Vice president of operations and engineering job description

Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. Some remote opportunities are available within specific departments. There are also roles that require being on-site full time. You'll learn more about this during the application process.

JOB SUMMARY: The Vice President, Data/AI Solution Engineering & Operations is a key technology strategy, engineering, and leadership role responsible for data & AI solutions engineering & operations, data integration, and big data architecture at Universal Parks & Resorts. This individual leads a team of talented technologists & partners to design, develop, deploy, and support a wide range of data/AI applications that enable digital insights, martech, customer data profile & identity graph/resolution solutions, Snowflake, mParticle, various marketing analytics tools; leads a delivery service center focused on data engineering & architecture, integrating AI technology into empower digital guest experiences, quality assurance for data solutions; and serves as platform owner of full-stack data tools leveraged for digital, guest experience, and other supporting technology.

This role is responsible for stewarding the data governance committee to ensure proper usage of first party & tertiary data, serves as a key expert in end-to-end data/AI solution design globally, and contributes to UPR's future metaverse technology solution. This role partners closely within Digital Technology, Corporate Technology/Infrastructure/Security, Digital Product/Innovation, PMO; business divisions; functional support partners like Finance, Sourcing, and HR.

This leadership position is focused on innovation, design and development of new digital experiences based on existing physical theme park experiences and launching new businesses in both physical and virtual spaces.
MAJOR RESPONSIBILITIES:

Technology Strategy & Delivery

+ Formulate and implement strategic plan for global data solution & AI technical strategy, architecture, design, development for UPR Digital and Technology

+ Drive simple, scalable, flexible, secure, and cost-effective technology design & engineering

+ Leads both the build and run development teams for data solutions like Martech, CDP, ID graph, Snowflake, mParticle, etc; and new AI capabilities as a service to drive digital acceleration

+ Oversee partnership of internal resources and external partners to achieve both best in class technology solutions while achieving speed to market.

+ Acts as key subject matter expert in the data, AI, and ethical usage of such technologies, well-versed on software engineering, CI/CD & architecture, data & cloud architecture

+ Establish overall plan for high quality automation of processes, devops, quality engineering and management release, cloud into every-day work

Platform Stability & Operational/Delivery Excellence

+ Establish and oversee application strategy to achieve consistent, high-level platform reliability and uptime of newly developed digital technology solutions to ensure superior "Digital Show Quality" for Universal's digital solutions

+ Drive focus on operational excellence throughout the organization & partners, including (but not limited to) processes, governance, efficient working approaches, collaboration

+ Lead team to ensure positive trend in key performance indicators of the digital platform

+ Partner with PMO & Product for on-time delivery of solutions, proactively mitigate risk of "scope creep" and business impact during transformational change

Cross-Team Collaboration, Team Culture, Staff Development

+ Drive cross-team collaboration in alignment with UPR digital transformation

+ Provides clear executive decision-making and priority management

+ Promote working culture of accountability and technology depth to support Universal's physical and virtual business aspirations

+ Drive Universal Culture of team-member satisfaction through effective communication, planning, risk management, and coaching of high-potential candidates at every level of the organization

+ Work seamlessly with other Digital and Technology & business unit leaders to architect and build best in class solutions and experiences.

Budget Ownership

+ Manage appropriate departmental budgets; review/approve related budget expenditures with "act as an owner" mentality.

+ Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.

+ Performs other duties as assigned.

EDUCATION: Bachelor's degree required. Advanced degree in math, engineering, technology, data analytics or related fields preferred.

EXPERIENCE: 12 + years in progressive data/AI engineering or architecture:

+ 12+ years' experience in data engineering, analytics, big data/data lake technologies, advanced BI/reporting; experience with cloud/hybrid cloud ecosystems

+ 10+ years' experience in martech & customer analytics/profiling solutions

+ 8+ years' experience developing data science or AI solutions, deploying data science platforms; tourism/entertainment or consumer facing industries preferred

+ Experience in large scale technology implementations & program planning

+ Demonstrated experience developing data solutions in "bi-modal" technology environments that combine digital/agile with enterprise/monolithic applications

+ Experience in executive communication, business-focused data story-telling, relationship building and decision making; expert at stakeholder and partner management

