Brightway Insurance jobs in Jacksonville, FL

Company Brightway Insurance is a leading property and casualty insurance distribution company with over 300 franchise 35 states We pride ourselves on delivering exceptional customer experiences and empowering our agents with innovative tools and support We are currently seeking Customer Service Representative CSR to join our team Position Summary As a CSR you will play a key role in ensuring our clients receive excellent service and support Youll assist both new and existing customers by answering questions processing changes to policies handling billing inquiries and supporting sales efforts when needed Responsibilities Provide exceptional customer service to policyholders via phone email and in person interactions Assist clients with policy changes billing inquiries claims and general insurance questions Educate clients on available coverages products and discounts Maintain accurate records in our CRM and carrier systems Collaborate with agents and producers to ensure a seamless customer experience Support retention efforts by identifying opportunities for cross selling and upselling Qualifications High school diploma or equivalent required; college degree a plus4 40 Customer Service License required or ability to obtain within 30 days1 years of experience in insurance or a customer service related role preferred Strong communication and interpersonal skills Detail oriented with excellent organizational abilities Proficient in Microsoft Office Suite and comfortable learning new software Why Join Us Competitive salary plus performance bonuses Opportunities for career growth and professional development Supportive team environment Work that makes a difference in peoples lives

Brightway is a data rich insurance franchise with over 1 billion in premium and hundreds of thousands of customers on a significant growth trajectory As we scale our data capabilities to meet enterprise grade requirements we need an experienced Director of Data Engineering to lead our comprehensive data strategy across all platforms and systems This role goes beyond building pipelines it requires expertise in financial data accuracy complex data modeling and creating enterprise grade auditable data infrastructure that will withstand regulatory scrutiny and audit requirements The ideal candidate will have proven experience leading data organizations through significant growth phases preferably including experience with public company data requirements or regulated environments You will oversee our entire data ecosystem including Azure Data Lake Power BI platform legacy data systems and emerging data sources while ensuring absolute accuracy in financial reporting and transforming complex insurance data structures into intuitive business models that executives can trust and act upon This is a critical leadership role with high visibility to our executive team board and investors at GrowthCurve Capital a private equity firm focused on accelerating growth through AI digital transformation and human capital Scope As the Director of Data Engineering you will lead a small but highly capable team of data engineers and data analysts onshore and offshore FTE and contractors responsible for designing building and maintaining enterprise grade data platforms and solutions You will serve as the strategic data leader working directly with C level executives and the Executive Leadership Team to understand business objectives and translate them into robust scalable data solutions Your responsibilities span the entire data ecosystem modernizing legacy systems architecting our Azure based Data Lake managing and evolving our Power BI analytics platform ensuring financial data accuracy across multiple source systems and establishing the documentation governance and audit controls required for public company readiness You will be responsible for complex data modeling efforts that bridge technical insurance data structures with business friendly representations enabling leaders to make data driven decisions with confidence This role requires someone who has been there before you must have demonstrable experience building enterprise data platforms in regulated industries preferably with experience navigating public company data requirements or similar compliance driven environments Job Responsibilities Strategic Leadership & Platform Management Develop and execute a comprehensive data strategy aligned with public company readiness partnering directly with C level executives and ELT to deliver solutions that drive business growth Own the end to end data ecosystem including Azure Data Lake Azure Synapse Data Factory Power BI platform and legacy data systems Evolve and enhance existing data architecture to enterprise grade standards that are scalable well documented auditable and built to public company standards Lead sophisticated data modeling efforts that transform complex insurance business definitions and technical data structures into intuitive business aligned models that executives can trust and act upon Ensure absolute accuracy in financial data across all source systems and partner with Finance to re engineer manual processes into automated auditable workflows with robust controls and reconciliation Establish and enforce data governance policies standards and comprehensive documentation to meet regulatory and audit requirements Identify new data sources and business use cases then architect and deliver solutions to integrate and leverage that data effectively Team Leadership & Execution Build manage and mentor a lean high performing team of data engineers and data analysts onshore and offshore FTE and contractors Balance strategic long term platform development with urgent short term business needs effectively prioritizing a complex backlog Modernize and migrate legacy data platforms while ensuring zero disruption to critical business operations