Betances Health Center jobs in New York, NY

PRINCIPAL DUTIES AND RESPONSIBILITIES: * Responsible and accountable for the day-to-day operations of all BHC sites. * Responsible for promoting and complying with organization-wide policies, operationalizing key elements of the strategic plan, targets and benchmarks to achieve desired outcomes. * Collaborate with the Chief Medical Officer (CMO), providers and clinical support teams to develop and grow BHC clinical services and programs; assess operational efficiencies and improvements for patient access, experience, and patient flow. * Participates and assists in resolving all service-related issues including grievances and incident reporting as necessary. * Reviews and approves "Plans of Action" for the control of planned outputs, employee efficiency, customer satisfaction and compliance with local, state, federal regulations. * Reviews performance against established plans and standards. Provides reports to subordinates on interpretation of results and approves changes in direction of plans. * Active member of and participates in the executive leadership team. * Develops and recommends organization operations policies and procedures. * Defines and recommends objectives in each area of Operations. Develops specific short-term and long-term plans and programs. * Oversees the corporate emergency preparedness program, communication protocols and policies and procedures to ensure safety, efficiency and effectiveness of plans. * Audits existing programs and facility operations and applies applicable criteria for evaluating programs and operational activities. * Ensures BHC is meeting all approved practice guidelines for all regulatory agencies (HRSA, NCQA/PCMH, NYSDOH, OSHA, CMS). * Represents BHC in the community and with various external agencies and stakeholders by participating in appropriate functions such as community advisory boards, government hearings and advocacy activities. * Reviews and approves manpower and facilities productivity forecasts. * Coordinates and collaborates with other departments of BHC in establishing and carrying out responsibilities. * Reviews and approves Operations major projects involving major functional changes within the Department's functional areas. * Develops plans for new areas of technology along with sufficient planning for areas that support the mission of the organization within Operations. * Provides pivotal role in the management of capital projects, including project management and coordination with external construction/facilities firms to ensure efficient project execution, quality delivery, and adherence to compliance and safety standards. Claims Management Responsibilities: * Presents summary information of risk investigation to outside legal counsel and to the Chief Executive Officer with an opinion as to potential for litigation. Manages the documentation and computerized files of all claims. * Maintains chain of custody on all medical records with outstanding claims, and maintains all evidence, documents, and communications on legal cases in a confidential manner. Sequesters medical records as necessary. * Acts as the primary spokesperson for the facility to persons who have a complaint that may be considered a potentially compensable claim. Aids the Patient Advocate in analyzing patient complaints and directs inquiries to appropriate personnel. * Acts as liaison to outside litigation counsel in the management and investigation of filed lawsuits and related litigation processes, including the Attorney General. Understands the legal components of the risk management industry. Management Responsibilities: * Reviews and approves the implementation of organizational plans that support the organization's Strategic Plan. * Establishes objectives and procedures governing the performance of assigned activities. Issues specific measurable objectives to immediate subordinates and reviews objectives of the Operations management. * Selects and maintains qualified personnel in all positions reporting directly and recommends compensation for them. * Directs, monitors, and appraises the performance of units immediately reporting and provides the necessary coordination between activities. * Identifies training needs, initiates development of subordinates, and recommends effective personnel action. * Maintains appropriate communications within area of responsibility. * Keeps employees informed as to company/department plans and progress. * Coordinates activities of assigned units with those of other company units. Seeks mutual agreement on problems involving coordination. * Consults with all segments of management responsible for policy or action. Ensures compliance within area of responsibility. Makes recommendations for improving effectiveness of policies and procedures. * Responsible for overview of administrative pieces of FTCA/risk management-related activities. * Serve as the designated individual on all legal claims for the organization, including but not limited to: the management and processing of claims-related activities; and serves as the claims point of contact and liaison for legal counsel, including the Attorney General. * Performs statistical and data analyses, create reports and presentations on performance, service utilization and consumer outcomes to monitor trends to support the continuous improvement of organizational capacities. * On-site presence and travel to BHC site(s) required for performance of all work duties. Additional Responsibilities: * Assumes other activities and responsibilities from time to time as directed. * Provides orientation and on-the-job training for subordinates and ensures that the authority and responsibility for each position are defined and understood. * Ensures that duties, responsibilities, and authority and accountability of all direct subordinates are defined and understood. REQUIRED KNOWLEDGE, EDUCATION, SKILLS, AND ABILITIES: * B.A., Masters in Public Health or equivalent * Minimum 5-10 years of experience in operations and management * Knowledge of federal/HRSA, NYS Department of Health regulations and familiarity with Federally Qualified Health Centers (FQHCs) required. * Sound administrative skills, well-developed management skills-principles and people. * Proven ability to recruit, train, and motivate personnel in order to balance staffing strength with profitability and growth.

