


Strong verbal and written communication skills Strong collaboration and negotiation skills Creative problem-solving skills Strong technical underwriting skills In depth knowledge of PRS' strategies, products and services Strong history of results and customer service orientation Ability to create strong Producer, Home Office Underwriting, Marketing, Territory and Branch Manager relationships



Chubb strives to offer a diverse and inclusive and rewarding work environment.Teamwork and mutual respect are central to how Chubb operates, and we believe the best solutions draw upon diverse perspectives, experiences and skills.We operate in such a way where everyone, regardless of their singular background has the opportunity to contribute to our collective success.

Chubb is the world's largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

We are currently hiring for Portfolio Underwriters in Whitehouse Station, NJ to join a training class starting in February 2023.
As a Personal Risk Services, PRS, Portfolio Underwriter, you are accountable for:

* Individual risk selection for accounts generating an annual premium less than $50,000
* Assuming a producer relationship and account leadership role in the achievement of profit, growth and retention for assigned book of business
* Working closely with key producers on all Portfolio accounts for assigned territories
* Assuring that the quality of new business is consistent with PRS' strategy and prescribed underwriting guidelines as well as catastrophe management objectives
* Evaluating account details (contract modifications, writing companies, deductibles, overall account rating structure based on all exposures including up-sell and account rounding opportunities)
* Developing technical expertise in the underwriting and pricing of all Portfolio products
* Working with the producer and branch to coordinate annual insurance reviews that identify product and service needs of customers
* Analyzing customer information and making recommendations for additional coverage and services
* Aggressively researching and analyzing industry trends (insurance and customer) to stay current and identifying emerging issues affecting business plans, new product and service opportunities; actively sharing with constituents
* Preparing renewal proposals that assist the producers in promoting account retention and growth
* Communicating any potential account acquisition or growth issues to branch and Home Office
* Coordinating the underwriting, pricing, proposal and placement process for Custom Solutions exposures with Home Office resources
* Obtaining quotes and assisting producers with coverage options for exposures written outside of PRS' underwriting platform (International Exposures, Custom Solutions, Flood, EPLI, Workers' Compensation, Kidnap & Ransom, Boiler & Machinery)
* Contributing to the training of staff within the Underwriting Center and Region on Portfolio capabilities
* Soliciting and conducting customer visits

Salary grade may be flexible, depending on candidate experience.

Qualifications

Competencies:

* Strong verbal and written communication skills
* Strong collaboration and negotiation skills
* Creative problem-solving skills
* Strong technical underwriting skills
* In depth knowledge of PRS' strategies, products and services
* Strong history of results and customer service orientation
* Ability to create strong Producer, Home Office Underwriting, Marketing, Territory and Branch Manager relationships

Chubb strives to offer a diverse and inclusive and rewarding work environment. Teamwork and mutual respect are central to how Chubb operates, and we believe the best solutions draw upon diverse perspectives, experiences and skills. We operate in such a way where everyone, regardless of their singular background has the opportunity to contribute to our collective success.

EEO Statement

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion,and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin,ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law.Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliationagainst any individual who reports discrimination or harassment.

At American Family Insurance, we believe people are an organization's most valuable asset, and their ideas and experiences matter. From our CEO to our agency force, we're committed to growing a diverse and inclusive culture that empowers innovation that will inspire, protect, and restore our customers' dreams in ways never imagined.

American Family Insurance is driven by our customers and employees. That's why we provide more than just a job - we provide opportunity. Whether you're already part of our team in search of a new challenge or new to our company and ready for what's next, you're in the right place. Every dream is a journey that starts with a single step. Start your journey right here. Join our team. Bring your dreams.

R29937 Underwriting Ops Services Sr Representative (Hybrid) (Open)

Compensation may vary based on the job level and your geographic work location.

Compensation Minimum:$23.00 Hourly

Compensation Maximum:$24.73 Hourly

Summary:

Underwrites risk (i.e., selection/rejection of new and renewal business). Administers and monitors underwriting rules and guidelines, rating manual rules, and insurance laws and regulations. Analyzes quality and quantity of risks underwritten and prepares reports accordingly. Reviews new applications and in-force business with higher degrees of risk not processed by automated systems. May review agency books of business as well as profit/growth results and trends to recommend and implement action plans. May specialize in one or more products within Commercial Lines, Farm/Ranch, Life or Personal Lines. Products, processes, and systems vary by division or Company. With progression in job family, top levels focus on leading projects that support underwriting operations initiatives."

Job Summary

Responsible for assisting agency personnel in completing policy administration tasks for policy issuance, changes, renewals and cancelations/terminations. Additionally, the job can support call center operations when call demand exceeds forecast or problem escalation requires assistance. Participate and contribute to the continuous process improvement activities as part of everyday work in Operations.

Strongly prefer candidates who have a customer service background as well as strong problem solving skills.

Job Description:

Job Level Summary

* Requires working knowledge and skills developed through formal training or work experience
* Identifies the problems and all relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decisions
* Works within established procedures with a moderate degree of supervision

Primary Accountabilities

* Provide customer policy activities, via system interaction, in policy Issuance, policy rating and Changes, policy renewal processing, policy termination, underwriting Triage, new business process flows
* Provide customer policy and agency support, via phone and written communications
* Lead continuous process improvement ideas for customer and agent support processes
* Coordinate work priority and perform daily scheduling and work distribution
* Participates in corporate projects, cross-divisional teams and other ad-hoc teams needed to support corporate goals.

Specialized Knowledge and Skills Requirements

* Solid knowledge and understanding of sales and policy administration processes and procedures for all lines of business
* Solid knowledge of state-specific regulations and rules and system/procedural support of the regulations
* Solid knowledge of underwriting guidelines and application of guidelines in completing policy activity duties
* Demonstrated experience providing customer service and support
* Demonstrated experience using reference materials, reading policy language, and processing rules and procedures.
* Solid written and verbal communication skills.
* Basic typing/keyboarding skills (30 wpm)
* Solid knowledge and understanding of various PC software applications (e.g. Microsoft Office Suites).

Additional Job Information:

his position is a hybrid role that involves working a minimum of 5 times a year in the office. We know flexibility is important to our employees and their families, and we will continue to offer flexibility in this flex office/home role. This approach will guide us in balancing the needs of the business, customers and our employees.

Preferred locations for this role include:

Madison, WI; Chicago, IL; Boston, MA; Minneapolis, MN; Denver, CO; Phoenix, AZ; Nashville, TN; Atlanta, GA

o Offer to selected candidate will be made contingent on the results of applicable background checks

o Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions

o Our policy restricts consideration of applicants needing employment sponsorship (visa) to specialty occupations. Sponsorship will not be considered for this position

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When you work at American Family you can expect benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, and a paid-time off program. In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Enterprise benefits.

We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

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