Bellhop service captain job description
Updated March 14, 2024
9 min read
Find better candidates in less time
Post a job on Zippia and take the best from over 7 million monthly job seekers.
Example bellhop service captain requirements on a job description
Bellhop service captain requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in bellhop service captain job postings.
Sample bellhop service captain requirements
- Minimum of 2 years of experience in a customer service role.
- High school diploma or equivalent.
- Proficient in Microsoft Office Suite.
- Excellent time management and organizational skills.
- Ability to lift heavy objects up to 50lbs.
Sample required bellhop service captain soft skills
- Outstanding customer service and problem-solving skills.
- Strong communication, both verbal and written.
- Ability to effectively coordinate multiple tasks.
- Friendly and approachable demeanor.
- Ability to work independently and as part of a team.
Bellhop service captain job description example 1
PGA Tour Holdings Inc bellhop service captain job description
TPC Potomac at Avenel Farm is a private par-70, 7,139-yard championship golf course located in Potomac MD, just 11 miles from the White House. The Club has hosted over 20 championships for the PGA TOUR, PGA TOUR Champions and the Korn Ferry Tour since opening in 1986. Following an historic renovation by PGA TOUR Design Services in 2008, TPC Potomac has earned a reputation as a formidable test for the world's best players. The Club will host the PGA TOUR's Wells Fargo Championship in 2022.
Tee up your career as a part of our team with the TPC Network!
Ensure that all guests receive immediate attention, have their orders taken and their food and beverage requests promptly and courteously served. Ensure the staff is properly trained and monitored in service techniques and operational procedures. Maintain a positive promotional environment for Ala Carte, Banquet and Special Event service.
QUALIFICATIONS
Thorough knowledge of basic business administration, sanitation practices and state liquor laws as applied to
food and beverage, basic food & beverage sanitation practices, service operational practices and procedures
as would be acquired through two to three years of similar experience in progressively responsible positions.
RESPONSIBILITIES/DUTIES
Open and/or close dining room, grill and/or pub, ensuring all areas are clean and accommodating at all times, and in accordance with established quality standards. Troubleshoot and make recommendations regarding performance issues relating to staff, menus, equipment and point of sale system.Support and assist Servers and Bartenders in their responsibilities when volumes are high.Manage labor hours for service staff; maintain appropriate staff levels based on customer volume.Greet all arriving guests at assigned station in a pleasant manner, making them feel welcome and at ease.Ensure that work stations are properly refilled at the end of every shift. Participate in leading pre-meal meetings. Participate in the continuous cleaning and up-keep of all service, pick-up and drop-off areas in the department. Serve food and beverage items that meet strict standards, as outlined by the menu specifications work sheets.Maintain responsibility for all guest checks issued and immediately notify the Food and Beverage Director/Manager of any walkouts.Ensure compliance of operating guidelines as it relates to R.A.M. or TIPS programs, as well as operating within all State and Federal Laws, Rules and regulations relating to Alcohol, Cigarette and Tobacco Division.Keep all stock properly rotated and prepared and ready for use on each shift. Handle and count cash make accurate change, record credit cards from guests, as well as member charges, as prescribed by standard operating procedures. Handle any problem that might arise courteously, professionally and promptly. Assist service staff in handling special requests.Maintain responsibility for par stock inventory control on a daily basis. Understand members and guests comments and complaints and forwards that information immediately to supervisor.Ensure dining room and other front of the house staff are maintaining proper sanitation procedures and that these procedures are consistent with local ordinances.Set-up and break-down dining room tables, chairs, display tables and care, theme decorations, and other equipment to accommodate the operations as required by the reservation books, banquet event order and/or special event plan or diagram.Operate within all guidelines, policies, standards, and constraints as established by PGA TOUR Golf Course Properties, Inc. Ensure that service procedures are adhered to as outlined in the TPC Brand Standards.Verify the accuracy of all charges (member and otherwise) to ensure proper posting to accounts. This may include verifying member numbers, names and/or signatures as well as include obtaining authorization codes on any credit card charges.
PHYSICAL DEMANDS AND WORKING ENVIRONMENT
This job operates in a professional office environment and routinely uses standard office equipment. While performing the duties of this job, the employee is regularly required to stand; walk; sit; kneel; use hands to handle or feel; and talk or hear. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, depth perception, color vision, distance and peripheral vision, and ability to adjust focus.
