Account resolution specialist job description

$2k Retention Bonus during your 1st year of Employment!

Are you looking for a full time job? Do you want to expand on your customer service experience? Are you tired of working weekends? How would you like to have more control over your paycheck? Work with us!

We offer a set weekday schedule, great benefits, generous Paid Time Off (PTO), and uncapped monthly bonus potential on top of your hourly rate!

We are currently looking to add a Legal Account Resolution Specialist to join our team in Downtown Cincinnati.

Our Legal Account Resolution Specialists/Legal Collectors work in a call center environment within our professional law office setting. They are responsible for making outbound calls, and taking inbound calls. They notify and/or locate consumers with delinquent accounts and attempt to secure payments. All consumers of our clients are in the post-lawsuit, legal stage of collections; preparing files for additional legal action is an important responsibility in this role.

If you have a strong focus on customer service, and are detail oriented combined with excellent technical skills please read on and apply to be considered.

THE SCHEDULE: 8:00am - 4:45pm, Monday through Friday (No nights or weekends)

COMPENSATION AND BENEFITS:

* $16.75 hr. + Uncapped monthly bonus opportunities (average annual bonus is $13,500)
* Paid Time Off (PTO) - 16 days annually + 8 Company paid holidays
* Competitive benefits -- Medical, Rx, Dental, Vision, Life, and Disability Insurance after 30 days and 401(k)
* Promotional opportunities from within the firm
* Employee Perks Available from Verizon, Car Dealerships, Local Movie Theaters, Theme Parks, etc.
* Earn incentives through monthly contests in a fun team environment
* Flexible Spending Account for Parking or Public Transportation

QUALIFICATAIONS:

* High school diploma or general education degree (GED).
* 1-3 years relevant business experience or an equivalent combination of education, training, and experience.
* Type 30 wpm with accuracy.
* Consistently achieves 85%or better on monthly revenue goals.
* Knowledge of basic computer operation, including internet research.
* Maintains composure in difficult situations.
* Communicates effectively verbally and in writing.
* Work flexible hours - day, evening, and rotating Saturday mornings.
* Must pass background check and drug screen.
* Bilingual Spanish speaking preferred.

**Primary Purpose**

Provide customer service for the assigned portfolio of accounts. Responsible for the monitoring and maintaining of the assigned accounts while delivering excellent customer service to both the external and internal customer.

**Essential Functions**

Responsible for the collection and management of the assigned portfolio.
Provide reconciliation of customer accounts and resolve outstanding balance issues. Identify and submit credit memos.
Establish relationships with customers to encourage faster pay.
Ability to maintain a high volume of phone calls.
Communicate and follow up effectively with sales department regarding customer accounts on a timely basis.
Work with both Sales and the customer in the resolution of disputed balances.
Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
Work with the billing department to ensure POs are utilized and accurate.
Work as a liaison with Sub-Contracting to ensure proper billing to our customers.
Suggest account adjustments, small balance write offs and escalate uncollected balances for write offs.
Meet defined department goals and activity metrics.

**Qualifications**

Customer Service
Teamwork
Time Management
Organization
Communications
Decision Making and Problem Solving
Strong understanding of the Company's equipment, products and services
Strong oral and written communication skills
Excellent planning, organizational, analytical
Decision making skills
PC proficiency
Well-developed clerical and accounting skills

Physical Requirements

Sit while answering phones or reply to emails
Use hands and fingers to handle, control or feel objects tools or controls
Repeat the same movements when entering data
See details of objects that are less than a few feet away
Speak clearly so listeners can understand
Understand the speech of another person
Focus on one source of sound and ignore others
Hear sounds and recognize the difference between them
See differences between colors, shades and brightness

EEO Statement
United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity , age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.

Input 1 Account Resolution Specialist

• This job may operate remotely and/or in the office, based on the needs of the business.
• Hourly range $17 to $19 a hour

About the Job

The main purpose of the Account Resolution Specialist is primarily but not limited to handling timely, accurately and with care, all incoming inquiries from insured and brokers. In addition, this position may also perform various account adjustments. These adjustments include but are not limited to installment schedule changes, unearned premium/commission reconciliation on cancelled policies, adjusting refunds and disbursements and making corrective adjustments to accounts.

About Our Company, Culture, and Values

Input 1 has a unique growth story, with its early beginnings as a family-built general agency in the 1950s. With unquestionable dedication to providing necessary and progressive solutions to an ever-evolving industry, Input 1 has since then grown to be a leading provider of software, payment, billing, and business process outsourcing solutions to the property and casualty insurance industry.

Choosing to work for Input 1 as an employee or as a client means choosing to work with really good people. Integrity, compassion, and respect are vital to the character of the people that work at our company. Knowledge, flexibility, and constant self-evaluation are drivers of our success. Our work environment rewards excellence, not egos.

What You’ll Do

• Answers incoming calls, providing callers with requested information and documenting the call and its outcome on the accounts.
• Ensures all incoming calls in the queues assigned are handled from beginning to end so that the caller receives full attention and complete information in the shortest possible time.
• Responds to incoming emails, accurately performs adjustments to process service requests, researches and resolves requests relating to routine and non-routine issues.
• Appropriately escalates calls and emails as necessary.
• Handles other miscellaneous tasks that support the needs of Account Adjustments.

Competencies and Experience

• 4-year college degree.
• Prior call center experience preferred.
• Proficiency with Microsoft applications (Outlook, Word, Excel).
• Strong organizational and interpersonal skills.
• Strong analytical and problem-solving skills.
• Ability to apply sound judgment when dealing with account issues and requests.
• Ability to communicate in a clear and effective manner in written and verbal form.
• Excellent phone skills with the ability to listen to others.
• Ability to build and maintain business relationships.
• Ability to handle multiple tasks effectively.
• Self-starter and ability to work with minimal supervision.
• Flexibility and willingness to embrace change.
• Ability to meet goals and objectives.
• Ability to work in groups to achieve positive results.

Work Environment

• This job may operate remotely and/or in the office, based on the needs of the business.

Compensation

• Competitive, based on experience.
• Medical, dental, vision and life insurance.
• 401k.
• 12 paid holidays.
• Vacation/sick time.

Powered by JazzHR

Ww868XhzAk