How to hire a utility clerk

How to hire a utility clerk, step by step

Here's a step-by-step utility clerk hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a utility clerk job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new utility clerk
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   Before you post your utility clerk job, you should take the time to determine what type of worker your business needs. While certain jobs definitely require a full-time employee, it's sometimes better to find a utility clerk for hire on a part-time basis or as a contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   Hiring the perfect utility clerk also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   The following list breaks down different types of utility clerks and their corresponding salaries.

   Type of Utility Clerk	Description	Hourly rate
   Utility Clerk	General office clerks perform a variety of clerical tasks, including answering telephones, typing documents, and filing records.	$12-18
   Office Administrator	Office administrators are employees who ensure that the office is running in tip-top shape. They manage the administrative needs of the office... Show more	$13-23
   Internship	Interns are trainees who are engaged by a company to work for them for a brief period. Interns usually use this opportunity to gain actual work experience, fulfill university or college requirements, and ensure that they are working towards the right career path for them... Show more	$11-23

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Cleanliness
   • Groceries
   • Dependability
   • Customer Service
   • Stock Shelves
   • Clean Environment
   • Front End
   • Pallet Jack
   • Merchandise Selection
   • General Custodial
   • Cart Room
   • Credit Card
   • Sales Floor
   • Bag Groceries

   Check all skills

   Responsibilities:

   • Demonstrate strong math skills in managing inmate s accounts and calmly and effectively deescalating outbursts of belligerent inmates.
   • Work with JD Edwards on customer accounts, credit and deposit entries, lockbox entries.
   • Post EFT's, and lockbox payments to customer's accounts and adjust insurance payments with speed and accuracy.
   • Provide excellent customer service while bagging and loading customer groceries.
   • Facilitate customer service by ringing up groceries and operating cash register.
   • Prepare subpoenas for release of all medical records.

3. Make a budget

   Including a salary range in your utility clerk job description is one of the best ways to attract top talent. A utility clerk can vary based on:

   • Location. For example, utility clerks' average salary in louisiana is 43% less than in washington.
   • Seniority. Entry-level utility clerks 34% less than senior-level utility clerks.
   • Certifications. A utility clerk with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a utility clerk's salary.

   Average utility clerk salary

   $15.19hourly

   $31,598 yearly

   ---

   Entry-level utility clerk salary

   $25,000 yearly salary

   Updated December 16, 2025

4. Writing a utility clerk job description

   A good utility clerk job description should include a few things:

   • Summary of the role
   • List of responsibilities
   • Required skills and experience

   Including a salary range and the first name of the hiring manager is also appreciated by candidates. Here's an example of a utility clerk job description:

   Utility clerk job description example

   Join a team of more than 32,000 team members, comprised of our home office and over 229 clubs and 7 distribution centers. We're committed to delivering value and convenience to our Members, helping them save every day on everything they need for their family and home. BJ's Wholesale Club offers a collaborative, team-oriented environment where all team members can learn, grow and excel.
   Job Summary (Weekdays: 10:30am - 9:00pm & Weekends: Open Availability)
   
   Responsible for performing general maintenance and cleaning duties and maintaining high standards of safety and sanitation for members and team members. Gathers and returns carts/flatbeds from the parking lot to the club entrance to ensure ready access for club members.
   
   Team Members:
   
   + Carry out job functions and responsibilities as assigned. Support the application of club policies, procedures and compliance.
   
   + We strive for flawless execution and hold ourselves accountable.
   
   + Acts with honesty and integrity and lead with the member in mind to address any and all concerns and to escalate any concerns, as appropriate.
   
   + Ensure a safe and positive environment for our members and each other.
   
   + Embrace inclusion and diversity, by working together with collaboration and respect. Work as a team to achieve goals.
   
   + Move with speed and agility in everything we do.
   
   + Innovate and adapt so we can move as fast as the world around us.
   
   + Maintain a friendly and positive attitude.
   
   Members:
   
   + Deliver service excellence through all points of contact.
   
   + Resolve and deescalate to address every member concern.
   
   + Ensure a safe and positive environment and experience for the members.
   
   + Daily commitment to GOLD Member Standards
   
   + Greet, Anticipate, Appreciate (GAA)
   
   + Fast, Friendly Full, Fresh, Clean
   
   Club Standards: Work as a team to deliver GOLD club standards daily.
   
   + Work with commitment and pride to deliver GOLD- Grand opening look daily
   
   + All items stocked and promotional plans executed
   
   + Maintain visible accurate signage
   
   + Clean and organized, inside and out
   
   Know your Business:
   
   + Understand how to access and read production and/or financial performance reporting for your department.
   
   + See the connection between consistent execution and the positive impact it can have on the business.
   
   Major Tasks, Responsibilities, and Key Accountabilities
   
   + Provides members with prompt and courteous service and assistance. Maintains high standards of safety and sanitation for members and team members.
   
   + Responsible for maintaining the cleanliness of all areas of the club including the sales floor, offices, restrooms and the outdoor grounds and parking lot.
   
   + Gathers and returns carts and flatbeds from the parking lot to the club entrance. Removes any trash or debris from the parking lot, cart corrals, and exterior of the club.
   
   + Ensures that carts are well-stocked at the club entrance.
   
   + Verifies that all carts are in working order and clean. Removes carts that are not suitable for use.
   
   + Returns new and unused merchandise to the sales floor.
   
   + Performs maintenance and cleaning duties including wet and dry mopping, sweeping, vacuuming, carpet extracting, washing glass, emptying trash receptacles and pulling pallets.
   
   + Maintains outdoor grounds of club property including cart corrals, sidewalks and outdoor trash receptacles.
   
   + Prioritizes maintenance and cleaning responsibilities across the club in an efficient manner.
   
   + Operates the floor scrubber, trash compactor and cardboard baler machines in a safe and efficient manner following established safety standards.
   
   + Restocks maintenance / cleaning supplies and ensures supply areas on the receiving dock and maintenance closets are clean, neat and organized.
   
   + Performs minor and routine building repairs and notifies management when major repairs may be required.
   
   + Maintains all club policies and procedures.
   
   + Performs other duties as assigned, including working in other departments as needed.
   
   + Regular, predictable, full attendance is an essential function of this job.
   
   Qualifications
   
   + Must successfully complete required training and certification processes.
   
   + Prior maintenance or janitorial experience preferred, but not required.
   
   + Prior retail/wholesale experience preferred.
   
   + May be less than 18 years of age to perform parking lot cart functions. Must be over 18 to operate equipment and enter age restricted areas.
   
   Environmental Job Conditions
   
   + Most of the time is spent moving about on hard surfaces. May frequently require bending, climbing, crawling, pulling, reaching, stooping and climbing ladders/step stools.
   
   + Frequently requires lifting objects up to 30 pounds. May require lifting and moving heavy and/or awkward objects more than 30 pounds with assistance. Requires using a pallet jack to pull and push pallets.
   
   + Frequent exposure to company authorized cleaning agents.
   
   + Occasional exposure to paint and company authorized chemicals.
   
   + Exposure to both indoor and outdoor temperatures, as well as occasional exposure to extreme temperatures in freezers and coolers.
   
   + Frequently works both indoors and outdoors with regular exposure to outdoor weather conditions.

   Copy this example

   

5. Post your job

   There are various strategies that you can use to find the right utility clerk for your business:

   • Consider promoting from within or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to find candidates who meet your education requirements.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to reach potential job candidates.

   Post your job online:

   • Post your utility clerk job on Zippia to find and recruit utility clerk candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Recruiting utility clerks requires you to bring your A-game to the interview process. The first interview should introduce the company and the role to the candidate as much as they present their background experience and reasons for applying for the job. During later interviews, you can go into more detail about the technical details of the job and ask behavioral questions to gauge how they'd fit into your current company culture.

   It's also good to ask about candidates' unique skills and talents. You can move on to the technical interview if a candidate is good enough for the next step.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new utility clerk

   Once you've decided on a perfect utility clerk candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   Once that's done, you can draft an onboarding schedule for the new utility clerk. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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