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| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Cedar Rapids, IA | $52,157 | $25.08 |
| 2 | Madison, WI | $51,690 | $24.85 |
| Rank | Job title | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Customer Service Executive | $125,386 | $60 | - |
| 2 | Support Associate | $105,653 | $51 | - |
| 3 | Customer Support Executive | $97,545 | $47 | - |
| 4 | Customer Support Supervisor | $96,213 | $46 | - |
| 5 | Customer Service Consultant | $93,659 | $45 | - |
| 6 | Customer Liaison | $90,370 | $43 | - |
| 7 | Customer Experience Associate | $84,253 | $41 | - |
| 8 | Customer Specialist | $68,905 | $33 | - |
| 9 | Customer Support Professional | $57,921 | $28 | - |
| 10 | Customer Support Specialist | $53,119 | $26 | - |
| Rank | Company | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | OGE Energy | $64,989 | $31 | - |
| 2 | Arizona Public Service | $61,888 | $30 | - |
| 3 | Florida Power & Light | $60,108 | $29 | - |
| 4 | Progress Energy | $60,053 | $29 | - |
| 5 | Oncor Electric Delivery | $55,727 | $27 | - |
| 6 | Pepco Holdings | $53,445 | $26 | - |
| 7 | PECO Energy | $53,333 | $26 | - |
| 8 | Portland General Electric | $50,258 | $24 | 3 |
| 9 | NW Natural | $48,882 | $24 | 3 |
| 10 | National Grid plc | $46,848 | $23 | 1 |
| 11 | Southern Power | $46,249 | $22 | - |
| 12 | Salt River Project | $44,178 | $21 | - |
| 13 | San Diego Gas & Electric | $43,513 | $21 | - |
| 14 | Pittsburgh Water and Sewer Authority | $41,825 | $20 | - |
| 15 | CenterPoint Energy | $41,654 | $20 | - |
| 16 | Con Edison | $41,498 | $20 | 3 |
| 17 | Wisconsin Public Service | $39,837 | $19 | - |
| 18 | Duke Energy | $38,064 | $18 | - |
| 19 | Madison Gas and Electric | $37,106 | $18 | - |
| 20 | Westar Energy | $36,500 | $18 | - |