Associate relations specialist job description

Assist and support protecting the interests of the Auto Club organization as appropriate in designated jurisdictions. Work collaboratively with legislative, regulatory, and other Public and Government Affairs team members to assist with organizational and departmental goals, priorities, and initiatives. In addition, the following lists typical duties that will be assigned:

Assist California Government Affairs team with legislative and regulatory administrative matters Coordinate meetings with legislators and regulators as needed Draft fact sheets, flyers, and reports Assist with preparing the Insurance Update Report, the Year End Traffic Digest, and other reports as needed Assist with planning events including ones held at the Sacramento office Conduct research and analyses as needed Assist with planning Public Affairs community engagement events Handle office tasks as required or requested.
Qualifications
4-year college degree mandatory Exceptional communication skills and ability to interact well with wide range of
internal and external professionals
Position based in Sacramento, CA

#LI-LG1

Remarkable benefits:• Health coverage for medical, dental, vision• 401(K) saving plan with company match AND Pension• Tuition assistance• PTO for community volunteer programs• Wellness program• Employee discounts

The Automobile Club of Southern California is part of the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

At Community Blood Center of Greater Kansas City, we have a passionate enthusiasm for service excellence. We believe diversity drives innovation, and we strive to cultivate a workforce as dynamic and diverse as the communities we serve. CBC seeks creative visionaries who thrive in a culture that fosters growth and advancement. We invite you to build and evolve with a global institution committed to excellence in blood banking, transfusion medicine and cellular therapies, and innovative research. Explore our career opportunities and learn more about how your skills and expertise can save lives and strengthen communities locally, nationally, and around the world.
Responsibilities:

Essential Functions

Telemarketing to past donors for drives
Assist with mailings and marketing efforts for Apheresis collections. Encouraging on-site conversion of whole blood donors to apheresis through education, promotion and enthusiasm. Scheduling and rebooking apheresis donors.
Perform on-site donor recruitment by visiting college campuses, local businesses, and other blood drives to increase donor turnout .
Adhere to regulatory compliance standards by following pertinent SOPs and policies. Participate in the process to modify SOPS and policies for continuus improvement of educational programs.
Support the Apheresis program by performing administrative assistance with marketing programs, mailings, lifting and packing promotional supplies. Assist at apheresis and all other recognition events as needed. Pack monthly marketing promo items for fixed sites.
Support donor outreach by preforming data entry for busy or high profile blood drives Monday through Sunday. Assist with donor flow on mobile drives as assigned
Complete administrative support functions including the preparation, printing, completing and verifying information on reports as assigned. Participate in other administrative tasks as assigned or requested related to the position.
Must be able to confidently communicate and interpret to intermediate information in English to all members of the public and CBC staff.

The above consist of the essential duties for this position; any staff member can be requested to perform additional duties as required and related to the position.

Qualifications:

Valid Driver's License. Have and maintain a clean driving record

High School diploma or equivalent

Skills:

Sales and marketing skills
Must be self-motivated and a self-starter with good organizational skills.
Must have outstanding customer service skills (both written and verbal) and relationship development skills.
Must have experience in networking.
Flexible, with the ability to deal with change and unpredictability.
Ability to work flexible hours including weekends and evenings.
Proficient personal computer skills.
Ability to read, understand and follow written as well as verbal instructions.
Must be reliable.

Knowledge:

Proficiency with Microsoft Office Suite-Word, Excel, Power-point

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA

This position provides exceptional care for our patients and guests by offering them professional service and creating a memorable patient experience. The incumbent accurately and professionally handles all desk operations including, but not limited to, all phases of the patient registration and scheduling process. They will also advise patients on financial obligations which may include the establishment of payment plans. The core responsibilities of this role maximize efficiency through facilitating and ensuring the accuracy of the information flow between medical staff, hospital staff, and other various departments.

Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.
Responsibilities

* Greets and directs patients to their correct destinations both in person and over the phone. Anticipates the needs of the patients and guests then responds in an accurate and timely manner.
* May be required to utilize, troubleshoot, and assist patients and family with a check-in kiosk.
* Schedules patient appointments and contacts patients for rescheduling, missed appointments, and appointment reminders.
* Completes patient admission and registration process by reviewing accounts and other compliance-related documents for completeness and accuracy. Obtains and documents missing information required for registration.
* Verifies patient benefits and eligibility, when needed. Collects all necessary co-pays, deductibles, and co-insurance, as needed. Responds to questions regarding accounts status, payment arrangements, and concerns. Resolves billing or charge disputes or forwards problem accounts to the appropriate individual for resolution.
* Reconciles cash against daily charge and cash reports.
* Monitors patient flow, adjusts workflows, and notifies the clinical staff of any pertinent information and changes.
* Acts as a liaison between patients, guests, back office staff and providers.
* Assists patients with automated medical record access, as needed.
* Manages inventory and maintenance.
* May be required to drive patients from the hospital to designated locations.
* Performs other duties, as required.

Knowledge / Skills / Abilities

* Demonstrated potential ability to perform the essential functions of the job as outlined above.
* Ability to maintain a professional demeanor in stressful or difficult situations.
* Ability to provide care appropriate to the patient demographic served.
* Ability to display active listening and verbalize empathy while developing relationships with patients, guests and coworkers.
* Ability to communicate with patients in a confidential, professional manner using tact and diplomacy.
* Ability to assess data regarding the patient's status and provide care, as detailed in the department's policies and procedures manual.
* Demonstrated excellent communication, interpersonal, organizational and follow-through skills.
* Ability to be highly motivated and pay attention to detail with a passion to provide excellent customer service in a fast paced environment.
* Ability to work efficiently and independently.
* Demonstrated computer skills and an ability and willingness to learn new applications and software, procedures and processes.
* Ability to assimilate data from various sources.
* Demonstrated knowledge of HIPAA regulations to ensure that patient information is guarded and respected.
* Ability to navigate a facility with multiple providers and services.

Qualifications

Qualifications

Required

* One year of office experience, customer service experience, or the equivalency.
* Current, valid Utah driver's license at time of hire may be required in some areas.

Qualifications (Preferred)

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

* This position involves light work that may exert up to 20 pounds and may consistently require light work involving lifting, carrying, pushing, pulling, or otherwise moving objects. This position involves standing for extended periods of time and is not exposed to adverse environmental conditions.

Physical Requirements

Non Indicated