How to hire a will call clerk

How to hire a will call clerk, step by step

Here's a step-by-step will call clerk hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a will call clerk job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new will call clerk
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   Before you start hiring a will call clerk, identify what type of worker you actually need. Certain positions might call for a full-time employee, while others can be done by a part-time worker or contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   You should also consider the ideal background you'd like them a will call clerk to have before you start to hire. For example, what industry or field would you like them to have experience in, what level of seniority or education does the job require, and how much it'll cost to hire a will call clerk that fits the bill.

   Here's a comparison of will call clerk salaries for various roles:

   Type of Will Call Clerk	Description	Hourly rate
   Will Call Clerk	General office clerks perform a variety of clerical tasks, including answering telephones, typing documents, and filing records.	$12-18
   Internship	Interns are trainees who are engaged by a company to work for them for a brief period. Interns usually use this opportunity to gain actual work experience, fulfill university or college requirements, and ensure that they are working towards the right career path for them... Show more	$11-23
   Office Administrator	Office administrators are employees who ensure that the office is running in tip-top shape. They manage the administrative needs of the office... Show more	$13-23

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Phone Calls
   • Customer Service
   • Patients
   • Scheduling Appointments
   • Customer Calls
   • HIPAA
   • Telephone Calls
   • Telephone Inquiries
   • Inbound Calls
   • Fax Machines
   • Outbound Calls
   • Customer Orders
   • Customer Satisfaction
   • Credit Card Payments

   Check all skills

   Responsibilities:

   • Demonstrate strong math skills in managing inmate s accounts and calmly and effectively deescalating outbursts of belligerent inmates.
   • Maintain cleanliness of the company warehouse, operate warehouse machinery and organize the warehouse to ensure proper product placement.
   • Obtain verification from providers that are billing claims in accordance with HIPAA and state regulations.
   • Verify Medi-cal and additional government plans prior to patient attending appointment.

3. Make a budget

   Including a salary range in your will call clerk job description is one of the best ways to attract top talent. A will call clerk can vary based on:

   • Location. For example, will call clerks' average salary in new mexico is 41% less than in massachusetts.
   • Seniority. Entry-level will call clerks 33% less than senior-level will call clerks.
   • Certifications. A will call clerk with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a will call clerk's salary.

   Average will call clerk salary

   $15.53hourly

   $32,299 yearly

   ---

   Entry-level will call clerk salary

   $26,000 yearly salary

   Updated December 19, 2025

4. Writing a will call clerk job description

   A job description for a will call clerk role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a will call clerk job description:

   Will call clerk job description example

   + JOB REQUIREMENTS
   
   + Education
   
   + High school education or equivalent.
   
   + Experience
   
   + One year food service experience in a hospital food service similar to SBRMC. Diet office or patient diet experience preferred.
   
   + Physical
   
   + This is a safety sensitive position. Please see the St. Bernards Substance Abuse Policy for further information.
   
   + Normal hospital environment. Normal/corrected eyesight. Hearing within normal range. Uses computer, telephone, fax machine, and copier. Continuous sitting. Occasional lifting up to 10 lbs.
   
   + JOB SUMMARY
   
   + The Call Center staff is responsible for handling patient room service orders. The Call Center staff answers patient calls and enters meal orders into Stella, verifying the accuracy of patient information. She/he also answers menu questions, reports process and quality issues to management, and reports potential patient nutrition concerns to a registered dietitian. Employees in this position must be familiar with all menu offerings, diet variations and specifics of what may be ordered by patients based on the diet order. This position requires knowledge and understanding of basic diet orders and food allergies. Employees in this position must maintain a friendly and cheerful attitude at all times, reflecting the culture of healing which we promote. The Call Center is staffed to receive patient orders during all hours of room service operation. Telephone lines open at 7:00 AM for room service delivery. Room Service continues until telephone lines close at 7:00 PM. Delivery of meals ends at approximately 7:45 PM or with the delivery of the last order received at 7:00 PM. When on duty, if you must leave the Call Center, another staff member or management team member must be present to handle incoming calls. The Call Center will run the missed meal report three times per day, at the close of each "peak" meal period, (approximately 8:30 AM, 1:00 PM, 7:00 PM). If the patient chooses not to receive a meal, the Call Center will document this as a refused meal in our system. When a patient has refused two or more meals, the Call Center team will let the Dietitian know. Call Center staff will take whatever action necessary to maximize patient satisfaction with room service.

   Copy this example

   

5. Post your job

   To find will call clerks for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any will call clerks they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level will call clerks with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   Post your job online:

   • Post your will call clerk job on Zippia to find and recruit will call clerk candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   During your first interview to recruit will call clerks, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new will call clerk

   Once you've selected the best will call clerk candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.

   It's also good etiquette to follow up with applicants who don't get the job by sending them an email letting them know that the position has been filled.

   To prepare for the new will call clerk first day, you should share an onboarding schedule with them that covers their first period on the job. You should also quickly complete any necessary paperwork, such as employee action forms and onboarding documents like I-9, benefits enrollment, and federal and state tax forms. Finally, Human Resources must ensure a new employee file is created for internal record keeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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