Workflow coordinator job description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Payment Processing Workflow Coordinator

Recruiting Now

Conduent Business Services - Charlotte, NC

Creative Shift- Sat (6AM-4:30PM), Sun (6AM-4:30PM), Mon(8AM-6:30PM), and Wed (8AM-6:30PM)

$19/hr +FT +Benefits + OT

Job Summary:

This position supports the Treasury Management Operations Division in the Wholesale Lockbox Department. The individual who fills this position will be responsible for receiving incoming mail, operating the automated MPS40 mail sorter, preparing mail for deliver to the appropriate areas within the lockbox department, and preparing outgoing packages daily. This is also considered a production-oriented position, which includes adherence to Client based service level agreement goals.

Primary Job Duties:

* Manages/ Oversees more complex tasks that are escalated due to issues.
* Acts as dominant expert.
* Ensures TAT is met for all volumes assigned to respective shifts through proper planning.
* Ensures Quality is met (as per client expectations) for all volumes processed during respective shifts.
* Coordinates appropriate staffing, interviews candidates.
* Collaborates with Supervisors on key performance measures as set by the client.
* Facilitates work allocation.
* Tracks/ monitors daily and monthly reporting.
* Participates in progress improvement without impacting quality of work
* Communicates with teams and Managers to provide status of work.
* Participates in meetings with internal teams and external clients.
* Training and Crosstrain others as needed.

Required Qualifications:

* Must have 1 to 3 years of Lockbox experience or related experience
* Must have the basic skills to use a telephone. computer, fax and/or adding machine as needed
* Must be detail oriented, have good problem-solving skills, and accurately interpret information
* Must meet the physical demands of the job (constant: binding, lifting, twisting, turning, sitting and/or standing for long periods of time)
* Must have excellent communications skills and ability to follow written and verbal instructions
* Must have experience working under strict deadlines in a production- oriented environment
* Combination of seating, standing for periods of time and walking.

Let me know if you know what are these:

* Opex 50
* Opex 150
* Opex Falcon

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent's ADAAA Accommodation Policy.

At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.

At RRD, our people make a difference every day - in production, working with customers, or behind the scenes in a support role. They know how to manage the job and exceed expectations. Founded 157 years ago RRD is a Fortune 500 company that employs approximately 43,000 people in 34 countries across the globe. For a challenging and rewarding career opportunity with an innovative industry leader, consider starting or continuing your career with RRD!

We are currently seeking a Legal Workflow Coordinator to support time sensitive project requests by working with a team across multiple shifts. Candidates must enjoy producing quality work and maintaining a high level of customer satisfaction. Knowledge in legal word/document processing using a variety of legal software, tools, Microsoft Office suite is an added advantage.
RRD is currently offering a $2,000 Sign On bonus for this position!

SHIFT: Mon-Fri, 11:30pm-7:30am

Responsibilities

+ Coordinate, assign, distribute, prioritize, track and expedite workload to the department

+ Serve as primary point of contact for incoming requests to the department for various word processing related projects such as formatting, proofreading, editing, styling of documents, printing, and conversion or saving documents to image (PDF)

+ Interface with requestors to gather detailed information in order to better understand the nature and requirements of assignments

+ Analyze requests to determine how tasks should be performed and engage the appropriate resource for completion

+ Direct requests to proper resources and coordinate with local and off-site office services

+ Assist with proofreading tasks and quality control analysis during heavy volume periods

+ Deliver projects within a reasonable, negotiated timeframe

+ Perform other related duties and assist with special projects as assigned

+ Maintain thorough knowledge of all firm-supported software packages

Required Skills

Required Skills

+ High school diploma or equivalent required; Bachelor's degree or 2-4 years of legal experience preferred

+ Advanced knowledge of Microsoft Office Suite, including Excel, PowerPoint, Word, and Outlook

+ Experience and exposure to any of the below legal software and applications will be an added advantage: Visio, Phillips Speech Exec, Bighand Digital Dictation, Best Authority, DocXtools, Omnipage, Forte, MacPac, Numbering Assistant, Forms Assistant, Nuance, Workshare Compare, iManage Desksite or Filesite, Adobe Acrobat, Dreamweaver, E-Transcript Bundle Viewer, and Citrix Workspace

+ Prior document processing experience in a team environment

+ Ability to work in a fast-paced environment and meet pressing deadlines

+ Ability to produce quality work product

+ Minimum typing speed of 60 wpm with 95% accuracy

+ Advanced knowledge of MS Office programs including Word, Outlook, Excel and PowerPoint

+ Excellent verbal and written communication skills

+ Knowledge of legal terminology preferred but not required

+ Transcription experience a plus

+ Flexibility to work overtime as required

At RRD, our people make a difference every day - in production, working with customers, or behind the scenes in a support role. They know how to manage the job and exceed expectations. Founded in 1846, RRD is a global company that employs over 25,000 people in 40 countries across the globe. For a challenging and rewarding career opportunity with an innovative industry leader, consider starting or continuing your career with RRD!

#LI-1021

RRD is an EEO/AA including Vets and Disabled Employer

Required Experience