Application services manager job description
Updated March 14, 2024
13 min read
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Example application services manager requirements on a job description
Application services manager requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in application services manager job postings.
Sample application services manager requirements
- Bachelor's degree in Computer Science, Information Systems, or related field
- 5+ years of related experience
- Knowledge of web application technologies (e.g. HTML, CSS, JavaScript, etc.)
- Familiarity with software design and development life cycles
- Proficient in managing databases, applications, and servers
Sample required application services manager soft skills
- Excellent problem-solving skills
- Strong interpersonal and communication skills
- Detail-oriented with the ability to multitask
- Ability to work in a team environment
Application services manager job description example 1
CRST International application services manager job description
Division/Department CRST The Transportation Solution, Inc.-Information Technology
# of openings 1
CRST The Transportation Solution, Inc. is Delivering Promises and Driving Success to Ensure Everyone Has What's Needed to Live and Thrive. Today, more than ever, we are looking for talented individuals who will help us bring this vision to life.
Manager - Applications Administration and Support Services
Job Summary:
The Manager of Applications Administration and Support Services (MAASS) will manage, direct, and support deployment, maintenance, and other IT Services relating to the custom & COTS applications used by the CRST Enterprise.
Supervisory Responsibilities:
+ Partners with project managers on the delivery of projects by ensuring they have the necessary resources and information to successfully plan and execute
+ Oversees the milestones and deliverables for the projects assigned to the team members , working to resolve technical issues and provides guidance and coaching to ensure successful delivery
+ Hires and trains members of the Applications Administration and Support Services (MAASS) team .
+ Conducts performance evaluations that are timely and constructive.
+ Directs, oversees, and assists with the selection, implementation, and installation of software applications used by the enterprise as needed.
+ Provides guidance and consultation on application support, development, and related services to the team and other departments, which may include reviewing system documentation, feasibility, design, testing, implementation, and incident resolution.
+ Coordinates the resources needed to meet customer and/or business objectives related to software applications through non-project activities.
+ Assesses hardware/software systems, applications, and processes to influence a larger information systems (IS) strategy.
+ Analyzes cost, provides inputs, and adheres to departmental budget.
+ Ensures technical support to end users through communication, training, and troubleshooting
+ Coordinates with other departments to ensure that IT Services are meeting or exceeding the User / Business expectations.
+ Plans and enables the deployment of newenterprise software applicationsreleases with stakeholders
+ Creates reports/metrics on performance metrics in order to identify opportunities for improvement
MAASS Job Requirements:
The following are some of the requirements for obtaining a position as an application support manager:
Education: MAASS will have at least 8 years of experience of which 2 or more years in a similar leadership role with a bachelor's degree in computer science or information technology or computer engineering or another closely related field or have a two-year associate degree or four-year bachelor's degree with a concentration in information technology.
MAASS Skills:
MAASS needs the following skills in order to be successful:
Technical skills: This can include knowledge of software applications used in the transportation industry, databases & development environments such as SQL, operating systems, and other software. It can also include the ability to troubleshoot and repair technology.
Communication Skills: Excellent verbal and written communication skills are required to be successful in this role. As a support manager, MAASS will be required to communicate with internal customers, colleagues, senior leadership, and other support staff in a highly matrixed organization.
Planning Skills: The ability to effectively plan and support project activities for the team, manage capacity, resolve issues, and ensure deadlines are met in support of our business priorities is critical.
Leadership Skills: Strong leadership skills, both internally in support of the team as well as externally to the rest of the organization are required to be successful. MAASS will be required to provide a clear direction for the team, effectively sets priorities, and provides support in the resolution of issues to ensure delivery against objectives.
The CRST core values:Safety at the Core of All We Do - Integrity in Every Decision and Action - Commitment to the Success of Employees, Customers, Agents, Contractors and Communities.
EEO Statement:All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
# of openings 1
CRST The Transportation Solution, Inc. is Delivering Promises and Driving Success to Ensure Everyone Has What's Needed to Live and Thrive. Today, more than ever, we are looking for talented individuals who will help us bring this vision to life.
