How to hire a user support analyst supervisor

How to hire a user support analyst supervisor, step by step

Here's a step-by-step user support analyst supervisor hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a user support analyst supervisor job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new user support analyst supervisor
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   First, determine the employments status of the user support analyst supervisor you need to hire. Certain user support analyst supervisor roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   Hiring the perfect user support analyst supervisor also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   This list presents user support analyst supervisor salaries for various positions.

   Type of User Support Analyst Supervisor	Description	Hourly rate
   User Support Analyst Supervisor	Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization... Show more	$19-49
   Lead Technician	Lead technicians are technicians who oversee the technical needs of a specific project or department. They are usually tenured employees, and their familiarity with the company's technical and technological processes, software, and hardware would be a great advantage in succeeding in their role... Show more	$32-58
   Computer Technician	Computer technicians are skilled information technology professionals who handle concerns related to computers. They are responsible for assisting clients in software installations, troubleshooting needs, and repair needs... Show more	$13-26

   Show more

2. Create an ideal candidate profile

   Common skills:

   • End User Support
   • VPN
   • User Community
   • PC

   Responsibilities:

   • Manage customer expectations through use of negotiation, persuasion, diplomacy and clear communication.
   • Perform all programming setup and modifications for PBX, ACD and voice mail systems.
   • Assist patients by explaining necessary preparations, reviewing charts after discharge and determining eligibility for medication at government's expense.
   • Assist technical team in writing and testing of interfaces, including UAT, base on clients needs.
   • Participate in new platform UAT testing and create documents for new team members learning the new platform.
   • Perform other duties as assigned regular, dependable attendance and punctuality

3. Make a budget

   Including a salary range in your user support analyst supervisor job description is a great way to entice the best and brightest candidates. A user support analyst supervisor salary can vary based on several factors:

   • Location. For example, user support analyst supervisors' average salary in alaska is 42% less than in oregon.
   • Seniority. Entry-level user support analyst supervisors earn 61% less than senior-level user support analyst supervisors.
   • Certifications. A user support analyst supervisor with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a user support analyst supervisor's salary.

   Average user support analyst supervisor salary

   $65,020yearly

   $31.26 hourly rate

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   Entry-level user support analyst supervisor salary

   $40,000 yearly salary

   Updated December 17, 2025

4. Writing a user support analyst supervisor job description

   A user support analyst supervisor job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of a user support analyst supervisor job description:

   User support analyst supervisor job description example

   Gulfport Energy Corporation is an Oklahoma City-based independent oil and natural gas exploration and production company with its principal properties located in the Utica Shale in Eastern Ohio, the SCOOP Woodford and SCOOP Springer plays in Central Oklahoma.
   
   Gulfport aims to create sustainable value through the economic development of our significant resource plays in the Utica and SCOOP operating areas. Our strategy is to develop our assets in an environmentally responsible manner, while generating sustainable cash flow, improving margins and operating efficiencies and returning capital to shareholders. To accomplish these goals, we allocate capital expenditures to projects we believe offer the highest rate of return and we deploy leading drilling and completion techniques and technologies in our development efforts.
   Title:
   Supervisor - End User Support
   Full-Time/Part-Time:
   Full time
   FLSA:
   United States of America (Exempt)
   Description:
   Job Summary:
   The Supervisor - End User Support, is responsible for supervising a team of End User Support Technicians to effectively manage the technology needs for the Company. This position is also responsible for all asset management of desktop IT assets, phones, and cell phones. In addition, this role will be the primary owner of the ServiceNow instance and manage our SaaS corporate phone solution.
   
