English Live Voice Writer Description
3Play Media is seeking experienced and aspiring Voice Writers for contract work to produce real-time closed captions for live events by re-speaking into our free, web-based, simple-to-use software.
Voice writing creates high quality closed captions in real time to be delivered back to the live streamed event. Thanks to your live captioning, we can provide the same level of access for all attendees to a live event.
Required Qualifications
Access to a headset and microphone, computer, and strong internet connection
Excellent verbal communication, listening skills, and a clear, consistent speaking voice
Sitting or standing comfortably for the duration of an event (up to 90 minutes)
Multitasking between listening, speaking, and typing
Managing projects, working independently, and closely following instructions
Completing a background check before starting to work
Excellent command of English usage, grammar, and punctuation
Must be at least 18 years of age
Location
Remote - you can work from anywhere in the United States with an internet connection!
Compensation
Project-based; average $0.50 per captioned minute plus 20 minutes of pre-event check-in/preparation time, overtime rates when a live event exceeds scheduled duration.
Company Description
3Play Media is committed to making media widely accessible, using technology and human expertise to deliver high-quality video and audio accessibility services to customers around the world. We believe that the impact of accessibility is universal and inclusive of all people, with and without disabilities.
We serve more than 10,000 customers across multiple industries, including education, media & entertainment, government, and enterprise companies. Our solutions increase the value of our customers' online and live events by making it accessible and usable for all audiences.
Beware of job scam fraudsters! Our team uses 3playmedia.com email addresses exclusively. We do not conduct interviews via text or instant message and we do not ask candidates to download software other than Zoom, to purchase equipment through us, or to provide sensitive personally identifiable information such as bank account or social security numbers. If you have been contacted by someone using a different email domain claiming to be from 3Play about a job offer, please report it as potential job fraud to law enforcement and to *****************.
$119k-180k yearly est. Auto-Apply 60d+ ago
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Growth Experience Designer
3Play Media 4.2
3Play Media job in Boston, MA
3Play Media is a mission driven tech company that directly impacts the lives of millions of people each day. Our mission is simple: make video accessible to everyone. We do this by leveraging AI and humans to deliver leading recorded and live captioning, audio description, and localization solutions to global media and entertainment, corporate, and education customers. Our marketing team is seeking a curious and creative individual to design, develop, and implement engaging digital tools and experiences that showcase our products, operations, and services. This role bridges the gap between marketing strategy and technical execution, creating interactive solutions that educate, engage, and convert potential customers.
The ideal candidate will bring experience in vibe coding, design, and an aptitude for storytelling and marketing best-practices. Please note, this is not a U/X position.
Key Responsibilities
Develop front-page worthy interactive web-based experiences: Projects will vary across experiences such as pricing calculators, budget visualizers, videos using generative AI, and product demonstrations to enhance prospect understanding and engagement. Some projects will include heavy use of video playback technology.
Design and build in-person demo experiences: Partner with our events team to bring our story to show floors across the world with product experiences that engage attendees at conferences such as IBC and NAB.
Collaborate cross-functionally: Align with sales, marketing, and product to understand their needs to deliver interactive solutions across the customer lifecycle.
Implement tracking and analytics: Foundational to this role is measuring the impact of these tools. You'll use this data to rapidly iterate and evaluate what our audience needs next to show our story.
Manage projects from concept to delivery: Many projects will require deep collaboration across many teams, breaking down walls with curiosity, and being able to own projects from start to finish.
Qualifications
Bachelor's degree in Computer Science, Software Engineering, Design, or a related field
Demonstrable experience working in Cursor or similar environments
3-5 years of experience in front-end projects, preferably in a marketing-focused role
Proficiency in front-end technologies (HTML, CSS, JavaScript, tailwind.css, shadcn, and more) and frameworks (e.g., Remix, React, Angular, Vue.js)
Experience with back-end technologies and databases
Strong understanding of UX/UI principles
Familiarity with marketing concepts and customer journey mapping
Excellent problem-solving skills and attention to detail
Strong communication skills and ability to work in cross-functional teams
Portfolio demonstrating interactive web projects
[Preferred] Familiarity with HubSpot and Wordpress tools.
$85k-125k yearly est. Auto-Apply 38d ago
Omnichannel Marketing Tech Lead (SFMC & CDP)
Galderma Pharma S.A 4.7
Boston, MA job
A leading dermatology firm seeks an Associate Director, US Omnichannel & Marketing Capabilities in Boston, MA. This hybrid role requires defining the marketing technology infrastructure and optimizing customer experiences through Salesforce Marketing Cloud. Candidates should have over 8 years of experience in marketing operations, with strong technical proficiency in managing marketing technologies. This position offers a competitive salary range of $170K-$210K.
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$170k-210k yearly 2d ago
Director, Enablement Operations
Cyberark Software 4.4
Boston, MA job
About CyberArk: CyberArk (NASDAQ: CYBR ), is the global leader in Identity Security . Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity - human or machine - across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world's leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk , visit our CyberArk blogs or follow us on X , LinkedIn or Facebook .
Job Description
Are you an enablement professional looking to join a fast-growing company that is recognized as an industry leader, with an amazing culture that allows you to thrive? Are you looking to apply your experience but also have creative freedom to try innovative enablement approaches? If so, we want to hear from you!
CyberArk is the global leader in Identity Security. Built for the dynamic enterprise, the CyberArk Identity Security Platform enables secure access for any identity - human or machine - to any resource or environment from anywhere, using any device. The world's leading organizations trust CyberArk to help secure their most critical assets.
The Go-to-Market (GTM) Enablement team is looking for a Director of Enablement Operations to take our customer-facing roles to the next level of productivity and success. The successful candidate will have experience with building and managing an enablement infrastructure, providing an engaging learning experience, and demonstrating business impact via a data driven approach. Success in the role will be based on creating an operations function that streamlines enablement program creation, consumption and business application.