Manager - Applications Administration and Support Services
Job Summary:
The Manager of Applications Administration and Support Services (MAASS) will manage, direct, and support deployment, maintenance, and other IT Services relating to the custom & COTS applications used by the CRST Enterprise.
Supervisory Responsibilities:
+ Partners with project managers on the delivery of projects by ensuring they have the necessary resources and information to successfully plan and execute
+ Oversees the milestones and deliverables for the projects assigned to the team members , working to resolve technical issues and provides guidance and coaching to ensure successful delivery
+ Hires and trains members of the Applications Administration and Support Services (MAASS) team .
+ Conducts performance evaluations that are timely and constructive.
+ Directs, oversees, and assists with the selection, implementation, and installation of software applications used by the enterprise as needed.
+ Provides guidance and consultation on application support, development, and related services to the team and other departments, which may include reviewing system documentation, feasibility, design, testing, implementation, and incident resolution.
+ Coordinates the resources needed to meet customer and/or business objectives related to software applications through non-project activities.
+ Assesses hardware/software systems, applications, and processes to influence a larger information systems (IS) strategy.
+ Analyzes cost, provides inputs, and adheres to departmental budget.
+ Ensures technical support to end users through communication, training, and troubleshooting
+ Coordinates with other departments to ensure that IT Services are meeting or exceeding the User / Business expectations.
+ Plans and enables the deployment of newenterprise software applicationsreleases with stakeholders
+ Creates reports/metrics on performance metrics in order to identify opportunities for improvement
MAASS Job Requirements:
The following are some of the requirements for obtaining a position as an application support manager:
Education: MAASS will have at least 8 years of experience of which 2 or more years in a similar leadership role with a bachelor's degree in computer science or information technology or computer engineering or another closely related field or have a two-year associate degree or four-year bachelor's degree with a concentration in information technology.
MAASS Skills:
MAASS needs the following skills in order to be successful:
Technical skills: This can include knowledge of software applications used in the transportation industry, databases & development environments such as SQL, operating systems, and other software. It can also include the ability to troubleshoot and repair technology.
Communication Skills: Excellent verbal and written communication skills are required to be successful in this role. As a support manager, MAASS will be required to communicate with internal customers, colleagues, senior leadership, and other support staff in a highly matrixed organization.
Planning Skills: The ability to effectively plan and support project activities for the team, manage capacity, resolve issues, and ensure deadlines are met in support of our business priorities is critical.
Leadership Skills: Strong leadership skills, both internally in support of the team as well as externally to the rest of the organization are required to be successful. MAASS will be required to provide a clear direction for the team, effectively sets priorities, and provides support in the resolution of issues to ensure delivery against objectives.
The CRST core values:Safety at the Core of All We Do - Integrity in Every Decision and Action - Commitment to the Success of Employees, Customers, Agents, Contractors and Communities.
EEO Statement:All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Application services manager job description example 2
Deloitte application services manager job description
UKG Workforce Management (WFM) Cloud Functional Application Maintenance Service Manager (Operate) - HCaaS
"We recruit nationally!"
Are you passionate about helping clients realize their ROI related to technology transformations? Do you love finding the right support and solution to ensure success post go-live?
Deloitte has served over 250 clients world-wide in various industries and has successfully delivered over 350 projects, a number that continues to grow! We utilize our skills diagnosing and solving problems to help our clients.
Work You'll Do
Application Management Services (AMS) used to be synonymous with support but today it is much more than that. Our Human Capital as a Service (HCaaS) AMS team focuses on helping our clients realize the true value of their UKG WFM Cloud transformations by creating the right solutions to maintain and support their investment. This team brings together our products and capabilities into one integrated offering to create sustained relationships with our clients. As we grow, this team will continue to evaluate and incorporate new products and services in our portfolio.
Key Responsibilities:
+ Collaborate with clients to understand their capacity and needs to ensure continued success and effective usage of UKG applications.
