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Advanced technical support skills for your resume and career
15 advanced technical support skills for your resume and career
1. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Developed customer service & communicating skills with our customer by visually and verbally engaging with numerous customers on a day-to-day basis.
- Sprint expects its customer service representatives to possess excellent communication skills, a positive, problem-solving attitude and a team-oriented mindset.
2. Technical Troubleshooting
- Handled technical troubleshooting including the ability to multitask throughout several computer programs.
- Performed technical troubleshooting and acted as advance support for satellite television.
3. Inbound Calls
- Handled inbound calls for sprint Technical support to help Customers telephone technique and knowledge of Sprint's services.
- Job Duties: Answer inbound calls from customers requiring technical assistance with any/all Sprint mobile devices.
4. Technical Issues
- Performed advanced troubleshooting on hardware/software remediation and other complex technical issues.
- Assist customers with resolving signal and equipment based technical issues
5. Technical Support
Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.
- Provide quality technical support service through one-call resolution to establish a long-term customer relation, accepting/ processing payments via credit card.
- Worked in call center environment answering calls from customers regarding advanced technical support for mobile devices.
6. Windows
Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.
- Navigate multiple software programs/Microsoft Windows applications and use web-based search engines.
- Worked using windows operation system, clerical work
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An android is an operating system designed for mobiles. It is a modified version of Linux Kernel and all other types of software that are designed for touchscreens. Like every other OS, android's job is to connect the device and the user. Android offers us numerous choices while buying a phone, it is Google and user-friendly as well.
- Provide technical assistance for AT&T Android OS as well as iPhone & tablets.
- Experienced with maintaining, repairing, and restoring pathways for the Android Server.
8. One-Call Resolution
- Provide effective and timely resolution of a range of customer inquiries Strive for one-call resolution of customer issues.
9. Remote Support
- Utilize software tools to provide remote support for Dell desktop and laptop assets of OPW & WAH associates.
- Fixed cell phones issues while on a call with each customer with different systems and remote support.
10. IOS
iOS stands for "iPhone operating system," which is the operating system used in Apple phones and other mobile devices. This system, along with the software development kit Apple released, allows app developers to design new applications specifically for Apple devices. Because of the specific operating system, many applications designed using iOS are not compatible with devices that use a different system.
- Answer user inquiries regarding Apple IOS software/hardware operation to resolve problems.
- Oversee the daily performance of Apple IOS systems.
11. Customer Support
- Secured sales, customer retention, coordinated trouble calls, bill explanations, and general customer support.
- Provided inbound customer support for Sprint Wireless.
12. Billing Issues
Billing issues are the mistakes made by the company resulting in a wrong bill for the customer. An example of a billing issue might be adding what is owed incorrectly or accidentally omitting a service the customer bought. The billing issues are the company's responsibility and are caused by the one who calculates the bill. The customer does not need to pay it, however, the dispute may take some time to resolve.
- Advised customers of call plans, billing issues, outages, and upcoming service for their surrounding area.
- Activate new devices over the air and help customers with billing issues up sell devices and services.
13. Cell Phones
It has many names like mobile phone, cell phone, handphone, cellular phone, or handphone, sometimes shortened to simply mobile, is a portable telephone that can receive and make calls over an (RF) radio frequency network even when the user is not stationary. To simplify, a cell phone is a device with access to a cellular radio system enabling it to be operated over a wide area, while the user remains within a telephone service area.
- Answer incoming customer calls and provide assistance for registration, activation, and software and hardware troubleshooting on cell phones.
- Provided network troubleshooting to end users operating any T-Mobile device including cell phones, data devices, and routers.
14. Network Issues
- Collaborated with corporate engineers to identify Network issues and to resolve ongoing customer issues.
- Handled Special Projects that included generating reports that required research and analysis for customer billing, services and network issues.
15. Device Issues
- Processed new customer orders, opened new customer accounts, maintained existing customer accounts and resolved billing and device issues.
- Diagnosed device issues and utilize Remote Access Support Tool to provide First Call resolution.
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List of advanced technical support skills to add to your resume
The most important skills for an advanced technical support resume and required skills for an advanced technical support to have include:
- Customer Service
- Technical Troubleshooting
- Inbound Calls
- Technical Issues
- Technical Support
- Windows
- Android
- One-Call Resolution
- Remote Support
- IOS
- Customer Support
- Billing Issues
- Cell Phones
- Network Issues
- Device Issues
- Customer Care
- VoIP
- Software Applications
- SME
- Trouble Tickets
- Computer System
- Technical Problems
- Customer Inquiries
- Connectivity Issues
- Smart Phones
- Customer Issues
- Software Issues
- Customer Accounts
- Outbound Calls
- Mac
- Smartphones
- OS
- Blackberry
- Billing Inquiries
- Account Changes
- Technical Assistance
- Customer Complaints
- Help-Desk Support
- Problem Resolution
- Floor Support
- Payment Arrangements
- Corrective Action
- Phone Support
- TCP/IP
- Customer Interaction
- Tier II
- Advanced Support
- Account Management
Updated January 8, 2025