; or equivalent combination of education and experience.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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Role and Scope of Position:
This position reports to the President, Regional Electric Operations for Connecticut and Massachusetts and is responsible for providing safe, reliable, and cost-effective electric service to customers. The Vice President, Station Operations and Field Engineering/Field Communications is responsible for managing the operations, restoration, construction and corrective maintenance of the Company's substations as well as the operations of the transmission and distribution communications' systems. The position is also responsible for oversight of compliance with applicable North American Electric Reliability Corporation (NERC) standards and Critical Infrastructure Protection (CIP) standards and guidelines.
Essential Functions:

• Develops, plans, recommends, and implements plans, policies and programs which promote safe, reliable and efficient operations and of all Stations.
• Oversees the development, evaluation, and introduction of technology changes. Ensures that improvements in systems, processes and procedures are identified and implemented.
• Oversees Transmission and Distribution communication equipment is effectively maintained within all Stations.
• Establishes plans and goals to improve the cost effectiveness, timeliness and reliability of Station operations.
• Ensures cost effective, high quality and timely delivery of maintenance and operational services to internal customers.
• Oversees the department's financial resources through defining and developing capital, operations, maintenance, and construction budgets. Tracks, monitors and establishes benchmark procedures.
• Researches, investigates, and recommends potential new business opportunities in the area of substation operations, maintenance and construction.
• Manages, selects, coaches, and develops area staff. Assesses the need for, and oversees implementation of, programs to ensure employees possess technical and behavioral skills required to support operating plans.

Technical Knowledge/Skill/Education/Licenses/Certifications:

Technical Knowledge/Skill:

• Requires thorough knowledge in substation & transmission line design and planning, protection and control, managing capital and operating budgets and plans; and working cross functionally.
• Demonstrated leadership in strategic planning.
• Demonstrated ability to influence and lead others.

Education:

• Bachelor's degree in Engineering, Business, related discipline or equivalent experience
• MS in Engineering or MBA preferred

Experience:

• A minimum of 15 years of increasing experience managing groups engaged in station operation and communication technologies is required.

Licenses & Certifications:

• N/A

Working Conditions:

• Must be available to work emergency restoration assignment as required.
• Must be available to travel between MA/CT/NH as necessary.

Leadership Behaviors/Competencies:

Set and Communicate Direction and Priorities

• Build the strategic vision and strategy for sustainable performance
• Align, define, and communicate business goals, priorities, challenges
• Drive accountability/monitor progress
• Ensure cross-functional alignment of business plans
• Communicate, communicate, communicate

Build Trusting Relationships

• Role model honesty and integrity in all communication and actions
• Balance "getting results" with concern for individual needs
• Have honest dialogue with employees; get to know them
• Track commitments and follow-up

Manage and Develop People

• Identify and develop high potential leaders
• Build/commit to development plans based on skill assessment
• Emphasize strengths in performance reviews
• Differentiate performance and provide rewards and recognition

Foster Teamwork and Cross-functional Collaboration

• Surface and address competing goals
• Promote high level of cooperation between functions
• Remove any organization structure impediments
• Conduct teambuilding/development processes

Create a Diverse, Inclusive Workforce

• Ensure employee involve/input in decision making
• Diversify staff as hiring or promotional opportunities arise
• Seek opportunities to utilize diverse suppliers

Lead Change

• Make adjustments to strategy, priorities and business processes to accommodate changing situations
• Challenge the status quo
• Take required action and provide clarity to team during times of change

Focus on the Customer

• Create strategy and action plans to serve our customers more effectively; deliver on our customer promise and provide superior customer service
• Be a role model for the company on delivering superior customer service

Worker Type:
Regular
Number of Openings:
1
EEO Statement

Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

Vaccination Information:

Eversource requires all new employees to be fully vaccinated for COVID-19 by their first day of employment. If you have any concerns regarding compliance with this requirement, you will need to discuss your concerns with Eversource's HR department after you have been made a conditional offer of employment. Eversource does not require applicants to discuss vaccination status prior to receipt of a conditional offer of employment and complies with all applicable laws.

Emergency Response:

Responding to emergency situations to meet customers' needs is part of every employee's role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.