   Primary Responsibilities:
   Manage a workload from the service now ticketing system by priority as assigned and or escalating through the proper channels when necessary.Provides personal computer deployment and support, including setup, installation, repairs, upgrades, migrations, and troubleshooting.Possesses professional presence and can effectively communicate and interact with all areas of the company, from field level personnel to executives.Provides support to end users for hardware, software, and local area networks issues. Work with third-party tech support, senior level engineers and or the network team when necessary to resolve issues.Maintains the necessary hardware and software inventory and oversees the administration of required licenses.Listens to others and communicates in an effective manner that fosters open communication. Escalates issues when necessary.Facilitates problem solving and collaboration among peers. Helping to ensure group-wide discussions and participates in the decision-making process to bring issues to closure. Mentoring other technicians on new resolutions with proper documentation.Generates and updates reports on all issues and activities to management.Creates well written technical and business documentation for end users.Provides business support / technical assistance to the company team members both local and remote in the use of Microsoft O365, Microsoft Windows, VPN software and various proprietary applications.Provides first level support for various infrastructure solutions including networking.Configures, installs, supports, troubleshoots and repairs client workstations, printers, mobile devices, audio, video and office equipment.Coordinate's support and requests with other support levels and vendors.Assists other members of technical staff with installation and support issues when requested.Provide timely follow-up to users and management on all support issues by ensuring that all phases of endpoint support, including installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.Other duties as assigned by management
   
   Knowledge, Skills, Abilities:
   Experience leading teams and people within end user support Must be able to effectively prioritize and assign work to meet deadlines Demonstrate excellent written and oral communications skills with the ability to articulate technical solutions for both technical and non-technical audiences Proven collaboration skills with other groups Understand report/data requirements and the ability provide a solution to the business Follow SOX and corporate guidelines for testing and implementing changes into production environment Must demonstrate a commitment to continuous learning and mentor Proven ability to create business requirements, business processes, and project plans Experience in defining detailed business requirements to support strategic and/or tactical projects Ability to identify opportunities and transform them into quantifiable and achievable initiatives
   
   Education/Experience:
   Bachelor's degree or equivalent experience (indicate specific field, if required)5-7 years of experience in management & information TechnologyAdvanced level experience/knowledge of Microsoft O365, Windows, and PC and Mac laptops/desktops.Experience with ServiceNow
   
   Physical Requirements:
   The ability to use a computer or phone for extended periods of time Basic use of office equipment such as copier, fax machines, plotter Ability to lift 25 pounds occasionally Ability to concentrate Ability to sit for long periods of time
   
   Work Environment:
   This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines, etc.
   
   Position Type and Expected Hours of Work: This is a full-time salaried position. Days and hours of work can vary due to workload/needs of the company.
   
   Travel: Frequent out of town travel is possible with this position.
   
   Equal Opportunity Employer:
   
   This description is intended to describe the type of work being performed by a person assigned to this position. It is not an exhaustive list of all duties and responsibilities required by the employee.
   
   Gulfport Energy is an Equal Opportunity Employer and is committed to the principles of equal employment opportunity for all employees and applicants for employment. Gulfport also provides reasonable accommodations to qualified individuals with disabilities, except where such an accommodation would cause an undue hardship.

   Copy this example

   

5. Post your job

   There are various strategies that you can use to find the right user support analyst supervisor for your business:

   • Consider promoting from within or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to find candidates who meet your education requirements.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to reach potential job candidates.

   Post your job online:

   • Post your user support analyst supervisor job on Zippia to find and attract quality user support analyst supervisor candidates.
   • Use niche websites such as dice, engineering.com, stack overflow, it job pro.
   • Post a job on free websites.

6. Interview candidates

   To successfully recruit user support analyst supervisors, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

   It's also good to ask about candidates' unique skills and talents. You can move on to the technical interview if a candidate is good enough for the next step.

   While interviews are great, you will only sometimes learn enough from a conversation with a user support analyst supervisor applicant. In those cases, having candidates complete a test project can go a long way in figuring out who's the most likely to succeed in the role. If you aren't a technical person and don't know how to design an appropriate test, you can ask someone else on the team to create it or take a look at these websites to get a few ideas:

   • TestDome
   • CodeSignal
   • Testlify
   • BarRaiser
   • Coderbyte

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new user support analyst supervisor

   Once you've found the user support analyst supervisor candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

   It's also good etiquette to follow up with applicants who don't get the job by sending them an email letting them know that the position has been filled.

   Once that's done, you can draft an onboarding schedule for the new user support analyst supervisor. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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