Manages, coordinates, facilitates and supports the members of the interdisciplinary team in provision of hospice care to patient/families of VNS Health Hospice Care Program, including After Hours. Ensures the implementation of clinical/quality improvement initiatives for hospice services in compliance with regulatory requirements. Demonstrates knowledge and commitment to excellence in clinical practice and customer service. Works under general direction. This role is hybrid, 2x per week in the Bronx office: 1200 Waters Place Bronx, NY 10461 • Ensures the use of an interdisciplinary approach to assess the medical, physical, social, emotional and spiritual needs of the patient. Ensures that support and direction to patient's families are provided in accordance with the patient's Interdisciplinary Plan of Care/Hospice Care mission, objectives, policies and procedures. • Participates in Hospice Team meetings, IDG management meetings, and serves on relevant committees for the purposes of information exchange, team collaboration, development of procedures and documentation tools, development of quality and training. • Ensures full regulatory compliance with Hospice Conditions of Participation and standards through review, monitoring and audit (ad hoc / regular) of files, processes and procedures. • Collaborates with Quality Improvement/Education in the development and implementation of quality improvement and educational activities to ensure professional practice standards are consistently met for each member of the team. Participates in the design, implementation, evaluation and modification of quality initiatives and educational plans. • Initiates, coordinates, performs and assists in the analysis of clinical, regulatory and fiscal practice. Assists leadership in achieving Hospice Care goals, objectives, and fiscal targets by providing support with compliance and/or innovation to achieve improvement. • Manages the day to day operations of the department, which includes effective caseload or visit management, achievement of productivity and revenue/expenditure targets for Hospice Care. • Completes all work assignments, which includes audits, reports and projects. • Performs all duties inherent in a managerial role. Ensures effective staff training, evaluates staff performance, provides input for the development of the department budget, and hires, promotes, and terminates staff and recommends salary actions as appropriate. • Facilitates and manages the interdisciplinary group for provision of an effective and comprehensive hospice services to patient/families of VNSNY Hospice Program. • Participates in special projects and performs other duties as assigned. Qualifications Licenses and Certifications: License and current registration to practice as a Registered Professional Nurse in New York State required Licensed and currently registered to practice as Nurse Practitioner in New York State and DEA license preferred Education: Bachelor's Degree in Nursing from an approved program accredited by the National League of Nursing or Health or Human Services field or the equivalent work experience required Work Experience: Minimum of three years clinical experience in hospice required Effective oral, written and interpersonal communication skills required Clinical management experience preferred Knowledge of personal computer operations, including MS Office applications preferred Pay Range USD $98,200.00 - USD $130,800.00 /Yr. About Us VNS Health is one of the nation's largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives us - we help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 “neighbors” who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.

Provides support to new Physical Therapists as they begin their career. Provides physical therapy services to meet the needs of the patient/client and manages/coordinates the delivery of cost-effective multidisciplinary health care services for a caseload of patients/clients consistent with VNS Health philosophy, policy, goals and objectives, and Standards of Physical Therapy. Attends seminars on applied learning topics, reflects on clinical experiences in supportive group setting, and shares insights with peers. What We Provide Generous paid time off (PTO), starting at 31 days of paid time off and 9 company holidays Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability Employer-matched retirement saving funds Personal and financial wellness programs Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care Generous tuition reimbursement for qualifying degrees Opportunities for professional growth and career advancement Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities What You Will Do Participates in classroom learning activities which include topics such as critical thinking, evidence-based best practice assessments, care planning, evaluation of care, and therapeutic interventions. Shadows physical therapists to get field experience. Reviews experiences in group debriefs. • Provides physical therapy services to VNS Health home care patients through comprehensive assessment. Develops and implements a plan of care consistent with the VNS Health's goals and Rehabilitation policies and procedures. Documents content and process of all services provided in accordance with government regulations/requirements, and VNS Health policies, practices, and procedures. Initiates and maintains written (including clinical and progress notes) and verbal communications with team members and management to assure optimal patient/client care. Provides therapeutic care in accordance with VNS Health policies, practices, procedures, and Standards of Rehabilitative care, which may require standing, stooping, sitting, crouching, bending, and stretching to deliver patient/client care. Transports and utilizes required medical equipment and other supplies using VNS Health designated/supplied carrying case weighing approximately 25 - 30 lbs. to and from patient/client homes/care facilities. Follows work procedures in relation to established workflows. Maintains productivity sufficient to meet VNS Health goals. Travels to patient/clients' homes and/or other facilities with varying environments (e.g., elevated buildings, walk-ups, care facilities, single/multiple family homes, presence of pets, etc.) using approved transportation options to deliver direct care to the patient/client. Assumes responsibility for personal professional growth through attendance at in-services, training, continued formal education and select journal readership. Participates in special projects and performs other duties as assigned. Qualifications Licenses and Certifications: License and current registration to practice as a physical therapist in New York State required Education: Bachelor's Degree in Physical Therapy from a program approved by the New York Department of Education required or Master's Degree in Physical Therapy from a program approved by the New York Department of Education preferred Work Experience: Recently received Physical Therapist license and less than one year of clinical work experience in field of physical therapy required Pay Range USD $77,200.00 - USD $96,500.00 /Yr. About Us VNS Health is one of the nation's largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives us - we help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 “neighbors” who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.

Provides physical therapy interventions to designated patients under the supervision of a Physical Therapist (PT). Assists in monitoring patient progress through observations and follows up with supervising therapist. Works under PT supervision as required under NY State Education law. What We Provide Referral bonus opportunities Generous paid time off (PTO), starting at 30 days of paid time off and 9 company holidays Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability Employer-matched retirement saving funds Personal and financial wellness programs Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care Generous tuition reimbursement for qualifying degrees Opportunities for professional growth and career advancement Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities What you will do: Follows established physical therapy plan of care, including physical therapy interventions and patient/caregiver education. Modifies specific treatment procedures in accordance with PT plan of care and Physical Therapy Assistant (“PTA”) scope of practice. Documents all care provided and maintain records per VNS Health policy and standards. Assists in monitoring patient progress through observation and follows up with Supervising Therapist in accordance with VNSNY policy. Complies with scope of practice for PTA, including a co-visit with Physical Therapist on all initial PTA visits and keeps PT informed. PT will re-assess patient every 6 visits or 30 days (whichever comes first). Manages assigned caseload; provides physical therapy services to patients as directed per PT plan of care. Participates in VNS Health meetings, including but not limited to, interdisciplinary team meetings, in-service and training programs, rehab services meetings and caseload reviews. Travels to patients' homes and/or other facilities with varying environments (e.g., elevated buildings, walk-ups, care facilities, single/multiple family homes, presence of pets, etc.) using approved transportation options to deliver direct care to the patient. Assists patients with therapeutic interventions and activities of daily living, which may require positioning, moving, transferring and lifting patients of varying body sizes and physical conditions, with and without assistance and as appropriate, instructing, demonstrating and verifying capabilities of family members and/or paraprofessionals. Ability to use and assist patient with use durable medical equipment as a component of the plan of care, including but not limited to wheelchairs, patient transfer lifts, ambulatory devices, slings, splints, orthoses, prostheses, and exercise/strengthening equipment. Provides care in accordance with Agency policies, practices, procedures and standards, including professional practice standards of care, which may require standing, stooping, sitting, crouching, twisting, reaching, bending and stretching to deliver patient care. Transports and utilizes required technology devices (tablet), infection control materials and supplies using VNS Health designated/supplied carrying case (backpack) weighing approximately 15 - 20 lbs to and from patient homes/care facilities, VNS Health offices and therapists' home. Participates in special projects and performs other duties as assigned. Qualifications Licenses and Certifications: New York State Certification as Physical Therapist Assistant Required Valid driver's license may be required, as determined by operational/regional needs. Education: Associate's Degree as Physical Therapist Assistant from a New York State approved program or whose educational credentials have been approved equivalent by New York State Required Work Experience: Minimum of two years experience in clinical patient care (per NY State Education Law) Required Bilingual skills may be required, as determined by operational needs. Basic PC skills Preferred Pay Range USD $33.88 - USD $42.35 /Hr. About Us VNS Health is one of the nation's largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives us - we help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 “neighbors” who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.

