AssistRx jobs in Orlando, FL

Job Description: The purpose of this role is to meet or exceed the patient's expectations by assessing our patient's needs, assigning priorities, and triaging the information to the appropriate resources. A Day in the Life as a Customer Service Representative: This role works directly with patients, assessing our patient needs, assigning priorities, and triaging the information to the appropriate resources. The Customer Service Representative will be able to function in a multidisciplinary team to provide information about the services that are offered by Patient Services. Act as first point of contact with patients by carefully evaluating the purpose of the call, carefully assessing their purpose, prioritizing their handling, and triaging the calls if indicated. Maintain information regarding Patient Services initiatives and explain them to our customers when appropriate. Enroll new customers to Patient Services. Record activities in the patient database and follow up to secure services (such as product training, mailing of promotional materials, etc.) for our customers by contacting physician's offices, pharmacies, and other external entities to ensure patient's needs are being met. Complete various special projects as required Requirements Qualifications to be a Customer Service Representative: Previous work experience in Specialty Pharmacy or Customer Service Professional level skills in computer use, including but not limited to Microsoft Office, email, web-based applications and key boarding skills Experience working with people in situations that are high-pressure and time-sensitive (either telephone or face-to-face), and that involve solving problems, making decisions, using excellent judgment and “customer service” skills. This can be obtained through a combination of work experience and post high school education, and need not be obtained in a traditional “customer service” setting Strong ability to multi-task and strong time management skills Ability to function in a high-volume, fast-paced environment Dependable and strong work ethic Ability to accept and implement feedback and coaching Specific type of experience preferred: Experience working with databases (CRM preferable) or a tracking system; Salesforce CRM experience Experience working in a health care/pharmaceutical industry environment Understanding of challenges associated with patients' medical condition Benefits About AssistRx: Voted Top Work Places in Orlando 3 years in a row, AssistRx understands that the key to success is our fantastic team members. AssistRx has engineered the perfect blend of technology and talent to deliver best in class results. We believe that access to specialty therapies transforms lives and is achieved through the powerful combination of our people and technology. Want to know more? Follow us on LinkedIn to find out how our team members are #TransformingLives. Why Choose AssistRx: Work Hard, Play Hard: Preloaded PTO: 100 hours (12.5 days) PTO upon employment, increasing to 140 hours (17.5 days) upon anniversary. Tenure vacation bonus: $1,000 upon 3-year anniversary and $2,500 upon 5-year anniversary. Impactful Work: Join a team that is at the forefront of revolutionizing healthcare by improving patient access to essential medications. Flexible Culture: Many associates earn the opportunity to work a hybrid schedule after 120 days after training. Enjoy a flexible and inclusive work culture that values work-life balance and diverse perspectives. Career Growth: We prioritize a “promote from within mentality”. We invest in our employees' growth and development via our Advance Gold program, offering opportunities to expand skill sets and advance within the organization. Innovation: Contribute to the development of groundbreaking solutions that address complex challenges in the healthcare industry. Collaborative Environment: Work alongside talented professionals who are dedicated to collaboration, learning, and pushing the boundaries of what's possible. Tell your friends about us! If hired, receive a $750 referral bonus! Want to learn more about what employee benefits AssistRx offers? Here are some additional benefits that our employees enjoy! Medical, dental, vision, life, & short-term disability insurance Teledoc services for those enrolled in medical insurance Supportive, progressive, fast-paced environment Competitive pay structure Matching 401(k) with immediate vesting Legal insurance Wondering how we recognize our employees for delivering best in class results? Here are some of the awards that our employees receive throughout the year! #TransformingLives Honor: This quarterly award program is a peer to peer honor that recognizes and highlights some of the amazing ways that our team members are transforming lives for patients on a daily basis. Values Award: This quarterly award program recognizes individuals who exhibit one, or many, of our core company values; Excellence, Winning, Respect, Inspiration, and Teamwork. Vision Award: This annual award program recognizes an individual who has gone above and beyond to support the AssistRx vision to transform lives through access to therapy. AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws. All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position. AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire.

Job Title Sr. Customer Success Manager Are you the next Senior Customer Success Manager we are looking for? * Do you have 5-8+ years' of combination hospitality Customer Success, hotel revenue management / eCommerce / marketing / sales or providing services and solutions to hotels via a SaaS company. * You will serve as the primary point-of-contact for customers. * You will work with clients to understand needs/objectives, develop strategies and work in unison with our internal Amadeus teams to execute against projects and campaigns. * You will increase sales and secure renewals by demonstrating the value of Amadeus solutions and building strong relationships with our clients. * You will have a deep understanding of the Amadeus portfolio of products and the hospitality industry in general. * You will ensure that their customers are gaining full benefit of the Amadeus products purchased as well as to identify opportunities where other Amadeus products may meet the needs of the customer. * You will be responsible for regularly providing customers with proactive information on ways to optimize the use of the Amadeus products. Main Responsibilities: * Exceed assigned retention goals by cultivating relationships with stakeholders across an assigned account. * Become primary point of contact for optimization and usage of Amadeus products and services. * Gather Customer usage data relevant for product development and enhancements. * Collect and share business process and marketing best practices. * Identify and action opportunities to improve current usage and adoption of Amadeus Hospitality products and services. * Generate Amadeus Hospitality revenue through upsell and cross-sell opportunities. Ensure clients are seeing the value of Amadeus products to allow for a seamless renewal contracting process. * Responsible for total Customer Success function, serving as the central point of contact and product expert for assigned products. * Provide revenue management, marketing, product optimization strategies and budget suggestions in support of customers; drive effective strategies to achieve organic growth as well as expand business by creating value propositions to create opportunities proactively. * Oversee the development of creating value driven material to share during client calls taking into consideration items such as booking patterns, customer profiles, competitive sets and marketing channels. * Work with Sales, Product and other internal departments to ensure that renewals and potential new revenue opportunities are actioned. About the ideal candidate: * Education: Bachelor's degree in a related business field required or equivalent work experience * Relevant Work Experience: * 5-8+ years' of combination hospitality Customer Success, hotel revenue management / eCommerce / marketing / sales or providing services and solutions to hotels via a SaaS company. * Prior experience managing and optimizing a portfolio of customers. * Demonstrated experience of managing a portfolio of accounts and achieve financial goals. * Technical Expertise: * Proficient knowledge and understanding of Amadeus products and hotel industry required * Skills * Computing: * Proficiency with MS PowerPoint, Word, Excel, and Outlook is required. * Knowledge of Salesforce.com preferred. * Language: English * Specific Knowledge: Revenue Management skills * Other: * Demonstrated aptitude to complete multiple tasks concurrently and deliver results under pressure * Detail oriented with a bias toward action (project management experience preferred) * Previous experience of achieving client objectives and company financial objectives through understanding of client objectives and influencing and directing internal product and operations teams * Excellent analytical, problems solving and troubleshooting skills -define problems, collect data, establish facts and draw conclusions * Strong overall business and people skills, including planning, presentation skills, sales skills and business acumen * Proficient communication skills; effectively interface with all levels and departments on a formal, informal, written and verbal basis Self-motivated, goal oriented, and able to work in a team environment Application process: The application process takes no longer than 10 minutes! Create your candidate profile, upload your Resume/CV and apply today! What we can offer you: * Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits. * Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow. * Enter a diverse and inclusive workplace, join one of the world's top travel technology companies and take on a role that impacts millions of travelers around the globe. LI-AM2024 Working at Amadeus, you will find A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose. A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture. Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues. A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment. A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits. A flexible working model - We want our employees to do their best work, wherever and however it works best for them. A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization. A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees. Diversity & Inclusion Amadeus is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or a related medical condition), ancestry, national origin, age, genetic information, military or veterans status, sexual orientation, gender expression, perception, or identity, marital status, mental or physical disability status, or any other protected federal, state, or local status unrelated to performance of work involved. Amadeus endeavors to make ************************* accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at accommodations@amadeus.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