Establish SLAs monitoring and operational excellence practices to maintain platform reliability and data freshness Skills and Experience Bachelors degree in Computer Science Data Engineering or related technical field; Masters degree preferred10 years of experience in data engineering data architecture or analytics engineering with at least 5 years in leadership roles managing onshore and offshore teams Proven experience preparing data platforms for public company standards managing SOX compliant data systems or building enterprise data platforms in regulated industries must be able to speak to specific examples Expert level knowledge of Azure Synapse Analytics Azure Data Factory Azure Data Lake Storage and Power BIStrong experience with enterprise data modeling methodologies and demonstrated success managing complex financial data consolidation across multiple source systems Advanced SQL skills proficiency in ETLELT design patterns and hands on technical ability can review code write SQL debug pipelines Knowledge of data governance metadata management and compliance requirements SOX GDPR etc Exceptional communication skills with ability to present complex technical concepts to C level executives and board members Strong documentation skills and strategic mindset with ability to balance big picture thinking with granular execution Prior experience in startups high growth companies or companies that have become public preferred Background in property & casualty insurance or insurance technology strongly preferred Equal Employment Opportunity Brightway Insurance is committed to creating a diverse and inclusive workplace that values and respects the contributions of all individuals We are an equal opportunity employer and do not discriminate based on race color national origin sex age disability religion sexual orientation gender identity or any other characteristic protected by applicable law We believe that a diverse workforce is essential to our success and fosters innovation creativity and collaboration We are dedicated to ensuring that our hiring promotion and training practices reflect this commitment We encourage applications from individuals of all backgrounds and experiences and look forward to building a diverse team that reflects the communities we serve

Job Description About Brightway Established in 2008, Brightway has grown to become one of the largest privately-owned property/casualty insurance distribution companies in the U.S. with more than 350 agencies in 38 states and more than $1.4 billion in annual premiums. Brightway is a purpose and core value-driven organization. We provide a blueprint for a future-proofed life. Through our successful model, agency owners focus on protecting their clients' most important assets through consultation, curated choice, and confidence. While Brightway focuses on our agency owners through back office, marketing support, and constant learning and development. Additionally, Brightway builds, integrates, and launches best-in-class and proprietary technology to help our agency owners better connect with clients to deepen relationships and drive success. Scope Under general supervision, provides a broad range of insurance-related customer service and business development support and services to our AAOs as well as existing customers in order to maintain and strengthen relationships. Plays a key role as the “face/voice of Brightway” to inbound callers and those who receive outbound calls. Works with all levels of the organization to promptly resolve issues to ensure satisfaction. Job Responsibilities Handles requests received in inbound phone calls and emails from customers, agents and others Proactively makes outbound phone calls with the purpose of providing service or selling additional products/services Fulfills requesters' needs, ensuring satisfaction Acts as mentor to those less experienced Listens to, and incorporates, feedback Documents activities and follow up in appropriate systems regularly and accurately Performs other related duties as assigned Reports activity and outcomes to manager Skills, Licenses, Certifications Strong customer service mindset: a desire and ability to deliver service that provides a high level of satisfaction Strong communicator; must be able to convey ideas in a clear and concise manner Ability to learn new Brightway systems and procedures Independent judgment and decision making Ability to learn, embrace and put into practice new concepts and skills Able to gather and analyze facts and data, draw inferences, weigh alternatives and present logical solutions Able to manage own time, activities and resources Team player; must be able to contribute to the team and rely on others to achieve objectives Can demonstrate Brightway values of Smart, Accountable and Trustworthy. Education and Experience This position requires a bachelor's degree and 2-5 years' experience in Commercial Lines Customer Service or a related field. The applicant must be proficient in Microsoft Office products (Word, Excel, Outlook, PowerPoint) and must have a Property and Casualty license. This position is based in Jacksonville, Florida. Equal Employment Opportunity: Brightway Insurance is committed to creating a diverse and inclusive workplace that values and respects the contributions of all individuals. We are an equal opportunity employer and do not discriminate based on race, color, national origin, sex, age, disability, religion, sexual orientation, gender identity, or any other characteristic protected by applicable law. We believe that a diverse workforce is essential to our success and fosters innovation, creativity, and collaboration. We are dedicated to ensuring that our hiring, promotion, and training practices reflect this commitment. We encourage applications from individuals of all backgrounds and experiences and look forward to building a diverse team that reflects the communities we serve.