+ Engage in proactive suggestions for optimization and apply creative thinking to solving problems.
+ Engage with Deloitte's Human Capital as a Service offerings and understand our key messages to bring additional value to clients.
+ Lead teams to design and define the scope resulting in efficient and effective pricing and resource planning.
+ Share your knowledge of UKG Workforce Central and Workforce Dimensions as you lead your teams through the sales and solutioning process to formulate the best plan to drive client goals forward post implementation.
Qualifications:
Required:
+ Bachelor's Degree, preferably in Human Resources, Computer Science, Information Technology, Computer Engineering, or related IT discipline
+ 6+ years hands on experience in several Full Life Cycle implementation of the UKG Workforce Central or Workforce Dimensions, from planning to configuration through go-live
+ 6+ years Human Capital AMS WFM experience
+ 6+ years of experience leading a project team, including managing workstream leads to drive their work towards project deadlines and deliverables that are on target and beyond client expectations
+ 6+ years of experience managing project financials, including monitoring for project issues and taking appropriate action to ensure an exceptional project completion for the client
+ Ability to travel 10 - 50%, on average, based on the work you do and the clients and industries/sectors you support (post-Covid)
+ Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
Preferred:
+ UKG Workforce Central or Workforce Dimensions Certification
+ Experience in all phases of technology implementation lifecycle (requirements gathering, design, build, testing, go-live)
+ Flexible, positive, and results-oriented attitude works well with changing timelines and priorities and can proactively manage up. Motivates other toward common goals.
+ Demonstrated ability to gather and synthesize complex information, make sound tactical decisions and communicate such information in a clear, simple way to a variety of audiences, ranging from senior executives to working-level technical specialists.
+ Experience mentoring and sharing knowledge with colleagues, to continue to grow and develop your colleagues within the practice
+ Superior communications skills, both verbal and written
+ Experience with Microsoft Office Products such as PowerPoint, Visio, and Excel
About Deloitte Consulting's Human Capital as a Service
Human Capital as a Service (HCaaS) is focused on developing and delivering a Human Capital Platform of products and research, enabling digital organization, and helping clients improve their performance and better adapt to disruption in their business. HCAS delivers insights to clients through a modern, digital destination for employees, managers, and HR Professionals. This offering helps organizations to move faster, adapt quickly, learn rapidly, and embrace a dynamic workforce.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
"We recruit nationally!"
Are you passionate about helping clients realize their ROI related to technology transformations? Do you love finding the right support and solution to ensure success post go-live?
Deloitte has served over 250 clients world-wide in various industries and has successfully delivered over 350 projects, a number that continues to grow! We utilize our skills diagnosing and solving problems to help our clients.
Work You'll Do
Application Management Services (AMS) used to be synonymous with support but today it is much more than that. Our Human Capital as a Service (HCaaS) AMS team focuses on helping our clients realize the true value of their UKG WFM Cloud transformations by creating the right solutions to maintain and support their investment. This team brings together our products and capabilities into one integrated offering to create sustained relationships with our clients. As we grow, this team will continue to evaluate and incorporate new products and services in our portfolio.
Key Responsibilities:
+ Collaborate with clients to understand their capacity and needs to ensure continued success and effective usage of UKG applications.
+ Engage in proactive suggestions for optimization and apply creative thinking to solving problems.
+ Engage with Deloitte's Human Capital as a Service offerings and understand our key messages to bring additional value to clients.
+ Lead teams to design and define the scope resulting in efficient and effective pricing and resource planning.
+ Share your knowledge of UKG Workforce Central and Workforce Dimensions as you lead your teams through the sales and solutioning process to formulate the best plan to drive client goals forward post implementation.