An essential function of the job is to be able to comply with all applicable federal, state and local safety and health regulations that would apply to this job.
This job description reflects the assignment of essential functions and may be modified as needed; it does not proscribe or restrict the tasks that may be assigned. The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job.
Travel
Travel is not expected for this position.
Work Schedule Expectations
This position requires shifts as necessary based on business levels.
Supervisory Responsibility
This position is a team lead.
Tee up your career as a part of our team with the TPC Network!
Ensure that all guests receive immediate attention, have their orders taken and their food and beverage requests promptly and courteously served. Ensure the staff is properly trained and monitored in service techniques and operational procedures. Maintain a positive promotional environment for Ala Carte, Banquet and Special Event service.
QUALIFICATIONS
Thorough knowledge of basic business administration, sanitation practices and state liquor laws as applied to
food and beverage, basic food & beverage sanitation practices, service operational practices and procedures
as would be acquired through two to three years of similar experience in progressively responsible positions.
RESPONSIBILITIES/DUTIES
Open and/or close dining room, grill and/or pub, ensuring all areas are clean and accommodating at all times, and in accordance with established quality standards. Troubleshoot and make recommendations regarding performance issues relating to staff, menus, equipment and point of sale system.Support and assist Servers and Bartenders in their responsibilities when volumes are high.Manage labor hours for service staff; maintain appropriate staff levels based on customer volume.Greet all arriving guests at assigned station in a pleasant manner, making them feel welcome and at ease.Ensure that work stations are properly refilled at the end of every shift. Participate in leading pre-meal meetings. Participate in the continuous cleaning and up-keep of all service, pick-up and drop-off areas in the department. Serve food and beverage items that meet strict standards, as outlined by the menu specifications work sheets.Maintain responsibility for all guest checks issued and immediately notify the Food and Beverage Director/Manager of any walkouts.Ensure compliance of operating guidelines as it relates to R.A.M. or TIPS programs, as well as operating within all State and Federal Laws, Rules and regulations relating to Alcohol, Cigarette and Tobacco Division.Keep all stock properly rotated and prepared and ready for use on each shift. Handle and count cash make accurate change, record credit cards from guests, as well as member charges, as prescribed by standard operating procedures. Handle any problem that might arise courteously, professionally and promptly. Assist service staff in handling special requests.Maintain responsibility for par stock inventory control on a daily basis. Understand members and guests comments and complaints and forwards that information immediately to supervisor.Ensure dining room and other front of the house staff are maintaining proper sanitation procedures and that these procedures are consistent with local ordinances.Set-up and break-down dining room tables, chairs, display tables and care, theme decorations, and other equipment to accommodate the operations as required by the reservation books, banquet event order and/or special event plan or diagram.Operate within all guidelines, policies, standards, and constraints as established by PGA TOUR Golf Course Properties, Inc. Ensure that service procedures are adhered to as outlined in the TPC Brand Standards.Verify the accuracy of all charges (member and otherwise) to ensure proper posting to accounts. This may include verifying member numbers, names and/or signatures as well as include obtaining authorization codes on any credit card charges.
PHYSICAL DEMANDS AND WORKING ENVIRONMENT
This job operates in a professional office environment and routinely uses standard office equipment. While performing the duties of this job, the employee is regularly required to stand; walk; sit; kneel; use hands to handle or feel; and talk or hear. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, depth perception, color vision, distance and peripheral vision, and ability to adjust focus.
An essential function of the job is to be able to comply with all applicable federal, state and local safety and health regulations that would apply to this job.
This job description reflects the assignment of essential functions and may be modified as needed; it does not proscribe or restrict the tasks that may be assigned. The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job.
Travel
Travel is not expected for this position.
Work Schedule Expectations
This position requires shifts as necessary based on business levels.
Supervisory Responsibility
This position is a team lead.
Post a job for free, promote it for a fee
Bellhop service captain job description example 2
NeueHouse bellhop service captain job description
NeueHouse
NeueHouse is the private workspace and cultural home for creators, innovators, and thought leaders. With iconic buildings, timeless design, thought-provoking cultural experiences, and elevated hospitality, NeueHouse has reimagined the ideal environment for creative potential and progress.
Our Properties
NeueHouse currently operates across three different, but equally iconic properties in New York City and Los Angeles:
Our Madison Square (MSQ) House is situated in New York's iconic Flatiron District
Our Hollywood House (HWD), which sits on Sunset Boulevard, is one of LA's most celebrated buildings and occupies the original CBS Studio (the world's first structure built intentionally for broadcast).