About the Role Brightway is seeking an experienced Sales Recruiter to hire Insurance Sales Producers across multiple markets This role is critical to Brightways growth and requires someone who excels in high volume recruiting strategic sourcing and building strong pipelines in a fast paced metrics driven environment Key Responsibilities Manage full cycle recruiting for Insurance Sales Producer openings Execute high volume sourcing strategies to consistently generate qualified talent including passive candidates Conduct initial phone screens to assess sales aptitude communication skills and motivation Build and maintain pipelines for current and future hiring needs Partner with Agency Owners and internal stakeholders to refine hiring profiles and strategies Post jobs manage inbound applicants and leverage multiple sourcing tools LinkedIn Indeed resume databases social media Maintain accurate organized data within the ATS and recruiting dashboards Track and report key recruiting metrics pipeline volume time to fill conversion rates Deliver a strong candidate experience aligned with Brightways service driven culture Promote the Brightway brand to prospective talent Required Qualifications 3 years of high volume sales recruiting experience insurance or similar industry preferred Proven success sourcing candidates at scale Strong proficiency with tools such as LinkedIn Recruiter Indeed and resume databases Excellent communication relationship building and organizational skills Ability to manage multiple requisitions and meet aggressive timelines Experience hiring licensed insurance professionals is a plus Comfort working in a fast paced metrics driven environment Preferred Qualifications Experience recruiting insurance agents sales reps or other commission based roles Knowledge of state licensing requirements and insurance hiring nuances Experience working with decentralized hiring models or agency owners What Brightway Offers Competitive Salaried compensation Opportunity to directly impact Brightways agency growth Supportive collaborative team environment Career development within a rapidly expanding organization Ability to help build a best in class recruiting function About Brightway Insurance Brightway Insurance is one of the fastest growing personal lines insurance distribution platforms in the US With industry leading training carrier access and operational support Brightway empowers agency owners and producers to grow The recruiting function is expanding to support continued nationwide growth

We are seeking an experienced IT Systems Engineer to join our team, primarily focusing on the management and optimization of our cloud and on-premises IT infrastructure. The ideal candidate will ensure seamless operation and provide robust support across critical systems, including Azure Active Directory, Office 365, and various infrastructure components, to deliver high-performance and secure IT services within our organization. Essential Duties and Responsibilities: Azure Active Directory (Most Important): Design, implement, and maintain Azure Active Directory (AAD) environments. Manage and enforce security policies, such as Multi-Factor Authentication (MFA), Conditional Access, and Identity Protection. Integrate AAD with other cloud services and applications, ensuring seamless Single Sign-On (SSO) experiences. Configure and manage user accounts, roles, and groups within Azure AD. Monitor Azure AD logs for security events and optimize for performance. Office 365 (Most Important): Administer and support the Office 365 suite, including Exchange Online, SharePoint Online, Teams, and OneDrive. Configure and manage Office 365 policies for security, compliance, and data loss prevention. Assist with user migrations, provisioning, and deprovisioning. Troubleshoot Office 365 connectivity and functionality issues. Perform regular monitoring and optimization to ensure availability and performance. Windows Servers: Install, configure, and maintain Windows Server environments, ensuring adherence to best practices for security and performance. Manage Windows Server roles, such as DNS, DHCP, and Group Policy. Perform routine system updates, patching, and vulnerability management. Monitor server performance, capacity, and security, addressing issues proactively. Ensure server backups, replication, and disaster recovery plans are in place and regularly tested. VMware vSphere Environment: Manage VMware vSphere environments, including ESXi hosts and virtual machines (VMs). Configure and maintain vCenter Server, virtual networks, and storage configurations. Perform routine health