How to hire a voip technician

How to hire a voip technician, step by step

Here's a step-by-step voip technician hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a voip technician job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new voip technician
• Step 8: Go through the hiring process checklist

Post a voip technician job for free, promote it for a fee

Post free

1. Identify your hiring needs

   Before you post your voip technician job, you should take the time to determine what type of worker your business needs. While certain jobs definitely require a full-time employee, it's sometimes better to find a voip technician for hire on a part-time basis or as a contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   Hiring the perfect voip technician also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   Here's a comparison of voip technician salaries for various roles:

   Type of Voip Technician	Description	Hourly rate
   Voip Technician	Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization... Show more	$21-50
   Technician Support Tier	A technician support tier focuses on providing technical support to clients or employees within a company. Typically working in a team setting, a technician support tier addresses technical problems and troubleshoots to identify the root of the issues and perform necessary corrective measures or repairs... Show more	$18-37
   Information Technology Technician	An information technology technician, also known as an IT technician, is responsible for ensuring that all computer systems in a company or organization are running smoothly and efficiently. Their duties primarily revolve around installing and maintaining systems, including software and hardware, and resolving any issues... Show more	$13-39

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Unity
   • Unified Communications
   • Technical Support
   • CUCM
   • Escalate
   • Voip Phones
   • PBX
   • Switches
   • Cisco Voip
   • Remedy
   • Video Conferencing
   • Phone System
   • Network Troubleshooting
   • Linux

   Check all skills

   Responsibilities:

   • Manage resource allocation and work scheduling for UNIX restatement administrators across all the shifts.
   • Configure switches / routers to include port security and enhance connectivity to LAN segments.
   • Install and remove of network routers and switches.
   • Remedy are used for trouble and work order reporting.
   • Assist the NOC with surveillance in high demand situations.
   • Handle the asset management of new and old telecommunication and network equipment.

3. Make a budget

   Including a salary range in your voip technician job description is a great way to entice the best and brightest candidates. A voip technician salary can vary based on several factors:

   • Location. For example, voip technicians' average salary in oklahoma is 42% less than in new jersey.
   • Seniority. Entry-level voip technicians earn 58% less than senior-level voip technicians.
   • Certifications. A voip technician with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a voip technician's salary.

   Average voip technician salary

   $68,166yearly

   $32.77 hourly rate

   ---

   Entry-level voip technician salary

   $44,000 yearly salary

   Updated January 1, 2026

4. Writing a voip technician job description

   A voip technician job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. Below, you can find an example of a voip technician job description:

   Voip technician job description example

   Title: UC/VoIP Technician IV
   
   Location: Washington, DC; Colorado Springs, CO
   
   Clearance: TS/SCI with the ability to obtain and maintain a CI polygraph
   
   Job Details:
   
   * Manager VTC scheduling and provide live event support
   * Maintain IT and AV equipment related to information displays, digital signage, monitors, laptops, video record devices and other related end user devices
   * Operate and manage equipment for presentations, sound, lighting and audio/video conferencing
   * Create and manage user accounts
   * Develop SOP's for utilization of conference center equipment
   * Escalate IT issues to Tier III when needed
   * Provide workstation (thick and thin client), VoIP device, and voice and video conference support
   * Manage hardware in all stages including unpacking and setup of end user devices
   * Resolve IT incidents from cradle to grave, working closely with engineering teams and other contractor stakeholders when IT issues require Tier III escalation or have external dependencies
   * Install application software on end-user device workstations via scripted install packages
   * Inventory management of UC deployed software and end user devices
   * Provide user education and training in basic hardware and software functions
   * Create and maintain documentation and SOPs to train new employees
   * Use ServiceNow-based ticketing database to track, update, and close break/fix incident tickets and fulfill new requests
   * Identify and execute process improvements and other enhancements that improve operational efficiency
   
   Requirements:
   
   * Bachelor's degree from an accredited institute in an area applicable to the position; an additional 4 years of may be substituted in lieu of a degree
   * Minimum of eight (8) years of relevant experience in addition to education level
   * Must possess current DoD 8570 IAT II or IAM II certification
   * Experience working in a DoD or IC environment desired
   * Current active TS/SCI clearance, with the ability to obtain and maintain a CI polygraph
   
   COVID-19: This position requires contractor personnel to attest to being fully vaccinated or, if not fully vaccinated, provide weekly testing results if located at facilities in medium and high community levels. Weekly testing is not required for individuals located at facilities at low community levels. Based on rates measured by the CDC, those located at facilities in counties with high community levels must always wear a mask. Masks are not required for all those located at facilities at low and medium community levels
   
   Equal Opportunity Employer/Veteran/Disabled

   Copy this example

   

5. Post your job

   To find voip technicians for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any voip technicians they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level voip technicians with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   To find voip technician candidates, you can consider the following options:

   • Post your job opening on Zippia or other job search websites.
   • Use niche websites that focus on engineering and technology jobs, such as dice, engineering.com, stack overflow, it job pro.
   • Post your job on free job posting websites.

6. Interview candidates

   During your first interview to recruit voip technicians, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.

   Sometimes, it's not enough to interview voip technician candidates, so you can ask them to do a test project. If you are not a technical person and don't know what a test project should be, you can use these websites:

   • TestDome
   • CodeSignal
   • Testlify
   • BarRaiser
   • Coderbyte

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new voip technician

   Once you've decided on a perfect voip technician candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   After that, you can create an onboarding schedule for a new voip technician. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

   Sign up to download full list

   Sign up

How much does it cost to hire a voip technician?