Qualifications:
Required:
+ Bachelor's Degree, preferably in Human Resources, Computer Science, Information Technology, Computer Engineering, or related IT discipline
+ 6+ years hands on experience in several Full Life Cycle implementation of the UKG Workforce Central or Workforce Dimensions, from planning to configuration through go-live
+ 6+ years Human Capital AMS WFM experience
+ 6+ years of experience leading a project team, including managing workstream leads to drive their work towards project deadlines and deliverables that are on target and beyond client expectations
+ 6+ years of experience managing project financials, including monitoring for project issues and taking appropriate action to ensure an exceptional project completion for the client
+ Ability to travel 10 - 50%, on average, based on the work you do and the clients and industries/sectors you support (post-Covid)
+ Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
Preferred:
+ UKG Workforce Central or Workforce Dimensions Certification
+ Experience in all phases of technology implementation lifecycle (requirements gathering, design, build, testing, go-live)
+ Flexible, positive, and results-oriented attitude works well with changing timelines and priorities and can proactively manage up. Motivates other toward common goals.
+ Demonstrated ability to gather and synthesize complex information, make sound tactical decisions and communicate such information in a clear, simple way to a variety of audiences, ranging from senior executives to working-level technical specialists.
+ Experience mentoring and sharing knowledge with colleagues, to continue to grow and develop your colleagues within the practice
+ Superior communications skills, both verbal and written
+ Experience with Microsoft Office Products such as PowerPoint, Visio, and Excel
About Deloitte Consulting's Human Capital as a Service
Human Capital as a Service (HCaaS) is focused on developing and delivering a Human Capital Platform of products and research, enabling digital organization, and helping clients improve their performance and better adapt to disruption in their business. HCAS delivers insights to clients through a modern, digital destination for employees, managers, and HR Professionals. This offering helps organizations to move faster, adapt quickly, learn rapidly, and embrace a dynamic workforce.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
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Application services manager job description example 3
Fairview Health Services application services manager job description
**Overview**
The Manager Application Services is responsible for delivery, maintenance and support of technology solutions that enable Fairview Health Service's ability to deliver outstanding patient care, great patient experiences and efficient business processes. This role is responsible for providing input into and delivering on solutions to business problems in partnership with their leaders, business relationship managers and architecture. This role will oversee the IT team responsible for partnering and delivering technology solutions for Human Resources. Examples - Payroll, Benefits, Talent Aquisition, Strategy, etc.
**Responsibilities**
+ Collaborate with the business to understand business needs and market trends. Partner with architecture and leadership on design of a supporting technology strategy (including a multi-year road map) that aligns with architectural design, plan and standards. Provide cost and feasibility analysis to support and gain strategy approval. Implement and drive strategy. Oversee application health and create an application roadmap.
+ Develop excellent understanding of the technology solutions and how they span and interact with the specific viewpoints of the individual areas of the business. Solutions should be developed to maximize the whole while allowing for necessary variation.
+ Maintain up-to-date application knowledge and understanding of how the business uses the applications in their workflows. Partner with the business to understand existing workflows and opportunities for improvements. Understand how applications/assets drive and support the business. Establish and maintain productive working relationships with business partners and project teams.
+ Oversees and manages all systems ensuring design, content and definitions integrate to support organizational expectations and objectives. Ensure the team partners with the business to gather requirements and goals to drive optimal solutions.
+ Complete application health assessments. Improve the health of system assets by planning enhancements/upgrades to improve performance and reliability. Track standards exceptions to ensure they are addressed in a planful and timely manner.
+ Provide direction and day-to-day leadership to a team of employees. Develop and maintain an organization of high performing people through effective hiring, coaching and performance/talent management processes. Influence and implement a resource strategy based on business need, scope of work, cost, and skill requirements. Foster a collaborative, success-oriented team environment where resources are empowered and accountable.
+ Ensure compliance with organizational standards, practices and methodologies. Participate in the continuous improvement of methodologies, practices and standards. Hold teams accountable for following and implementing Software Development Life Cycle (SDLC) methodology, ITIL and quality management framework for projects. Write and/or revise system design documentation and operations documentation to include providing required input into operation support manuals and user guides.
+ Ensure work adheres to standards and specifications (including peer reviews). Write and/or revise system design documentation and operations documentation to include providing required input into operation support manuals and user guides. Create and properly archive all project related documentation.
