Automatically apply for jobs with Zippi

Upload your resume to get started.

Account resolution specialist skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Francisco Depusoir,

Francisco Depusoir

Below we've compiled a list of the most critical account resolution specialist skills. We ranked the top skills for account resolution specialists based on the percentage of resumes they appeared on. For example, 16.6% of account resolution specialist resumes contained account resolution as a skill. Continue reading to find out what skills an account resolution specialist needs to be successful in the workplace.

15 account resolution specialist skills for your resume and career

1. Account Resolution

Here's how account resolution specialists use account resolution:

Team Leader for Account Resolutions Specialist responsible for escalated calls & situation diffusion in high-pressure situations
Account Resolution Specialists on collection accounts for retail banking institution.

2. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how account resolution specialists use outbound calls:

Negotiate payments arrangements from account through inbound/outbound calls.
Handle inbound and outbound calls, process payments, work with borrowers to find an appropriate workout solution to bring accounts current

3. Inbound Calls

Here's how account resolution specialists use inbound calls:

Assist clients with past due Home Depot accounts, receiving inbound calls regarding past due home depot acct.
Trained and completed all testing to answer inbound calls related to delinquent and charged off Verizon Wireless accounts.

4. Account Balances

When viewing one's bank account, the Account Balance is the information which represents how much money and of what kind is found on said account. It is often simply referred to as â€˜the balance'.

Here's how account resolution specialists use account balances:

Performed timely follow-up on outstanding account balances.
Worked correspondence from Insurance companies, negotiated with insurance carriers on patient claims, collections of account balances.

5. Patients

Here's how account resolution specialists use patients:

Resolved outstanding patient accounts by an integrated team dynamic with office administrators, insurance companies and patients.
Assisted hospitals and their patients to resolve unprocessed insurance accounts and prior authorizations.

6. Federal Regulations

Federal regulations refer to the set of rules, both general and permanent that are published in the Federal Register by the agencies of the federal government and the executive departments. Federal regulations are the large body of rules that govern federal practice. Examples of these laws include taxes and financial regulation, discrimination law, wages law, and so on.

Here's how account resolution specialists use federal regulations:

Adhere to all policies and procedures, as well as local, state and federal regulations.
Handled placing calls to student borrowers to meet due diligence requirements per Federal regulations.

Choose from 10+ customizable account resolution specialist resume templates

Build a professional account resolution specialist resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your account resolution specialist resume.

7. Computer System

Here's how account resolution specialists use computer system:

Document information into the computer system.
Documented consumer contacts on computer systems.

8. Patient Accounts

Patient accounts are a part of a hospital information system that is used for storing financial data, keeping a record of healthcare costs, and providing information regarding patient billing. It deals with the financial aspects of the healthcare setting.

Here's how account resolution specialists use patient accounts:

Follow up on patient accounts and appeal payment discrepancies or denials from the insurance company.
Lead and direct all operations pertaining to patient account processing.

9. Credit Card Accounts

Here's how account resolution specialists use credit card accounts:

Received and made calls on delinquent credit card accounts, responding to inquiries, resolving problems and correcting statement errors.
Worked with internal departments and outside vendors to resolve merchandise or payment disputes on Shell and Texaco credit card accounts.

10. Collection Efforts

In general, collection efforts referr to the process of collecting specific objects. The object can be tangible such as clothes, money, any physical product, or intangible such as data and information. However, the term is mostly used to indicate the collection of money or funds.

Here's how account resolution specialists use collection efforts:

Performed collection efforts on borrowers ranging from 30 - 60 days delinquent.
Reviewed open auto loan accounts for collection efforts.

11. Payment Arrangements

Here's how account resolution specialists use payment arrangements:

Negotiated payment arrangements and identified and suggested alternatives to borrowers who were unable to repay their mortgage loan.
Demonstrated excellent rapport building & influenced customers of varied backgrounds to follow through with mutually acceptable payment arrangements.

12. Delinquent Accounts

A delinquent account is an account wherein there are many past-due funds.

Here's how account resolution specialists use delinquent accounts:

Reduced delinquent accounts by actively following up with clients to determine a reasonable solution for repayment.
Mailed/faxed correspondence to customer to encourage payment of delinquent accounts.

13. Appeals

Here's how account resolution specialists use appeals:

Account troubleshooting: payment review, appeals, making sure claims are billed properly, adjustments.
Conduct a preliminary review, process and resolve all appeals on unpaid or denied claims.

14. Quality Customer Service

Here's how account resolution specialists use quality customer service:

Implemented collection strategies, identifying and resolving customer issues while ensuring quality customer service.
Provide quality customer service including bill maintenance and collection, payments, delivery information, and new product information.

15. FDCPA

Here's how account resolution specialists use fdcpa:

Provide assistance to card members while abiding by the Fair Debt Collection Practices Act (FDCPA), procedures and policies.
Collected in accordance with all state and federal laws inclusive of Fair Debt Collection Practices Act (FDCPA).

5 Account Resolution Specialist resume examples

Build a professional account resolution specialist resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 5+ resume templates to create your account resolution specialist resume.

Create my resume

Build a professional resume in minutes using this template.

What skills help Account Resolution Specialists find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on account resolution specialist resumes?

Francisco Depusoir

Associate Professor of Accounting, University of the Virgin Islands

The following skills could open the door to various opportunities for an accounting graduate on their resume.
-Excellent analytical skills
-Knowledge of Microsoft Excel
-Knowledge of Quickbooks

What hard/technical skills are most important for account resolution specialists?

Francisco Depusoir

Associate Professor of Accounting, University of the Virgin Islands

-Basic knowledge of Generally Accepted Accounting Principles (GAAP)
-Experience with business intelligence software.
-Independent research skills.
-Data management abilities.
-Preparation and understanding of financial statements.

What soft skills should all account resolution specialists possess?

Rachel Domnick

Instructor of Professional Practice, MS Program Coordinator, Oklahoma State University

At Oklahoma State University, we are looking to build the future of accounting. Soft skills—or power skills—are integral to a successful accounting professional's skill set. However, integration of those skills into accounting programs can prove challenging. To address this challenge in our master's program, we have developed a coordinated, largely co-curricular process that allows students to learn about crucial core competencies, receive feedback on their development, and receive guidance to further develop as professionals.

Do you want to know more?

List of account resolution specialist skills to add to your resume

The most important skills for an account resolution specialist resume and required skills for an account resolution specialist to have include:

Account Resolution
Outbound Calls
Inbound Calls
Account Balances
Patients
Federal Regulations
Computer System
Patient Accounts
Credit Card Accounts
Collection Efforts
Payment Arrangements
Delinquent Accounts
Appeals
Quality Customer Service
FDCPA
HIPAA

Medicaid
Customer Accounts
CPT
Insurance Carriers
Process Payments
Past Due Accounts
Customer Issues
Student Loans
Hippa
Negotiation
Strong Negotiation
Dialer System
Debt Repayment
ICD-9
Billing Issues
Problem Resolution

Customer Inquiries
EOB
Due Balances
Medical Insurance Claims
Billing Errors
Client Accounts
Payment Options
Account Holders
Overdue Accounts
Customer Complaints
Collection Calls
Account Issues
Customer Disputes
Customer Service
Credit Reports

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

Browse office and administrative jobs