How To Become A Wireless Care Representative: What It Is and Career Path

What is a wireless care representative and how to become one

Updated January 8, 2025

3 min read

As a Wireless Care Representative, you will mainly deal with callers. You will use your expertise at all times as you work with clients. You will identify the needs and issues of your clients and propose solutions for them. So, as a Wireless Care Representative, you need to always be an expert and polite at all times.

Since you will be working with different people as a Wireless Care Representative, you need to have good communication skills, customer service skills, and listening skills. You need to easily and clearly identify the needs of your clients and make them understand what needs to be done in order to resolve issues.

As a Wireless Care Representative, you can earn around $39,134 per year on average. You can also take on other roles as you go further. For instance, you can be a Pharmacist Technician, a Technician, a Team Leader, and an Account Manager. This all depends on the path you plan to take.

ScoreWireless Care RepresentativeUS Average

Salary

3.0

Avg. Salary $38,873

Avg. Salary $59,228

Stability level

5.9

Growth rate -4%

Growth rate 0.3%

Diversity

9.2

Race

American Indian and Alaska Native 0.67%

Asian 5.59%

Black or African American 12.48%

Hispanic or Latino 21.47%

Unknown 5.17%

White 54.61%

Gender

female 68.18%

male 31.82%

Age - 39

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 39

Stress level

5.9

Stress level is manageable

7.1 - high

Complexity level

6.6

Complexity level is challenging

7 - challenging

Work life balance

6.5

Work life balance is good

6.4 - fair

Key steps to become a wireless care representative

Explore wireless care representative education requirements

Most common wireless care representative degrees

Bachelor's

39.3 %

High School Diploma

26.7 %

Associate

18.2 %

Start to develop specific wireless care representative skills

Skills	Percentages
Direct Calls	12.15%
HIPAA	11.04%
Windows	9.92%
Quality Customer Service	8.69%
Hard Copies	8.14%

Complete relevant wireless care representative training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New wireless care representatives learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a wireless care representative based on U.S. Bureau of Labor Statistics data and data from real wireless care representative resumes.

Research wireless care representative duties and responsibilities

Manage Medicare and Medicaid enrollments.
Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Verify correct medications in accordance with HIPPA policy.
Maintain a knowledge of GA Medicaid coverage guidelines.

Prepare your wireless care representative resume

When your background is strong enough, you can start writing your wireless care representative resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a wireless care representative resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable wireless care representative resume templates

Build a professional wireless care representative resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your wireless care representative resume.