Provides direct psychosocial services to mentally ill patients in the community who are experiencing psychosocial difficulties. Provides linkage, coordination with, referral to and follow-up with appropriate ongoing service providers. Provides information and consultation to other community agencies and other disciplines, including other services of the Agency. Assists in the overall functioning of the Program. Works under general supervision. • Responsible for screening telephone referrals. • Performs psychosocial evaluation and assessment of mental health service needs of identified patients and their families through professional knowledge, skills of observation and interviewing. • Develops and implements short-term service plans for patients, in conjunction with other members of the Program. • Provides counseling, care management and appropriate referrals for long term and supplemental treatment. • Prepares case histories and prepares and maintains case records, in accordance with the Program record-keeping mechanism. • Encourages resistant clients to accept mental health services through interventions with clients and/or family members and friends concerned with the client's welfare. • Participates in interdisciplinary team meetings and case conferences of the Program. • Provides referral and provision of information to appropriate long-term mental health services and social services and social services providers, or long-term residential facilities. • Coordinates and follows up on linkages made between clients and other service agencies and mental health providers to ensure continuity of care. • Liaison with, and consultation to, community agencies. • Provides outreach services as part of the Program to mentally ill individuals in the community who are experiencing, or are at risk of, psychosocial difficulties and require mental health intervention in their home. • Serves as resource person to the program and other components of the Agency, when requested, pertaining to psychiatric nursing. • Participates with the team and other appropriate Agency staff in the development and implementation of an in-service training component. • Assists and collaborates with the Program Coordinator in the overall functioning of the service. • Assumes Program Coordinator's functions in his/her absence, as requested. • Participates in community programs and education, as requested. • Contributes to the formulation of clinical and administrative policies and procedures and the preparation of policy and procedure manuals, as required. • May provide clinical supervision for Mental Health Technician, graduate Social Worker students or junior staff Social Workers. • Monitors mental status of Senior Citizens accepted to the program. • For Mobile Crisis - Adult (4711) FLOAT Team Only: Assists other Mobile Crisis Agencies across the five boroughs with 24-hour notice. This means you'll be part of a flexible response team, ready to provide crisis intervention and psychosocial support wherever needed in NYC. This requires adaptability and strong coordination skills. • Participates in special projects and performs other duties as assigned. Qualifications Licenses and Certifications: Current registration to practice as a Licensed Master Social Worker in New York State required As determined by operational/regional needs, valid drivers license may be required Education: Master's Degree In Social Work after successfully completing a prescribed course of study at a graduate school of Social Work accredited by the Council on Social Work Education and the Education Dept. and who is certified or licensed by the Education Dept to practice Social Work in New York State required Work Experience: Minimum of one year experience as a Social Worker in a health care setting required As determined by operational needs, bilingual skills may be required Pay Range USD $63,800.00 - USD $79,800.00 /Yr. About Us VNS Health is one of the nation's largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives us - we help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 “neighbors” who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.

Conducts comprehensive assessment of member UAS-NY for potential new members and existing members' conditions clinical, environmental, and social to establish an individual plan of care needed to maintain the member safe in the community. Identifies solutions that promote high quality and cost-effective health care services. Manages requests for services from providers, members, and care management team and renders clinical determinations in accordance with VNS Health Plans policies as well as applicable state and federal regulations. Works under general supervision. • Conduct face-to-face or telehealth UAS-NY assessments according to state guidelines, policies, procedures, and protocols • Utilize clinical skills to assess and document all aspects of the potential members long-term community-based needs • Communicate with members, families, providers, and other parties as needed to complete an accurate comprehensive assessment • Utilizes VNS Health and state-approved assessment questionnaire, guidelines, and documentation as well as interviews with members, family, and care providers in decision-making • Performs in-home assessment for members who have identified significant changes in condition since last in-home assessment; provides comprehensive review and determination of member's needs, including completion of UAS assessment questionnaire, tasking tool, and a projected service plan. Visits include all areas serviced by VNS Health Plans including upstate and downstate counties • Performs in-home assessment on members to determine the appropriate service plan, including completion of UAS assessment questionnaire, tasking tool, and a projected service plan. Visits include all areas serviced by VNS Health Plans • Explains VNS Health Plan benefits, including an explanation of the member's handbook • Ensures compliance with state and federal regulatory standards and VNS Health Plans policies and procedures • Identifies opportunities for alternative care options and contributes to the development of a safe member centered service plan • Consult with supervisor and others in overcoming barriers in meeting goals and objectives • Maintains current knowledge of organizational or state-wide trends that affect member eligibility • Coordinates with other departments, e.g. Care Management, Legal Affairs, Grievance and Appeals, Compliance, Membership Eligibility Unit, Quality as needed • Participates in requests for out-of-network services when a member receives services outside of VNS Health Plans network services • Keeps current with all health plan changes and updates through on-going training, coaching and educational materials • Participates in special projects and performs other duties as assigned Qualifications Licenses and Certifications: Current license to practice as a Registered Professional Nurse in New York State required. Certified Case Manager preferred. Education: Bachelor's Degree in nursing or equivalent work experience required. Master's Degree in nursing or equivalent work experience preferred. Work Experience: Minimum two years of clinical assessment, homecare or hospital experience required. Excellent organizational and time management skills, interpersonal skills, verbal and written communication skills required. Demonstrated strong relationship management skills, including a high degree of psychological sophistication and non-aggressive assertiveness required. Demonstrated successful conflict management skills and negotiation of “win-win” solutions required. Working knowledge of Microsoft Excel, Power-Point, and Word required. Knowledge of Medicaid and/or Medicare regulations required. Working Knowledge of UAS-NY preferred. Pay Range USD $85,000.00 - USD $106,300.00 /Yr. About Us VNS Health is one of the nation's largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives us - we help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 “neighbors” who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.

