Urban renewal manager job description

Say hello to possibilities.

It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction-giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.

We're a $1.5 billion company that's growing at 30+% annually and we're expanding our Global Service and Support Team to make sure we stay ahead of the competition.

We're currently looking for: A Manager, Renewals Managers who is directly tied to the value our customers derive from our product. While customers realize value at different stages in their journey with RingCentral, the renewal serves as an extraordinarily meaningful breakthrough moment to celebrate and reflect on the past while also planning for the future. To lead this initiative, we are searching for an outstanding people leader over our Field Renewal Manager team. You will coach a high performing team through customer negotiations, value selling, forecasting 180 days in advance, upsell/cross selling opportunities and more.

To succeed in this role, you must have experience in:
Lead team who is responsible for driving and leading the renewals process in collaboration with the account team to preserve and improve customer contracts and relationships Act as an escalation point for customer negotiations Maintain and report an accurate rolling 180-day forecast of renewals as a roll up to management Review, challenge and inspect account plans and renewal strategies Guide team to creatively negotiate and execute renewal contracts (in partnership with legal, finance) that align to customer goals Discover and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth Communicate risk clearly and take the lead in developing resolution strategies, escalating wherever appropriate.

Desired Qualifications:
8+ years enterprise-level sales and/or renewals at a SaaS company3+ year's experience as a manager; leading a high performing sales team Proven track record of achieving and exceeding revenue targets Driven by personal, team and company achievement with a commitment to excellence Possess blend of technical expertise and sales acumen wrapped in a strong customer-centric mentality Strong analytical, problem-solving and dot connecting skills with the ability to develop quick, accurate situational awareness Enterprise-ready, solution-oriented mindset to understand and solve complex customer issues Experience and comfort interacting with and influencing C-level executives Strong communication skills - written and verbal - with an understanding of situational best practices Excellent presentation skills - from small to large audiences Ability to lead, manage or influence both internal RingCentral resources as well as customer resources to achieve successful outcomes Experience with VoIP and Contact Center technology BS or equivalent education and relevant experience

What we offer:
RingCentral offers all the work/life benefits you could ever want, (and none of the micromanagement.)
Comprehensive medical, dental, vision, disability, life insurance Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter Benefits 401K match and ESPPFlexible PTOWellness programs including 1:1 wellness coaching through TaskHuman and meditation guidance through HeadspacePaid parental leave and new parent gift boxes Pet insurance Employee Assistance Program (EAP) with counseling sessions available 24/7Rocket Lawyer services that provide legal advice, document creation and estate planning Employee bonus referral program

RingCentral's Global Service and Support team leads the post-sale experience for our customers-making sure their every need is met, and that they're able to use our products effectively and easily. As our customers' central point of contact, you'll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that show our customers what powering human connection really means.

RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you are hired in Colorado, the compensation range for this position is between $68,000 and $102,000 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.

• Bachelor’s degree preferred or equivalent combination of education and job experience
• 4+ years of sales and people management, and/or coaching experience
• Experience being a SME contributor for policies and procedures
• Experience driving metric and quality performance
• Experience in performance management and project management
• Excellent verbal, written, and interpersonal communication skills
• Excellent organization and time management skills
• Ability to deal with ambiguity and change
• Ability to compute basic business math
• Proficient in Microsoft Suite, CRM, pricing, equipment, and/or gateways

Kapitus Benefits :

• Competitive Base Salary
• Incentive eligibility based on KPI’s and quality results
• Medical, Dental, and Vision Coverage
• 401K
• Company provided Life Insurance
• PTO
• Tuition Reimbursement Plan

Company Mission:

At Kapitus, we strive to empower every business to succeed by providing the best financing options – when they need it and how they need it. Whether we are working with a business directly or through a strategic partner, we will work diligently to provide the most convenient, cost- effective and appropriate financing solution for a business’s needs. We promise to keep the best interests of our clients at the center of the financing process by operating with transparency, fairness, and integrity. We will continue to empower small businesses to make educated financial decisions, as we have since our inception in 2006.

About Us:

Kapitus is one of the most reliable and respected names in small business financing. As both a direct lender and a marketplace built with a trusted network of lending partners, we are able to provide small businesses the financing they need, when and how it is needed.

