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Applications technician skills for your resume and career

Updated January 8, 2025

7 min read

Quoted experts

George Miller,

Chirag Parikh Ph.D.

Below we've compiled a list of the most critical applications technician skills. We ranked the top skills for applications technicians based on the percentage of resumes they appeared on. For example, 9.5% of applications technician resumes contained troubleshoot as a skill. Continue reading to find out what skills an applications technician needs to be successful in the workplace.

15 applications technician skills for your resume and career

1. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how applications technicians use troubleshoot:

Supported, troubleshoot and provided 2nd level problem determination and problem resolution of various enterprise applications and web applications.
Partner with Engineers to troubleshoot prototype and final stage electrical and mechanical assemblies.

2. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how applications technicians use technical support:

Provide global technical support and problem resolution for end-to-end service monitoring, event/incident management.
Cultivated customer relationships through providing technical support and troubleshooting expertise.

3. Customer Satisfaction

Here's how applications technicians use customer satisfaction:

Implement effective customer satisfaction strategies by identifying and eliminating root causes of customer problems.
Developed customer satisfaction surveys to evaluate customer satisfaction with provided services.

4. Java

Java is a widely-known programming language that was invented in 1995 and is owned by Oracle. It is a server-side language that was created to let app developers "write once, run anywhere". It is easy and simple to learn and use and is powerful, fast, and secure. This object-oriented programming language lets the code be reused that automatically lowers the development cost. Java is specially used for android apps, web and application servers, games, database connections, etc. This programming language is closely related to C++ making it easier for the users to switch between the two.

Here's how applications technicians use java:

Designed and developed java application fixes to eliminate processing errors.
Developed front end Java code that would voice over the phone a subscriber/family member's enrollment information.

5. Application Support

The efficient operation of an application needs day to day maintenance that is done through application support. It assists users to manage any queries or errors they may face in the daily use of the application as well as provide a contact that users can reach for assistance. It may include a service desk and backups.

Here's how applications technicians use application support:

Provide high-level production application support to multiple assembly lines and support personnel.
Provided remote end user application support.

6. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how applications technicians use data entry:

Executed system configuration modifications to facilitate data entry based on business requirements.
Have strong data entry skills and the ability to function in a fast-paced work environment.

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7. CAD

Here's how applications technicians use cad:

Developed CAD automation utilities for Product Engineering: reduced CAD department headcount by one person.
Hired to bring CAD (Computer-aided Design) to the field offices.

8. Linux

Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.

Here's how applications technicians use linux:

Installed multiple operating systems (Windows, Linux) on all platform computers as needed.
Performed troubleshooting on Windows XP/ 2000 and Red Hat Linux 9.0 platform computers.

9. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how applications technicians use crm:

Support system applications such as Document Locator, SharePoint, CRM, and ProjectWise.
Provide support, training, and management of Saleslogix CRM (Customer Relationship Management) software.

10. Software Applications

A software application is any computer program developed and used by consumers, such as Microsoft's suite of products (Office, Excel, Word, PowerPoint, Outlook, etc.), Internet browsers such as Firefox, Safari, and Chrome, or browser add-ons that Defendant preinstalls or causes to be preinstalled onto a Covered Product. The software application is designed to help the user perform specific tasks - personal, educational, and business functions.

Here's how applications technicians use software applications:

Project Manager for design, development and maintenance conversion of software applications.
Provide assistance to end users, both internal and external, of departmental software applications and business processes.

11. SQL Server

Here's how applications technicians use sql server:

Created database objects in SQL Server including tables, constraints and stored procedures.
Set up new users through the SQL server while monitoring the database.

12. Customer Support

Here's how applications technicians use customer support:

Provide customer support by performing duties that were not limited to analyzing and correcting sensitive information documents provided by customers.
Provided customer support for construction accounting software at every level.

13. Application Design

Here's how applications technicians use application design:

Provided first point of support for staff requiring assistance for in-house software application designed to process welfare benefits.
Validated application designs through testing, analyze data and report results.

14. JavaScript

Here's how applications technicians use javascript:

Contributed JavaScript and supported complex systems with data-driven processes.
Prepared and edited documentation and designed/tested JavaScript libraries.

15. R

R is a free software environment and a language used by programmers for statistical computing. The R programming language is famously used for data analysis by data scientists.

Here's how applications technicians use r:

Developed the Poisson generalized linear models with offset in R based on rate data schema.
Created interactive visualization such as bar plots, ggplot and tables in R to explore associations between variables.

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What skills help Applications Technicians find jobs?

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What type of skills will young applications technicians need?

George Miller

Associate Professor Computer Science, Tiffin University

Many organizations realize graduates cannot learn everything in college about their major but want the graduate to have a solid foundation on their field of study. The organization wants to mold the graduate to their company environment with how they do things related to the field of study. Most companies want college graduates to have good communication skills (both oral and written), critical thinking skills and be able to work well in teams. These skills have been a staple for graduates since I can remember. This is why a college graduate takes many general education courses related to these skills and many of their major courses emphasize these skills.
Going back to the previous answer I believe graduates in all fields of study will need a better knowledge of technology and easier adaptability to changing technology. Again, an IS degree is already preparing students for this.

What technical skills for an applications technician stand out to employers?

Chirag Parikh Ph.D.

Computer Engineering Chair, Grand Valley State University

If you ask me, I consider valuable experience over good paycheck. Once you have gained that experience the paycheck will follow. As soon as you are out of college, the knowledge gained is very fresh and raring to go. If put into the right place can enhance your technical skills and you can do wonders.
As a Computer Engineering professor, I would say the job opportunities are tremendous for students out of college as they can venture into hardware field (technical support, hardware engineer, test engineer and much more) as well as software field (software engineer, software developer, software tester and much more). The possibilities are endless.
With COVID and employees working remotely there is still ample opportunity to enhance your technical and interpersonal skills as I believe remote working might stay for a while till things get back to normal.

Do you want to know more?

List of applications technician skills to add to your resume

The most important skills for an applications technician resume and required skills for an applications technician to have include:

Troubleshoot
Technical Support
Customer Satisfaction
Java
Application Support
Data Entry
CAD
Linux
CRM
Software Applications
SQL Server
Customer Support
Application Design
JavaScript
R

Product Development
Unix
HTML
Technical Assistance
ISO
PLC
XML
Technical Issues
User Accounts
Software Issues
SharePoint
Production Environment
Service Oriented Architecture
Medicaid
Customer Specifications

Social Security
Problem Resolution
Training Materials
Lawn Care
Windows XP
Routine Tasks
Medicare
Process Applications
Trade Shows
Loan Applications
PCS
Inbound Calls
Disk
IP
Customer Issues

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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