Provides and coordinates post-orientation field support and skills development activities to support the onboarding of newly-hired RNs and LPNs during their transition to VNS Health; provides similar support to incumbent staff, as needed. Works under general supervision. LOCATION: This is a float role that will support all 5 boroughs. • Acts as a preceptor for newly hired field RNs and LPNs, giving individualized instruction and guidance during the onboarding period as well as providing field support to incumbent clinicians as identified by management. • Provides ongoing feedback to branch management regarding individual nurse's learning progress and performance. Uses a variety of tools, e.g., Field visit tool evaluation, record review, employee assessment, skills checklist, milestones, etc., to identify, document and address orientation, performance, learning progress, and ongoing needs to inform manager about employee's coaching and supervision needs during and post-onboarding.. • Conducts/facilitates/participates in regularly scheduled preceptor team meetings that are focused, productive, promote ‘consensus' decision-making and enables the team to achieve desired performance results. Utilizes a variety of effective communication skills/tools to foster/elicit active team participation and information exchange at meetings. • Supports the knowledge and skills development of new RNS and LPNs, individually and in small groups including but not limited to documentation, case management, clinical skills, patient/family-centered care, reimbursement, time management, customer experience, etc. • Demonstrates and reviews specific procedures with RNs and LPNs, individually and as a group, as needed. Makes joint visits with field clinicians to observe and instruct in current/new techniques/ procedures/treatments and overall assessments in alignment with VNS Health policies and procedures. Assignments require visits in multiple regions. • Provides nursing care in accordance with VNS Health policies, practices, procedures and Standards of Nursing Practice. • Acts as a subject matter expert to staff for information concerning patient care. • Conforms to established work procedures in relation to regional/ program workflow. • Understands/interprets/disseminates the VNS Health reimbursement policy to staff in consult with supervisor or other staff and assists staff in identifying billing sources for patient care. • Participates in selected student programs to enhance/increase professional knowledge and to provide training/guidance to staff. • Participates in selected activities to various community audiences in conjunction with clinical operations. • Provides input and feedback for continuous improvement of the onboarding process for new RNs and LPNs and learning/education needs for incumbent staff. • Assumes responsibility for personal professional growth through attendance at in-services, internal and external training/workshops/conferences select journal readership and continued formal education. • Travels to patients' homes and/or other facilities with varying environments (e.g., elevated buildings, walk-ups, care facilities, single/multiple family homes, presence of pets, etc.) using approved transportation options to deliver direct care to patients. Provides preceptor support across regions based on operational need. • Transports and utilizes required medical equipment and supplies using VNS Health designated/supplied carrying case weighing approximately 25 - 30 lbs. to and from patient homes/care facilities, VNS Health offices and other locations. • Provides support to clinicians as they develop the skills to safely assist patients with activities of daily living, which may require positioning, moving, transferring and lifting patients of varying weights and physical conditions, with and without assistance and as appropriate, from family members and/or paraprofessionals. • Participates in special projects and performs other duties as assigned. Qualifications Licenses and Certifications: A license and current registration to practice as a Registered Professional Nurse in New York State required and Valid driver's license required and Wound Care Certification or willingness to obtain within one year of hire required Certification in Hospice and Palliative Care Nursing required Education: Bachelor's Degree in Nursing OR Associate's degree in Nursing required Work Experience: Four years' clinical home care experience required Minimum of two years full-time clinical home care experience required Minimum of one year of experience as a field staff nurse in VNS Health Home Care, which includes ability to manage/document cases with a minimum of supervision, identify/assess/formulate/implement action plan to address problem and evaluate outcome preferred Joint visits with other nursing staff to demonstrate new techniques preferred Four years' clinical hospice experience or clinical home care experience Minimum of two years' full-time clinical hospice or home care experience Pay Range USD $119,258.00 - USD $145,458.00 /Yr. About Us VNS Health is one of the nation's largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives us - we help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 “neighbors” who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.

Sign On Bonus Up To $1,000 Responsibilities: Under the direction and supervision of an RN or LPN, performs various resident care activities and related non-professional duties for the specific needs and comfort of the aged and those that need our help. Assist residents with activities of daily living to include: bathing, dressing, grooming and toileting. Transfer residents to and from activities and meals according to their individual service plans. Serve meals to residents in the dining room or their apartments. Record and report changes in residents' eating habits to supervisor. Promote quality services within company, state and federal regulations.