This role reports to the Vice President of Go-to-Market Enablement, managing a small team and working within a matrixed department. Work from US home office is available, but Boston area location is preferred.
Core responsibilities
Contribute to the overall Go-to-Market enablement strategy, including infrastructure, organization and content components.
Work with business stakeholders, IT and HR to identify, benchmark and implement infrastructure components required for efficient onboarding and ongoing role productivity.
Partner with curriculum development functions to manage learning content components throughout the lifecycle.
Provide project management support to Sales, CS and Partner Enablement Leads for ongoing and new learning programs, including annual kick off events.
Manage the schedule for live events, including workshops and office hours, coordinating across all geographies as needed.
Develop and maintain an effective communication strategy for students, managers, business leaders and stakeholders.
Generate meaningful insights into learning program impact by providing data and analytics for stakeholders, leaders and managers.
Provide frontline student support within agreed SLAs, providing escalation paths to subject matter experts as needed.
Ability to build relationships and influence all levels within the organization, especially with senior management and executive levels.
Excellent communication skills, with the ability to articulate complex concepts concisely and compellingly.
Strong business acumen with demonstrated ability to provide practical insights from complex datasets.
Creative problem-solving, able to take a hands‑on approach to building enablement solutions in a fast-moving environment.
Demonstrated project management capability in a highly matrixed organization, including vendor contributions.
Relentless customer focus, with the aim of delighting customers throughout the sales process and subsequent value delivery.
#LI-MR2
Qualifications
5+ years of enablement leadership experience
Experience working with global teams in multiple time zones.
Prior experience with a fast-growth enterprise software or technology company preferred.
Ability to travel domestically and internationally as needed - estimated 10%.
Additional Information
CyberArk is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
We are unable to sponsor or take over sponsorship of employment Visa at this time.
The salary range for this position is $177,000 - $245,000/year, plus commissions or discretionary bonus, which will be based on the employee's performance. Base pay may also vary considerably depending on job‑related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits.
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$177k-245k yearly 1d ago
Senior Health Plan Transformation Executive
NTT Data, Inc. 4.7
Boston, MA job
A prominent technology and consulting firm is seeking a Senior Transformational Client Executive Leader in Boston. This role demands a seasoned executive who will drive measurable value in health plans, managing client relationships with C-suite executives. Responsibilities include shaping innovative strategies for business outcomes and assuring client satisfaction. Candidates should have over 10 years of experience in health plans or payer industries, proven leadership in large accounts, and the ability to navigate complex regulatory environments. Flexible work arrangements might be available, depending on client needs.
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$81k-124k yearly est. 4d ago
Integrated Security Systems Technician (Traveling)
Master Technology Group | MTG 4.0
Eden Prairie, MN job
Master Technology Group (MTG) specializes in designing, installing, and servicing low-voltage commercial property technologies across local and national markets.
The Integrated Security Systems Technician (Traveling) provides customer-focused, workplace technology support to clients, field staff, installation partners, and internal team members. While most support work is performed remotely, occasional on-site assistance may be required locally and nationally.
Supported systems are primarily security-related, including video surveillance, access control, intrusion detection, and EAS. Additional support may encompass network programming, fire alarm systems, data infrastructure, AV, and other low-voltage disciplines.
An MTG Integrated Security Systems Technician must deliver exceptional customer service and cultivate strong professional relationships with clients, vendors, Local Service Partners (LSPs), and colleagues. This role requires technical proficiency, extensive knowledge of low-voltage systems, excellent organizational and multi-tasking skills, and strong verbal and written communication abilities.
Candidates must reside in the Twin Cities area and are expected to perform most of their work from our Eden Prairie, MN office. Periodic job site responsibilities may be required locally and nationally, with travel up to 60% supporting client sites, installations, and service operations.
To assist with critical service issues, the role includes on-call duties as part of daily responsibilities, requiring availability after hours on weekdays. Weekend on-call shifts will be rotated on a scheduled basis to ensure support during urgent weekend needs.
This position reports to the Manager of Technical Services.
KEY DUTIES AND RESPONSIBILITIES
Support customers, coordinators, field technicians, and project managers with technical advice, troubleshooting, and resource allocation
Collaborate with Business Development and Operations to provide pre-sales and post-sales support for MTG solutions and systems
Deliver remote and hands-on training to field personnel to ensure compliance with all applicable codes, client specifications, and MTG's quality standards
Serve as an escalation point for troubleshooting, programming, maintaining, and servicing client systems
Pre-program, build, and stage equipment for installation when practical, to streamline on-site setup
Provide remote and on-site programming and commissioning for client systems
Conduct remote and on-site quality assurance audits to verify system performance and installation standards
Assist installation, service, and coordination teams with technical planning, issue resolution, and commissioning, ensuring systems operate as intended and meet MTG quality standards
Provide user training to client representatives
Provide technical training to field personnel and colleagues
Contribute to continuous improvement initiatives by providing feedback to management on processes, efficiency, and client satisfaction
Deliver outstanding customer service and build strong, professional relationships with clients, vendors, partners, and colleagues
Other duties to support the company vision and goals as requested
QUALIFICATIONS
Minimum of 5 years of field experience installing, configuring, programming, and servicing video, access control, and intrusion systems
Field experience with low-voltage cabling, data infrastructure, fire alarms, EAS, DAS, AV, and other workplace technology systems is advantageous
Proven ability to design, configure, and program a variety of security-related systems
Demonstrated experience in delivering user training to client representatives and technical training to field personnel
Industry certifications such as MN Power Limited Technician (PLT), NICET Video Security Systems Technician, ESA certifications, or equivalent are preferred
Manufacturer certifications such as Axis Network Video, Milestone, Genetec, Exacq, Bosch, KeyScan, Avigilon, Lenel S2, March Networks, or Open Options are preferred
