Answering service telephone operator skills for your resume and career

Updated January 8, 2025

1 min read

Below we've compiled a list of the most critical answering service telephone operator skills. We ranked the top skills for answering service telephone operators based on the percentage of resumes they appeared on. For example, 38.1% of answering service telephone operator resumes contained customer service as a skill. Continue reading to find out what skills an answering service telephone operator needs to be successful in the workplace.

8 answering service telephone operator skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how answering service telephone operators use customer service:

Executed daily operations of answer calls and provided excellent customer service.
Provided a customer service link between callers and the customers we answered for by providing information and taking messages as necessary.

2. Appointment Scheduling

Here's how answering service telephone operators use appointment scheduling:

Maintained appointment scheduling, insurance verification, coordination of precertification (for referrals to specialists, etc.).

3. Transferring Calls

Here's how answering service telephone operators use transferring calls:

Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary.
Received and relayed incoming and outgoing calls and provided directory information for inquiries while transferring calls appropriately.

4. Two-Way Radio

Here's how answering service telephone operators use two-way radio:

Date stamp time of call and record in computer system File messages Operate intercom, two-way radio.
Operated communication systems using telephone, switchboard, intercom, two-way radio, paging and interoffice communication equipment.

5. Switchboards

Here's how answering service telephone operators use switchboards:

Answered over 100 accounts on switchboard, monitored burglar alarms and notified Central Dispatch, Dispersed Taxi Service.
Maintain documentation to facilitate operation of the Switchboard and support departmental objections in continuing performance improvement.

6. Computer System

Here's how answering service telephone operators use computer system:

Navigate through a multitasked computer system connected to both departmental and hospital wide Internet and Intranet systems.
Paged and texted individuals to inform them of telephone calls and emergency messages using computer system.

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7. Place Telephone Calls

Here's how answering service telephone operators use place telephone calls:

Place telephone calls or arrange conference calls as instructed.
Place telephone calls or arrange conference calls as instructed.

8. Funeral Homes

Here's how answering service telephone operators use funeral homes:

Answered two telephone lines for different offices after hours including Doctors' offices, Apartment Complexes, Funeral Homes, etc.
Take and dispatch calls from hospitals, hospice and residential homes when a loved one has passed away for funeral homes.

What skills help Answering Service Telephone Operators find jobs?

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List of answering service telephone operator skills to add to your resume

The most important skills for an answering service telephone operator resume and required skills for an answering service telephone operator to have include:

Customer Service
Appointment Scheduling
Transferring Calls

Two-Way Radio
Switchboards
Computer System

Place Telephone Calls
Funeral Homes

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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Answering Service Telephone Operator Skills

Updated January 8, 2025

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