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Assistant innkeeper skills for your resume and career

Updated January 8, 2025

1 min read

Below we've compiled a list of the most critical assistant innkeeper skills. We ranked the top skills for assistant innkeepers based on the percentage of resumes they appeared on. For example, 44.5% of assistant innkeeper resumes contained reservations as a skill. Continue reading to find out what skills an assistant innkeeper needs to be successful in the workplace.

12 assistant innkeeper skills for your resume and career

1. Reservations

Here's how assistant innkeepers use reservations:

Provided concierge service- directed guests to area attractions and helped secure itinerary reservations.
Scheduled and coordinated reservations and provided excellent concierge services for guests.

2. Guest Satisfaction

Here's how assistant innkeepers use guest satisfaction:

Created and implemented guest satisfaction survey to improve quality of service and identify areas for increased marketing.
Developed excellent work ethic and established strong customer relations to enhance the business as well as guest satisfaction.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how assistant innkeepers use customer service:

Demonstrated exceptional customer service and hospitality while working with a team
Provide excellent customer service to guests before, during and after their stay.

4. Front Desk

Here's how assistant innkeepers use front desk:

Front desk/answering phones, Reservation and data entry.
Worked at the front desk in a demanding high-paced environment -Greeted homeless individuals and provided assistance with information -Received outstanding Volunteer Award

5. Greeting Guests

Grееtіng guests is a wау of welcoming guеѕtѕ tо оnе'ѕ buѕіnеѕѕ or hоmе with jоу, ѕаtіѕfасtіоn, аnd hospitality. Greeting guеѕtѕ wіth a warm ѕmіlе, asking thе rіght ԛuеѕtіоnѕ, аnd ѕеttіng thеm on thе rіght track аrе аll vеrу іmроrtаnt fасtоrѕ whеn dеаlіng wіth a guеѕt.

Here's how assistant innkeepers use greeting guests:

Front of house duties included greeting guests and providing concierge services to ensure great getaways.
Complete requests by greeting guests (in person or on the telephone), and answering or inferring inquiries.

6. Guest Relations

Here's how assistant innkeepers use guest relations:

Performed general innkeeper duties including guest relations, food service, property management, general maintenance and procurement.
Designed new training manual that not only improved overall guest relationships but also heightened expectations on fine dining etiquette.

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7. Event Planning

Here's how assistant innkeepers use event planning:

Handled customer escalations and event planning inquiries.
Provided solid skills in public relations, event planning, public speaking, media and press relations.

8. Guest Reservations

Here's how assistant innkeepers use guest reservations:

Created guest reservations/managed customer billing & accounts.
Utilized computerized system to maintain guest reservations.

9. Reservation System

A reservation system is a software or computer-based system which is used to keep a record of transactions related to travel, hotel booking, tickets, cab expenses, and others.

Here's how assistant innkeepers use reservation system:

Entered guest information into the reservation system, charging deposits, creating folios and sending out confirmations.
Completed administrative work including managing the reservation system, answering phone calls and responding to emails.

10. Local Attractions

A local attraction is a magnetic attraction error caused by the influence of magnetic disturbances around the place of work on the instrument constantly preventing it to point towards the magnetic north at a place.

Or it can simply mean an event on location nearby that tourists and locals enjoy visiting.

Here's how assistant innkeepers use local attractions:

Recommend dining and/or local attractions according to guest's taste.
Provided information regarding local attractions as needed.

11. Guest Check-Ins

Here's how assistant innkeepers use guest check-ins:

Gained proficiency in processing guest check-ins/check-outs & confirming reservations/cancellations.
Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations.

12. Gift Shop

Here's how assistant innkeepers use gift shop:

Managed gift shop and assisted with maintaining the Inn website
Conducted gift shop sales and managed inventory.

What skills help Assistant Innkeepers find jobs?

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List of assistant innkeeper skills to add to your resume

The most important skills for an assistant innkeeper resume and required skills for an assistant innkeeper to have include:

Reservations
Guest Satisfaction
Customer Service
Front Desk

Greeting Guests
Guest Relations
Event Planning
Guest Reservations

Reservation System
Local Attractions
Guest Check-Ins
Gift Shop

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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