+ Ensure all changes are effectively unit tested prior to being released to the quality assurance team. Resolve all unit test issues in a timely manner. Assist the quality assurance team in identifying test cases and in creating/mining test data to enable a thorough test of all deliverables.
+ Evaluate, troubleshoot and lead root-cause analysis for production issues and system failures; determine corrective action and improvements to prevent recurrence. Provide implementation/production support as required.
+ Define, track and measure overall department performance and metrics. Complete and distribute reports, models, status updates, statistics, etc., to technology leadership as required. Provide proper escalation to leadership for issues/problems as necessary.
+ Effectively lead team that ensures timely execution of project deliverables. Provide oversight to ensure program/project adherence to analysis strategy, standards, policies, tools and procedures. Apply appropriate analysis principles and standards during project analysis, design and implementation phases.
+ Apply demand management planning methodology to forecast, plan and manage the demand for resources, products and services. Prioritize the work to ensure the highest priory work is delivered first.
+ Proactively lead through organizational change to help employees transition from current state to future state and to achieve the required business results. Lead by example and model positive behaviors.
+ Participate in the annual budget and planning process for assigned organization, technical assets and related projects. Participate in the prioritization and planning of technology solutions to meet and maximize the annual investment budget. Collaborate with teams across the business and with vendor partners to effectively and accurately estimate work effort and associated costs for deliverables. Manage to the yearly department budget.
+ Responsible for managing the interactions with suppliers of hardware, software, and service including identifying potential solutions, problem management, as well as helping with negotiations and contracts.
+ Plan and prioritize software/solution releases within planned release schedules based on enterprise business strategy, business and technology need, and impact while assuring appropriate scope, size and impact of releases to end users. Effectively plan all design, development and testing work to ensure the pre-determined release schedule is met.
**Qualifications**
**Required**
**Education**
+ Bachelor's degree in technology or an equivalent combination of experience, education and training
**Experience**
+ 5-7 years of IT application experience
+ Leadership experience with increasing levels of accountability
+ Strong leadership, coaching and mentoring skills
+ Excellent oral, written, and interpersonal communication and presentation skills
+ Ability to work with a range of technical staff, operational partners and architects to develop joint solutions
+ Ability to facilitate problem solving among groups with varying needs and priorities
+ Excellent analytical skills
+ Ability to multi-task and prioritize work
+ Understanding of software development life cycle
+ 1 year experience with HR technologies such as Lawson, iCIMS, benefits, etc.
+ 1 year experience working across HR project life cycle from analysis, design, testing and implementation.
+ Ability to articulate technical concepts to non-technical levels of the organization
+ Agile delivery experience, strong project management and excellent communication skills
**Preferred**
**Education**
+ Advanced Degree preferred
**Experience**
+ 3 years' experience working with the full HR project lifecycle from analysis, design, testing and implementation
+ 3 years' experience working in a human resources functions such as talent acquisition, workforce management, HR Strategy, employee relations, benefits, or organizational development and learning.
+ 3 years' experience working with HR technologies such as iCIMS, SAP, Lawson/Infor, Peoplesoft, UKG Workforce Dimensions/Kronos, etc.
+ 1 year experience using Service Now
+ Experience managing strategic sourcing teams and remote teams.
**Need help finding the right job?**
We can recommend jobs specifically for you!
_Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Fairview is one of the most comprehensive and geographically accessible systems in the state, with 12 hospitals-including an academic medical center and long-term care hospital-serving the greater Twin Cities metro area and north-central Minnesota._
_Its broad continuum also includes 56 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership with the University of Minnesota, Fairview's 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education._
**_Vaccination Update_**
_As part of our ongoing efforts to protect the wellbeing of our teams and to provide a safe and healthy environment for the patients and communities we serve, all Fairview employees will be required to receive both an annual flu vaccination and the COVID-19 vaccination series. Current employees must have completed both vaccination schedules on or before October 31, 2021.Beginning August 9, 2021, any new hires who are not fully vaccinated against COVID-19 are required to receive their first dose prior to their start date and their second dose (if receiving Moderna or Pfizer vaccines) within 4 weeks of their start date. Annual flu vaccinations are also required before the employment start date for employees who begin employment during the flu season.Accommodations requests will be reviewed on an individual basis._
_EEO/AA Employer/Vet/Disabled All qualified applicants will receive consideration without regard to any lawfully protected status._
**Job Locations** _US-MN-Minneapolis_
**Posted Date** _2 days ago_ _(10/13/2022 4:19 PM)_
**_Profession_** _Business Operations_
**_Speciality_** _Information Technology_
**_Department_** _Enterprise Shared Services_
**_Shift_** _day_
**_Hours per 2 weeks_** _80_
**_Location_** _Fairview offices at 2101 Kennedy_
The Manager Application Services is responsible for delivery, maintenance and support of technology solutions that enable Fairview Health Service's ability to deliver outstanding patient care, great patient experiences and efficient business processes. This role is responsible for providing input into and delivering on solutions to business problems in partnership with their leaders, business relationship managers and architecture. This role will oversee the IT team responsible for partnering and delivering technology solutions for Human Resources. Examples - Payroll, Benefits, Talent Aquisition, Strategy, etc.
**Responsibilities**
+ Collaborate with the business to understand business needs and market trends. Partner with architecture and leadership on design of a supporting technology strategy (including a multi-year road map) that aligns with architectural design, plan and standards. Provide cost and feasibility analysis to support and gain strategy approval. Implement and drive strategy. Oversee application health and create an application roadmap.
+ Develop excellent understanding of the technology solutions and how they span and interact with the specific viewpoints of the individual areas of the business. Solutions should be developed to maximize the whole while allowing for necessary variation.
+ Maintain up-to-date application knowledge and understanding of how the business uses the applications in their workflows. Partner with the business to understand existing workflows and opportunities for improvements. Understand how applications/assets drive and support the business. Establish and maintain productive working relationships with business partners and project teams.
+ Oversees and manages all systems ensuring design, content and definitions integrate to support organizational expectations and objectives. Ensure the team partners with the business to gather requirements and goals to drive optimal solutions.
+ Complete application health assessments. Improve the health of system assets by planning enhancements/upgrades to improve performance and reliability. Track standards exceptions to ensure they are addressed in a planful and timely manner.
+ Provide direction and day-to-day leadership to a team of employees. Develop and maintain an organization of high performing people through effective hiring, coaching and performance/talent management processes. Influence and implement a resource strategy based on business need, scope of work, cost, and skill requirements. Foster a collaborative, success-oriented team environment where resources are empowered and accountable.
+ Ensure compliance with organizational standards, practices and methodologies. Participate in the continuous improvement of methodologies, practices and standards. Hold teams accountable for following and implementing Software Development Life Cycle (SDLC) methodology, ITIL and quality management framework for projects. Write and/or revise system design documentation and operations documentation to include providing required input into operation support manuals and user guides.
+ Ensure work adheres to standards and specifications (including peer reviews). Write and/or revise system design documentation and operations documentation to include providing required input into operation support manuals and user guides. Create and properly archive all project related documentation.
+ Ensure all changes are effectively unit tested prior to being released to the quality assurance team. Resolve all unit test issues in a timely manner. Assist the quality assurance team in identifying test cases and in creating/mining test data to enable a thorough test of all deliverables.
+ Evaluate, troubleshoot and lead root-cause analysis for production issues and system failures; determine corrective action and improvements to prevent recurrence. Provide implementation/production support as required.
+ Define, track and measure overall department performance and metrics. Complete and distribute reports, models, status updates, statistics, etc., to technology leadership as required. Provide proper escalation to leadership for issues/problems as necessary.
+ Effectively lead team that ensures timely execution of project deliverables. Provide oversight to ensure program/project adherence to analysis strategy, standards, policies, tools and procedures. Apply appropriate analysis principles and standards during project analysis, design and implementation phases.