Strong interest and motivation to pursue ongoing education and additional certifications
Solid familiarity with the National Electrical Code (NEC)
Ability to meet travel and on-call requirements for the position
Excellent time management and organizational skills
Strong problem-solving and decision-making capabilities
Ability to multitask effectively in a fast-paced, multi-project environment
Proficiency in Windows-based computer environments, including MS Office (Outlook, Excel, Word) and other standard software
Excellent written and verbal communication skills
PERFORMANCE MEASUREMENTS
Demonstrates a clear understanding of the key duties and responsibilities of the position
Shows enthusiasm and effort to perform all aspects of the role effectively
Exhibits competence and capability to execute key duties and responsibilities efficiently
Consistently meets expected standards of quality and customer satisfaction
Completes assigned tasks promptly and adheres to project deadlines
Represents MTG in a professional manner at all times, embodying the company's standards of conduct
Demonstrates sound decision-making through practical analysis, effective problem-solving, and good judgment
Maintains effective working relationships and collaborates well within a team environment
Communicates clearly and professionally, both verbally and in writing, including emails, reports, and correspondence
Demonstrates reliability through consistent attendance, punctuality, and timely completion of tasks
Embodies MTG's Core Values:
People First: Demonstrates humility, helpfulness, and genuine care for others
Above and Beyond: Exhibits a “whatever it takes” mindset, actively contributing beyond minimum expectations
Sense of Urgency: Responds promptly and diligently to organizational and client needs
Team Player: Demonstrates respect, support, and collaboration, sharing expertise generously
Do the Right Thing: Operates with honesty, integrity, transparency, and strong ethical standards
COMPENSATION AND BENEFITS
Base Salary $85,000 - $110,000+ DOQ
Car Allowance
Phone Stipend
Medical, Dental & Vision Insurance
401k Match
PTO
Nice Healthcare
Life Insurance - Company-provided
STD / LTD - Company-provided
Employee Referral Bonus
Development Opportunities
$85k-110k yearly 2d ago
Order Coordinator (Spanish Support)
ITR Group 3.3
Minneapolis, MN job
Opportunity available for an Order Coordinator (Spanish Support) to assist the Sales team, including National and Regional Sales Managers. Approximately 30% of this role's responsibilities involve Spanish-language communication with U.S., Canada, and Latin American markets. Strong written and verbal fluency in Spanish is essential to support email communication and documentation.
The ideal candidate has a sales administration background, excellent organizational skills, and the ability to manage multiple tasks with attention to detail in a fast-paced environment.
Responsibilities
Respond to customer inquiries via phone, email, or other channels.
Maintain professionalism with internal and external customers, ensuring positive interactions.
Generate and close quotes, process orders, and route website leads.
Collaborate with sales managers and inside sales representatives, tracking tasks, calls, and activity.
Resolve product or service issues, escalating when necessary.
Liaise between production, customer care, and accounting to track orders.
Assist with audits, reporting, and account analysis for clients.
Develop processes to ensure customer needs are met within budget and with minimal impact on the bottom line.
Support trade show and meeting coordination, including material preparation, travel arrangements, and logistics.
Continuously build knowledge of hospitality products and maintain strong relationships with team members and other departments.
Qualifications
Associate degree or equivalent experience; combination of education and relevant work experience considered.
Strong written and verbal proficiency in Spanish and English.
Sales administration experience preferred.
Familiarity with product structures, bill of materials, routers, or technical prints.
Excellent written communication skills.
Strong organizational, technical, and problem-solving skills.
Ability to work under pressure, meet deadlines, and manage competing priorities.
Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint).
Experience with video conferencing tools (Zoom, Teams, etc.).
$66k-96k yearly est. 1d ago
Associate Director, Contracts and Pricing
Galderma Pharma S.A 4.7
Boston, MA job
Associate Director, Market Access and Contract Operations page is loaded## Associate Director, Market Access and Contract Operationslocations: Bostonposted on: Posted Yesterdayjob requisition id: JR016594Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story. We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee. At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.**Job Title: Associate Director, Contracts and Pricing****Location: Boston, MA (Hybrid)****Job Summary**The Associate Director, Contracts and Pricing - Prescription Business Unit, U.S. is responsible for assisting in the development, modeling, execution, and measurement of access and reimbursement strategies to accelerate product launches, maximize market adoption, and fully capitalize on life-cycle management - early development through and beyond loss of exclusivity (LoE).**Key Responsibilities****Achieve financial targets*** Meet/exceed gross profit, gross margin, and net sales targets. Accountable for access and reimbursement contract forecasts, invoices, accruals, and validation through the budgeting and financial review process.* Ensure short and long-term financial targets are achieved and aligned with corporate goals. Responsible for monthly business planning and forecasting models.**Oversee market access and reimbursement / payer operations, financials and reporting*** Responsible for managed care contracting process from business case development to post-deal analytics* Lead negotiations of contractual terms and adjusted as needed based on market trends and corporate objectives to ensure profitability and compliance.* Own payer rebate budget in the GTN process.* Assist Gross to Net modeling for in line portfolio and new product launches - developing robust forecasts based on contract data and qualitative insights.* Collaborate with Rx Leadership to align on market access and GTN assumptions for all forecasting cycles.* Manage market access research and analytic projects to guide market access and pricing decisions.**Assist access and reimbursement strategies and operations (launch to lifecycle management)*** Partner with the Rx Leadership Team, Global business unit, and cross-functional key stakeholders and assist in the development, modeling, execution, and measurement of access and reimbursement strategies to accelerate product launches, maximize market adoption, and fully capitalize on life-cycle management.* Implement the Market Access Payer/Reimbursement annual strategic plan to maximize profitability, promotional efforts, and pull through of negotiated payer contract terms and conditions for all Galderma Rx products.* Serve as secretary on the U.S. Rx Pricing Committee**Responsible for payer negotiation and contract terms*** Serve as a Subject Matter Expert (SME) and member of the Payer negotiation team responsible for customer negotiation of contract terms & conditions with national and regional payers.* Proactively assess the risks and opportunities and provide insight driven recommendations to information the negotiation process; supporting the Market Access Field Reimbursement team in key customer engagements.