We’ve spent the past 15 years building a culture that makes us excited to come to work in the morning. Our company is fast paced, teammates need to be self-directed and have an internal motivation to do the right thing, even when the right thing takes a lot of hard work.

We show our teammates our appreciation by offering great benefits, competitive pay and solid opportunity for growth.

Please Note:

This position has a requirement to be on-site at times due to the nature of the work and therefore the employee must be fully vaccinated to comply with Kapitus’ vaccination policy. Only employees who are vaccinated against COVID-19 will be granted entry to any Kapitus location.

Consideration will be given to qualified remote candidates residing in states where Kapitus and/or one of its subsidiaries has an established physical presence.

Company DescriptionKapitus is one of the most reliable and respected names in small business financing. As both a direct lender and a marketplace built with a trusted network of lending partners, we can provide small businesses the financing they need, when and how it is needed.

We’ve spent the past 15 years building a culture that makes us excited to come to work in the morning. Our company is fast paced, teammates need to be self-directed and have an internal motivation to do the right thing, even when the right thing takes a lot of hard work.

We show our teammates our appreciation by offering great benefits, competitive pay, and solid opportunity for growth.

strong DM is guided by a very simple principle: Put People First. That means doing the right things by our employees and customers. And it means developing products and solutions that improve the lives of our customers.

It's one of the reasons strong DM has a rabid fan base. When was the last time you heard things like:

• Caseware Cloud Infrastructure Engineer Nicholas Skoretz says "strong DM is a must-have for a cloud-native team. The time savings were noticeable on day one. That's what matters to our team, and what we've been tracking.”

• MakeSpace SVP of Strategy Ted Conbeer says "The team at strong DM has been exceptional. We haven't had many support requests because the product just works the way it's supposed to.”
Customers love us because:

The product rocks: strong DM fundamentally changes the relationship between Security, DevOps, and end users. Security gets the access controls they need. DevOps gets greatly centralized access controls. End users get access to systems in just a few clicks.

They can trust us: we built a technical product for technical buyers. We do not use jargon. There is no alternative but to always be technically accurate. We are not afraid to admit product gaps.

We're real humans: we built a serious product without taking ourselves too seriously. Each member of the team is deadly good at their job, and yet we crack jokes on the phone with customers.

What you'll do...

Own Process & Operationalization
You will own, drive, and lead the renewals process in collaboration with the Customer Success team to preserve and enhance customer contracts and relationships
You will maintain and report an accurate rolling 90-day forecast of renewals
Maintain renewal billing timeline, including ensuring accurate and timely quoting and invoice delivery for all projected renewals for multiple product lines, to limit risk of cancellation.
Analyze processes and propose enhancements to automate renewal billing where possible.
Assist with developing Order to Cash best practices with Revenue Operations leaders

Drive ARR Protection & Growth
You will discover and identify upsell opportunities upon contract renewal to maximize customer growth
Develop playbook for renewal engagement maximizing revenue retention
Maximize recurring revenue for the company
Provide updates on changes to customer renewal status, monitoring KPI's (expansions, contractions, cancellations) and the rationale behind any changes.

Complete Transactional Activities
You will negotiate and execute renewal contracts that align to customer goals
Interpret contract language to ensure accurate renewal billing
Manage the renewals process to ensure portfolio pricing uplifts are in line or above targets
Manage and assist with specialized billing for customers

REQUIREMENTS3+ years of Quota Carrying experience (e.g., Renewals, Enterprise Sales, Account Management, Customer Success), in a SaaS organization Experience building and managing renewal programs and processes Salesforce experience Ability to work within cross functional teams to drive optimum results Must be operationally-oriented with a keen focus on process, metrics, and results Strong Excel skills Detailed oriented
COMPENSATION:$160-200K OTE (70/30 split) + equity salary packages Company sponsored benefits, including:❤️100% remote permanently 🌴7 weeks of accrued PTO + sick leave 👶24 WEEKS of paid Parental leave (either parent) 👩 ⚕️100% employer paid insurance premiums (you + spouse + dependents) 📈Front-loaded equity 💰401k 💵$2500 to build a home office, plus a monthly $100 internet reimbursement😋 Work/life balance (we're serious about this)