Web user experience strategist job description

You may have a degree, certificate in UX or similar program, or the equivalent combination of education and professional work experience. You hopefully have at least 3+ years of experience in a UXR role and leading UX projects, preferably managing others as well.

You have extensive experience designing qualitative and quantitative research, designing and leading user feedback sessions, and have a proven track record of delivering work on time and within budget. You have familiarity creating user flows, information architecture diagrams, wireframes, and rapid prototypes. You have strong expertise analyzing and improving the usability, function, and performance of SaaS solutions. You have a strong understanding of QA process and have experience communicating actionable feedback to both designers and developers. You may also have knowledge of accessibility standards, such as WCAG and ADA.

About the Position
As a UX Strategist at Circa, you will both manage the entire process and help with day-to-day execution. You will help transform our digital user interfaces and lead our teams to deliver a best-in-class client experience. You'll research and compile user feedback into recommendations that meet both business requirements and client needs, and then work to bring these ideas to life with the team!

Our Product Management Team:

• The Product Management team drives Circa's success for its clients. Our Product Managers, UX/R Specialists and Strategists, and Learning Specialists collaborate extensively to understand key product opportunities, gaps, client needs and ways to positively impact efficacy
• We leverage data to guide decisions for product strategy and help us identify new products to buy, build, or partner for revenue growth
• Our tools and methodologies include Appcast, Azure DevOps, Google Analytics, Salesforce, Survey Monkey, Conjointly, Heap and Appcues
• We're currently working on products that fulfill needs and gaps in our SaaS-based Employer and Job Seeker, OFCCP, and Diversity portfolios, including affirmative action plans, pay equity, diversity training and planning, and outreach management

Day in the Life

Most days will involve:
• Producing strategic technical assets including user flows, wireframes, and prototypes
• Leading the strategic assessment of our SaaS solutions and making recommendations for design strategy, improvement, and optimization
• Creating usability and user experience testing sequences, and analyzing the data using tools such as Heap, HotJar, and Google Analytics
• Developing and following brand guidelines and showing an understanding of the target market and UX best practices

Weekly activities may include:
• Participating in the UAT process for projects, including leading the usability efforts and incorporating modern continuous discovery techniques and best practices
• Leading and mentoring members of the Digital Design and Development team in strategic, creative, and functional design execution
• Presenting deliverables and context to internal and external audiences
• Working with the Technology team on implementation of design in code, and share accountability for successful programming of UI and UX on digital projects

On a more monthly or annual basis:
• Staying abreast of emerging trends and sharing knowledge to appropriate teams
• Leading concept brainstorming and ideation sessions and work with key players across the company to ensure integration and alignment with other deliverables across channels
• Collaborating with teams to continuously improve skills, tools, and processes for greater efficiency and results
• Gathering reports and analyzing data to make informed decisions and recommendations that improve product features and performance
• Consulting with Account Service teams as needed to develop strategy, scope, schedule, and executional approach needed to achieve client objectives in a thoughtful, engaging and resonant way

About Us
We believe diverse teams have the power to transform business. For us, diversity is not just a “check-the-box” solution. We bring our own experiences and style to our work, which fuels creativity and is sought after as valuable assets. Circa is more than a SaaS-based workforce development company - we are a catalyst for companies to build their own proprietary advantage with powerful diverse teams. Our best-in-class products solve diversity and compliance challenges for some of the country's most innovative companies.

Circa is a team of experts sharing a passion for diversifying the workforce. Together we're building a more diverse and high-performing future - team by team, industry by industry. Are you with us?

Circa is an Equal Opportunity Employer. Encouraging Diversity and Inclusion is a core value - we celebrate and embrace our differences. Everyone is welcome and deserves an opportunity.

User Experience (UX) Strategist - Financial Advisor Services (Remote)

Make investing intuitive through the user experience
Doing the right thing for investors is what we're all about at Vanguard, and that includes giving them the best possible user experience. In a business like ours, built around technology, the quality of digital interactions is essential. As the UX Strategist, we'll look to you to champion a world-class experience and leverage your expertise to deliver it. You'll be instrumental in driving the discovery and definition phase of the experience and partnering with a team of experts to ideate, experiment and deliver a product to scale. It will require a precise eye for detail, a knack for storytelling, and creativity, a strong sense of empathy, and problem-solving abilities. You'll need excellent interpersonal skills and the ability to achieve agreement with partners and stakeholders.

