How to hire a visitor services specialist

How to hire a visitor services specialist, step by step

Here's a step-by-step visitor services specialist hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a visitor services specialist job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new visitor services specialist
• Step 8: Go through the hiring process checklist

Post a visitor services specialist job for free, promote it for a fee

Post free

1. Identify your hiring needs

   Before you post your visitor services specialist job, you should take the time to determine what type of worker your business needs. While certain jobs definitely require a full-time employee, it's sometimes better to find a visitor services specialist for hire on a part-time basis or as a contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   You should also consider the ideal background you'd like them a visitor services specialist to have before you start to hire. For example, what industry or field would you like them to have experience in, what level of seniority or education does the job require, and how much it'll cost to hire a visitor services specialist that fits the bill.

   This list shows salaries for various types of visitor services specialists.

   Type of Visitor Services Specialist	Description	Hourly rate
   Visitor Services Specialist	Social and human service assistants provide client services, including support for families, in a wide variety of fields, such as psychology, rehabilitation, and social work. They assist other workers, such as social workers, and they help clients find benefits or community services.	$21-40
   Case Aide	A case aide is responsible for supporting the community operations and projects to provide high-quality services for the citizens and assist them with the resources for their daily needs. Case aides are also employed in a health care institution or private households to look for patients and monitor their conditions... Show more	$12-19
   Program Coordinator	Program coordinators are mid-level employees who are assigned to work on a program of a specific department. They handle the communications between their department and any other department that they may need to collaborate with... Show more	$14-30

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Foster Care
   • Compassion
   • Data Entry
   • Mental Health
   • Child Abuse
   • Crisis Intervention
   • Child Safety
   • Community Resources
   • Program Policies
   • CPS
   • Transport Children
   • Domestic Violence
   • Event Planning
   • Biological Parents

   Check all skills

   Responsibilities:

   • Manage a caseload TANF clients, assess clients eligibility to receive benefits, assist with placement of clients in various programs.
   • Review applicant documentation to determine eligibility for state and federal aid programs, including Medicaid, food stamps and emergency assistance.
   • Review applicant documentation to determine eligibility for state and federal aid programs, including Medicaid, food stamps and emergency assistance.

3. Make a budget

   Including a salary range in your visitor services specialist job description is one of the best ways to attract top talent. A visitor services specialist can vary based on:

   • Location. For example, visitor services specialists' average salary in south dakota is 48% less than in florida.
   • Seniority. Entry-level visitor services specialists 47% less than senior-level visitor services specialists.
   • Certifications. A visitor services specialist with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a visitor services specialist's salary.

   Average visitor services specialist salary

   $62,428yearly

   $30.01 hourly rate

   ---

   Entry-level visitor services specialist salary

   $45,000 yearly salary

   Updated December 18, 2025

4. Writing a visitor services specialist job description

   A job description for a visitor services specialist role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a visitor services specialist job description:

   Visitor services specialist job description example

   This part-time position performs customer service and sales duties in the admissions and museum store areas during week days and weekends.
   
   At the College of Central Florida, our vision is to be "Your first choice for quality higher education." We aim to accomplish this by providing a caring and exceptional learning environment that fosters the success of our students and community. Candidates considering becoming part of the CF family must be able to embrace and model this philosophy in their day-to-day responsibilities and demonstrate our standards: professional, responsive, informative, dependable and engaged.
   ESSENTIAL JOB FUNCTIONS:
   
   Perform all aspects of admission procedures for the museum, including front-line cash receipts and control. Perform sales of tickets, memberships, workshop fees, donations, coffee/tea products, snacks, books and gift merchandise. Provide assistance to front desk volunteers when needed. Learn recipes and be able to prepare all coffee drinks offered on the menu. Maintain and clean coffee equipment.
   
   + Oversee the operation of the museum store, in the absence of the store manager.
   
   + Provide advocacy for visitor relations and promote the welfare of the museum by following policies and procedures. Resolve visitor complaints and concerns to the mutual satisfaction of the museum and the visitor or refer to supervisor.
   
   + Perform opening and closing procedures and pull the required daily reports.
   
   + Handle telephone, voicemail and e-mail inquiries for information regarding visits.
   
   + Assist with special events relating to visitor services.
   
   + Work collaboratively with security and facilities staff and report maintenance and security needs to appropriate departments.
   
   + Performs other duties as may from time to time be requested by the supervisor.
   
   (These essential job functions are not to be construed as a complete statement of all duties)
   
   PHYSICAL DEMANDS:
   
   The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
   
   + Acceptable eyesight (with or without correction).
   
   + Acceptable hearing (with or without hearing aid).
   
   + Ability to clearly communicate both orally and in writing on a telephone and on a computer for extended periods of time.
   
   + Routinely requires sitting at a desk and viewing a display screen for extended periods of time.
   
   + Ability to access, input, and retrieve information from a computer or other electronic device.
   
   + Routinely requires moderate (up to 40 pounds) lifting and carrying.
   
   + Routinely requires walking, standing, sitting, kneeling, stooping, reaching up, twisting and bending.
   
   ENVIRONMENTAL CONDITIONS:
   
   + Works inside in an office environment.
   
   + Works in the museum store.
   
   High school diploma or equivalent required. Experience in a field related to business, customer service, retail sales or food service preferred.
   
   One year of direct experience in the field preferred.
   
   General technical knowledge about computers. Computer skills in word processing, point of sale and visitor services preferred. Ability to provide customer service, problem solve and interact with visitors to provide general museum information and merchandise sales and assistance. Must have high energy, be resourceful, disciplined, and be willing to work a flexible work schedule. Ability to work with volunteers to provide excellent customer relations. Ability to work collaboratively within the museum organizational structures, including knowing, understanding and following necessary procedures and policies.
   
   ID: 2021-1715
   
   Post End Date: 12/1/2022

   Copy this example

   

5. Post your job

   To find the right visitor services specialist for your business, consider trying out a few different recruiting strategies:

   • Consider internal talent. One of the most important sources of talent for any company is its existing workforce.
   • Ask for referrals. Reach out to friends, family members, and current employees and ask if they know or have worked with visitor services specialists they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit visitor services specialists who meet your education requirements.
   • Social media platforms. LinkedIn, Facebook and Twitter now have more than 3.5 billion users, and you can use social media to reach potential job candidates.

   Post your job online:

   • Post your visitor services specialist job on Zippia to find and recruit visitor services specialist candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   During your first interview to recruit visitor services specialists, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new visitor services specialist

   Once you have selected a candidate for the visitor services specialist position, it is time to create an offer letter. In addition to salary, the offer letter should include details about benefits and perks that are available to the employee. Ensuring your offer is competitive is vital, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and it is important to be open to discussion and reach a mutually beneficial agreement. After the offer has been accepted, it is a good idea to formalize the agreement with a contract.

   You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.

   After that, you can create an onboarding schedule for a new visitor services specialist. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

   Sign up to download full list

   Sign up

How much does it cost to hire a visitor services specialist?