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Account manager/senior technician skills for your resume and career

Updated January 8, 2025

7 min read

Quoted experts

Jonathan Byers,

Kaustav Misra Ph.D.

Below we've compiled a list of the most critical account manager/senior technician skills. We ranked the top skills for account managers/senior technician based on the percentage of resumes they appeared on. For example, 11.8% of account manager/senior technician resumes contained database as a skill. Continue reading to find out what skills an account manager/senior technician needs to be successful in the workplace.

15 account manager/senior technician skills for your resume and career

1. Database

A database is a collection of data and information which makes it easy to view, access, and manage. Databases save a lot of time and can store huge amounts of data. Databases make sorting data easier and stores it in certain fields which narrows the searching criteria. A database usually contains tables, graphs, and columns to display data.

Here's how account managers/senior technician use database:

Utilized in-house database and online search engines to effectively find candidates for various positions.
Maintained database, entered requirements and processed contracts.

2. Cloud

Cloud is a server that is accessed over the internet. There are different programs and software that also run on these servers. These clouds can be accessed from anywhere in the world as they are not present in your computer storage, but have their online servers. Cloud consists of data centers all across the world.

Here's how account managers/senior technician use cloud:

Led Amazon's Print Replica college student e-book project that launched 10,000 brand new titles utilizing Amazon's Web Cloud Services.
Examine business processes that may be better suited for cloud or more efficient platforms.

3. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how account managers/senior technician use crm:

Utilized the CRM tool to track and manage current projects in addition to prospective client progress.
Managed project risks and scope for a CRM project and a data mart development project for government organization.

4. Project Management

Here's how account managers/senior technician use project management:

Managed client projects by supervising junior and mid-level analysts on steps and processes toward high quality project management and research operations.
Established and maintained successful account relationships with key accounts while establishing service delivery focused processes within the project management unit.

5. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how account managers/senior technician use technical support:

Manage customer/technical support issues, pricing, purchasing, training, hardware/software inventories network administration/supervisor and team leader.
Managed technical support relationship for global high-visibility and high-touch client financial institutions for Voyager online banking software.

6. TAM

Here's how account managers/senior technician use tam:

Assigned as a dedicated 'Diamond' TAM to several major strategic accounts providing 24/7 single point of contact support.
Achieved 100% customer satisfaction rating in random customer surveys during my time as a TAM.

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7. SQL Server

Here's how account managers/senior technician use sql server:

Acted as a technical resource, specializing in SQL Server.
Access, SQL Server and Web Based), Advanced Word Document and Excel Spreadsheet Skills.

8. Professional Services

Professional service is a type of service wherein they offer medium to high rates because of their work. It consists of lawyers, accountants, architects, engineers, consultants, and financial advisers. Usually, they offer knowledge base skills depending on the need of the client. Also, professional services give way to leverage their capabilities in the form of providing professional services.

Here's how account managers/senior technician use professional services:

Promoted to Professional Services Director North America.
Managed the information technology equipment sales and professional services for 5 large and 10 medium sized accounts.

9. Technical Account

Here's how account managers/senior technician use technical account:

Mentored Technical Account Managers in core product architecture, product implementation idiosyncrasies and customer relationship building.
Performed Technical Screenings/Job Interviews for Technical Account Manager Applicants for Enterprise level support.

10. Product Development

Product development is the complete procedure of creating a product from concept until release of the final product. Product development has many stages after which a product is released into the market. Identifying the need, creating the opportunity, conceptualizing a product, and providing a solution, all are different stages of product development.

Here's how account managers/senior technician use product development:

Manage full desk of business/account development and full life-cycle technical recruitment with a focus on product development and software engineering.
Participated in product development from requirements gathering to final product delivery to end customer.

11. Account Management

The process of strengthening the relationship between a company and client is called account management. Effective account management has two key objectives, one is to retain loyal customers and the second one is to help the company grow by creating connections with new customers.

Here's how account managers/senior technician use account management:

Created a team training program focused on post-sales account management, customer retention and customer satisfaction.
Earned Central Region Best Practice Award for authoring a paper on Account Management best practices that was adopted across the region.

