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| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Washington, DC | $43,857 | $21.09 |
| 2 | Saranac Lake, NY | $42,768 | $20.56 |
| 3 | Minneapolis, MN | $42,476 | $20.42 |
| 4 | Green Bay, WI | $42,176 | $20.28 |
| 5 | Hartford, CT | $40,682 | $19.56 |
| 6 | Boston, MA | $40,606 | $19.52 |
| 7 | Detroit, MI | $38,452 | $18.49 |
| 8 | Wilmington, DE | $37,460 | $18.01 |
| 9 | Providence, RI | $37,381 | $17.97 |
| 10 | Bismarck, ND | $37,302 | $17.93 |
| Rank | Job title | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Agent | $48,291 | $23 | - |
| 2 | Customer Representative | $41,614 | $20 | - |
| 3 | Call Center Specialist | $39,319 | $19 | - |
| 4 | Customer Service Technician | $38,389 | $18 | - |
| 5 | Customer Service Consultant | $37,214 | $18 | - |
| 6 | Customer Care Representative | $35,893 | $17 | - |
| 7 | Customer Engagement Specialist | $35,885 | $17 | - |
| 8 | Customer Service Specialist | $35,602 | $17 | - |
| 9 | Call Center Coordinator | $35,167 | $17 | - |
| 10 | Billing Agent | $35,061 | $17 | - |
| Rank | Company | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Amplify | $33,979 | $16 | - |
| 2 | Pearson | $33,336 | $16 | 92 |
| 3 | The College Board | $33,045 | $16 | - |
| 4 | College of American Pathologists | $32,491 | $16 | - |
| 5 | Adirondack Health | $32,230 | $16 | - |
| 6 | CSRA Economic Opportunity Authority, Inc. | $32,043 | $15 | - |
| 7 | Illinois State Board of Education | $31,494 | $15 | - |
| 8 | Academy of Management | $31,480 | $15 | - |
| 9 | Pride Technologies | $31,440 | $15 | - |
| 10 | California Teachers Association | $31,433 | $15 | - |
| 11 | Evidence In Motion | $31,304 | $15 | - |
| 12 | Strongbridge | $30,960 | $15 | 2 |
| 13 | HighRoads | $30,216 | $15 | - |
| 14 | Classworks | $29,937 | $14 | - |