checks, upgrades, and patching within vSphere. Implement and optimize vSphere High Availability (HA) and Distributed Resource Scheduler (DRS). Troubleshoot VM performance issues, resource allocation, and scaling. Active Directory (On-Premises): Manage on-premises Active Directory, including user accounts, group policies, and organizational units. Implement and enforce security policies, including account lockout and password expiration. Set up and manage trust relationships, forests, and domains. Oversee AD replication and troubleshoot issues related to domain controllers. Perform regular AD health checks, backup, and disaster recovery testing. Storage Area Network (SAN): Configure, maintain, and monitor SAN infrastructure to support high availability and performance. Manage storage allocation, thin provisioning, and snapshots. Implement storage redundancy and perform capacity planning. Monitor SAN health and performance, addressing issues proactively. Ensure SAN data backup and disaster recovery procedures are in place and tested. SQL Servers: Administer SQL Server environments, including installation, configuration, and maintenance. Perform database backups, restorations, and implement high availability solutions (e.g., Always On Availability Groups). Monitor SQL Server performance, optimize queries, and address bottlenecks. Manage database security, including user roles and permissions. Troubleshoot and resolve SQL Server issues, ensuring data integrity and availability. Veeam Backup and Replication: Configure and manage Veeam Backup and Replication for data protection. Implement and monitor backup schedules, retention policies, and restore processes. Ensure compliance with backup and disaster recovery objectives. Test backups and perform regular recovery drills. Troubleshoot and resolve backup failures, optimizing for speed and reliability. Required Qualifications and Skills: Experience: Minimum of five years of experience in most of the above-listed areas, with in-depth knowledge of Azure AD and Office 365. Technical Proficiency: Strong background in IT systems engineering, network management, virtualization, and storage technologies. Security Awareness: Knowledge of IT security best practices, data protection regulations, and disaster recovery planning. Problem-Solving: Demonstrated analytical skills and ability to troubleshoot complex technical issues independently and as part of a team. Communication: Effective communicator with a focus on user support and cross-functional collaboration.

Job Description The Opportunity Advance your career with the Brightway Insurance, one of the largest and fastest-growing independent personal lines insurance agencies in the U.S. We offer access to more markets than other agencies, allowing our agents to provide customized insurance solutions tailored to each client's unique needs-at a price they can afford. We are expanding and looking for motivated insurance professionals or individuals with a proven track record of success who are eager to build a rewarding career. At Brightway, we invest in your success with industry-leading sales training, lead generation support, and mentorship from top-performing agents. As a Brightway Insurance Sales Representative, you'll focus on developing client relationships within your community and offering a full suite of insurance products. Our streamlined operations allow you to maximize your sales efforts without being weighed down by administrative tasks. Key Responsibilities: Selling Property and Casualty Insurance using consultative sales techniques. Identify and engage potential customers through established lead-generation methods. Advise clients on tailored insurance solutions that meet their unique needs. Develop and maintain strong business relationships. Participate in incentive programs and sales contests to drive performance. Consistently exceed sales targets for new business quotes and policy issuance. Qualifications: 1-3 years Property and Casualty Insurance Sales Experience Strong communication and interpersonal skills. Persuasive negotiation abilities. Excellent organizational and time-management skills to thrive in a dynamic, semi-autonomous environment. Analytical skills to understand coverage details and underwriting guidelines. Compensation Details: Average 1st year total earnings range from $55K-$70K through a combination of base pay and commission. Top Performing Agents in their second year and onward, can earn up to $75k+ If you're ambitious, driven, and ready to grow in a thriving industry, join Brightway Insurance and take the next step in your career!