+ Apply demand management planning methodology to forecast, plan and manage the demand for resources, products and services. Prioritize the work to ensure the highest priory work is delivered first.
+ Proactively lead through organizational change to help employees transition from current state to future state and to achieve the required business results. Lead by example and model positive behaviors.
+ Participate in the annual budget and planning process for assigned organization, technical assets and related projects. Participate in the prioritization and planning of technology solutions to meet and maximize the annual investment budget. Collaborate with teams across the business and with vendor partners to effectively and accurately estimate work effort and associated costs for deliverables. Manage to the yearly department budget.
+ Responsible for managing the interactions with suppliers of hardware, software, and service including identifying potential solutions, problem management, as well as helping with negotiations and contracts.
+ Plan and prioritize software/solution releases within planned release schedules based on enterprise business strategy, business and technology need, and impact while assuring appropriate scope, size and impact of releases to end users. Effectively plan all design, development and testing work to ensure the pre-determined release schedule is met.
**Qualifications**
**Required**
**Education**
+ Bachelor's degree in technology or an equivalent combination of experience, education and training
**Experience**
+ 5-7 years of IT application experience
+ Leadership experience with increasing levels of accountability
+ Strong leadership, coaching and mentoring skills
+ Excellent oral, written, and interpersonal communication and presentation skills
+ Ability to work with a range of technical staff, operational partners and architects to develop joint solutions
+ Ability to facilitate problem solving among groups with varying needs and priorities
+ Excellent analytical skills
+ Ability to multi-task and prioritize work
+ Understanding of software development life cycle
+ 1 year experience with HR technologies such as Lawson, iCIMS, benefits, etc.
+ 1 year experience working across HR project life cycle from analysis, design, testing and implementation.
+ Ability to articulate technical concepts to non-technical levels of the organization
+ Agile delivery experience, strong project management and excellent communication skills
**Preferred**
**Education**
+ Advanced Degree preferred
**Experience**
+ 3 years' experience working with the full HR project lifecycle from analysis, design, testing and implementation
+ 3 years' experience working in a human resources functions such as talent acquisition, workforce management, HR Strategy, employee relations, benefits, or organizational development and learning.
+ 3 years' experience working with HR technologies such as iCIMS, SAP, Lawson/Infor, Peoplesoft, UKG Workforce Dimensions/Kronos, etc.
+ 1 year experience using Service Now
+ Experience managing strategic sourcing teams and remote teams.
**Need help finding the right job?**
We can recommend jobs specifically for you!
_Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Fairview is one of the most comprehensive and geographically accessible systems in the state, with 12 hospitals-including an academic medical center and long-term care hospital-serving the greater Twin Cities metro area and north-central Minnesota._
_Its broad continuum also includes 56 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership with the University of Minnesota, Fairview's 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education._
**_Vaccination Update_**
_As part of our ongoing efforts to protect the wellbeing of our teams and to provide a safe and healthy environment for the patients and communities we serve, all Fairview employees will be required to receive both an annual flu vaccination and the COVID-19 vaccination series. Current employees must have completed both vaccination schedules on or before October 31, 2021.Beginning August 9, 2021, any new hires who are not fully vaccinated against COVID-19 are required to receive their first dose prior to their start date and their second dose (if receiving Moderna or Pfizer vaccines) within 4 weeks of their start date. Annual flu vaccinations are also required before the employment start date for employees who begin employment during the flu season.Accommodations requests will be reviewed on an individual basis._
_EEO/AA Employer/Vet/Disabled All qualified applicants will receive consideration without regard to any lawfully protected status._
**Job Locations** _US-MN-Minneapolis_
**Posted Date** _2 days ago_ _(10/13/2022 4:19 PM)_
**_Profession_** _Business Operations_
**_Speciality_** _Information Technology_
**_Department_** _Enterprise Shared Services_
**_Shift_** _day_
**_Hours per 2 weeks_** _80_
**_Location_** _Fairview offices at 2101 Kennedy_
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Updated March 14, 2024
Updated March 14, 2024