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Application technical support skills for your resume and career
15 application technical support skills for your resume and career
1. Java
Java is a widely-known programming language that was invented in 1995 and is owned by Oracle. It is a server-side language that was created to let app developers "write once, run anywhere". It is easy and simple to learn and use and is powerful, fast, and secure. This object-oriented programming language lets the code be reused that automatically lowers the development cost. Java is specially used for android apps, web and application servers, games, database connections, etc. This programming language is closely related to C++ making it easier for the users to switch between the two.
- Provided expertise and guidance in developing automated solutions like Payload extract tool, communication channel control through Eclipse Java.
- Provided technical-based project delivery for support of in-house java based production applications.
2. Technical Support
Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.
- Provide specialized technical support, advanced data analysis, and scientific expertise for an extensive portfolio of cutting-edge biotechnology products.
- Provided customers with technical support in resolving production data issues.
3. Linux
Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.
- Install and configure all Unix/Red Hat Enterprise Linux OS related patches and system upgrades as prescribed standards.
- Act as the Infrastructure Services technical adviser on any projects that will involve the Unix and/ Red Hat Enterprise Linux environments.
4. Application Support
The efficient operation of an application needs day to day maintenance that is done through application support. It assists users to manage any queries or errors they may face in the daily use of the application as well as provide a contact that users can reach for assistance. It may include a service desk and backups.
- Provided network and application support to users of Amtrak's Asset and Travel Management applications.
- Provide Application support for an interior Design software.
5. Oracle Sql
- Assessed and analyzed client business impacts using Oracle SQL queries.
- Worked with Oracle SQL to create testing environments to test reported application defects from and external clients.
6. Data Entry
Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.
- Developed in-house tools to assist in troubleshooting of the application, and automate data entry beyond the limitations of the application.
- Performed various administrative functions to include but not limited to scheduling, typing, and data entry.
7. Unix
UNIX is a computer operating system that was first created in the 1960s and has been constantly updated since then. The operating system refers to the set of programs that enable a machine to function. It is a multi-user, multi-tasking device that works on computers, laptops, and servers. UNIX systems also have a graphical user interface (GUI), similar to Microsoft Windows, that makes it simple to use.
- Managed and resolved technical issues pertaining to UNIX operating system and applications.
- Helped programming students with problems, assisted with the use of Unix tools and utilities.
8. EDI
- Sponsored and implemented $350,000 EDI infrastructure project to migrate existing vendors to standardized EDI architecture for the company.
10. SQL Server
- Configured backup and recovery of SQL Server database across production, internal, and development servers.
- Administered SQL Server 2008 database for Enterprise CRM and Knowledge base.
11. ITIL
- Apply ITIL principles to analyze application issues, implementation, modification and maintenance of custom developed applications.
- Experienced in ITIL process (Incident, Change, Release, Capacity, Problem Management, Request fulfillment, RCA).
12. FTP
- Maintained existing macro, VBA, Emue/Olie, FTP scripts.
13. Technical Issues
- Record technical issues according to established procedures following appropriate escalation processes maintaining service level agreements.
- Respond to customer technical problems/issues related to customer facing applications.
14. PowerShell
- Use of various diagnostic software tool, PowerShell script, Batch files, Prompt commands to resolve irregularity behavior.
- Installed new release changes to Enterprise servers using PowerShell.
15. Application Issues
- Identified and learned appropriate software applications used and supported by the organization and created codes when necessary to resolve application issues.
- Collaborated with business analysts, QA, and end users regarding application issues and feasibility analysis of new application features.
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List of application technical support skills to add to your resume
The most important skills for an application technical support resume and required skills for an application technical support to have include:
- Java
- Technical Support
- Linux
- Application Support
- Oracle Sql
- Data Entry
- Unix
- EDI
- SharePoint
- SQL Server
- ITIL
- FTP
- Technical Issues
- PowerShell
- Application Issues
- XML
- Issue Resolution
- Troubleshoot
- SLA
- Windows XP
- Routine Tasks
- Escalate
- Application Development
- Infrastructure
- Process Applications
- PC
- Troubleshooting Support
- HTML
- QA
- Production Issues
- Epic
- IIS
- Unit Performance
- ERP
Updated January 8, 2025