About Brightway Established in 2008 Brightway is proud to be one of the fastest growing insurance agency systems in the United States With over 350 franchises spanning 35 states and an impressive 13 billion in annual premiums we rank among the nations largest privately owned property and casualty insurance distribution companies We support our agency owners with comprehensive back office services marketing resources and continuous learning and development We are embarking on the next stage of our customer centric growth driven by innovation from our talented associates and the application of cutting edge technologies This growth has opened doors for creative thinkers who thrive in a diverse and collaborative culture As a Brightway team member youll engage in exciting projects that are reshaping the industry working alongside a dedicated team committed to delivering exceptional customer service and safeguarding our clients most valuable assets Scope Provides daily leadership to customer service staff to meet expectations Ensures effective timely delivery of superior insurance related customer service and helps resolve disputes Identifies system process and workflow enhancements Assigns work throughout the department and follows up on it in a timely way Inspires a team to perform at the highest level in every call every day Plays a key role as the facevoice of Brightway Leadership to team and others Works with all levels of the organization and with all franchisees to promptly resolve issues to ensure satisfaction Job Responsibilities Manage a team of insurance professionals handling inbound and outbound requests from customers agents carriers and others via phone and email Proactively identify improvements that would enable better customer service efficiency in workflowoutput and enhanced work environment Apply deep industry and company knowledge to evaluate the most complex of issues encountered by the unit and others compose effective responses and document steps followed and uses that as a training aid for others Perform routine individual discussions to gain a better understanding of job performance and opportunities to improve and incorporate feedback to achieve higher levels of customer satisfaction Represent the team to company leadership and reports activity and outcomes to manager Document activities and follow up in appropriate systems regularly and accurately Maintain current and accurate procedures manual for department Write job objectives performance reviews salary recommendations for people in the unit Administer company HR policiesprocedures Ensures quality of work meets certain standards Act as mentor to those less experienced Performs other related duties as assigned Skills Licenses Certifications Demonstrated ability to effectively managelead employees to achieve desired business outcomes Exceptional customer service mindset; a desire and ability to lead a group to superior outcomes Excellent communicator; must be able to convey the most complex of ideas in a clear and concise manner Has superior knowledge of Brightway systems and is able to train others less experienced Superior independent judgment decision making and creativity in problem solving Ability to learn embrace and put into practice new concepts and skills Able to gather and analyze complex facts and data draw inferences weigh alternatives and present logical solutions Excellent time management skills; is able to model this behavior for others on the team Leader in the organization; supports management in delivering messages to employees Education and Experience This position requires 4 6 years experience in Customer Service or a related field as well as 2 years managing a team The applicant must be proficient in Microsoft Office products Word Excel Outlook PowerPoint and have a 20 44 or 220 license 1 years of experience in Brightways Engagement Center is preferred Equal Employment Opportunity Brightway Insurance is committed to creating a diverse and inclusive workplace that values and respects the contributions of all individuals We are an equal opportunity employer and do not discriminate based on race color national origin sex age disability religion sexual orientation gender identity or any other characteristic protected by applicable law We believe that a diverse workforce is essential to our success and fosters innovation creativity and collaboration Our goal is to provide a work environment that is free from discrimination and harassment where everyone has an equal opportunity to succeed and grow

