Yardmaster/customer service/crew dispatching job description

SERVICE TODAY PLUMBING & HEATING in Federalsburg MD.

A member of the LTP HOME SERVICES / LEN THE PLUMBER family of Companies

We are currently searching for a highly-talented DISPATCHER / CSR Customer Service Representative in our Federalsburg Office location! Team growing! We're busy!!!

Full Time Hourly Customer Service opportunity!! Immediate opening!!

Are you someone that provides service with a smile?

Do you enjoy working with people and building rapport?

Are you looking for a job with a growing company with lots of opportunity for advancement?

Enjoy a very fast paced work environment -- We are BUSY!!

Then come join our team!

Note: Schedule flexibility required -- Rotating schedules that include occasional Weekends. Day shifts, evening shifts rotate throughout a 5-day work week. Over-Times probable! We are BUSY! Positions are HOURLY + Commission potential based on Performance / Productivity KPI's and Goals.

A successful local service company is looking for friendly and enthusiastic Customer Service Representatives (CSR) to convert incoming service requests into booked appointments for field technicians.

This position is the first line of communication with existing and new customers and serves a key role in establishing and building customer relationships and providing a positive impression of the company and the services provided.

This position also serves a key role in working with all departments within the company to ensure that each customer request is handled satisfactorily and to completion.

What We Do

We are a team of home service experts who go the extra mile to ensure peak performance for your home's plumbing, heating and air conditioning systems.

CSR Job Responsibilities:

Take incoming calls from customers and convert to booked appointments.
Outbound calling to our customer database to schedule appointments
Follow up satisfaction calls to our completed jobs
Participate in training so that you grow and develop as a professional.
Maintain and update our customer database with complete and accurate information.
Maintain communication with dispatch and your manager.
Ability to multi-task and a strong attention to detail.
Ability to stay calm in high-stress situations and keep a professional, calm demeanor

Conveys a positive impression of the company while establishing and building long-term customer relationships
Successfully converts customer requests (calls and internet) for service into booked appointments that meet or exceed the customer's expectations
Correctly addresses customer needs by quickly identifying the need, best path to resolution, and taking action
Accurately collects and enters all necessary customer information into the service database
Communicates effectively and collaborates with all internal departments to satisfy customer needs
Follows up with customers to ensure completion of and overall satisfaction with service provided
Contributes to the department and company success by meeting and exceeding all performance objectives
Maintains proficiency of performance by staying current on all updates process changes
Proactively identify areas for process change to improve customer-handling procedures

Skills Required:

A positive, friendly, and helpful demeanor
Superior communications (oral, written, and over the phone)
A self-starter who will thrive working independently and on a team
Good listener, empathetic, and customer focused
Problem solving with the ability to prioritize
Organized
Ability to multi-task with attention to detail
Proficiency with computers, especially Microsoft Office software
Sales experience a plus

Knowledge Of:

Delivering exceptional customer service through inbound, outbound calling and email.
Selling principles
Basic Business Math and Calculations
Microsoft Office Word, Excel and Outlook
General office practices and procedures
Basic methods and practices of financial and general record keeping
Telephone sales experience in a Service environment highly preferred

What We Offer

Medical Insurance -- health, dental, vision, life insurance.
Paid time-off including Holidays and Vacation
New technology and access to integrated software
401k Plan with a company match
A family. This is last on the list because it's most important. We care about our team, and expect you to bring that same caring when you join. We do a lot more than just work together.

If you want to be part of something bigger than just a job - make this career move and find exactly what you're looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company.

Equal Opportunity Employer

PI194430938

Apply Here