**Manage communication*** Define plans to ensure proactive communication on all aspects of Payer reimbursement and contract terms/conditions. Includes, but is not limited to, monthly KPI reporting and qualitative assessment of the rebates, routine assessment of patient mix, and understanding impact of national healthcare regulations and policies, and serve as a member of the Monthly business planning (MBP) process.**Support business development and new products*** Collaborate with Business Development to conduct market access assessments and diligence of potential new M&A and licensing targets.* Support new products by defining key value drivers and go-to-market access strategies across a multichannel approach for a complex ecosystem of healthcare providers; HCPs, governments, health systems, and health care consumers.**About the Compensation:**The base salary range for this role is determined based on several factors. These include but are not limited to job accountabilities; skill sets; experience and training; certifications; work location; competitive market rates and other business needs. At Galderma, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a unique combination of factors for each role. A reasonable estimate of the hiring range for this role is $185,000 - $225,000 USD. In addition to base salary, we provide an opportunity to participate in an annual short-term incentive program that is based on corporate performance with a multiplier focused on individual performance. We offer a competitive and comprehensive benefits program including health insurance, 401(k) plan with employer match, a generous paid time off policy, hybrid work schedules and more.*All applicants must be legally authorized to work in the United States without requiring any type of work sponsorship. This position does not offer visa sponsorship now or in the future. If you require sponsorship, please do not apply. Individuals requiring sponsorship are not eligible and should not apply.*What we offer in return You will be working for an organization that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base. You will also have access to a range of company benefits, including a competitive wage with shift differential, annual bonus opportunities and career advancement and cross-training. Next Steps* If your profile is a match, we will invite you for a first conversation with the recruiter.* The next step is a virtual conversation with the hiring manager.* The final step is a panel conversation with the extended team.**Our people make a difference**At Galderma, you'll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do.*Employer's Rights:**This does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not an employment contract, and either
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$185k-225k yearly 3d ago
Construction Cost Reporting Specialist
SDL Search Partners 4.6
Newburyport, MA job
This position plays a key role in supporting construction operations through detailed cost tracking, production monitoring, and cross-functional coordination. The individual will work closely with project teams, estimating, and accounting to ensure financial accuracy, operational efficiency, and consistent application of company cost control standards. Regular interaction with active construction sites and corporate systems is required.
Key Duties and Responsibilities
Collect, evaluate, and interpret job cost data, production reports, and forecast information from active construction projects
Prepare concise summaries and trend analyses for leadership to support decision-making and operational planning
Participate in project startup and closeout activities, assisting with financial setup, handoff from estimating, and final cost reconciliation
Monitor adherence to company cost management procedures and provide guidance to project management teams when variances or inconsistencies are identified
Act as a point of coordination between field operations, estimating, and accounting to maintain accurate and timely flow of project cost information
Assist with periodic audits of job cost records to verify accuracy, completeness, and alignment with production quantities
Contribute to the enhancement of internal reporting tools, dashboards, and standardized cost control processes
Provide ad hoc reporting, analysis, and operational support as needed across the construction division
Qualifications
Bachelor's degree in Accounting, Finance, Business Administration, Construction Management, Engineering, or a related discipline
Strong proficiency in Microsoft Excel; ability to work with large datasets, formulas, and structured reports
Prior exposure to construction cost tracking, project accounting, or operational reporting
Familiarity with construction software platforms such as Vista Viewpoint, HCSS, and/or Procore is preferred
High level of accuracy and attention to detail with the ability to identify trends, discrepancies, and data anomalies
Strong written and verbal communication skills with the ability to present information clearly to both technical and non-technical audiences
Self-motivated, organized, and capable of managing multiple priorities in a deadline-driven environment
Willingness to collaborate across departments and support overall company performance and project success
$62k-81k yearly est. 5d ago
Executive Assistant to CEO
Talent Software Services 3.6
Faribault, MN job
Are you an experienced Executive Assistant to CEO with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced Executive Assistant to CEO to work at their company in Faribault, MN.
Position Summary: Client is at the forefront of advancing power solutions, charged and driven by a committed, dynamic team, tackling complex challenges, and creating innovative solutions. We're looking for motivated, driven, and talented individuals eager to be part of the future of power. Safety and integrity aren't just buzzwords, they are the north star guiding us as we aspire to wow our customers every day. We've created power solutions that are not only durable and unique but are also the result of exciting teamwork from every corner of our organization. Individually and collectively, every team member at Client plays for each other and strives to deliver unmatched value and 100% accuracy to our customers every single day. Our cutting-edge headquarters is in Faribault, MN, a facility that is partially solar and wind powered by our own microgrid! Together, we are where we power the future and nurture innovation for a brighter tomorrow. The Executive Assistant (EA) provides direct support to the Chief Executive Officer (CEO) while also assisting the Senior Leadership Team (SLT) with select administrative and planning needs. This role functions as the administrative backbone of the CEO's office-ensuring precision, professionalism, and seamless execution of executive operations. The EA enables the CEO to remain focused on strategy and leadership by anticipating needs, managing complex schedules, and coordinating executive communications with discretion and accuracy. In addition to supporting the CEO, the EA ensures that SLT operations run smoothly through strong planning, coordination, and follow-up. Operating with the highest degree of professionalism and confidentiality, the EA represents the CEO's office with credibility to internal and external stakeholders, reinforcing organizational effectiveness and trust at the most senior levels. Client's team members are our most important asset, and we are in search of an Executive Assistant to the CEO based in our Troy, MI, Burnsville, MN office.
