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Workforce services supervisor skills for your resume and career

Updated January 8, 2025

1 min read

Below we've compiled a list of the most critical workforce services supervisor skills. We ranked the top skills for workforce services supervisors based on the percentage of resumes they appeared on. For example, 41.8% of workforce services supervisor resumes contained customer care as a skill. Continue reading to find out what skills a workforce services supervisor needs to be successful in the workplace.

10 workforce services supervisor skills for your resume and career

1. Customer Care

Customer care, also known as customer service, is a one-to-one interaction between the consumer of a company and its representative.

Here's how workforce services supervisors use customer care:

Handled customer care concerns and performed troubleshooting for different accounts in regards to purchases, tracking items, setting appointments etc.
Complete special projects as assigned using technology and knowledge of customer care operations.

2. IEX

Here's how workforce services supervisors use iex:

Monitor IEX agent data information to ensure accuracy and update when necessary.
Center was recognized by IEX TotalView for the innovative utilization of their workforce planning software in a non-phone production environment.

3. Center Management

Here's how workforce services supervisors use center management:

Promote education and understanding of business requirements and workforce management practices among contact center management and agents.
Trained and develop new workforce analyst on call center management

4. Employment Services

Here's how workforce services supervisors use employment services:

Provided employment services to veterans and other job seekers including assessment and counseling.
Authorized and monitor expense accounts for employment services.

5. Business Model

A business model describes the core of a company's profit-making plan. The model states how an organization creates, delivers, and captures value in economic, social, or cultural contexts. It helps define what products or services a company will sell.

Here's how workforce services supervisors use business model:

Build business models that would allow us to create more efficient workforce leverage for a high volume center.

6. Time Monitoring

Here's how workforce services supervisors use time monitoring:

Identify call routing anomalies using real time monitoring applications.
Supported management team by real-time monitoring, analysis and evaluation of the performance condition of the contact center.

7. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how workforce services supervisors use hr:

Researched and analyzed HR and customer issues.
Worked closely with HR to provide hiring numbers, timelines, and schedules for seasonal employees.

8. Investment ACT

Here's how workforce services supervisors use investment act:

Ensured that staff met Department of Labor and State of Kentucky case management compliance guidelines for the Workforce Investment Act program.

9. Labor Market

Here's how workforce services supervisors use labor market:

Implement recruiting strategies and identify labor market trends.

10. Performance Management

Here's how workforce services supervisors use performance management:

Coached using Performance Management System to drive performance amongst team members.
Conceived and managed a year-long initiative to develop a comprehensive Access database for account and agent performance management.

What skills help Workforce Services Supervisors find jobs?

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List of workforce services supervisor skills to add to your resume

The most important skills for a workforce services supervisor resume and required skills for a workforce services supervisor to have include:

Customer Care
IEX
Center Management
Employment Services

Business Model
Time Monitoring
HR
Investment ACT

Labor Market
Performance Management

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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