How To Become A User Support Analyst Supervisor: What It Is and Career Path

What is a user support analyst supervisor and how to become one

Updated January 8, 2025

3 min read

There is more than meets the eye when it comes to being a user support analyst supervisor. For example, did you know that they make an average of $31.26 an hour? That's $65,020 a year! Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

ScoreUser Support Analyst SupervisorUS Average

Salary

5.1

Avg. Salary $65,020

Avg. Salary $59,228

Stability level

6.7

Growth rate 10%

Growth rate 0.3%

Diversity

6.2

Race

American Indian and Alaska Native 0.40%

Asian 11.22%

Black or African American 8.79%

Hispanic or Latino 10.83%

Unknown 5.01%

White 63.75%

Gender

female 6.67%

male 93.33%

Age - 41

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 41

Stress level

6.7

Stress level is high

7.1 - high

Complexity level

6.5

Complexity level is challenging

7 - challenging

Work life balance

7.4

Work life balance is good

6.4 - fair

Key steps to become a user support analyst supervisor

Explore user support analyst supervisor education requirements

Most common user support analyst supervisor degrees

Bachelor's

50.0 %

Associate

30.0 %

Master's

10.0 %

Start to develop specific user support analyst supervisor skills

Skills	Percentages
End User Support	66.77%
VPN	15.31%
User Community	11.85%
PC	6.07%

Complete relevant user support analyst supervisor training and internships

Accountants spend an average of 3-6 months on post-employment, on-the-job training. New user support analyst supervisors learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a user support analyst supervisor based on U.S. Bureau of Labor Statistics data and data from real user support analyst supervisor resumes.

Research user support analyst supervisor duties and responsibilities

Manage customer expectations through use of negotiation, persuasion, diplomacy and clear communication.
Perform all programming setup and modifications for PBX, ACD and voice mail systems.
Assist patients by explaining necessary preparations, reviewing charts after discharge and determining eligibility for medication at government's expense.
Assist technical team in writing and testing of interfaces, including UAT, base on clients needs.

Prepare your user support analyst supervisor resume

When your background is strong enough, you can start writing your user support analyst supervisor resume.

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