Our Bradbury House (BB) sits within the Bradbury building in DTLA.
In late summer 2022, we are opening our much anticipated "house on the beach" at 73 Market Street in the heart of Venice Beach. Once the creative home to some of the most influential creative luminaries in art and entertainment including Hal Ashby, Oliver Stone, and David Hockney, NeueHouse Venice Beach is a new work, social, and cultural hub for the Venice creative community, with an exquisite rooftop restaurant, light-filled bar, and expanded amenities for the Venice set.
Explore NHVB:
The Role
Our Reunion Service Captain is an advocate and ambassador of service excellence that understands the critical role that exceeding and maintaining service expectations plays in the success of the Reunion Restaurant operations. Our Service Captain represents service excellence by providing kind, knowledgeable and humble hospitality, alongside warmth and grace in every interaction with our members and guests. Reporting into the Reunion Restaurant Manager and Reunion General Manager, the role oversees all aspects of the floor service operations, including the training and development of floor staff, and ensuring the venue is prepared daily for success. Our Service Captain represents Reunion with hospitality and generosity in every interaction.
Requirements
5 + years acting as a Service Captain or similar role in luxury hospitality, food + beverage environments.
Supply our members and guests with in depth knowledge of all Reunion food + beverage menu items and ensure the quality of all food + beverage items delivered are consistently meeting the high standards set by the F&B leadership team.
The capacity to work within an ever-changing environment, assisting to develop operating procedures as the business dictates and the willingness to support in other areas as required to maintain the integrity of the Reunion Bar & Restaurant operations.
Solution oriented and taking pride in every detail, the Service Captain builds, delivers and stewards the moments that define the Reunion Restaurant & Bar experience for our members, guests and team.
Experience driving restaurant operations set up, pack down and training programs for high-end, highly visible entertainment entities.
Oversee the daily planning and upkeep of the floor operations to ensure an integrated, efficient, and profitable operation.
Consistently provide thoughtful and personal service with the goal to develop a rapport with members, and guests.
Assist the Reunion FOH leadership team's implementation of cocktail, spirit, wine, beer and non-alcoholic beverage training for all floor staff across the venue.
Assist the Reunion Culinary leadership team's implementation of food tasting and training for all bar and floor staff across the venue.
Assist the Reunion Restaurant Manager with the establishment of operating systems and the onboarding and set up of training schedules with new staff.
Aid to instill an excellent work environment, the ability to bring a diverse group of humans from various experiences, countries, and cultures together centered up teamwork and mutual respect.
Ongoing development of team members to ensure detailed product knowledge, growth and professionalism.
Pre and post service analysis of the cost-effective and efficient allocation of staffing levels per service in relation to daily reservations and event bookings.
Set the standards of service unique to our properties, consistently working to improve the delivery of service, implementing all systems to ensure smooth delivery.
Attend regular operational meetings to ensure effective coordination and cooperation between departments.
Implement effective policies to ensure that overall restaurant and bar cleanliness meets State Health Code Standards, with the expectation of passing a Grade A.
Thorough and detailed execution of the Reunion Sequence of Service in a timely and accurate manner; from greeting to order taking, mise en place preparation, assembling and payment processing.
Flourish while working against deadlines while having the ability to be self-motivated, pro-active and to find creative solutions to challenging problems.
Have a positive impact, taking responsibility and initiative to resolve issues, always clearly communicating with our members, guests and F&B leadership.
COVID19: The health and well-being of our members and staff has been our number one priority and the guiding force behind all our decisions as we open our doors. We encourage you to learn moreabout our commitment to safety by reading the steps we have taken to ensure that all guests and teams feel safe, comfortable, and secure, going forward on our website.
Diversity & Representation: NeueHouse is committed to building and supporting diverse and representative communities, long-term career opportunities and extends Equal Employment Opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.
Benefits
Retirement Plan (401k, IRA)
Training & Development
Free Food & Snacks
NeueHouse is the private workspace and cultural home for creators, innovators, and thought leaders. With iconic buildings, timeless design, thought-provoking cultural experiences, and elevated hospitality, NeueHouse has reimagined the ideal environment for creative potential and progress.
