User support analyst demographics and statistics in the US
User support analyst demographics research summary. Zippia estimates user support analyst demographics and statistics in the United States by using a database of 30 million profiles. Our user support analyst estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about user support analysts after extensive research and analysis:
- There are over 260,643 user support analysts currently employed in the United States.
- 30.9% of all user support analysts are women, while 69.1% are men.
- The average user support analyst age is 42 years old.
- The most common ethnicity of user support analysts is White (54.6%), followed by Hispanic or Latino (15.1%), Asian (13.9%) and Black or African American (10.8%).
- User support analysts are most in-demand in Portland, OR.
- The technology industry is the highest-paying for user support analysts.
- San Francisco, CA pays an annual average wage of $110,228, the highest in the US.
- In 2022, women user support analysts earned 97% of what men earned.
- 11% of all user support analysts are LGBT.
- California is the best state for user support analysts to live.
- User support analysts are 51% more likely to work at private companies in comparison to public companies.
On this page
User support analyst demographics by:
User support analyst gender statistics
30.9% of user support analysts are women and 69.1% of user support analysts are men.
- Male, 69.1%
- Female, 30.9%
User support analyst gender ratio
| Gender | Percentages |
|---|---|
| Male | 69.1% |
| Female | 30.9% |
User support analyst gender pay gap
Women earn 97¢ for every $1 earned by men
Male income
$83,336
Female income
$80,478
User support analyst gender ratio over time
This data breaks down the percentage of men and women in user support analyst positions over time. Currently, 30.9% of user support analysts are female.
User support analyst gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 63.24% | 36.76% |
| 2011 | 64.36% | 35.64% |
| 2012 | 66.00% | 34.00% |
| 2013 | 66.59% | 33.41% |
| 2014 | 67.03% | 32.97% |
| 2015 | 69.04% | 30.96% |
| 2016 | 69.19% | 30.81% |
| 2017 | 69.09% | 30.91% |
| 2018 | 69.91% | 30.09% |
| 2019 | 68.43% | 31.57% |
| 2020 | 69.01% | 30.99% |
| 2021 | 69.06% | 30.94% |
User support analyst related jobs gender ratio
We compared user support analysts with similar job titles to see how gender ratios vary. As you can see, dell certified systems expert and software applications architect have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Informatics Nurse Specialist | 13% | 87% |
| Clinical Support Specialist | 22% | 78% |
| Clinic Administrator | 23% | 77% |
| User Support Analyst | 69% | 31% |
| Senior Data Center Engineer | 98% | 2% |
| Software Applications Architect | 98% | 2% |
| Dell Certified Systems Expert | 99% | 1% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
User support analyst demographics by race
The most common ethnicity among user support analysts is White, which makes up 54.6% of all user support analysts. Comparatively, 15.1% of user support analysts are Hispanic or Latino and 13.9% of user support analysts are Asian.
- White, 54.6%
- Hispanic or Latino, 15.1%
- Asian, 13.9%
- Black or African American, 10.8%
- Unknown, 5.3%
- American Indian and Alaska Native, 0.3%
User support analyst race
| User support analyst race | Percentages |
|---|---|
| White | 54.6% |
| Hispanic or Latino | 15.1% |
| Asian | 13.9% |
| Black or African American | 10.8% |
| Unknown | 5.3% |
| American Indian and Alaska Native | 0.3% |
User support analyst race and ethnicity over time
See how user support analyst racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
User support analyst race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 63.16% | 11.20% | 10.49% | 12.11% |
| 2011 | 63.86% | 11.29% | 10.63% | 11.61% |
| 2012 | 62.60% | 11.53% | 10.88% | 12.25% |
| 2013 | 61.53% | 10.77% | 11.69% | 12.63% |
| 2014 | 61.24% | 10.98% | 11.34% | 13.34% |
| 2015 | 61.15% | 10.44% | 12.52% | 13.23% |
| 2016 | 60.94% | 10.41% | 12.49% | 13.12% |
| 2017 | 60.16% | 10.07% | 12.95% | 13.52% |
| 2018 | 60.27% | 10.03% | 13.04% | 13.26% |
| 2019 | 58.46% | 9.95% | 13.74% | 14.38% |
| 2020 | 56.42% | 10.52% | 13.52% | 14.55% |
| 2021 | 54.56% | 10.76% | 13.89% | 15.08% |
User support analyst wage gap by race
According to our data, asian user support analysts have the highest average salary compared to other ethnicities. Black or african american user support analysts have the lowest average salary at $78,653.
| Ethnicity | Salary |
|---|---|
| Unknown | $80,308 |
| White | $82,316 |
| Black or African American | $78,653 |
| Asian | $95,805 |
| Hispanic or Latino | $80,688 |
Average user support analyst age
See how the average age of user support analysts varies based on ethnicity and gender.
Male
Female
User support analyst age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 44 | 43 |
| Unknown | 40 | 45 |
| Asian | 41 | 41 |
| Hispanic or Latino | 37 | 39.5 |
| White | 41 | 46 |
| American Indian and Alaska Native | 41 |
User support analyst age breakdown
The average age of user support analysts is 40+ years years old, representing 56% of the user support analyst population.