Primary Responsibilities/Accountabilities:
Manage the CEO's calendar, priorities, and daily schedule to maximize efficiency and focus on high-value activities
Anticipate the CEO's administrative needs, preparing materials and information in advance of meetings, presentations, and travel
Support flawless execution of board and committee meetings, including coordination and delivery of logistics, drafting/distribution of pre-reads, and managing follow-up items
Draft and review correspondence and communications on behalf of the CEO, maintaining consistency in tone, accuracy, and professionalism
Act as the central point of contact for the CEO's office, screening and prioritizing inquiries from internal and external stakeholders
Manage logistics for CEO travel, speaking engagements, and high-level events, ensuring all details are handled with accuracy
Serve as the key contact point for vendors, including service requests, catering, and maintenance requests
Maintain and organize critical records, documents, and files to ensure accessibility and compliance with governance standards
Partner with the Chief of Staff and other executive office staff to ensure operating routines (executive meetings, offsites, board prep) run smoothly and efficiently
Continuously improve administrative processes, identifying ways to streamline workflows and enhance effectiveness in the CEO's office
Handle sensitive and confidential information with discretion and integrity
Qualifications:
5+ years of proven experience as an Executive Assistant or in a comparable role supporting C-level executives
Exceptional organizational and time-management skills, with the ability to balance competing priorities with a sense of urgency
Strong written and verbal communication skills; able to draft professional correspondence and prepare polished materials
High degree of discretion, integrity, and professionalism in handling sensitive and confidential information
Advanced proficiency with Microsoft Office Suite and other productivity tools.
Strong interpersonal skills with the ability to build trusted relationships across the organization and with external stakeholders
Preferred:
Position may require up to 10% travel
We are looking for people who believe in our guiding principles and values of:
Safety - We believe everyone should leave facilities in the same or better condition than when they arrived.
Integrity - We're honest, transparent, and committed to doing what's right.
Customer focus - We have relentless focus on our customers and their success.
Right with speed - We use good judgement, make thoughtful decisions quickly, and execute them with purpose and intensity.
Play for each other - We're a team. We show up for each other and we know that through teamwork we achieve greatness.
Champion change - We know adaptation and improvement are requirements to survive and to thrive.
Enjoy the journey - We create an environment where our team feels appreciated and has fun along the way.
A technology firm is seeking a Head of FP&A to shape global growth strategy through data-driven insights and strategic financial leadership. The role involves modernizing FP&A practices, enabling SaaS revenue insights, leading planning and forecasting, and delivering actionable insights for senior leadership. Candidates should have a bachelor's degree, 15 years of experience, and strong expertise in SaaS metrics. This position offers a hybrid work model at their Natick, Massachusetts office.
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$115k-139k yearly est. 3d ago
Head of Product
Flowhub 4.2
Boston, MA job
About the job
Flowhub is the cannabis retail management platform that helps dispensaries streamline operations, improve compliance, and deliver exceptional customer experiences. We're on a mission to make legal cannabis accessible to everyone. Over 1,000 dispensaries trust Flowhub's point of sale, inventory management, business intelligence, and mobile solutions to process $3B+ in cannabis sales annually.
Role Overview
We're looking for an experienced Head of Product to own product strategy end-to-end and lead the evolution of our product and design organization as the company scales. This role is responsible for defining the product vision, translating company strategy into product roadmap, and building a high-performing team that delivers customer delight and exceptional business outcomes. The ideal candidate has a strong background in SaaS product development, proven leadership experience, and the ability to thrive in a dynamic, fast-paced environment. This is a high-impact leadership role with real ownership. You'll shape not just what we build, but how we build the product that drives the company forward.
ResponsibilitiesLeadership & Strategy
Own and articulate the long-term product vision aligned with company strategy and customer needs
Partner with the CTO, Engineering, and Design to translate vision into a clear, outcome-driven roadmap with measurable success criteria
Lead product discovery: customer research, problem validation, and opportunity sizing
Make principled tradeoffs between speed, quality, and scope
Team Management & Growth
Build and scale the Product Management and Design teams by at attracting, hiring, and retaining top talent
Lead, mentor, and develop product managers and designers, setting a high bar for craft, ownership, and impact
Establish career development frameworks, performance evaluations, and coaching practices
Foster a culture of customer obsession, accountability, and continuous improvement
Execution & Delivery
Partner closely with Engineering to ensure effective delivery against roadmap priorities
Establish strong product rituals (planning, reviews, retrospectives)
Balance short-term execution with long-term platform and product investments
Ensure data-informed decision-making through metrics and experimentation
Cross-Functional Partnership
Serve as the primary product partner to Sales, Marketing, Customer Success, and Support
Align stakeholders around priorities, timelines, and outcomes
Support GTM motions with positioning, pricing input, and launch readiness
Represent product in executive discussions and board-level conversations as needed.
Qualifications
10+ years in product management, with 5+ years in a leadership role.
Proven track record of managing product and design/ux teams.
Experience owning product strategy for a B2B and/or B2C software product.
Proven ability to scale products and teams in a growth-stage company.
Strong track record of shipping impactful products and driving business outcomes.
Excellent communication, organizational, and stakeholder management skills.
Experience in product-led market expansion is highly desirable.
Experience working in regulated industries (compliance, retail, fintech, or cannabis) is highly desirable.
Passion for Flowhub's mission and the future of cannabis retail technology.
This role is open to anyone within the United States, except for candidates in CA, NY, OR, WA, with compensation that aligns with your location. Starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is eligible for a competitive benefits package that includes: medical, dental, vision, life & disability insurance, 401(k) retirement plan, paid holidays, unlimited paid time off, and other benefits. EOE
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$138k-213k yearly est. 4d ago
Health Tech UX Writer
Pyramid Consulting, Inc. 4.1
Boston, MA job
Immediate need for a talented Health Tech UX Writer. This is a 06+ months contract opportunity with long-term potential and is based in Boston, MA(Hybrid). Please review the job description below and contact me ASAP if you are interested.