Our Properties
NeueHouse currently operates across three different, but equally iconic properties in New York City and Los Angeles:
Our Madison Square (MSQ) House is situated in New York's iconic Flatiron District
Our Hollywood House (HWD), which sits on Sunset Boulevard, is one of LA's most celebrated buildings and occupies the original CBS Studio (the world's first structure built intentionally for broadcast).
Our Bradbury House (BB) sits within the Bradbury building in DTLA.
In late summer 2022, we are opening our much anticipated "house on the beach" at 73 Market Street in the heart of Venice Beach. Once the creative home to some of the most influential creative luminaries in art and entertainment including Hal Ashby, Oliver Stone, and David Hockney, NeueHouse Venice Beach is a new work, social, and cultural hub for the Venice creative community, with an exquisite rooftop restaurant, light-filled bar, and expanded amenities for the Venice set.
Explore NHVB:
The Role
Our Reunion Service Captain is an advocate and ambassador of service excellence that understands the critical role that exceeding and maintaining service expectations plays in the success of the Reunion Restaurant operations. Our Service Captain represents service excellence by providing kind, knowledgeable and humble hospitality, alongside warmth and grace in every interaction with our members and guests. Reporting into the Reunion Restaurant Manager and Reunion General Manager, the role oversees all aspects of the floor service operations, including the training and development of floor staff, and ensuring the venue is prepared daily for success. Our Service Captain represents Reunion with hospitality and generosity in every interaction.
Requirements
5 + years acting as a Service Captain or similar role in luxury hospitality, food + beverage environments.
Supply our members and guests with in depth knowledge of all Reunion food + beverage menu items and ensure the quality of all food + beverage items delivered are consistently meeting the high standards set by the F&B leadership team.
The capacity to work within an ever-changing environment, assisting to develop operating procedures as the business dictates and the willingness to support in other areas as required to maintain the integrity of the Reunion Bar & Restaurant operations.
Solution oriented and taking pride in every detail, the Service Captain builds, delivers and stewards the moments that define the Reunion Restaurant & Bar experience for our members, guests and team.
Experience driving restaurant operations set up, pack down and training programs for high-end, highly visible entertainment entities.
Oversee the daily planning and upkeep of the floor operations to ensure an integrated, efficient, and profitable operation.
Consistently provide thoughtful and personal service with the goal to develop a rapport with members, and guests.
Assist the Reunion FOH leadership team's implementation of cocktail, spirit, wine, beer and non-alcoholic beverage training for all floor staff across the venue.
Assist the Reunion Culinary leadership team's implementation of food tasting and training for all bar and floor staff across the venue.
Assist the Reunion Restaurant Manager with the establishment of operating systems and the onboarding and set up of training schedules with new staff.
Aid to instill an excellent work environment, the ability to bring a diverse group of humans from various experiences, countries, and cultures together centered up teamwork and mutual respect.
Ongoing development of team members to ensure detailed product knowledge, growth and professionalism.
Pre and post service analysis of the cost-effective and efficient allocation of staffing levels per service in relation to daily reservations and event bookings.
Set the standards of service unique to our properties, consistently working to improve the delivery of service, implementing all systems to ensure smooth delivery.
Attend regular operational meetings to ensure effective coordination and cooperation between departments.
Implement effective policies to ensure that overall restaurant and bar cleanliness meets State Health Code Standards, with the expectation of passing a Grade A.
Thorough and detailed execution of the Reunion Sequence of Service in a timely and accurate manner; from greeting to order taking, mise en place preparation, assembling and payment processing.
Flourish while working against deadlines while having the ability to be self-motivated, pro-active and to find creative solutions to challenging problems.
Have a positive impact, taking responsibility and initiative to resolve issues, always clearly communicating with our members, guests and F&B leadership.
COVID19: The health and well-being of our members and staff has been our number one priority and the guiding force behind all our decisions as we open our doors. We encourage you to learn moreabout our commitment to safety by reading the steps we have taken to ensure that all guests and teams feel safe, comfortable, and secure, going forward on our website.
Diversity & Representation: NeueHouse is committed to building and supporting diverse and representative communities, long-term career opportunities and extends Equal Employment Opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.
Benefits
Retirement Plan (401k, IRA)
Training & Development
Free Food & Snacks
Dealing with hard-to-fill positions? Let us help.
Resources for employers posting bellhop service captain jobs
Average cost of hiring
Recruitment statistics
How to write a job description
Examples of work conditions
Bellhop service captain job description FAQs
Ready to start hiring?
Updated March 14, 2024
Updated March 14, 2024