Manages and oversees the administration of a Behavioral Health Services (BHS) program, including the appropriate utilization and management of staff and the quality of program participants care with an emphasis upon an inter-disciplinary team approach to the delivery of care. Works under general direction. What We Provide Referral bonus opportunities Generous paid time off (PTO), starting at 30 days of paid time off and 9 company holidays Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability Employer-matched retirement saving funds Personal and financial wellness programs Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care Generous tuition reimbursement for qualifying degrees Opportunities for professional growth and career advancement Internal mobility, CEU credits, and advancement opportunities Interdisciplinary network of colleagues through the VNS Health Social Services Community of Professionals What You Will Do Provides clinical supervision to staff including assigning, monitoring and evaluating cases for clinical team(s). Conducts regularly scheduled team meetings. Provides back-up coverage for program leadership as required. Manages triage and case assignment procedures, new referrals, liaison activities, and staff scheduling to insure adequate coverage at all times. Collaborates with other team members and Behavioral Health Services (BHS) leadership in formulating clinical and administrative policies and procedures, preparing policy and procedure manuals, implementing and maintaining established policies and procedures, and proposing modifications and revisions of policies and procedures, as indicated. Collects, tracks, and monitors progress and outcomes for all staff assigned to the team(s); produces and maintains detailed reports for all data pertinent to the program. Reports relevant data to funders and central administration as needed. Oversees the maintenance of updated case records for team(s) through EMR and coordinates effective electronic communication throughout all provider databases, as needed. Maintains case records in accordance with program policies/procedures, as well as VNS Health, city, and state standards and regulatory requirements. Monitors the program budget and is knowledgeable of all financial aspects of the program, including, but not limited to, reimbursement and purchasing. Ensures volume and productivity meet program standards and operations. Oversees compliance of quality and performance indicators, and supervises staff to achieve goals. Performs internal audits to ensure compliance with policies and procedures and takes corrective action, as necessary to address deficiencies. Provides clinical subject matter expertise and serves as a resource to supervisors, clinicians and staff. Provides assessment, direct services to program participants and families in the community; advises and consults in case conferences, staff meetings, and discharge planning as needed. Promotes positive relationships within VNS Health and other community service organizations. Serves as program liaison to other community agencies, negotiating formal liaison and organizing consultation and education for referral sources. Participates in 24/7 on-call coverage schedule and performs on-call duties, as required. Investigates complaints registered by program participants, completes Incident Reports and other safety and quality reports within required time frames. Collaborates with program leadership and other staff in the development and implementation of in-service education programs. Performs all duties inherent in a supervisory role. Ensures effective staff training, interviews candidates for employment, evaluates staff performance and recommends hiring, promotions, salary actions, and terminations, as appropriate. Oversees the development of systems and records for billing each MCO. Qualifications Licenses and Certifications: Current registration to practice as a Nurse, Social Worker, Psychologist, Marriage and Family Therapist, Mental Health Counselor or other related license in the State of New York required For IMT: LCSW or LMHC required Education: Master's Degree degree in Social Work, Psychology, Marriage and Family Therapy, Mental Health Counseling, Nursing or other related field required Work Experience: Minimum of five years of supervisory and administrative experience with demonstrated competency in program management, budget management, and community relations required Strong interpersonal and leadership skills required. Knowledge of Microsoft applications required Pay Range USD $77,200.00 - USD $96,500.00 /Yr. About Us VNS Health is one of the nation's largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives us - we help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 “neighbors” who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.

Monitors and assesses the delivery of home health field services. Supervises the activities of the field Home Health Aides (HHA). Provides case management support, clinical intervention, development of care plan and follow up as needed. Works under general supervision. • What We Provide Referral bonus opportunities Generous paid time off (PTO), starting at 30 days of paid time off and 9 company holidays Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability Employer-matched 401k retirement saving program and opportunity for both pre- and post-tax contributions Personal and financial wellness programs Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care and commuter transit program Generous tuition reimbursement for qualifying degrees Opportunities for professional growth, career advancement and CEU credits What You Will Do Performs initial and ongoing supervisory field visits to patients' homes to provide assessment, training support, in-home coordination and/or crisis management. Conveys any significant changes in the patient's condition, emergency intervention, or care plan changes. Reports all interventions made to the clinical manager and documents findings electronically. Collaborates with the primary care physician and clinical team to perform a full patient assessment by gathering the patient's medical history and medication information. Supervises the initial home patient assessment to ensure the HHA is following VNS guidelines and regulations. Identifies continued training needs of the home health aide and documents the information electronically. Delivers the start of care packet and provides an overall review with the patient/caregiver on initial visit. Educates and reviews the paraprofessional plan of care with the Home Health Aide (HHA). • Participates in quality assurance and education programs as requested by management. • Participates in special projects and performs other duties as assigned. Qualifications Licenses and Certifications: License and current registration to practice as a Registered Professional Nurse in the State of New York required CPR/BLS Certification required Education: Associate's Degree in Nursing from an approved program required Bachelor's Degree in Nursing from an approved program preferred Work Experience: Minimum of two years in a clinical background as a Registered Nurse required Home care experience in a licensed home care service agency or CHHA settings preferred Pay Range USD $77,200.00 - USD $96,500.00 /Yr. About Us VNS Health is one of the nation's largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives us - we help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 “neighbors” who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.

Provides support to new Occupational Therapists as they begin their career. Provides occupational therapy services to meet the needs of the patient/client and manages/coordinates the delivery of cost-effective multidisciplinary health care services for a caseload of patients/clients consistent with VNS Health philosophy, policy, goals and objectives, and Standards of Physical Therapy. Attends seminars on applied learning topics, reflects on clinical experiences in supportive group setting, and shares insights with peers. What We Provide Generous paid time off (PTO), starting at 31 days of paid time off and 9 company holidays Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability Employer-matched retirement saving funds Personal and financial wellness programs Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care Generous tuition reimbursement for qualifying degrees Opportunities for professional growth and career advancement Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities What You will Do • Participates in classroom learning activities which include topics such as critical thinking, evidence-based best practice assessments, care planning, evaluation of care, and therapeutic interventions. • Shadows occupational therapists to get field experience. Reviews experiences in group debriefs. • Provides occupational therapy services to VNS Health home care patients through comprehensive assessment. • Develops and implements a plan of care consistent with the VNS Health's goals and Rehabilitation policies and procedures. • Documents content and process of all services provided in accordance with government regulations/requirements, and VNS Health policies, practices, and procedures. Initiates and maintains written (including clinical and progress notes) and verbal communications with team members and management to assure optimal patient/client care. • Provides therapeutic care in accordance with VNS Health policies, practices, procedures, and Standards of Rehabilitative care, which may require standing, stooping, sitting, crouching, bending, and stretching to deliver patient/client care. • Transports and utilizes required medical equipment and other supplies using VNS Health designated/supplied carrying case weighing approximately 25 - 30 lbs. to and from patient/client homes/care facilities. • Follows work procedures in relation to established workflows. • Maintains productivity sufficient to meet VNS Health goals. • Travels to patient/clients' homes and/or other facilities with varying environments (e.g., elevated buildings, walk-ups, care facilities, single/multiple family homes, presence of pets, etc.) using approved transportation options to deliver direct care to the patient/client. • Assumes responsibility for personal professional growth through attendance at in-services, training, continued formal education and select journal readership. Qualifications Licenses and Certifications: License and current registration to practice as an occupational therapist in New York State required Education: Bachelor's Degree in Occupational Therapy from a program approved by the New York Department of Education required Master's Degree in Occupational Therapy from a program approved by the New York Department of Education preferred Work Experience: Recently received Occupational Therapist license Less than one year of clinical work experience in field of occupational therapy required Pay Range USD $77,200.00 - USD $96,500.00 /Yr. About Us VNS Health is one of the nation's largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives us - we help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 “neighbors” who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.

