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Airport service supervisor skills for your resume and career
15 airport service supervisor skills for your resume and career
1. DOT
- Worked on metrics for auditing and policy procedures under FAA and DOT guidelines.
- Maintain compliance with FAA, DOT regulations.
2. Performance Issues
The failure to meet the basic requirements of a job is called a performance issue. These issues are measured based on policies company culture and job objectives. Performance issues can broadly fall into either one or more categories quantity of work, quality of work, inappropriate behavior, and resistance to change.
- Confront and address inappropriate behavior and performance issues while providing specific feedback.
- Focus on performance issues with the goal of changing co-worker behavior toward continuous improvement.
3. TSA
Transportation Security Administration (TSA) is a division of the United States Department of Homeland Security, formed due to the 9/11 attacks in 2001. The main task of the agency is to monitor and provide security to the air traveling public. The department is responsible for securing the people's traveling experience by having Federal Air Marshals on planes, teams of explosive professionals on back up, and dog handlers' mobile units.
- Worked meticulously with TSA in order to ensure the safety and security of our aircrafts.
- Vetted and verified customer information against TSA s Security & No Fly List.
4. Dependability
- Develop actions plans to affect behavior change (dependability, overall job performance).
- Lead and organize the activities of agents to ensure a safe working environment and on-time dependability.
5. Check-In
Check-in is the hospital process of registering new patients to the hospital database. It also refers to where patients get their information registered or where patient's kin check for their patient's whereabouts.
- Managed and facilitated passenger check-in processes, luggage handling, and deplaning and boarding processes for timely departures.
- Construct domestic and international reservations, perform ticket transactions, facilitate passenger check-in and manage departure and arrival gates.
6. Develop Team
- Participate in briefings, and develop team communications to ensure the airline will maintain and profit.
7. Continuous Improvement
Continuous improvement is an ongoing process of improvement of products, services, and processes with the help of innovative ideas. It is an organized approach that helps an organization to find its weaknesses and improve them.
- Interact with customers to identify needs or issues; develop and support standard work and continuous improvement processes.
- Develop and support standard work and continuous improvement processes.
8. Performance Standards
A performance standard is an expected level of quality that must be met for a process, procedure, or goal to be considered successful or complete. They can be found across a variety of industries including everything from product testing to educational testing.
- Monitored eligibility and clinical workload to ensure that work was distributed properly and client and internal performance standards were met.
- Monitored quantity and quality of established productivity and performance standards to ensure the effectiveness and efficiency of health information services.
9. Trend Analyses
- Conduct trend analyses, review key metrics and take action to address items .not meeting expectations.
10. Performance Boards
- Lead performance dialogues with front-line co-workers to review metrics, performance boards and issue boards.
11. Technical Guidance
Technical guidance refers to the various guidelines or resources in the form of handbooks, checklists, tools/toolkits, or surveillance protocols, that reflects the generally accepted technical practices necessary to meet a requirement.
- Provide technical guidance, interpreting company policies/procedures to ensure safety and security compliance.
- Provide the technical guidance for employees by interpreting company policies and procedures.
12. Address Performance
- Take disciplinary action to address performance problems.
- Partner with vendor supervisory staff to define and address performance impacting shared goals and service delivery to United's customers.
13. Payroll
Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.
- Provided payroll, inventory, and scheduling support.
- Approved all vacation requests for operational staff members, processed payroll information, and ensured all operational/financial goals were consistently met
14. Federal Aviation Administration
- Coordinated snow removal operations with maintenance staff, contract haulers, Federal Aviation Administration, airline and non-airline tenants.
15. Government Agencies
- Ensured supplier service level agreements are met and developed appropriate relationships with government agencies and airport authorities.
- Served as primary liaison between facility management and government agencies on regulatory issues.
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List of airport service supervisor skills to add to your resume
The most important skills for an airport service supervisor resume and required skills for an airport service supervisor to have include:
- DOT
- Performance Issues
- TSA
- Dependability
- Check-In
- Develop Team
- Continuous Improvement
- Performance Standards
- Trend Analyses
- Performance Boards
- Technical Guidance
- Address Performance
- Payroll
- Federal Aviation Administration
- Government Agencies
- Ground Operations
Updated January 8, 2025