The purpose of the Warehouse/Facilities Operations Assistant is to provide general facility support and serve as a backup to the Security Operations Department Manager. This position will be responsible for all warehouse/dock services, such as shipping and receiving, mail/package deliveries, warehousing, and inventory of pharmacy and general office supplies. It will also work with building service vendors. In addition, this position will provide a safe and secure work environment, with an emphasis on the protection of people, property, and products and on Warehouse/Dock Safety. Major duties and responsibilities that are critical and necessary for this position and its overall objective: Perform the physical and/or administrative tasks involved in shipping, receiving, warehousing and supplies inventory management Use of Dock equipment such as Pallet Jacks, electric pallet jacks and other dock related equipment. Process incoming and outgoing UPS, Fed-Ex, courier deliveries and etc. and deliver packages and boxes to office recipients. Provide general facility support by fulfilling routine light maintenance work, room set up, moving office equipment and furniture Works with internal/external stakeholders and provides general support. Make routine checks of facility and equipment ensuring safety and security. Perform any necessary follow-up tasks to ensure facility is secure.Provide assistance in all emergency situations such as; fire alarms, tornado warnings, medical emergencies, etc. Requirements 2 years of experience in facility, warehousing or safety work Must have a High School diploma or GED Minimum 1-year prior experience with dock equipment. The ability to communicate effectively The ability to always provide quality customer service to client and colleagues. Follows all established Client policies and procedures. Knowledge of Microsoft software such as Word and Excel is preferred. Experience with dock operation equipment such as, pallet jacks, fork-lifts and other dock equipment. Experience managing supplies inventory. Ability to follow oral/written instructions: communicate effectively with Management, colleagues and external costumers. Prior experience in shipping and receiving an added plus Benefits Supportive, progressive, fast-paced environment Competitive pay structure Matching 401(k) with immediate vesting Medical, dental, vision, life, & short-term disability insurance AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws. All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position. AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire

Job Description About Us: AssistRx has engineered the perfect blend of technology and talent (you) to provide life sciences companies with an efficient solution to improve patient uptake, visibility and outcomes. Our talented team members provide therapy and healthcare system expertise to help patients achieve better results from care. A growing organization, AssistRx views our people as our strongest asset. Join us as we continue to make a difference.... This role is responsible for leading the daily tasks associated with the company's Patient Solutions call monitoring, scoring, and reporting as well as system data entry quality. Within this role, the Quality Assurance Specialist serves customers by identifying, analyzing, and developing improvements in productivity, quality, internal team relationships, and customer service. The Quality Assurance Specialist regularly provides support to the department managers and director to effectively maintain program operations and goals. Conduct a minimum of 8 quality reviews per associate per month. Monitor processes including call handing to ensure program KPIs and established quality guidelines are met. Auditing case records to ensure proper charting and interactions are documented appropriately against the established quality guidelines. Prepare quality score reports by associate, team and/or program for management review on a weekly and monthly basis. Identify service trends and collaborate with management to ensure and promote adherence to Patient Solutions and support guidelines within assigned areas. SME for all aspects of the program(s) to determine areas of concern as well as opportunities to streamline processes and eliminate errors. Upon notification of program enhancements, assist with developing associate training materials and participate in training sessions ensuring associates understand how the program enhancement will impact the quality review/score. Monitoring program AE's and present findings to management for immediate review and reconciliation. Providing support to program team on periodic department audits. Additional responsibilities as needed based on department, program, and project requirements. Requirements Previous call center experience participating in quality call and system audit performance reviews preferred. Previous experience in patient support/patient assistance and/or financial access programs preferred. Bilingual - Spanish preferred. Bachelor's Degree or Registered Nurse (BSN or RN) a plus. COMPETENCIES: Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce. Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity. Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly. Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. Benefits About AssistRx: Voted Top Work Places in Orlando 3 years in a row, AssistRx understands that the key to success is our fantastic team members. AssistRx has engineered the perfect blend of technology and talent to deliver best in class results. We believe that access to specialty therapies transforms lives and is achieved through the powerful combination of our people and technology. Want to know more? Follow us on to find out how our team members are #TransformingLives. Why Choose AssistRx: Work Hard, Play Hard: Preloaded PTO: 100 hours (12.5 days) PTO upon employment, increasing to 140 hours (17.5 days) upon anniversary. Tenure vacation bonus: $1,000 upon 3-year anniversary and $2,500 upon 5-year anniversary. Impactful Work: Join a team that is at the forefront of revolutionizing healthcare by improving patient access to essential medications. Flexible Culture: Many associates earn the opportunity to work a hybrid schedule after 120 days after training. Enjoy a flexible and inclusive work culture that values work-life balance and diverse perspectives. Career Growth: We prioritize a “promote from within mentality”. We invest in our employees' growth and development via our Advance Gold program, offering opportunities to expand skill sets and advance within the organization. Innovation: Contribute to the development of groundbreaking solutions that address complex challenges in the healthcare industry. Collaborative Environment: Work alongside talented professionals who are dedicated to collaboration, learning, and pushing the boundaries of what's possible. Tell your friends about us! If hired, receive a $750 referral bonus! Want to learn more about what employee benefits AssistRx offers? Here are some additional benefits that our employees enjoy! Medical, dental, vision, life, & short-term disability insurance Teledoc services for those enrolled in medical insurance Supportive, progressive, fast-paced environment Competitive pay structure Matching 401(k) with immediate vesting Legal insurance Wondering how we recognize our employees for delivering best in class results? Here are some of the awards that our employees receive throughout the year! #TransformingLives Honor: This quarterly award program is a peer to peer honor that recognizes and highlights some of the amazing ways that our team members are transforming lives for patients on a daily basis. Values Award: This quarterly award program recognizes individuals who exhibit one, or many, of our core company values; Excellence, Winning, Respect, Inspiration, and Teamwork. Vision Award: This annual award program recognizes an individual who has gone above and beyond to support the AssistRx vision to transform lives through access to therapy. AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws. All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position. AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire

Job Title Senior Pre-Sales Solutions Engineer - Airports & Borders The Senior Pre-Sales Solutions Engineer - Airports & Borders role supports the sales organization as the solution expert for Passenger and Baggage Processing and Border Control solutions within the transportation ecosystem. This customer-facing role shapes the solution vision during the sales cycle, translates operational challenges into innovative designs, and demonstrates the value of seamless travel. You will work closely with airport and border teams and cutting-edge travel technologies, engaging throughout the sales process, including leading solutions discussions, presentations, and negotiations, and designing solutions that leverage advanced architecture frameworks and technologies such as AI, Machine Learning, Biometrics, and Identity Management. In This Role You'll: * Design/coordinate development of standard and complex solutions which may involve multiple parties both internally and externally supporting, and contributing to all aspects of the role, including: * Serve as the point of contact for the customer on functional and technical matters, leading functional and technical SMEs interacting with the customer. Coordinate the joint elaboration of the solution design. * Support sales and account teams during the pre-sales pre-contract phases (qualification proposals and contract) with technical designs and advice. * Lead technical qualification and own solution design for proposals, leveraging deep knowledge of emerging technologies and Amadeus portfolios. * Ensure optimized use of customer and Amadeus resources during the engagement phases (familiarization, gaps identification, gaps description, scope optimization...) * Promote Amadeus by furnishing customers with comprehensive up-to-date information on current products, product enhancements and new solutions through customer meetings and workshops. * Coordinate different functional streams on the customer side with Amadeus PM and Product Definition teams in order to ensure end to end solution consistency * Collaborate with Product Management to feed market and customer requirements for portfolio evolution. * Feed market & customer solutions requirements to Product Management for product qualification (private or community product, itemized product or included in baseline) About the Ideal Candidate: * 10+ years in PreSales, Sales Engineering, or Technical Consulting for aviation, border control, and/or identity management. * Expertise in biometric systems, passenger processing, baggage processing, Border Control solutions, and complex system integration. * Architecture & Integration: API and integration solution, Cloud/on-premise environments, System interoperability * Tools & Technologies: AI/ML concepts, Security protocols, Aviation IT platforms (AODB, RMS, FIDS, CUSS, CUPPS, BRS, SBD, etc), Border Control (APIS, ABC, etc), Border Management Systems * Ability to demonstrate an understanding of the end-to-end solution Experienced in designing, integrating, and managing software solutions * Advanced solutions & application architecture background, with a very good understanding of how it impacts the other IT disciplines. * Proven track record in producing communicating and documenting successful technical customer solutions * Has specialized depth and/or breadth of expertise in own discipline or function. Provides expert guidance, promotes innovation. * Has a broad understanding of the environment and uses it to improve efficiency, recommends solutions/best practices and influence the strategy of the department. Translates the strategy of the activity into a concrete action plan for the area, setting and monitoring targets for the team. * Works independently, based on management directions. May coordinate functional teams or projects and serves as a best practices/quality resource. * Excellent problem-solving skills. * Excellent at organizing and multitasking. * Excellent Customer Support and interpersonal skills are required. * Flexibility and adaptability * Team Player * English is mandatory, other languages (e.g. Spanish and/or Portuguese) is a plus. * Ability to travel * Up to 40% travel within the US mainly & Latam - (Travel to customers - airports & government organizations) Working at Amadeus, you will find: A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose. A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture. Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues. A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment. A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits. A flexible working model - We want our employees to do their best work, wherever and however it works best for them. A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization. A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees. Application process: The application process takes no longer than 10 minutes! Create your candidate profile, upload your Resume/CV and apply today! #LI-AM2024 Diversity & Inclusion Amadeus is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or a related medical condition), ancestry, national origin, age, genetic information, military or veterans status, sexual orientation, gender expression, perception, or identity, marital status, mental or physical disability status, or any other protected federal, state, or local status unrelated to performance of work involved. Amadeus endeavors to make ************************* accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at accommodations@amadeus.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Job Description This role works directly with healthcare providers & insurance plans/payers to gather information about a patient's insurance and the coverage provided for a specific pharmaceutical product. You will support the healthcare providers addressing questions regarding coding and billing and navigating complex reimbursement issues. Single point of contact for questions and inquiries from the prescriber, patient, and field agent by territory. Identifies applicable programs and facilitates next steps. Holistically communicates the statuses of all patient support activities. Liaison with other program-specific Assist resources to secure outcomes for active patients. Accepts inbound calls for assigned territory or overflow of other territories and provides one call resolution support. Ensures protection is insured. Performs other related duties as assigned by management. Requirements College degree is preferred or high school diploma or equivalent combination of education and experience. Other skills required: Previous work experience in Medical Reimbursement or Customer Service. Submitting billing data to appropriate insurance providers Processing claims and resolving denial instances Achieving maximum reimbursement for services provided Completing Medicare and Commercial insurance claim submission. Documenting and reporting payment information. Professional level skills in computer use, including but not limited to Microsoft Office, email, web-based applications, and keyboard skills. Demonstrated strong written and verbal communication skills with providers, patients and insurance companies. Interpersonal skills to facilitate work with a wide range of individuals and groups from culturally diverse publics. Problem solving skills. COMPETENCIES: Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce. Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Benefits Supportive, progressive, fast-paced environment Competitive pay structure Matching 401(k) with immediate vesting Medical, dental, vision, life, & short-term disability insurance Why Choose AssistRx: Preloaded PTO: 100 hours (12.5 days) PTO upon employment, increasing to 140 hours (17.5 days) upon anniversary. Tenure vacation bonus: $1,000 upon 3-year anniversary and $2,500 upon 5-year anniversary. Impactful Work: Join a team that is at the forefront of revolutionizing healthcare by improving patient access to essential medications. Flexible Culture: Many associates earn the opportunity to work from home after 120 days. Enjoy a flexible and inclusive work culture that values work-life balance and diverse perspectives. Career Growth: We prioritize a “promote from within mentality”. We invest in our employees' growth and development via our Advance Gold program, offering opportunities to expand skill sets and advance within the organization. Innovation: Contribute to the development of groundbreaking solutions that address complex challenges in the healthcare industry. Collaborative Environment: Work alongside talented professionals who are dedicated to collaboration, learning, and pushing the boundaries of what's possible. Tell your friends about us! If hired, receive a $750 referral bonus! Wondering how we recognize our employees for delivering best in class results? Here are some of the awards that our employees receive throughout the year! #TransformingLives Honor: This quarterly award program is a peer to peer honor that recognizes and highlights some of the amazing ways that our team members are transforming lives for patients on a daily basis. Values Award: This quarterly award program recognizes individuals who exhibit one, or many, of our core company values; Excellence, Winning, Respect, Inspiration, and Teamwork. Vision Award: This annual award program recognizes an individual who has gone above and beyond to support the AssistRx vision to transform lives through access to therapy. AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws. All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position. AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire.