User support analyst age breakdown
| User Support Analyst Years | Percentages |
|---|---|
| 40+ years | 56% |
| 30-40 years | 30% |
| 20-30 years | 15% |
User support analyst educational attainment
The most common degree for user support analysts is bachelor's degree, with 63% of user support analysts earning that degree. The second and third most common degree levels are associate degree degree at 21% and associate degree degree at 9%.
- Bachelor's, 63%
- Associate, 21%
- Master's, 9%
- Diploma, 3%
- Other Degrees, 4%
User support analysts by degree level
| User support analyst degree | Percentages |
|---|---|
| Bachelor's | 63% |
| Associate | 21% |
| Master's | 9% |
| Diploma | 3% |
| Other Degrees | 4% |
User support analyst jobs you might like
User support analyst wage gap by degree level
According to the data, user support analysts with a Master's degree earn more than those without, at $103,470 annually. With a Doctorate degree, user support analysts earn a median annual income of $96,922 compared to $84,945 for user support analysts with an Bachelor's degree.
| Education | Salary |
|---|---|
| Master's Degree | $103,470 |
| High School Diploma or Less | $72,730 |
| Bachelor's Degree | $84,945 |
| Doctorate Degree | $96,922 |
| Some College/ Associate Degree | $74,978 |
User support analyst employment statistics
Most user support analysts work for a private in the technology industry.
Company size where user support analysts work
Below, you can see the size of companies where user support analysts work.
User support analyst jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 3% |
| 50 - 100 employees | 10% |
| 100 - 500 employees | 20% |
| 500 - 1,000 employees | 11% |
| 1,000 - 10,000 employees | 24% |
| > 10,000 employees | 32% |
User support analyst jobs by company type
Employees with the user support analyst job title have their preferences when it comes to working for a company. For instance, most user support analysts prefer to work at private companies over public companies.
User support analyst jobs by sector
| Company type | Percentages |
|---|---|
| Education | 12% |
| Public | 30% |
| Private | 51% |
| Government | 7% |
User support analyst jobs by industry
The most common industries for user support analysts are technology, professional and education.
User support analyst industry statistics
| Industry | Percentages |
|---|---|
| Technology | 14% |
| Fortune 500 | 13% |
| Professional | 12% |
| Education | 10% |
| Health Care | 9% |
| Finance | 7% |
| Manufacturing | 6% |
| Government | 4% |
| Media | 3% |
| Transportation | 3% |
| Internet | 2% |
| Telecommunication | 2% |
| Automotive | 2% |
| Retail | 2% |
| Energy | 2% |
| Pharmaceutical | 1% |
| Utilities | 1% |
| Construction | 1% |
| Hospitality | 1% |
| Start-up | 1% |
| Non Profits | 1% |
| Real Estate | 1% |
| Insurance | 1% |
User support analyst turnover and employment statistics
User support analyst unemployment rate over time
The unemployment rate for user support analysts between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
User support analyst unemployment rate by year
| Year | User support analyst unemployment rate |
|---|---|
| 2010 | 7.58% |
| 2011 | 6.70% |
| 2012 | 5.32% |
| 2013 | 5.21% |
| 2014 | 4.89% |
| 2015 | 4.00% |
| 2016 | 3.51% |
| 2017 | 3.56% |
| 2018 | 3.06% |
| 2019 | 3.58% |
| 2020 | 4.61% |
| 2021 | 4.34% |
Average user support analyst tenure
The average user support analyst stays at their job for 1-2 years, based on the 922 user support analysts resumes in Zippia's database.
User support analyst tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 21% |
| 1-2 years | 36% |
| 3-4 years | 13% |
| 5-7 years | 15% |
| 8-10 years | 7% |
| 11+ years | 8% |
User support analyst LGBT ratio compared to similar jobs
Review the percent of user support analysts that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Systems Planner | 7.31% | 72,450 |
| Lidar Analyst | 8.42% | 38,634 |
| Informatica ETL Developer | 8.46% | 78,436 |
| Information Assurance Engineer | 8.59% | 104,421 |
| Network Operations Analyst | 9.03% | 114,075 |
| Information Technology Project Manager | 10.54% | 207,249 |
| User Support Analyst | 10.88% | - |
Similar user support analyst jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Systems Planner | 7.31% | 72,450 |
| Lidar Analyst | 8.42% | 38,634 |
| Informatica ETL Developer | 8.46% | 78,436 |
| Information Assurance Engineer | 8.59% | 104,421 |
| Network Operations Analyst | 9.03% | 114,075 |
| Information Technology Project Manager | 10.54% | 207,249 |
Foreign languages spoken by user support analysts
The most common foreign language among user support analysts is Spanish at 36.7%. The second-most popular foreign language spoken is Mandarin at 13.3% and Chinese is the third-most popular at 6.7%.
- Spanish, 36.7%
- Mandarin, 13.3%
- Chinese, 6.7%
- German, 6.7%
- Cantonese, 6.7%
- Other, 29.9%
User support analyst languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 36.7% |
| Mandarin | 13.3% |
| Chinese | 6.7% |
| German | 6.7% |
| Cantonese | 6.7% |
| Other | 29.9% |