Provides physical therapy interventions to designated patients under the supervision of a Physical Therapist (PT). Assists in monitoring patient progress through observations and follows up with supervising therapist. Works under PT supervision as required under NY State Education law. What We Provide Referral bonus opportunities Generous paid time off (PTO), starting at 30 days of paid time off and 9 company holidays Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability Employer-matched retirement saving funds Personal and financial wellness programs Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care Generous tuition reimbursement for qualifying degrees Opportunities for professional growth and career advancement Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities What you will do: Follows established physical therapy plan of care, including physical therapy interventions and patient/caregiver education. Modifies specific treatment procedures in accordance with PT plan of care and Physical Therapy Assistant (“PTA”) scope of practice. Documents all care provided and maintain records per VNS Health policy and standards. Assists in monitoring patient progress through observation and follows up with Supervising Therapist in accordance with VNSNY policy. Complies with scope of practice for PTA, including a co-visit with Physical Therapist on all initial PTA visits and keeps PT informed. PT will re-assess patient every 6 visits or 30 days (whichever comes first). Manages assigned caseload; provides physical therapy services to patients as directed per PT plan of care. Participates in VNS Health meetings, including but not limited to, interdisciplinary team meetings, in-service and training programs, rehab services meetings and caseload reviews. Travels to patients' homes and/or other facilities with varying environments (e.g., elevated buildings, walk-ups, care facilities, single/multiple family homes, presence of pets, etc.) using approved transportation options to deliver direct care to the patient. Assists patients with therapeutic interventions and activities of daily living, which may require positioning, moving, transferring and lifting patients of varying body sizes and physical conditions, with and without assistance and as appropriate, instructing, demonstrating and verifying capabilities of family members and/or paraprofessionals. Ability to use and assist patient with use durable medical equipment as a component of the plan of care, including but not limited to wheelchairs, patient transfer lifts, ambulatory devices, slings, splints, orthoses, prostheses, and exercise/strengthening equipment. Provides care in accordance with Agency policies, practices, procedures and standards, including professional practice standards of care, which may require standing, stooping, sitting, crouching, twisting, reaching, bending and stretching to deliver patient care. Transports and utilizes required technology devices (tablet), infection control materials and supplies using VNS Health designated/supplied carrying case (backpack) weighing approximately 15 - 20 lbs to and from patient homes/care facilities, VNS Health offices and therapists' home. Participates in special projects and performs other duties as assigned. Qualifications Licenses and Certifications: New York State Certification as Physical Therapist Assistant Required Valid driver's license may be required, as determined by operational/regional needs Education: Associate's Degree as Physical Therapist Assistant from a New York State approved program or whose educational credentials have been approved equivalent by New York State Required Work Experience: Minimum of two years experience in clinical patient care (per NY State Education Law) required Bilingual skills may be required, as determined by operational needs Basic PC skills preferred Pay Range USD $33.88 - USD $42.35 /Hr. About Us VNS Health is one of the nation's largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives us - we help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 “neighbors” who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.

Works as a member of an interdisciplinary care team at a NORC (Naturally Occurring Retirement Community) or Senior Living Retirement Community location and is responsible to coordinate a broad range of health and social services to help support older residents to age in their own homes. NORCs do so by facilitating and integrating the health and social services already available in the community while organizing additional services and supports necessary to help meet the goal of enabling older adults to remain in their community. Locations available throughout NYC. Works under general direction • Collaborates with the Site staff to ensure residents engage in self-care management health strategies. • Provides health focused outreach to seniors who may benefit from supportive services provided by the program. • Promote and encourage healthcare activities such as health screening, health assessments, health care linkages, and health presentations. • Makes telephone calls and home visits to individual residents aimed at assessing their needs and supporting successful community living activities. • Makes referrals to appropriate health services based on the assessed needs of the resident. • Provides Health Care Advocacy by acting as a liaison between the various healthcare systems during times of transition. • Assist residents needing direct patient care to connect with their physician or other appropriate health care services to address their individual needs. • Documents all nursing interventions provided as required by site location. • Participates in special projects and performs other duties as assigned. Qualifications Licenses and Certifications: License and current registration to practice as a Registered Professional Nurse in New York State required CPR/BLS Certification required Education: Associate's Degree in nursing required and Bachelor's Degree in nursing preferred Work Experience: Minimum of two year of experience working as an RN in LHCSA or CHHA. required and Prior experience working with an aging population and providing clinical assessments of their health needs. required Pay Range USD $40.95 - USD $51.19 /Hr. About Us VNS Health is one of the nation's largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives us - we help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 “neighbors” who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.

