How To Become A Visitor Services Representative: What It Is and Career Path

What is a visitor services representative and how to become one

Updated January 8, 2025

3 min read

Visitor services representatives are the first point of contact, and they ensure that visitor services run smoothly. It is a non-management role, and as such, they report to a superior official. They can work in tourist attraction sites and health facilities. The visitor services representative is responsible for greeting, directing, assisting, and answering questions by visitors. They ensure the execution of all activities according to standard protocols laid down by the organization or their employer. Also, they assist with activities in the gift shop and perform cleaning duties.

Qualified applicants for the position of visitor services representative must possess customer service, communication, data entry, and computer skills. Applicants must be available to work during weekends, holidays, and extra shifts. You must possess at least a high school diploma and a year of experience in a relevant role. Visitor services representatives earn $14.09 per hour.

ScoreVisitor Services RepresentativeUS Average

Salary

2.4

Avg. Salary $30,529

Avg. Salary $59,228

Stability level

5.9

Growth rate -4%

Growth rate 0.3%

Diversity

9.6

Race

American Indian and Alaska Native 0.73%

Asian 7.56%

Black or African American 12.23%

Hispanic or Latino 19.60%

Unknown 5.41%

White 54.46%

Gender

female 68.04%

male 31.96%

Age - 39

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 39

Stress level

5.9

Stress level is manageable

7.1 - high

Complexity level

6.6

Complexity level is challenging

7 - challenging

Work life balance

6.5

Work life balance is good

6.4 - fair

Key steps to become a visitor services representative

Explore visitor services representative education requirements

Most common visitor services representative degrees

Bachelor's

68.9 %

Associate

12.6 %

High School Diploma

9.5 %

Start to develop specific visitor services representative skills

Skills	Percentages
Visitor Services	28.94%
Customer Service	15.81%
Phone Calls	10.07%
Membership Sales	8.60%
Museum Visitors	3.95%

Complete relevant visitor services representative training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New visitor services representatives learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a visitor services representative based on U.S. Bureau of Labor Statistics data and data from real visitor services representative resumes.

Research visitor services representative duties and responsibilities

Manage Facebook and patient communication programs.
Monitor CCTV system to grant access to building
Coordinate and monitor services need by the individual/ family according to the IFSP.
Usher special VIP events and work as a guide to art exhibitions at the pavilions.

Prepare your visitor services representative resume

When your background is strong enough, you can start writing your visitor services representative resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a visitor services representative resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable visitor services representative resume templates

Build a professional visitor services representative resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your visitor services representative resume.