Applications trainer job description

The Application Trainer is responsible for the delivery of both on-site and virtual training of Tyler's Courts and Justice software solutions. The position is client-facing and requires the application of adult learning knowledge, hands-on instruction and an understanding of courts and justice solutions to achieve desired results.
Responsibilities

Deliver live, virtual training courses covering Tyler Courts and Justice software products Create, refine, and deliver written materials in support of training initiatives Assist in the planning and organization of training assignments, in line with project deadlines and expectations set forth by management and the client contract Manage multiple client training tracks simultaneously to deliver engaging, customized instruction, while engaging in content production and refinement Curate existing client-facing documentation, ensuring adherence to Tyler brand standards, and keeping all documentation current and adapted to the most current release. Schedule and coordinate all aspects of training execution, including virtual platform, date/time, materials, and attendance Coordinate with client and project team to address specific client needs or requests, and to gather unique client information. Collect, compile, and report results of training engagements, including satisfaction survey results in a Training Completion Report for each client Facilitate learning using a variety of instructional methods and activities to maintain user engagement Provide hands-on practice opportunities through guided exercises and independent practice scenarios Support and coach users with varying levels of technical proficiency, as they gain mastery of the software. Remediate and guide those who require additional reinforcement of content Represent the Tyler brand, mission, and values at all times, with clients and fellow employees Perform other job-related duties and responsibilities that may be assigned



Location

Chicago, Illinois | Remote


Travel

10-25%


Qualifications


BA/BS in Education, Communications, or another applicable degree required Must live in Illinois Previous experience training or onboarding a plus Foundational knowledge of adult learning theory and the application of learning science required Ability to learn independently and manage competing priorities, while constantly expanding knowledge and skills Excellent interpersonal skills, including verbal and written communication, strong customer service instincts, and teamwork A "do what it takes" approach to solving problems and delivering quality learning experiences A positive attitude and the ability to calm those around you Excellent people skills and the ability to build relationships A strong work ethic and sense of ownership in all efforts Knowledge of Tyler's Courts and Justice product suite a plus

GovCIO is a team of transformers-people who are passionate about transforming government I.T. We believe in making a difference by developing digital strategies and delivering the technology-related innovation governmental operations that improve the citizen experience every day.

But we can't do it alone. We welcome and nurture an inclusive and diversified work culture. Because different backgrounds, experiences, abilities, and perspectives make us better decision-makers, problem solvers, and creators. We're changing the face of I.T. - from our diverse staff to the end-products we develop. And we're excited to expand our team. Are you ready to be a transformer?
Responsibilities

Plans, develops, and implements technical product or system training programs for customers, and/or employees, and field support personnel. Technical training may include standard, repeatable modules, customized and new product modules. Obtains information from customer and technical organizations, engineering, software and product requirements to prepare training programs; prepares lesson plans and training materials; designs product demonstrations; develops course content; determines methodology; and coordinates the development of training aids. Conducts training sessions, demonstrations, and develops criteria for evaluating effectiveness of training activities. Requires prior technical subject matter knowledge and experience. May administer tests. May include military trainers.

Confers with management, employees and clients to gain knowledge of work situations requiring technical training and to better understand changes in policies, procedures, regulations, business initiatives and technologies. Formulates teaching outline and determines instructional methods such as individual training, group instruction, lectures, demonstrations, conferences, meetings and workshops. Trainers are expected to have technical expertise. Continuously revises lesson plans to ensure course material reflect product features, meet new training requirements and to keep technical information up to date. Facilitates the execution of all training programs. Monitors training costs to ensure budget is not exceeded, and prepares budget reports to justify expenditures.
Required Qualifications
Bachelor's with 8+ years (or commensurate experience) TS/SCI clearance
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COVID Policy: New employees will be required to adhere to the Company's and its clients' COVID-19 safety procedures. In the event that the COVID-19 vaccination mandate for Federal Contractors is enforced, you must become fully vaccinated or request and be approved for an exemption. Employees working onsite at a client location must comply with our client's COVID-19 requirements.

GovCIO is a team of professionals who want to make a difference. And that can only happen with a diverse, happy, and cared-for team. So, we prioritize your well-being, equity for all and look for ways to make work a better place for each of us every day.

We are an Equal Opportunity Employer. All qualified applicants receive consideration for employment without regard to race, ethnicity, religious affiliation, gender, gender identity or expression, sexual orientation, national origin, or disability status. EOE AA M/ F/Vet/Disabled

Responsibilities:


The technical/applications trainer is responsible for assessing, developing, and delivering training solutions for Workday and its integrated applications. This role delivers training within the LCMC Health System using a variety of methodologies and training delivery mechanisms and adapts both content and delivery methods for different audiences (front-line employees, leaders, etc.). Additionally, the technical/applications trainer will evaluate training effectiveness and continuously improve both the content and delivery approach.


Learns the end-user functionality of a specific (or multiple) modules in Workday including but not limited to: HCM, Recruiting, FINS, SCM, Reports, and Troubleshooting Learns the end-user functionality of applications that integrate with Workday (e.g., ADP timekeeping application) Designs and conducts needs assessments to identify skill/knowledge gaps as an input into end user training plans Collaborates with Workday and other application Subject Matter Experts to assess, design, deliver, and evaluate training programs Designs, produces, edits, and updates Workday and other application end-user materials including but not limited to manuals, guides, FAQs, knowledge articles, and e-learning courses and content Designs and implements training evaluations and updates the training approach, as necessary Leads train-the-trainer sessions Coordinates logistics for training delivery and maintains training completion logs Delivers training via multiple methodologies (in-person, virtual, hybrid, e-learning) Drafts, edits, reviews, and configures Workday and other application help text and/or guided tours Participates on the sustainment committee and plans for / executes training tasks related to the 2x a year Workday updates Supports Workday business optimization training needs Monitors user adoption and identifies opportunities for improvement Supports and trains on 3rd party applications that integrate with Workday for the specified functional area Assesses the risks associated with change and/or training initiatives and implements actions to mitigate those risks

The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs, as necessary.


Job Specifications:


Education:

Minimum: Bachelor's Degree in Education, Information Technology, Human Resources, Communications, or related field.

Preferred: None

Experience:

Minimum: 2 to 3 years of technical/applications training design and delivery

Preferred: 4 to 5 years of technical/applications training design and delivery. Human resources experience is preferred. Experience identifying and implementing best practices to drive continuous training improvement.

Special Skills:

At least 2 years of training experience (preferably in technical/applications content development and training delivery) Excellent ability to translate technical concepts into usable and actionable materials for a variety of audiences Excellent verbal and written communication skills Excellent interpersonal and collaboration skills Excellent organizational skills and attention to detail Excellent time management skills with a proven ability to meet deadlines Strong analytical and problem-solving skills Strong collaboration skills


Preferred skills and certifications:

Experience using learning management systems to deploy training and education solutions Experience using web-based content authoring tools (Camtasia, Captivate, etc.)



License/Certification:


Minimum Required: None

Preferred: Workday HCM or related certifications


Reporting Relationships:


Does this position formally supervisor employees? No

If yes, then this position has the authority (delegated) to hire, terminate, discipline, promote or effectively recommend such to manager.


JOB STANDARDS:


Describe the duties and responsibilities of the job by listing 3 to 6 essential job functions, associated performance standards and corresponding weights. Weights should be at least 5% and not greater than 40%, totaling 100%.