Under the direction of the Director of Quality Improvement, the Quality Improvement Specialist is responsible for implementing the organization's Performance Improvement plan. Primary responsibility for designing and implementing accurate data collection and audit strategies to meet the goals of performance improvement projects. Responsible for meaningful aggregation of data using appropriate performance improvement tools and methodologies and implementing and facilitating appropriate interventions to meet quality goals. Promotes a culture that is positive, that values individual strengths, and is committed to optimal patient care, and compliance with regulatory standards. Key responsibilities include: Primary responsibility for data abstraction of all Stroke cases and compilation of reports using Get with the Guidelines Stroke Database. Facilitates the Stroke Committee performance improvement initiatives and facilitates ongoing compliance with New York State and Joint Commission Stroke requirements. Attend Code Gray events and assist in debriefing post event as required. Facilitates and conducts monthly pressure injury and restraint prevalence studies in accordance with the National Database of Nursing Quality Indicators methodology.Analyzes prevalence study results and identify improvement opportunities. Conducts focused audits as directed which may include direct observation of clinical staff, review of medical record information, or patient interview. Facilitate and meet analytic needs for improvement projects/initiatives. Supports the department in development of problem charter and selection of the best tools for data analysis. Working knowledge of basic statistical concepts and improvement tools and techniques. Lead and/or facilitate complex multidisciplinary improvement teams as needed to achieve quality and performance improvement goals. Responsible for data collection, measurement, and analysis for organizational, federal and state quality metrics. Conduct focused audits of compliance with regulatory standards (CMS, TJC, and NYS) as directed. Create and present data needed for evaluation and appropriate action by committees, leadership, and quality improvement teams. Represents the organization within and external to the community when required. Assist in improving patient experience through analysis of data and implementation of initiatives to improve performance. Requirements: Bachelor's Degree or commensurate experience required. Registered Nurse in New York State required Master's Degree in Healthcare specialty preferred Current certification as CPHQ preferred. Expertise in Microsoft office products including PowerPoint and Microsoft Excel. Familiarity with health care clinical operations and processes in an acute care hospital setting. Familiarity with regulatory requirements as related to hospital setting. Other Requirements: The employee must regularly lift, carry or push/pull less than 10 pounds, frequently lift, carry or push/pull less than 10 pounds, and occasionally lift, carry or push/pull up to 10 pounds. While performing the duties of this Job, the employee is regularly required to perform activities that require fine motor skills. The employee is frequently required to do repetitive motion, hear, reach, sit, and speak. The employee is occasionally required to walk. Specific vision abilities required by this job include color vision, far vision, and near vision. The noise level in the work environment is usually quiet. Interactions with a variety of disciplines and patient populations Salary: $120K-$130K Saint Joseph's Medical Center is an equal opportunity employer.

About the Role We are seeking a highly skilled AthenaOne Subject Matter Expert (SME) Systems Analyst with ambulatory care and Meditech experience to join our growing IT Applications team. This role is critical to supporting and optimizing our clinical and operational systems, ensuring seamless integration across platforms, and driving provider adoption through workflow optimization. As an Athena SME, you will serve as the go-to resource for Athena Ambulatory configuration, support, and optimization, while also leveraging your Meditech expertise to ensure effective interoperability between systems. You will collaborate closely with clinical, operational, and technical stakeholders to deliver high-quality solutions that improve patient care, provider efficiency, and organizational outcomes. Key Responsibilities • Serve as the Athena Ambulatory Systems Analyst SME, providing expert-level support, analysis, and configuration. • Collaborate with clinical and operational teams to identify workflow gaps, design solutions, and implement system enhancements. • Support Meditech integration initiatives, including interface development, testing, and ongoing maintenance. • Act as liaison between IT and clinical departments to translate technical requirements into user-friendly solutions. • Lead troubleshooting efforts, root cause analysis, and resolution of system issues across Athena and Meditech. • Manage ServiceNow tickets, system upgrades, testing, and change control processes. • Assist in the development of training materials, provider onboarding/offboarding processes, and go-live support. • Analyze and optimize workflows for documentation, order entry, inbox management, and reporting. • Ensure compliance with healthcare IT standards, data integrity, and patient safety requirements. • Participate in cross-functional projects, steering committees, and optimization initiatives. Qualifications • Bachelor's degree in Information Systems, Healthcare IT, or related field (or equivalent experience). • 5+ years of experience with AthenaOne (Ambulatory), including build, configuration, workflows, and reporting. • Proven experience with Meditech Expanse (or other Meditech platforms), including integration and interface support. • Strong understanding of healthcare operations, ambulatory workflows, and clinical documentation practices. • Hands-on experience with HL7, Cloverleaf/Rhapsody, or other interface engines a plus. • Excellent problem-solving, communication, and customer service skills. • Ability to manage multiple projects and deadlines in a fast-paced environment. • Experience collaborating with providers, clinicians, and operational leaders. Preferred Skills • Knowledge of additional EMR/EHR platforms (Epic, Cerner, Allscripts, NexGen, etc.). • Familiarity with Athena reporting tools, Snowflake, and Tableau for analytics. • Experience with compliance requirements (HIPAA, HITECH, Article 28). • Prior experience supporting provider training, onboarding, or optimization initiatives.