Job Diva ID: 26-00422
Pay Range: $80 - $84/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Requirements and Technology Experience:
BA/BS degree in English, communications, marketing, or a related field - or equivalent practical experience.
5-7 years' Experience
Strong portfolio of UX writing samples
Excellent written and verbal communication skills
Ability to work independently and as part of a team
Passion for creating a great user experience
UX writing
Writing for health tech
Content strategy
Content design
[Nice to have] Behavioral science background
[Nice to have] Healthcare background
Our client is a leading Life Sciences industry , and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
By applying to our jobs, you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.
$48k-74k yearly est. 4d ago
Sr Business Development Representative
UKG 4.6
Lowell, MA job
**Why UKG:** At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.
We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you.
**About the Role:**
We're seeking a senior-level Business Development Representative to lead pipeline generation efforts and play a pivotal role in our go-to-market strategy. This role is ideal for professionals with a strong track record in outbound sales, strategic account development, and cross-functional collaboration. You'll not only drive high-quality pipeline but also mentor junior BDRs and influence sales processes across the organization.
This is a high-impact, proactive role for someone who thrives in fast-paced environments, embraces ownership, and consistently exceeds performance benchmarks.
** Must be located in one of the following locations: Lowell, MA; Weston, FL; Atlanta, GA; Chicago, IL; Austin, TX; or Denver, CO.
** We are open to hiring this position at various levels. Final job level and title will be determined based on the selected candidate's skills, experience, and overall qualifications.
**Core Responsibilities:**
+ Strategic Territory Leadership: Design and execute advanced outreach strategies to penetrate high-value accounts using multi-channel engagement (calls, emails, LinkedIn, events).
+ Pipeline Acceleration: Conduct deep discovery conversations to uncover complex business challenges and position tailored solutions that align with strategic goals.
+ Cross-Functional Collaboration: Partner closely with Account Executives, Marketing, and Product teams to align messaging, accelerate deal cycles, and optimize lead conversion.
+ Mentorship & Enablement: Coach junior BDRs on best practices, tools, and messaging to elevate team performance and consistency.
+ Data-Driven Execution: Leverage CRM and sales engagement platforms to analyze performance, refine outreach strategies, and report on pipeline metrics.
+ Thought Leadership: Stay ahead of industry trends, competitive dynamics, and product innovations to deliver insights that influence buying decisions.
**Basic Qualifications:**
+ 2-4 years of experience in outbound sales, business development, or SDR/BDR roles, with a proven record of success in enterprise or strategic segments.
+ Advanced proficiency in CRM (Salesforce) and sales engagement tools (Outreach, Clari, ZoomInfo, LinkedIn Sales Navigator).
**Preferred Qualifications:**
+ Exceptional communication and storytelling skills tailored to executive-level stakeholders.
+ Deep understanding of structured sales methodologies (e.g., Challenger, MEDDIC, Sandler).
+ Experience in B2B SaaS, enterprise software, or consultative selling environments.
+ Demonstrated ability to exceed KPIs and influence pipeline outcomes.
+ Leadership qualities-mentorship, initiative, and strategic thinking.
**Why Join Us:**
+ Competitive compensation and comprehensive benefits including health, dental, vision, and 401(k).
+ Career growth through leadership opportunities, training, and internal mobility.
+ Hybrid work flexibility and a performance-driven culture that values innovation, ownership, and impact.
**Company Overview:**
UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com.
**Equal Opportunity Employer:**
UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.
View The EEO Know Your Rights poster (**************************************************************************************************
UKG participates in E-Verify. View the E-Verify posters here (******************************************************************************************** .
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
**Disability Accommodation in the Application and Interview Process:**
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email ****************** .
The pay range for this position is $55,000 to $91,000, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at *********************************************
It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.
$55k-91k yearly 12d ago
Principal Network Architect
Intersystems Corporation 4.7
Boston, MA job
Build a Career that Makes a Difference. Welcome to our Careers section! We hire onlytalented, dedicated, and driven individuals - the best and the brightest from all over the world. Join us as wedevelopand deliver solutions for some of the world's toughest challenges. Search below to find the right opportunity for you.
We are seeking a visionary and technically elite Network Architect to lead the design, architecture, and operations of our global network infrastructure. This role encompasses on-premises data centers, multi-cloud environments (including AWS, Azure, and/or GCP), and Kubernetes-based networking. You will drive our strategic direction, influence global network policies, and act as a critical escalation point for complex networking issues.
Key Responsibilities
Architect and evolve a hybrid global network across on-prem and public cloud environments.
Define and enforce network segmentation, routing, firewall, VPN, and DNS strategies across platforms.
Integrate container-based networking with Kubernetes (e.g., CNI plugins, service meshes, ingress controllers).
Build and manage scalable, secure network infrastructure in AWS, Azure, and/or GCP.
Implement hybrid connectivity models such as Direct Connect, ExpressRoute, and VPN gateways.
Optimize cloud network costs and performance with advanced routing and traffic policies.
Implement service meshes (e.g., Istio, Linkerd) and ingress/egress policies for microservices communication.
Drive adoption of zero-trust networking within Kubernetes clusters.
Collaborate with platform teams to ensure seamless integration between networking and container orchestration.
Operations & Troubleshooting
Serve as highest-level escalation for network performance, latency, and connectivity issues.
Own monitoring, logging, and alerting for global network health and security.
Mentor global engineering teams and lead incident response for critical network-related outages.
Define global network strategy aligned with organizational security and compliance objectives.
Evaluate and implement next-gen technologies (e.g., SD-WAN, NAC, cloud firewalls, NDR).
Lead vendor evaluations, RFPs, and lifecycle management for network infrastructure and tooling.
Required Qualifications
10+ years of experience in network engineering, with at least 3 years in a principal or lead role.
Deep expertise in enterprise networking: routing, switching, firewalls (e.g., Palo Alto, Fortinet), BGP, OSPF.
Proven experience with cloud-native networking across AWS, Azure, or GCP.
Advanced knowledge of Kubernetes networking: CNI plugins, DNS, ingress/egress traffic flow, network policies.
Strong knowledge of automation (e.g., Terraform, Ansible) for network provisioning and management.
Experience with monitoring tools (e.g., Prometheus, Grafana, ThousandEyes, Wireshark).
Strong scripting or programming skills (Python, Go, or Bash).
Excellent communication and collaboration skills across global, cross-functional teams.
We are an equal opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression, or any other legally protected category. InterSystems is an E-Verify Employer in the United States.
About InterSystems
InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.
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$105k-128k yearly est. 4d ago
Chief Operating Officer / Chief of Staff
Innercity Weightlifting Inc. 3.7
Boston, MA job
ICW's mission is to reduce gun violence by amplifying the voice and agency of people who have been most impacted by systemic racism and mass incarceration.
We partner with program participants through case management and careers in and beyond personal training. Individuals are elevated as experts in fitness and the social issues they've lived. ICW is a culture and community in which power dynamics are flipped, social capital is bridged, and new leaders emerge in the fight to combat long‑standing inequities.
Position Overview
The Chief Operating Officer / Chief of Staff (COO/COS) is responsible for ensuring the organization runs efficiently by overseeing daily operations, coordinating cross‑departmental work, and translating strategic priorities into clear plans and systems. This role acts as a key partner to the CEO, managing internal processes, improving operational effectiveness, and aligning teams around shared goals. The COO/COS builds scalable structures, supports staff leadership, drives accountability, and ensures consistent execution across all sites in a fast‑paced, evolving environment.
Key Responsibilities Operations & Systems Management
Oversee day‑to‑day operations across all sites, ensuring efficiency, consistency, and compliance
Build, implement, and refine operational systems, workflows, and processes to support program delivery and organizational effectiveness
Monitor operational performance across sites, identifying areas for improvement and implementing corrective actions as needed
Collaborate with the CEO and department leads to align operational execution with strategic priorities
Organizational & People Leadership
Work with the CEO to set organizational goals, define strategies, and monitor progress toward outcomes
Build trust and respect with staff and participants based on knowledge, personality, and/or lived experience
Promote openness, equity, and belonging through training, dialogue, and policy development
Collaborate with staff to understand their work realities, improve outcomes, and strengthen relationships
Foster a culture of learning, accountability, and reflection, encouraging staff to take ownership of their impact
Lead conversations about building and running ICW gyms and engage directly with community members across roles
Serve as host or spokesperson for ICW during internal workouts, tours, events, and external engagements.
Strategic Planning & Execution
Partner with the CEO to translate strategic goals into actionable plans and measurable outcomes
Track progress against initiatives, manage projects, and ensure organizational priorities are met
Analyze operational and program data to inform decisions, identify opportunities for improvement, and adjust strategies as needed
Facilitate cross‑departmental alignment so all teams understand their role in achieving organizational objectives
Financial & Risk Oversight
Manage budgets, forecasting, and resource allocation in collaboration with finance team
Ensure adherence to compliance, safety, and risk management standards across all sites and programs
Identify potential operational, financial, or programmatic risks and implement strategies to mitigate them
Monitor financial performance and operational efficiency to support sustainability and long‑term growth
Partner with leadership to make data‑driven decisions that balance risk, resources, and organizational priorities
Qualifications
8-10+ years of leadership in operations or organizational management, with multi‑site or multi‑team experience
In‑office presence and ability to travel between all sites (Cambridge, Dorchester, Savin Hill)
Experience working with individuals impacted by incarceration, street violence, or systemic oppression (preferred)
Strong operational systems builder with a proven track record of improving processes and workflows
Experience translating strategy into operational execution, including goal‑setting, project management, and performance tracking
Experience managing budgets, forecasting, and partnering with finance
Proven people leader with experience hiring, coaching, and managing staff
High emotional intelligence, strong judgment, and ability to thrive in dynamic, fast‑paced environments
Proficiency with operational tools, dashboards, and performance metrics
Knowledge of risk management, compliance, and site operations
Highly organized, detail‑oriented, and capable of both strategic thinking and hands‑on execution
Benefits
A partially matching SIMPLE IRA retirement plan
Reimbursement of health insurance of up to $250/month, or $500/month with dependents
Generous paid holiday policy
15 days paid vacation for years 1 and 2 of employment, and 20 days for years 3+ of employment
Employees accrue sick/medical leave time per the Massachusetts Earned Sick Time Laws
24/7 access to gym spaces
Year‑round “summer Fridays”; closing at 2p.m.
ICW values a diverse workplace and strongly encourages people of color, women, LGBT individuals, people with disabilities, members of ethnic minorities, foreign‑born residents, and veterans to apply. ICW is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.
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$500 monthly 1d ago
Seasonal GIS Analyst
The Judge Group 4.7
Saint Paul, MN job
Duration: 4 months with possible extension
We are looking for a Seasonal GIS Analyst with expertise and enthusiasm in geospatial data processing and analysis. This role involves leveraging your skills to analyze drone-captured imagery of farm fields and orchards.
Key Responsibilities
Process drone imagery to create georeferenced mosaics (raster data) using stitching software.
Conduct diverse raster and vector-based analyses on georeferenced agricultural imagery.
Utilize internal tools, workflows, and models to process field imagery.
Generate maps, reports, and visual outputs for clients.
Create polygon vector layers based on customer specifications and perform zonal analysis of raster data.
Execute zonal analysis using a mix of automated tools and manual workflows.
Apply internal tools to detect and analyze weeds in agricultural fields.
Review and edit shapefiles as part of quality assurance processes.
Prepare final deliverables for client submission.
Communicate project progress clearly and effectively to the lead analyst.
Qualifications
Bachelor's degree in Geography, Environmental Science, GIS, or related field, or a GIS Certificate.
