How to hire a welcome desk agent

How to hire a welcome desk agent, step by step

Here's a step-by-step welcome desk agent hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a welcome desk agent job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new welcome desk agent
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   Before you start hiring a welcome desk agent, identify what type of worker you actually need. Certain positions might call for a full-time employee, while others can be done by a part-time worker or contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   Hiring the perfect welcome desk agent also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   The following list breaks down different types of welcome desk agents and their corresponding salaries.

   Type of Welcome Desk Agent	Description	Hourly rate
   Welcome Desk Agent	Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers.	$12-36
   Night Auditor	A Night Auditor is responsible for handling late-night front-desk operations, mostly at hotels or other lodging establishments. Among the primary duties involve greeting guests and handling check-in and check-outs, responding to reservations, process and collect payments, preparing reports and necessary documentation, and attending to the guests' inquiries, requests, and concerns... Show more	$12-18
   Night Auditor/Front Desk	A night auditor, who may work as a front desk agent, is a professional responsible for evaluating the financial activities of a hotel by the end of the day. Night auditors are tasked to assess reports from the day shifts such as the accommodation report and the revenue report... Show more	$11-18

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Reservations
   • Front Desk
   • Customer Service
   • Telephone Calls
   • Computer System
   • Guest Service
   • Guest Satisfaction
   • Financial Transactions
   • Guest Accounts
   • Guest Relations
   • Guest Issues
   • Customer Issues
   • Night Audit
   • Guest Registration

   Check all skills

   Responsibilities:

   • Train new associates to Hyatt standards and the most efficient way to accomplish the day's tasks.
   • Register guest reservations into computer.
   • Maintain the orderliness and cleanliness of POS and the kiosks.
   • Verify credit limits and maintain guest profiles, including VIP status.
   • Register new patients and updates existing patient demographics by collecting patient detail patient information including personal and financial information.
   • Prepare documents and PowerPoint presentations and disseminate information.

3. Make a budget

   Including a salary range in your welcome desk agent job description is one of the best ways to attract top talent. A welcome desk agent can vary based on:

   • Location. For example, welcome desk agents' average salary in oklahoma is 70% less than in new york.
   • Seniority. Entry-level welcome desk agents 65% less than senior-level welcome desk agents.
   • Certifications. A welcome desk agent with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a welcome desk agent's salary.

   Average welcome desk agent salary

   $44,853yearly

   $21.56 hourly rate

   ---

   Entry-level welcome desk agent salary

   $26,000 yearly salary

   Updated December 16, 2025

4. Writing a welcome desk agent job description

   A job description for a welcome desk agent role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a welcome desk agent job description:

   Welcome desk agent job description example

   
   **Job Category** Spa
   
   **Location** The Ritz-Carlton Sarasota, 1111 Ritz-Carlton Drive, Sarasota, Florida, United States
   
   **Schedule** Part-Time
   
   **Located Remotely?** N
   
   **Relocation?** N
   
   **Position Type** Non-Management
   
   **JOB SUMMARY**
   
   Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival. Promote and sell spa/salon services. Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times. Process guest payments for spa/salon services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting. Notify Engineering of maintenance and repair needs.
   
   Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
   
   _Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
   
   At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

   Copy this example

   

5. Post your job

   There are various strategies that you can use to find the right welcome desk agent for your business:

   • Consider promoting from within or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to find candidates who meet your education requirements.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to reach potential job candidates.

   Post your job online:

   • Post your welcome desk agent job on Zippia to find and recruit welcome desk agent candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   To successfully recruit welcome desk agents, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

   It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new welcome desk agent

   Once you've decided on a perfect welcome desk agent candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   It's also good etiquette to follow up with applicants who don't get the job by sending them an email letting them know that the position has been filled.

   To prepare for the new welcome desk agent first day, you should share an onboarding schedule with them that covers their first period on the job. You should also quickly complete any necessary paperwork, such as employee action forms and onboarding documents like I-9, benefits enrollment, and federal and state tax forms. Finally, Human Resources must ensure a new employee file is created for internal record keeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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