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Under the direction of the Vice President and Chief Quality Officer, the Director of Quality Improvement is responsible for developing and implementing the organization's Performance Improvement plan and priorities consistent with regulatory standards and evidence based best practices. As a member of the leadership team, serves as a role model and leader to colleagues and staff throughout the organization. Thoughtfully develops and implements initiatives to achieve improvements consistent with hospital strategic priorities. Promotes a culture that is positive, that values individual strengths, and is committed to optimal patient care, and compliance with regulatory standards. This position is responsible for direct supervision of the Quality Analyst and Quality Improvement Specialist and serves as the Stroke Coordinator. Key responsibilities include: • Strategic focus on improving quality. Responsible for goal setting and achievement using SJMC established Performance Improvement methodology and analytic tools. Defines measurable and actionable metrics and ongoing monitors to sustain performance. • Identifies and drives analytic needs for improvement projects/initiatives. Supports leaders in development of problem charter and selection of the best tools for data analysis. Mastery of basic statistical concepts, tools and techniques and working knowledge of improvement tools and techniques. Teaches/mentors others on basic topics and able to assist others with advanced topics. • Serves as Stroke Coordinator and supports the Stroke Program including defining and developing structure, process and outcome measures, policies, accreditation and facilitating and actively developing initiatives to meet and exceed evidence-based care metrics for stroke patients. • Lead and/or facilitate complex multidisciplinary improvement teams as needed to achieve quality and performance improvement goals. • Responsible for oversight of data collection, measurement, and data analysis for organizational, federal and state quality metrics. • Coordinate mortality, patient complaint, and outcome reviews. • Serve as a regulatory resource regarding state and federal regulations and standards, including but not limited to CMS, TJC, and NYS. • Create and present data needed for evaluation and appropriate action by committees, leadership, and quality improvement teams. • Represents the organization within and external to the community when required. • Assist in improving patient experience through analysis of data and implementation of initiatives to improve performance. Requirements: • Bachelor's Degree or commensurate experience required. • Registered Nurse in New York State required • Master's Degree in Healthcare specialty preferred • Current certification as CPHQ strongly preferred. Certification required within 3 years of hire date. • Previous managerial experience preferred. • Competence in Microsoft office products including PowerPoint and Microsoft Excel. • Familiarity with health care clinical operations and processes in an acute care hospital setting. • Familiarity with regulatory requirements as related to hospital setting. Other Requirements: • The employee must regularly lift, carry or push/pull less than 10 pounds, frequently lift, carry or push/pull less than 10 pounds, and occasionally lift, carry or push/pull up to 10 pounds. • While performing the duties of this Job, the employee is regularly required to perform activities that require fine motor skills. The employee is frequently required to do repetitive motion, hear, reach, sit, and speak. The employee is occasionally required to walk. • Specific vision abilities required by this job include color vision, far vision, and near vision. • The noise level in the work environment is usually quiet. Salary: $170K-$180K Saint Joseph's Medical Center is an equal opportunity employer.

Triages incoming calls from patients and/care givers, assesses needs, gives appropriate clinical recommendations, and guides patient to appropriate level of care or resources. Communicates and coordinates care of patient when regional centers are closed. Works under general direction. The shift for this role is Monday through Wednesday, 4:00 p.m. - 12:00 a.m. and Saturday & Sunday, 6:00 a.m. - 2:00 p.m. What We Provide Referral bonus opportunities Generous paid time off (PTO), starting at 30 days of paid time off and 9 company holidays Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability Employer-matched retirement saving funds Personal and financial wellness programs Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care Generous tuition reimbursement for qualifying degrees Opportunities for professional growth and career advancement Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities. What You Will Do Collects and compiles necessary medical and social information and utilizes clinical expertise, VNS Health policy and procedure and approved guidelines to assess the physical, social, and psychological needs of patients calling the Contact Center after-hours. Utilizes assessment data, clinical expertise, VNS Health policy and procedures and approved guidelines to provide appropriate care advice and direct caller to appropriate disposition during telephone encounter. Refers inquiries to an appropriate resource or level of care. Utilizes an automated set of clinical protocols, which guides the telephone interaction through a highly focused assessment and prompt disposition of the caller's problem. Enters telephone encounter into the computer system at time of call, including details of the situation, and outcome. Documents all inquiries for medical and statistical purposes and follows up with appropriate region and/or program to ensure individual patient situations requiring supervisory attention are met. Coordinates after hours care of patients by contacting field staff, MD's, patients, family members, contacts and/or vendors to ensure continuity of care after hours. Provides report on significant events, plan of care changes and other patient/caregiver issues requiring further action and/or follow-up to respective team. Supports field staff after-hours; consults and collaborates with clinical management to resolve complex issues with clinical information received. Assists with orientating new nurses to the Contact Center RN role and responsibilities Keeps abreast of new nursing trends and assumes responsibility for professional growth; maintains high levels of clinical knowledge and skills. Participates in on call coverage as needed to ensure department operational needs are met. Participates in special projects and performs other duties as assigned. Qualifications Licenses and Certifications: License and current registration to practice as a Registered Professional Nurse in New York State required Hospice and Palliative Nurses Association (HPNA) certified preferred Education: Associate's Degree in Nursing required Bachelor's Degree in Nursing preferred Work Experience: Minimum of two years of experience in Home Care, Ambulatory Care, Emergency Room, Acute Care Telephone Triage and/or Management required Clinical competence in nursing required Ability to multitask in a fast-paced setting required Demonstrated ability to listen attentively, evaluate calls, and use judgment in a time sensitive environment required Effective oral/written communication, analytical, interpersonal and leadership skills required Proficient in the use of a personal computer preferably Microsoft Windows preferred Pay Range USD $85,000.00 - USD $106,300.00 /Yr. About Us VNS Health is one of the nation's largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives us - we help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 “neighbors” who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.

Brooklyn Center is hiring a Assistant Director of Nursing (ADON) in Brooklyn, NY. Assist the DNS with management responsibilities and in maintaining the quality of care Responsible for Wound/Skin Rounds weekly Assist with compliance and ensure effective communication with all levels of nursing staff Meet the nursing medical needs of all residents 24 hours on call Coordinate and direct the total planning for nursing services Maintain a comprehensive knowledge of general nursing theory and practice Responsible for the accurate and timely completion of medical records Assist with interviewing, hiring and orienting of new nursing staff Oversee daily staffing process infection control Maintain flexibility with work schedule to address unpredictable needs REQUIREMENTS: Current State RN license required Min. 3 yrs. exp. in Long-Term Care settings 2 years of management experience preferred 1-year staff education experience preferred Excellent Communication Skills required Evidence of basic leadership skills and supervision Flexible hours required About us: Brooklyn Center for Rehabilitation and Healthcare is a state-of-the-art 281-bed rehabilitation and skilled nursing facility located in the Crown Heights section of Brooklyn. It's a 280,000 sq. ft. ultramodern facility with a 6,000 sq. ft. high-tech therapy suite and 14,000 sq. ft of exclusive rooftop and outdoor spaces. A recognized leader in short-term rehab and long-term care, Brooklyn Center is committed to ensuring the highest quality of life for all our patients and residents, helping each to get stronger, healthier, and happier. We're a community of friends, neighbors, and family living life to the fullest. Brooklyn Center is a proud member of Centers Health Care-the largest post-acute health care network in the Northeast. Equal Opportunity Employer -M/F/D/V