Proficiency in GIS software such as ArcGIS or QGIS.
Experience working with raster and vector datasets.
Knowledge of remote sensing (preferred).
Skills & Attributes
Strong work ethic and attention to detail.
Flexible schedule and ability to meet deadlines.
Capable of working independently and collaboratively.
Excellent verbal and written communication skills.
Positive, proactive attitude with a commitment to completing tasks.
Physical Requirements
Regularly required to communicate verbally and listen attentively.
Frequent desk work with extended periods of sitting.
Close vision required for detailed tasks.
$52k-66k yearly est. 3d ago
Revenue Enablement Director - SaaS Growth & Strategy
Validity 4.5
Boston, MA job
A leading SaaS company is searching for a Revenue Enablement Director/Senior Manager to lead their revenue function in Boston. This role focuses on driving measurable improvements in SaaS sales performance. The ideal candidate will have over 11 years of related experience in B2B environments, leading teams and aligning with C-level stakeholders. A competitive salary of $150,000 to $175,000 is offered, with additional benefits. This position requires in-office work three days a week.
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$150k-175k yearly 1d ago
Information Technology Network Engineer
Radiant Systems Inc. 4.5
Westborough, MA job
Previous working experience with Pharma Laboratory is required.
Required experience in Windows Refresh, imaging, migration, and deployment.
Troubleshoot and resolve incidents for desktops/laptops hardware and software issues.
Installing and configuring County standard Hardware and Software
Installing and maintaining hardware and computer peripherals.
Installing and upgrading operating systems and computer software.
Troubleshooting networking and connection issues.
Advising on software or hardware upgrades.
Analytical problem-solving abilities, proactive/positive team player, resourceful, innovative Demonstrate professional organization, documentation, communication, and interpersonal skills Proven multi-tasking skills, including ability to work effectively under pressure, handle heavy volumes and meet demanding deadlines
$74k-98k yearly est. 2d ago
Auto Glass General Manager
Mobile Auto Solutions, LLC 4.4
Saint Paul, MN job
Company: Glass America
MN St. Paul - 300049
We put our team members first. You'll receive a great salary and benefits, and experience the support and opportunity you deserve. You're empowered to make decisions. You control your future.
Job Description:
Glass America
Auto Glass General Manager
St. Paul, MN
At Glass America, we are creating a culture that delivers on our Mission to WOW Every Customer and Be the Best! As one of the nation's largest auto glass and windshield replacement and repair businesses, we have been keeping cars, trucks and vans safe on the road since 1999. When it comes to auto glass repair and replacement - Glass America sets the standard.
What Glass America offers you:
Great starting salary.
Annual performance incentives.
Benefits that start on your first day of work!
401k, PTO, paid holidays, life insurance and short term disability.
Represent a respected industry leader and preferred provider to insurance agents and insurance companies.
The Shop Manager provides effective leadership, direction and motivation for all technicians and staff. Ensure that all customer vehicle glass repair and replacement is performed according to Company standards.
In addition, this position is also responsible for sourcing, ordering, receiving, and delivering parts to technicians in an accurate and timely manner. Inventory must be maintained and returns properly processed on a timely basis.
MANAGEMENT
Recruit / Hire staff and Technicians.
Educate, train and maintain compliance with company standards.
Take the necessary actions to meet daily/weekly/monthly sales goals and objectives.
Effectively communicate to all subordinates.
Provide daily supervision and direction to all Auto Glass Technicians.
Dispatch jobs for Technicians
Initiate or suggest plans to motivate company employees to achieve work goals.
Monitor the individual performance of the Technicians on a regular basis.
Fax, telephone or otherwise contact vendors to order parts and document conversations in the management system.
Follow up on parts back orders and document actions in the management system.
Coordinate returns and credits of parts and ensure they are picked up daily.
Provide the A/P Dept. with the POP invoices for appropriate purchases.
Return and reorder damaged or defective parts.
Contact vendors for credits and process appropriately.
DISPATCH
Conduct calls to consumers between the hours of 7:00AM - 9:00AM (local time) to confirm times the technician should be at their location (3 hour window to allow for add-ons).
Reshuffle routes as necessary and provide feedback to dispatcher so technicians are notified as to routing changes.
Field ETA calls from the customers (directly) and advise as to status.
Inventory Management
Notify CSRs and team when parts are on back order status. Effectively notate work order.
OE Parts / Special Order
Order Parts as directed.
Confirm parts returns and credits from local distributors.
Confirm with technicians on a daily basis that there are no parts at their respective shops.
Confirm with local management on a daily basis that there are no unused parts at any location.
Work closely with the A/P Dept.
Scheduling
Review dispatches/communications from technicians (Mobile Solution)
Receive contact from technicians in the event a job needs to be rescheduled.
Contact consumers to reschedule uncompleted jobs.
ADDITIONAL
Take responsibility in your area of employment with Glass America for reporting, making recommendations and correcting adverse actions to the Company's best interest.
Comply with all Company policies and procedures as outlined in the employee handbook.
SKILLS AND EXPERIENCE
Time Management, Organizational Skills, Customer/Client Focus and Initiative.
Self starter, driven by incentives and a proven track record of success.
Excellent communication skills and a creative thinker.
High School Graduate.
At least 5 years of experience in the Auto Glass industry
Previous management and/or operations experience is strongly preferred but not required.
Glass America is an Equal Opportunity Employer.
What Glass America offers you:
Full Time (30 or more hours per week) employees enjoy
80 hours of paid time off annually.
80 hours paid parental leave.
6 paid holidays annually.
Medical, Prescription Drug, Dental & Vision Insurance.
401(k) Retirement Plan with Company Match.
Employer Paid Short-Term Disability & Life Insurance.
Additional Voluntary Life Insurance.
Free prescription or non prescription safety glasses each year.
AI Disclosure Statement
At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.
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