The purpose of the Supervisor, Patient Services is to supervise and manage the intake teams who triage calls, facilitate the enrollment process, and conduct benefits investigation. The Supervisor plans and implements operational service center strategies; improving systems and processes; meeting and exceeding quality goals; establishing relationships with business partners; and provide development and management support of associates. This position requires strong leadership, coordination, scheduling, recruiting, communication, staff development, project leadership, and process re-design responsibilities. Establish, monitor, analyze and report on KPI's related to effective patient access processes and initiatives Selects, hires, leads and develops departmental associates; provides training, feedback and development opportunities; coaches associates to ensure their success; manages performance Collaborates with call center management staff to execute programs to facilitate conversion, compliance and adherence Coordinate and manage special projects which will frequently be cross-functional in nature Presents to external audiences (primarily healthcare providers and insurers) Requirements Education and experience required: Bachelor's Degree or equivalent work experience to include supervisory or applicable professional leadership experience. Without bachelor's degree - applicable professional leadership experience that highlights the ability to lead, motivate and interact in a telephone-focused team setting. Specific type of experience required: 3-5 years of financial assistance 1-3 years of specialty pharmacy or pharmacy insurance preferred 3-5 years of supervisor or lead experience Professional level knowledge of customer care techniques and processes. In-depth understanding of insurance plans and benefit structures. Been involved in or managed special projects in a call center or similar environment. Benefits Supportive, progressive, fast-paced environment Competitive pay structure Matching 401(k) with immediate vesting Medical, dental, vision, life, & short-term disability insurance AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws. All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position. AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire

AssistRx has engineered the perfect blend of technology and talent (you) to provide life sciences companies with an efficient solution to improve patient uptake, visibility, and outcomes. Our talented team members provide therapy and healthcare system expertise to help patients achieve better results from care. A growing organization, AssistRx views our people as our strongest asset. Join us as we continue to make a difference.... Job Details: Schedule: Monday-Friday 9:00-5:30 pm EST/ No Evenings or Weekends / Closed Door Pharmacy The Position The pharmacist will be responsible for services, including but not limited to processing prescriptions for all patients in accordance with Florida Pharmacy laws. The pharmacist will assist in overseeing daily operation of the pharmacy in accordance with Florida Pharmacy laws. The pharmacist will oversee and supervise the technician's daily activities. The pharmacist will assist in all pharmacy services, including quality assurance and clinical monitoring activities. Major duties and responsibilities that are critical and necessary, and that must be done to achieve this position's overall objective. Oversee dispensing of prescriptions Receiving physician prescription orders and evaluation for appropriate dosage, potential drug interactions, route of administration Supervise Pharmacy Technicians Communicate with physician offices, patients, and call center staff Provide patient counseling, education and monitoring for Rx products and exercise good pharmacy practice Special Projects as business needs require Perform other duties and responsibilities as assigned Requirements Education required: Bachelor's Degree in Pharmacy or Pharm D degree Licensure required: Must be licensed pharmacist with the Florida Board of Pharmacy Years and experience required: 2-4 years Retail, Mail or Specialty Pharmacy experience Licensed in multiple states (preferred) Specific type of experience required: The Pharmacist demonstrates competency in verifying all new and refill prescriptions. The Pharmacist demonstrates ability to identify, assess and report adverse events The Pharmacist demonstrates competency in reviewing the patient profile to assess appropriateness of therapy. The Pharmacist provides training, guidance, and direct supervision to pharmacy interns and technicians, and other team members throughout the course of their work and monitoring their performance. The Pharmacist demonstrates ability to complete required Pharmacy training and demonstrate knowledge and understanding of training. Benefits Supportive, progressive, fast-paced environment Competitive pay structure Matching 401(k) with immediate vesting Medical, dental, vision, life, & short-term disability insurance AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws. All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position. AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire

At AssistRx, we combine technology and talent to accelerate patient access to therapy. Our advanced hub solutions simplify the patient journey, connect prescribers, pharmacies, and manufacturers, and empower providers to make faster, data-driven decisions. Every day, our team uses data to bridge the gap between patients and the treatments they need. Join us, and be part of a company that transforms data into meaningful outcomes - ensuring that patients get on therapy, stay on therapy, and achieve better health. As a Data Insight Analyst, you'll play a key role in transforming complex data into actionable insights that drive smarter decisions across our organization and client base. You'll not only acquire, manage, and analyze data - you'll also help shape how our internal teams, clients, and partners understand and act on it. In this role, you'll lead electronic data partner onboarding, ensure smooth implementations, and act as the go-to expert for all things data quality. You'll collaborate across departments to ensure data accuracy, accessibility, and strategic value - empowering stakeholders with the information they need to make a measurable impact. What You'll Do Transform Data into Insight: Develop reports, dashboards, and analytics using SQL, Tableau, Excel, and Salesforce data to reveal trends, relationships, and actionable business intelligence. Deliver Data Storytelling: Go beyond numbers by using visualizations and narrative context to explain findings and guide decisions. Ensure Data Excellence: Review and QA all data outputs to ensure accuracy, consistency, and reliability before sharing with internal or external stakeholders. Be a Partner to Clients: Communicate directly with customers to understand their data needs, resolve quality issues, and meet key deadlines. Lead Implementations: Manage the onboarding and configuration of electronic data trading partners, ensuring a seamless setup and successful integration. Maintain Data Quality: Research, identify, and resolve data inconsistencies or anomalies; provide clear documentation and process improvements. Educate and Empower: Lead web-based training sessions with clients and partners on data specifications, helping them understand requirements and best practices. Be the Expert: Stay up to date on evolving data specifications and act as a trusted resource for both internal teams and clients. Requirements Education & Experience Bachelor's degree in Data Analytics, Information Systems, Computer Science, Business, or related field (Master's preferred). 3+ years of experience in a data analyst, data quality, or business intelligence role. Experience in healthcare, pharmacy, or health-tech data environments highly preferred. Proven experience building dashboards and analytics in Tableau and Salesforce. Strong SQL and Excel skills required (advanced functions, queries, lookups, and automation techniques). Familiarity with ETL processes, data mapping, or partner onboarding preferred. Technical Skills Expertise in querying and manipulating large data sets using SQL and other BI tools. Proficiency in data visualization platforms such as Tableau (or comparable tools like Power BI). Understanding of data warehouses, data modeling, and data quality frameworks. Working knowledge of Salesforce reporting and data integrations a plus. Ability to translate business questions into data-driven analyses. Professional Attributes Self-starter who takes initiative and ownership of projects. Exceptional attention to detail and accuracy under tight deadlines. Strong written and verbal communication skills - especially in translating data into clear insights. Client-facing professionalism with the ability to manage multiple stakeholder priorities. Thrives in an entrepreneurial, fast-paced, and evolving environment. Must be extremely responsive, adaptable, and results-oriented with a strong sense of urgency. Benefits Supportive, progressive, fast-paced environment Competitive pay structure Matching 401(k) with immediate vesting Medical, dental, vision, life, & short-term disability insurance AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws. All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position. AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire

Under the direction of the chief growth officer, the senior manager of provider solutions will lead a high-performing sales team focused on supporting and expanding AssistRx technology solutions for healthcare providers (HCPs). This individual will oversee both the account executives and provider solutions specialists, driving platform adoption and engagement, managing operational execution, tracking and reporting on all team KPIs, and aligning sales efforts with organizational growth goals. Extremely preferred: · Experience in HCP-facing sales or working with HCP-facing platforms Team Leadership & Performance Management Manage a team of 6 (3 Account Executives and 3 Provider Success Specialists) Set clear goals and expectations, coach performance and support career development Monitor daily operations to ensure effective team performance and accountability Support CRM strategy with commercial operations leadership ·Sales Strategy & Growth Requirements · 5+ years in sales leadership, preferably within healthcare or SaaS Preferred Qualifications Benefits Supportive, progressive, fast-paced environment Competitive pay structure Matching 401(k) with immediate vesting Medical, dental, vision, life, & short-term disability insurance AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws. All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position. AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire

Job Description AssistRx has engineered the perfect blend of technology and talent (you) to provide life sciences companies with an efficient solution to improve patient uptake, visibility and outcomes. Our talented team members provide therapy and healthcare system expertise to help patients achieve better results from care. A growing organization, AssistRx views our people as our strongest asset. Join us as we continue to make a difference.... The purpose of this position is to help patients get access to the medications and therapies that they need. This role works directly with healthcare providers & insurance plans/payers to gather information about a patient's insurance and the coverage provided for a specific pharmaceutical product. The Insurance Verification Specialist will support the healthcare providers addressing questions regarding coding and billing and navigating complex reimbursement issues. This position also provides support for Prior Authorizations (PA) for an assigned caseload and helps navigate the appeals process to access medications. Ensure cases move through the process as required in compliance with company requirements and the organization's defined standards and procedures; in a manner that provides the best level of service and quality Conduct benefit investigations for patients by making outbound phone call to payers to verify patient insurance benefit information, navigate complex reimbursement barriers and seek resources to overcome the barriers Verify patient specific benefits and document specifics including coverage, cost share and access/provider options Identify any coverage restrictions and details on how to expedite patient access Document and initiate prior authorization process and claims appeals Report any reimbursement trends or delays in coverage to management Requirements In-depth understanding and experience with Buy & Bill, Major Medical & Pharmacy Benefit Coverage. 2 to 5 years of benefit investigation involving the analysis and interpretation of insurance coverage 3 to 5 years of experience interacting with healthcare providers in regard to health insurance plan requirements Excellent verbal communication skills and grammar Computer literacy/competence Salesforce system experience preferred Benefits About AssistRx: Voted Top Work Places in Orlando 3 years in a row, AssistRx understands that the key to success is our fantastic team members. AssistRx has engineered the perfect blend of technology and talent to deliver best in class results. We believe that access to specialty therapies transforms lives and is achieved through the powerful combination of our people and technology. Want to know more? Follow us on to find out how our team members are #TransformingLives. Why Choose AssistRx: Work Hard, Play Hard: Preloaded PTO: 100 hours (12.5 days) PTO upon employment, increasing to 140 hours (17.5 days) upon anniversary. Tenure vacation bonus: $1,000 upon 3-year anniversary and $2,500 upon 5-year anniversary. Impactful Work: Join a team that is at the forefront of revolutionizing healthcare by improving patient access to essential medications. Flexible Culture: Many associates earn the opportunity to work a hybrid schedule after 120 days after training. Enjoy a flexible and inclusive work culture that values work-life balance and diverse perspectives. Career Growth: We prioritize a “promote from within mentality”. We invest in our employees' growth and development via our Advance Gold program, offering opportunities to expand skill sets and advance within the organization. Innovation: Contribute to the development of groundbreaking solutions that address complex challenges in the healthcare industry. Collaborative Environment: Work alongside talented professionals who are dedicated to collaboration, learning, and pushing the boundaries of what's possible. Tell your friends about us! If hired, receive a $750 referral bonus! Want to learn more about what employee benefits AssistRx offers? Here are some additional benefits that our employees enjoy! Medical, dental, vision, life, & short-term disability insurance Teledoc services for those enrolled in medical insurance Supportive, progressive, fast-paced environment Competitive pay structure Matching 401(k) with immediate vesting Legal insurance Wondering how we recognize our employees for delivering best in class results? Here are some of the awards that our employees receive throughout the year! #TransformingLives Honor: This quarterly award program is a peer to peer honor that recognizes and highlights some of the amazing ways that our team members are transforming lives for patients on a daily basis. Values Award: This quarterly award program recognizes individuals who exhibit one, or many, of our core company values; Excellence, Winning, Respect, Inspiration, and Teamwork. Vision Award: This annual award program recognizes an individual who has gone above and beyond to support the AssistRx vision to transform lives through access to therapy. AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws. All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position. AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire

Job Description AssistRx has engineered the perfect blend of technology and talent to deliver best in class results. We believe that access to therapy transforms lives and is achieved through the powerful combination of our people and technology. We leverage advanced custom software, data analytics, and a patient-centered approach to transform medication management into a seamless and efficient process. ***VOTED one of Orlando's BEST PLACES TO WORK three years in a row*** The Pharmacy Technician is responsible for supporting the Pharmacist in the accurate and timely fulfillment of prescriptions. This role encompasses a variety of technical functions, including packaging, inventory management, and record keeping, as well as repetitive or routine tasks associated with prescription processing in a licensed pharmacy setting. The Pharmacy Technician operates in compliance with the rules and regulations established by the Florida State Board of Pharmacy and Federal Pharmacy Law. Job Details Snapshot: Location: AssistRx | 495 Keller Rd | Maitland, FL 32751 Schedule: Monday to Friday Why Choose AssistRx: Competitive Compensation: Preloaded PTO: 100 hours (12.5 days) PTO upon employment, increasing to 140 hours (17.5 days) upon anniversary. Tenure vacation bonus: $1,000 upon 3-year anniversary and $2,500 upon 5-year anniversary. Impactful Work: Join a team that is at the forefront of revolutionizing healthcare by improving patient access to essential medications. Career Growth: We prioritize a “promote from within mentality”. We invest in our employees' growth and development via our Advance Gold program, offering opportunities to expand skill sets and advance within the organization. Innovation: Contribute to the development of groundbreaking solutions that address complex challenges in the healthcare industry. Collaborative Environment: Work alongside talented professionals who are dedicated to collaboration, learning, and pushing the boundaries of what's possible. Tell your friends about us! If hired, receive a $750 referral bonus! Duties and Responsibilities: Perform packaging, labeling, record keeping, and other tasks associated with prescription fulfillment and dispensing. Contact physicians to obtain missing or necessary prescription information. Collect and verify pertinent patient information to ensure accurate processing. Assist the Pharmacist in maintaining procedures and documentation to ensure compliance with state and federal regulations. Adhere strictly to HIPAA regulations to safeguard patient confidentiality. Respond to customer inquiries via phone, providing support with order placement, system navigation, and product location. Accurately count, label, and prepare prescriptions according to established protocols. Maintain a clean, safe, and organized work environment in accordance with regulatory standards. Deliver high-quality customer service, fostering positive relationships with patients at the pharmacy counter. Support inventory management by ensuring timely processing and stock control to improve operational efficiency. Use pharmacy management software for accurate and efficient prescription processing. Assist pharmacists in preparing and dispensing medications to ensure patient safety and satisfaction. Perform other duties as assigned by pharmacy management. Requirements What You Need to Be Successful: High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience. Certificates, licenses and registrations required: Florida Pharmacy Technician required, and National Pharmacy Technician license preferred Computer skills preferred: Microsoft Office (Word, Excel, PowerPoint, Office, Teams) 2-4 years' experience as a pharmacy technician in a licensed pharmacy, preferred. Good communication skills, both written & verbal, preferred. Benefits Supportive, progressive, fast-paced environment Competitive pay structure Matching 401(k) with immediate vesting Medical, dental, vision, life, & short-term disability insurance AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws. All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position. AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire.

As a Product Business Analyst, you will play a critical role in supporting the strategy, development, and optimization of our patient support offerings. You will work closely with product managers, operations, data teams, and client-facing stakeholders to analyze performance, identify opportunities, and inform product decisions with data-driven insights. This role requires strong analytical skills, attention to detail, and a deep understanding of healthcare workflows and compliance standards. Product & Portfolio Analytics Analyze product usage, operational performance, and patient outcomes across digital and service-based offerings. Develop dashboards and reports to track KPIs such as time-to-therapy, patient retention, program adoption, and client satisfaction Market & Client Insights Support competitive analysis, market research, and client feedback synthesis to inform roadmap prioritization. Assist in preparing business cases and opportunity assessments for new features or service enhancements. Requirements & Documentation Translate business needs into clear product requirements, user stories, and process flows. Maintain product documentation, including feature specs, SOPs, and compliance checklists. Cross-Functional Collaboration Work with data science, engineering, and operations teams to validate hypotheses and support product experiments. Partner with compliance and regulatory teams to ensure data handling and reporting meet industry standards (e.g., HIPAA, 21 CFR Part 11). Performs other related duties as assigned by management. Requirements Bachelor's degree in life sciences, business, data analytics, or related field. 2-4 years of experience in product analysis, business analysis, or healthcare operations. Experience in life sciences, healthcare, or patient services preferred. Strong proficiency in Excel, SQL, and data visualization tools (e.g., Tableau, Power BI). Familiarity with product management tools (e.g., Jira, Confluence) and Agile methodologies. Excellent communication and documentation skills. COMPETENCIES: Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures. Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce. Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed. Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans. Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics. Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals. Benefits Supportive, progressive, fast-paced environment Competitive pay structure Matching 401(k) with immediate vesting Medical, dental, vision, life, & short-term disability insurance AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws. All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position. AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire.

AssistRx has engineered the perfect blend of technology and talent (you) to provide life sciences companies with an efficient solution to improve patient uptake, visibility and outcomes. Our talented team members provide therapy and healthcare system expertise to help patients achieve better results from care. A growing organization, AssistRx views our people as our strongest asset. Join us as we continue to make a difference.... Overview: This role is responsible for leading the daily tasks associated with the company's copay assistance programs. Within this role, the Quality Assurance Specialist serves customers by identifying, analyzing, and developing improvements in productivity, quality, client relationships, and customer service. The Quality Assurance Specialist regularly provides support to the department manager and occasionally Senior Leadership in order to effectively maintain program operations and goals. Monitoring associate calls and providing feedback to program managers on associate strengths/coaching opportunities Reviewing associate case records to ensure program metrics are met Preparing call center reports and tracking service trends Participating in the creation and maintenance of program SOP's Assisting with user acceptance testing of program platform (eCase, iAssist) Monitoring program AE's Requirements +5 years specialty mail order pharmacy experience Experience in patient support/pharmacy related setting Ability to manage time effectively, and meet deadlines with minimal supervision Attention to detail, and working knowledge of internal CRM and workflows Effective communication skills: written and interpersonal Benefits About AssistRx: Voted Top Work Places in Orlando 3 years in a row, AssistRx understands that the key to success is our fantastic team members. AssistRx has engineered the perfect blend of technology and talent to deliver best in class results. We believe that access to specialty therapies transforms lives and is achieved through the powerful combination of our people and technology. Want to know more? Follow us on to find out how our team members are #TransformingLives. Why Choose AssistRx: Work Hard, Play Hard: Preloaded PTO: 100 hours (12.5 days) PTO upon employment, increasing to 140 hours (17.5 days) upon anniversary. Tenure vacation bonus: $1,000 upon 3-year anniversary and $2,500 upon 5-year anniversary. Impactful Work: Join a team that is at the forefront of revolutionizing healthcare by improving patient access to essential medications. Flexible Culture: Many associates earn the opportunity to work a hybrid schedule after 120 days after training. Enjoy a flexible and inclusive work culture that values work-life balance and diverse perspectives. Career Growth: We prioritize a “promote from within mentality”. We invest in our employees' growth and development via our Advance Gold program, offering opportunities to expand skill sets and advance within the organization. Innovation: Contribute to the development of groundbreaking solutions that address complex challenges in the healthcare industry. Collaborative Environment: Work alongside talented professionals who are dedicated to collaboration, learning, and pushing the boundaries of what's possible. Tell your friends about us! If hired, receive a $750 referral bonus! Want to learn more about what employee benefits AssistRx offers? Here are some additional benefits that our employees enjoy! Medical, dental, vision, life, & short-term disability insurance Teledoc services for those enrolled in medical insurance Supportive, progressive, fast-paced environment Competitive pay structure Matching 401(k) with immediate vesting Legal insurance Wondering how we recognize our employees for delivering best in class results? Here are some of the awards that our employees receive throughout the year! #TransformingLives Honor: This quarterly award program is a peer to peer honor that recognizes and highlights some of the amazing ways that our team members are transforming lives for patients on a daily basis. Values Award: This quarterly award program recognizes individuals who exhibit one, or many, of our core company values; Excellence, Winning, Respect, Inspiration, and Teamwork. Vision Award: This annual award program recognizes an individual who has gone above and beyond to support the AssistRx vision to transform lives through access to therapy. AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws. All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position. AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire

AssistRx combines technology and talent to improve patient access to specialty therapies. Our solutions connect patients, providers, and life sciences companies to streamline access, affordability, and adherence to vital medications. Join a collaborative and mission-driven team that's transforming the patient support experience. Position Summary The Copay Accounting Specialist is responsible for managing the accounting, cash flow, and financial operations of AssistRx's copay and drug assistance programs. This role ensures financial integrity through accurate reconciliation, ERP transaction management, and close coordination with pharmaceutical manufacturers, internal teams, and third-party payors. The ideal candidate is highly detail-oriented, analytical, and thrives in a fast-paced, compliance-driven environment. Key ResponsibilitiesCash Flow & Funding Management Establish initial escrow funding requirements for new copay programs. Monitor ongoing cash flow for major copay programs and reforecast funding needs as programs evolve. Coordinate with pharmaceutical manufacturers for weekly escrow replenishments and account adjustments. Partner with Copay Support teams on program setup, funding transitions, and closeout activities. Execute and document weekly inter-account transfers to maintain adequate program funding levels. Reconciliation & Financial Reporting Perform weekly reconciliation of escrow and bank balances, promptly resolving discrepancies. Reconcile claims, enrollments, and transaction details across financial and operational systems. Prepare accurate weekly and monthly reports for clients, leadership, and internal stakeholders. Track minimum balance thresholds and escalate funding or collection concerns as needed. ERP & Transaction Management Record and classify copay program transactions within the ERP system to ensure data accuracy. Collaborate with Finance and Accounting teams to maintain timely, accurate reporting across systems. Support month-end close processes and audits with clear financial documentation. Banking Administration Administer online banking platforms, user access, and internal controls. Generate financial reports and data extracts from banking systems for analysis and audits. Requirements Bachelor's degree in Accounting, Finance, or a related discipline required. 2+ years of accounting or financial operations experience; healthcare, pharmaceutical, or reimbursement program experience preferred. Strong understanding of cash flow management, reconciliations, and transaction processing. Proficient in Excel and ERP systems (e.g., NetSuite, Sage Intacct, or similar). Excellent organizational and communication skills with an ability to coordinate across departments. High attention to detail, accuracy, and confidentiality in handling financial data. Familiarity with copay or patient assistance programs a plus. Benefits Supportive, progressive, fast-paced environment Competitive pay structure Matching 401(k) with immediate vesting Medical, dental, vision, life, & short-term disability insurance Opportunity to impact patient outcomes through data-driven healthcare technology. Collaborative and mission-driven culture that values innovation and continuous learning. Access to cutting-edge cloud technologies and modern data engineering tools. Competitive compensation, comprehensive benefits, and career growth opportunities AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws. All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position. AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire

AssistRx has engineered the perfect blend of technology and talent (you) to provide life sciences companies with an efficient solution to improve patient uptake, visibility, and outcomes. Our talented team members provide therapy and healthcare system expertise to help patients achieve better results from care. A growing organization, AssistRx views our people as our strongest asset. Join us as we continue to make a difference.... Job Description: The purpose of the Program Manager is to serve Pharmaceutical Clients by planning and implementing program strategy and operations, improving systems and processes, and managing staff. The position requires strong leadership, coordination, scheduling, recruiting, communication, staff development, project leadership, and process re-design responsibilities, emphasizing excellence. Reports to Director, Pharmacy. Maintains and improves call center operations by monitoring system performance, identifying and resolving problems, preparing, and completing action plans. Establish, monitor, analyze and report on KPI's related to effective patient access processes and initiatives as required by Client contract and Statement of Work Screening candidates, hires, leads, and develops departmental associates by communicating job expectations, planning, monitoring, appraising, and reviewing job contributions, enforcing policies and procedures. Works in partnership with the training department to create meaningful and measurable educational training curriculum, responsible for oversight and delivery of “on the spot training as needed” Maintains professional atmosphere among team members, respectful and transparent Accomplish organizational goals by accepting ownership of accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Handles escalated calls, complaints, questions, and queries as necessary Collaborates with call center management staff to execute programs to facilitate conversion, compliance, and adherence Prepares agenda items and content for client meetings and quarterly reviews Additional responsibilities as needed based on department and program requirements Requirements Minimum 7 years of healthcare industry experience, including 3 years of management experience Ability to manage others, both direct and indirect Advanced problem-solving skills with the ability to work cross-functionally to resolve issues and generate results among potentially conflicting constituencies. Skilled in the use of Microsoft Office and Team Thorough understanding of business operations and processes required. Excellent interpersonal skills and ability to influence. High-level of confidence, integrity, enthusiasm, a personality that fits a fast-paced, energetic, and proactive organization. Experience in Specialty or Mail Order Pharmacy (preferred). Benefits Supportive, progressive, fast-paced environment Competitive pay structure Matching 401(k) with immediate vesting Medical, dental, vision, life, & short-term disability insurance AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws. All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position. AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire

Job Description: The purpose of this position is to help patients get access to the medications and therapies that they need. A Day in the Life as a Bilingual Patient Access Specialist: This role works directly with healthcare providers & insurance plans/payers to gather information about a patient's insurance and the coverage provided for a specific pharmaceutical product. The Bilingual Patient Access Specialist will support the healthcare providers addressing questions regarding coding and billing and navigating complex reimbursement issues. This position also provides support for Prior Authorizations (PA) for an assigned caseload and helps navigate the appeals process to access medications. Ensure cases move through the process as required in compliance with company requirements and the organization's defined standards and procedures; in a manner that provides the best level of service and quality Conduct benefit investigations for patients by making outbound phone call to payers to verify patient insurance benefit information, navigate complex reimbursement barriers and seek resources to overcome the barriers Verify patient specific benefits and document specifics including coverage, cost share and access/provider options Identify any coverage restrictions and details on how to expedite patient access Document and initiate prior authorization process and claims appeals Report any reimbursement trends or delays in coverage to management Act as a liaison for field representatives, health care providers and patients About AssistRx: Voted Top Work Places in Orlando 3 years in a row, AssistRx understands that the key to success is our fantastic team members. AssistRx has engineered the perfect blend of technology and talent to deliver best in class results. We believe that access to specialty therapies transforms lives and is achieved through the powerful combination of our people and technology. Want to know more? Follow us on LinkedIn to find out how our team members are #TransformingLives. Why Choose AssistRx: Work Hard, Play Hard: Preloaded PTO: 100 hours (12.5 days) PTO upon employment, increasing to 140 hours (17.5 days) upon anniversary. Tenure vacation bonus: $1,000 upon 3-year anniversary and $2,500 upon 5-year anniversary. Impactful Work: Join a team that is at the forefront of revolutionizing healthcare by improving patient access to essential medications. Flexible Culture: Many associates earn the opportunity to work a hybrid schedule after 120 days after training. Enjoy a flexible and inclusive work culture that values work-life balance and diverse perspectives. Career Growth: We prioritize a “promote from within mentality”. We invest in our employees' growth and development via our Advance Gold program, offering opportunities to expand skill sets and advance within the organization. Innovation: Contribute to the development of groundbreaking solutions that address complex challenges in the healthcare industry. Collaborative Environment: Work alongside talented professionals who are dedicated to collaboration, learning, and pushing the boundaries of what's possible. Tell your friends about us! If hired, receive a $750 referral bonus! Requirements Qualifications to be a Bilingual Patient Access Specialist: In-depth understanding and experience with Major Medical & Pharmacy Benefit Coverage 2 to 3 years of benefit investigation involving the analysis and interpretation of insurance coverage 2 to 3 years of experience interacting with healthcare providers in regard to health insurance plan requirements Bilingual in both English and Spanish Excellent verbal communication skills and grammar Salesforce system experience preferred Benefits Want to learn more about what employee benefits AssistRx offers? Here are some additional benefits that our employees enjoy! Medical, dental, vision, life, & short-term disability insurance Teledoc services for those enrolled in medical insurance Supportive, progressive, fast-paced environment Competitive pay structure Matching 401(k) with immediate vesting Legal insurance Wondering how we recognize our employees for delivering best in class results? Here are some of the awards that our employees receive throughout the year! #TransformingLives Honor: This quarterly award program is a peer to peer honor that recognizes and highlights some of the amazing ways that our team members are transforming lives for patients on a daily basis. Values Award: This quarterly award program recognizes individuals who exhibit one, or many, of our core company values; Excellence, Winning, Respect, Inspiration, and Teamwork. Vision Award: This annual award program recognizes an individual who has gone above and beyond to support the AssistRx vision to transform lives through access to therapy. AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws. All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position. AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire.

This role works directly with healthcare providers & insurance plans/payers to gather information about a patient's insurance and the coverage provided for a specific pharmaceutical product. You will support the healthcare providers addressing questions regarding coding and billing and navigating complex reimbursement issues. Single point of contact for questions and inquiries from the prescriber, patient, and field agent by territory. Identifies applicable programs and facilitates next steps. Holistically communicates the statuses of all patient support activities. Liaison with other program-specific Assist resources to secure outcomes for active patients. Accepts inbound calls for assigned territory or overflow of other territories and provides one call resolution support. Ensures protection is insured. Performs other related duties as assigned by management. Requirements College degree is preferred or high school diploma or equivalent combination of education and experience. Other skills required: Previous work experience in Medical Reimbursement or Customer Service. Submitting billing data to appropriate insurance providers Processing claims and resolving denial instances Achieving maximum reimbursement for services provided Completing Medicare and Commercial insurance claim submission. Documenting and reporting payment information. Professional level skills in computer use, including but not limited to Microsoft Office, email, web-based applications, and keyboard skills. Demonstrated strong written and verbal communication skills with providers, patients and insurance companies. Interpersonal skills to facilitate work with a wide range of individuals and groups from culturally diverse publics. Problem solving skills. COMPETENCIES: Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce. Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Benefits Supportive, progressive, fast-paced environment Competitive pay structure Matching 401(k) with immediate vesting Medical, dental, vision, life, & short-term disability insurance Why Choose AssistRx: Preloaded PTO: 100 hours (12.5 days) PTO upon employment, increasing to 140 hours (17.5 days) upon anniversary. Tenure vacation bonus: $1,000 upon 3-year anniversary and $2,500 upon 5-year anniversary. Impactful Work: Join a team that is at the forefront of revolutionizing healthcare by improving patient access to essential medications. Flexible Culture: Many associates earn the opportunity to work from home after 120 days. Enjoy a flexible and inclusive work culture that values work-life balance and diverse perspectives. Career Growth: We prioritize a “promote from within mentality”. We invest in our employees' growth and development via our Advance Gold program, offering opportunities to expand skill sets and advance within the organization. Innovation: Contribute to the development of groundbreaking solutions that address complex challenges in the healthcare industry. Collaborative Environment: Work alongside talented professionals who are dedicated to collaboration, learning, and pushing the boundaries of what's possible. Tell your friends about us! If hired, receive a $750 referral bonus! Wondering how we recognize our employees for delivering best in class results? Here are some of the awards that our employees receive throughout the year! #TransformingLives Honor: This quarterly award program is a peer to peer honor that recognizes and highlights some of the amazing ways that our team members are transforming lives for patients on a daily basis. Values Award: This quarterly award program recognizes individuals who exhibit one, or many, of our core company values; Excellence, Winning, Respect, Inspiration, and Teamwork. Vision Award: This annual award program recognizes an individual who has gone above and beyond to support the AssistRx vision to transform lives through access to therapy. AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws. All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position. AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire.

Job Description AssistRx has engineered the perfect blend of technology and talent (you) to provide life sciences companies with an efficient solution to improve patient uptake, visibility and outcomes. Our talented team members provide therapy and healthcare system expertise to help patients achieve better results from care. A growing organization, AssistRx views our people as our strongest asset. Join us as we continue to make a difference.... The purpose of this position is to help patients get access to the medications and therapies that they need. This role works directly with healthcare providers & insurance plans/payers to gather information about a patient's insurance and the coverage provided for a specific pharmaceutical product. The Insurance Verification Specialist will support the healthcare providers addressing questions regarding coding and billing and navigating complex reimbursement issues. This position also provides support for Prior Authorizations (PA) for an assigned caseload and helps navigate the appeals process to access medications. Ensure cases move through the process as required in compliance with company requirements and the organization's defined standards and procedures; in a manner that provides the best level of service and quality Conduct benefit investigations for patients by making outbound phone call to payers to verify patient insurance benefit information, navigate complex reimbursement barriers and seek resources to overcome the barriers Verify patient specific benefits and document specifics including coverage, cost share and access/provider options Identify any coverage restrictions and details on how to expedite patient access Document and initiate prior authorization process and claims appeals Report any reimbursement trends or delays in coverage to management Requirements In-depth understanding and experience with Buy & Bill, Major Medical & Pharmacy Benefit Coverage. 2 to 5 years of benefit investigation involving the analysis and interpretation of insurance coverage 3 to 5 years of experience interacting with healthcare providers in regard to health insurance plan requirements Excellent verbal communication skills and grammar Computer literacy/competence Salesforce system experience preferred Benefits Supportive, progressive, fast-paced environment Competitive pay structure Matching 401(k) with immediate vesting Medical, dental, vision, life, & short-term disability insurance AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws. All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position. AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire