Visitor services representative job description
Example visitor services representative requirements on a job description
- High School Diploma or equivalent
- Proficient computer and phone skills
- Knowledge of the organization’s policies and procedures
- Ability to multi-task and prioritize tasks
- Ability to stand for long periods of time
- Excellent customer service skills
- Flexible and able to work in a fast-paced environment
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Ability to handle confidential information responsibly
Visitor services representative job description example 1
Museum of Science visitor services representative job description
The Operations Representative is a proactive, energetic team member critical to our commitment to providing guests with a positive and memorable experience at the Museum of Science! The Operations Representative provides welcoming guest service while conducting admission and/or operational duties in several key, high profile areas of the museum including the Exhibit Halls entry, Mugar Omni Theater, 4D Theater, Butterfly Garden, school group check in and logistics, and special exhibits.
RESPONSIBILITIES:
- 20,000 - 50,000 guests per week depending on the season.
- Up to 15,000 guests per day during school vacation week / holiday periods or special exhibitions.
- 1,000 - 3,000 school children per day during the school year.
- Verification of 2,000 - 10,000 vaccination cards per day
- Additional shifts may be required to accommodate peak periods such as school vacation weeks and holiday weekends.
- This position requires dressing in accordance with specified appearance standards/dress code.
WORK SCHEDULE:
We have 3 part-time schedules open:
Friday 8:45 am - 5:15 pm and Saturday 4:15 - 10:15 pm, 13.25 hours/week
Saturday and Sunday 8:45 am - 5:15 pm, 16 hours / week
Friday 4:45 pm - 9:15 pm and Saturday 9:30 am - 5:15 pm 11.75 hours/week
REPORTS TO:
Director, Visitor Services
MINIMUM QUALIFICATIONS:
- HS Diploma or equivalent
- Six (6) months of customer service experience.
- Demonstrated customer service and communication skills.
- Demonstrated attention to detail.
- Proven experience juggling many tasks calmly and efficiently in a fast-paced setting.
- Proven success working independently
STARTING SALARY:
Non-Exempt (Hourly), $15.03/hr
BENEFITS:
Free parking in the Museum garage, T accessibility, free Exhibit Halls admission and Omni/Planetarium shows, free Duck Tours, discounts in the Museum store and cafe, discounted movie passes, retirement & savings plan.
VACCINATION POLICY:
Staff, interns, and volunteers will be required to show proof that they are fully vaccinated against COVID-19 as a condition of employment. The Museum will consider an exemption from the vaccine requirement if they are unable to get vaccinated due to a qualifying medical disability or a sincerely held religious objection. The Museum is not required to provide an accommodation or exemption from the vaccine requirement if doing so would pose a direct threat to others in the workplace or would create an undue hardship for the Museum.
The Museum of Science is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.
No phone inquiries, please. Qualified applicants will be contacted within two to four weeks of initial application.
Job Posted by ApplicantPro
Visitor services representative job description example 2
Greenville Health & Rehab visitor services representative job description
Job Summary
Greets, directs, and provides information and assistance to patients, guests and team members. Facilitates patient visitation and serves as liaison between patients, families and team members. Provides relevant screening procedures for patients, guests and team members during periods of need as determined by Prisma Health.
Accountabilities
* Provide appropriate assistance to patients.
(Greet patients (using AIDET) upon arrival, ensure orders and other documentation are accurate, check patients in using appropriate departmental procedures and issue beepers when appropriate. Secure wheelchair if needed and direct patients to appropriate location, personally escorting them if at all possible).
* Facilitate patient visitation.
Access patient location information in GE Centricity and/or Peri-Op computerized patient information systems and provide directional assistance; personally escorts visitors and family members to appropriate patient care area whenever possible. Update visitation and/or family logs as appropriate. Explain visitation policy and issue visitor badges if appropriate. Contact Nursing when family wishes to visit in Critical Care areas or Recovery; if visitation is not possible at that time, try to determine when visitation my be allowed and inform family. Contact other healthcare facilities if the requested patient is not a current Prisma Health patient. Maintain patient privacy and abide by visitation requests/restrictions.
* Provide general assistance to family members and visitors.
Greet guests (using AIDET) upon their approach to desk/area and offer appropriate assistance with information, directions, maps, written materials, etc. Escort guests and assist with wheelchairs as appropriate. Assist lost individuals in hallways. Orient family members to waiting rooms, explain patient tracking systems and visitation guidelines, and provide comfort items to families and visitors. Assist in keeping waiting areas clean and help visitors to find alternative waiting accommodations when overcrowding occurs.
* Facilitate communication between patients, family members, visitors and staff.
Serve as a liaison between patients, staff and family. Issue beepers as appropriate and/or maintain cell phone numbers to assist in communication. Check with Nursing to ensure visit is appropriate after hours or at all times in surgery and in Critical Care areas. Assist relatives whenever possible in contacting the physician or communicating with nursing, or other hospital personnel. Assist patients and staff members in locating family members. Request language and other special needs interpreters as appropriate. Facilitate contact with Pastoral Care, Social Services, Medicaid office, etc. Notify appropriate manager when problem occurs or concern arises.
* Provide appropriate assistance to staff members.
Assist with patient check-in and patient tracking procedures. Help with departmental clerical tasks and errands as appropriate. Secure wheelchairs and other equipment as necessary. Assist in maintaining clean, quiet surroundings
* Perform tasks and responsibilities associated with particular work station as appropriate.
Supervisory/Management Responsibility
This is a non-management job that will report to a supervisor, manager, director, or executive.
Minimum Requirements
* High School diploma or equivalent
* 1 year of experience in a Customer Service position
Required Certifications/Registrations/Licenses
N/A
In Lieu Of The Above Minimum Requirements
N/A
Other Required Skills and Experience
Familiarity with Microsoft Office Products preferred
Work Shift
Variable (United States of America)
Location
Richland
Facility
1510 Richland Hospital
Department
15109044 Volunteer Services
Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.
Resources for employers posting visitor services representative jobs
Visitor services representative job description FAQs
Updated March 14, 2024