12. Enterprise Support

Here's how account managers/senior technician use enterprise support:

Acted as the customer's single point of contact for all post-sales enterprise support delivery.
Manage Microsoft Premier Enterprise Support contracts for a prominent Fortune 500 entertainment company.

13. Escalation Management

Here's how account managers/senior technician use escalation management:

Monitored daily call flow and assisted in timely service order resolution and bug / escalation management.
Maintained effective customer interface through timely/accurate communications (escalation management).

14. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how account managers/senior technician use windows:

Project became company's showcase demonstrating Windows platform's ability to build critical system in banking industry.
Performed the testing of Backup Express with Windows XP, Spectra Logic tape libraries and others.

15. Client Facing

Here's how account managers/senior technician use client facing:

Created and maintained client facing and internal training tools to include video guides, how-to documents, and application checklists.
Contributed to the building of MarkitWire BRD and FRD as well as writing client facing documentation.

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What skills help Account Managers/Senior Technician find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on account manager/senior technician resumes?

Jonathan Byers

Assistant Director, Virginia Polytechnic Institute and State University

- Professional skills related to career development competencies such as strong oral & written communication, teamwork & collaboration, leadership, problem-solving ability & creativity, and professional integrity, but we recommend that applicants do not just list these skills. They should provide evidence of how they have used them in their work experience, volunteer experience, academic experience, etc.
-The ability to use technology effectively to solve problems or improve collaboration; this could relate to social media management, computer hardware or software skills, proficiency with general programs like Microsoft Office Suite (also being able to demonstrate the use of these skills in various experiences).
-With diversity, equity, and inclusion becoming more important in 2020, the ability to appreciate different points of view, accept and appreciate different cultural backgrounds & types of identities, and increased awareness of one's own cultural biases and assumptions can also be important to market on a resume.

What account manager/senior technician skills would you recommend for someone trying to advance their career?

Kaustav Misra Ph.D.

Associate Dean, Central Connecticut State University

This pandemic taught us many things and one important thing that we have an efficiency gap.

The way of doing business will be much more technology orientated. Hence graduates should be ready to unskill and upskill their credentials. This time it is necessary to forget the old way of doing business and learn new skills to get a job or stay in a current job. Soft skills have become much more important than before, but a different soft skill set would be essential to interact with future market participants. Thus, a gap year should be utilized to unskill-upskill and enhance relevant credentials by getting into short-long term programs, training, and workshops would be highly recommended.

What type of skills will young account manager/senior technicians need?

Dr. Vallari Chandna

Chair and Associate Professor, University of Wisconsin - Green Bay

Critically, for all graduates, expertise or interests, in sustainability will be important. The reason behind this is the shift in looking at sustainability holistically and not just as something one-person does. This would also give an edge to those with degrees, specifically in sustainability. Graduates with degrees related to sustainability will often be asked to oversee or manage these across-the-board sustainability endeavors. Also, soft skills are highly desired. The ability to be better at time management, work in teams, and have a strong work ethic, will be more desirable. These are all interconnected with remote work as well. Employees who "thrived" in the pandemic were those able to manage their work-life balance, work remotely in teams, all the while performing well. The skills are thus "transferable" to both modalities of work in this way.

Do you want to know more?

List of account manager/senior technician skills to add to your resume

The most important skills for an account manager/senior technician resume and required skills for an account manager/senior technician to have include:

Database
Cloud
CRM
Project Management
Technical Support
TAM
SQL Server
Professional Services
Technical Account
Product Development
Account Management
Enterprise Support
Escalation Management
Windows
Client Facing

Java
Product Management
Technical Knowledge
Troubleshoot
Post Sales
Azure
Customer Support
Customer Issues
Customer Relationships
Technical Issues
Saas
SME
QA
Technical Solutions
Pre Sales

Business Development
Salesforce
Customer Expectations
Software Development
ROI
Virtualization
Customer Satisfaction
Client Relationships
C-Level
Critical Issues
SLA
Debugging
Microsoft Exchange
Support Issues

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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Account Manager/Senior Technician Skills

Updated January 8, 2025

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