Airline station agent skills for your resume and career

Updated January 8, 2025

1 min read

Below we've compiled a list of the most critical airline station agent skills. We ranked the top skills for airline station agents based on the percentage of resumes they appeared on. For example, 41.0% of airline station agent resumes contained airline tickets as a skill. Continue reading to find out what skills an airline station agent needs to be successful in the workplace.

7 airline station agent skills for your resume and career

1. Airline Tickets

An airline ticket is an electronic record or a document, that is issued by an airline or a travel agency at the time of booking. It is a confirmation of entitlement of a seat to an individual on a flight/ aircraft.

Here's how airline station agents use airline tickets:

Issued airline tickets, processed reissues, exchanges, refunds, and issued airline tickets using mail received from passengers.
Compiled and recorded information to assemble airline tickets for transmittal to passengers.

2. TSA

Transportation Security Administration (TSA) is a division of the United States Department of Homeland Security, formed due to the 9/11 attacks in 2001. The main task of the agency is to monitor and provide security to the air traveling public. The department is responsible for securing the people's traveling experience by having Federal Air Marshals on planes, teams of explosive professionals on back up, and dog handlers' mobile units.

Here's how airline station agents use tsa:

Comply with all rules and regulations of the Disney, Bags Inc, Airlines and TSA.
Obtained TSA badge training as required by the Airport Company Security.

3. FAA

FAA (Federal Aviation Administration) is an aviation regulatory body in the USA.

Here's how airline station agents use faa:

Assist passengers with travel arrangements and documentation needed Process payment accordingly Comply with FAA regulations and airline protocol
Trained employees on FAA regulations, security and all polies and procedures of the airline.

4. Front Desk

Here's how airline station agents use front desk:

Assisted customers and passengers in all aspects of airline customer service from front desk, gate, and ramp functions.
Provided excellent customer service for front desk.

5. Airline Flights

Here's how airline station agents use airline flights:

Check guest into airline flight.

6. Customer Complaints

Here's how airline station agents use customer complaints:

Responded to customer complaints reguarding tickets and baggage.
Achieved superior customer satisfaction through customer correspondence to minimize customer complaints by constant communication and verifying service with the passenger.

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7. Ground Equipment

Here's how airline station agents use ground equipment:

Refuel & clean ground equipment, and remove (FOD) debris from tarmac.
Ensured necessary ground equipment is available in the ramp area and bag room for upcoming flights.

What skills help Airline Station Agents find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of airline station agent skills to add to your resume

The most important skills for an airline station agent resume and required skills for an airline station agent to have include:

Airline Tickets
TSA
FAA

Front Desk
Airline Flights
Customer Complaints

Ground Equipment

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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