This role will define strategy and design direction, and help build a highly engaging, valued experience for Vanguard clients & prospects. Your impact will reach far beyond our clients and our business to set new standards for the whole industry.

In this role, you will...
Lead the definition of the product design vision in partnership with the Product Owner.Form business stakeholder relationships to ensure alignment of business and client needs.Synthesize research and data insights to define initial hypotheses.Facilitate workshops Work with content to define how content plays a role in the larger vision.Manage UX work tracks and maintain continuity among research, design and content.Operate a dual-track workflow that focuses on near-term MVP deliverables and future ideas, continuously looking forward and mapping out the long-term path.Partner with the service design team to document a full-scale service blueprint map.Ideate on concepts, document user flows, assess navigation and architecture; map out current and future state journey maps
What it takes...
Minimum five years related work experience, two years of User Experience or User Interface experience.Undergraduate degree or equivalent combination of training and experience in a creative or technical field. Graduate degree preferred.

Special Factor: This role is remote. Vanguard is not offering visa sponsorship for this position.

About Vanguard
We are Vanguard. Together, we're changing the way the world invests.

For us, investing doesn't just end in value. It starts with values. Because when you invest with courage, when you invest with clarity, and when you invest with care, you can get so much more in return. We invest with purpose - and that's how we've become a global market leader. Here, we grow by doing the right thing for the people we serve. And so can you.

We want to make success accessible to everyone. This is our opportunity. Let's make it count.

Inclusion Statement
Vanguard's continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: “Do the right thing.”

We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard's core purpose through our values.

When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose.

Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

Future of Work
During the pandemic, we transitioned to a work from home model for the majority of our crew and we continue to interview, hire, and on-board future crew remotely.

As we have developed the path forward, we have taken a thoughtful approach that both maximizes the advantages of working remotely and the many benefits of coming together and collaborating in a shared workspace. We believe that in-person interactions among our crew are important for preserving our unique culture and advantageous for the personal development of our crew.

When our Crew return to the office, many will work in our hybrid model. A smaller proportion of our crew will operate in the Work from Home work model (for example, field sales crew); or in the Work from Office model (for example, portfolio managers).

The working model that your role falls into will be communicated to you in the interview process - please do ask if you are unsure. We encourage you to make the decision regarding your job interview and offer knowing which model your role will fall into. We will test and learn as our ways of working evolve and will continue to evaluate working models along the way.

• 3-5 years of UX experience, preferably in an agency environment.
• Familiarity with crafting experiences from the beginning to end; including identifying requirements, setting goals, studying users, and designing thoughtful experiences that translate business and user goals into engaging experiences.
• Maintain in-house UX capabilities by advocating for and documenting relevant emerging UX methods.
• Collaborative - the ability to work alongside other disciplines, including Design, Strategy, Engagement, BA and Development and the confidence and skill to communicate your ideas clearly.
• Fluency with research methods and the development of corresponding deliverables, such as:
• • Crafting stakeholder interview guides and conducting stakeholder interviews
  • Conducting user research (including but not limited to: survey creation, card sorting, web analytics evaluation, usability testing, etc.)
  • Performing current state analysis (including but not limited to heuristic analysis, detailed usability analysis and competitive analysis)
• An inquisitive mind able to ask the right questions and distill user research findings into compelling personas and actionable user journeys (both current and future state).
• Ability to generate multi-channel experience maps when necessary.
• Strong understanding of and ability to produce with little oversight: information architecture, wireframes, prototypes or other artifacts necessary to communicate logical and functional design and interfaces, user flows, and content organization/presentation.
• Detail Oriented – Proficiency documenting detailed feature behavior and functionality and provide recommendations based on findings and best practices
• An enthusiastic and empathetic user advocate and a champion of excellence
• Be curious, sharp, and aware, and be steadfast in defense of the user experience for a project, but flexible in managing and balancing technical and business requirements.
• A great attitude and a lack of ego.
• Strong portfolio with a focus on thought process and problem solving highlighting experiences you’ve designed for websites and mobile applications.
• Experience with Figma and Sketch a huge plus.

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