Job Description About Brightway Established in 2008, Brightway is proud to be one of the fastest-growing insurance agency systems in the United States. With over 350 franchises spanning 35+ states and an impressive $1.3 billion in annual premiums, we rank among the nation's largest privately owned property and casualty insurance distribution companies. We support our agency owners with comprehensive back-office services, marketing resources, and continuous learning and development. We are embarking on the next stage of our customer-centric growth, driven by innovation from our talented associates and the application of cutting-edge technologies. This growth has opened doors for creative thinkers who thrive in a diverse and collaborative culture. As a Brightway team member, you'll engage in exciting projects that are reshaping the industry, working alongside a dedicated team committed to delivering exceptional customer service and safeguarding our clients' most valuable assets. Scope Brightway Insurance's dynamic 6 to 12-month program is designed to cultivate business professionals into future industry leaders. Through comprehensive training and mentorship in product knowledge, sales techniques, and business operations, you'll gain the skills needed to excel. Tailored to your progression, the program offers a phased approach with specific milestones and support structures, ensuring your success in this stable yet dynamic industry. Embark on a journey from onboarding and education to hands-on experience with the possibility of ownership of a thriving business, all within a supportive and growth-oriented environment. As a Business Development Associate at Brightway you will... Gain a deep understanding of Brightway's business model and proven operational practices Engage with warm leads from Brightway's existing book of business to generate new opportunities Develop new carrier leads through prospecting and lead development Maintain a book of business, focusing on territory development and relationship retention. Conduct proactive outreach via calls and emails to promote Brightway's value proposition Under general supervision, focus on sales, leads, retention, customer service and community of Brightway with our carriers Efficiently organize and prioritize daily tasks using calendars, checklists, and planning tools Maintain consistent and professional communication through email and internal systems Identify and recommend opportunities to improve processes and enhance sales performance Accurately document all activities and follow-ups in tracking systems Collaborate with team members to support seamless operations and shared goals What we are looking for: Ability to obtain Personal Lines licensure within 2 months Ability to perform work with a high degree of accuracy, exceptional attention to detail Superior customer service mindset: a desire and ability to deliver service that provides a high level of satisfaction Must be proficient in Microsoft Office products (Word, Excel, Outlook, PowerPoint) Superior interpersonal skills Excellent verbal and written communicator; must be able to convey ideas in a clear and concise manner Excellent independent judgment and decision making Ability to learn, embrace and put into practice new concepts and skills Superior ability to manage own time, activities and resources, models behavior for others Can demonstrate Brightway values of Smart, Accountable and Trustworthy This position requires a bachelor's degree and 0-3 years' experience in a customer service or sales environment Education or experience focused in insurance, risk management or entrepreneurship is preferred, but not required. Program Details: The program duration ranges from 6 to 12 months, depending on the employee's progression and the nature of the role they transition into upon program completion. Program Graduation Career Paths: Join Brightway's Client Engagement Center to support and service customers Contribute as a producing agent at a Brightway franchise location Launch your own Brightway Agency in a mutually agreed-upon city and state, contingent upon meeting established production metrics This position is onsite in Jacksonville, Florida. Equal Employment Opportunity: Brightway Insurance is committed to creating a diverse and inclusive workplace that values and respects the contributions of all individuals. We are an equal opportunity employer and do not discriminate based on race, color, national origin, sex, age, disability, religion, sexual orientation, gender identity, or any other characteristic protected by applicable law. We believe that a diverse workforce is essential to our success and fosters innovation, creativity, and collaboration. We are dedicated to ensuring that our hiring, promotion, and training practices reflect this commitment. We encourage applications from individuals of all backgrounds and experiences and look forward to building a diverse team that reflects the communities we serve.

About Brightway Established in 2008, Brightway has grown to become one of the largest privately-owned property/casualty insurance distribution companies in the U.S. with more than 350 agencies in 38 states and more than $1.4 billion in annual premiums. Brightway is a purpose and core value-driven organization. We provide a blueprint for a future-proofed life. Through our successful model, agency owners focus on protecting their clients most important assets through consultation, curated choice, and confidence. While Brightway focuses on our agency owners through back office, marketing support, and constant learning and development. Additionally, Brightway builds, integrates, and launches best-in-class and proprietary technology to help our agency owners better connect with clients to deepen relationships and drive success. Scope The Engagement Center ensures that Brightway clients receive exceptional service. This position provides a broad range of insurance-related customer service and business development support, by cultivating, maintaining, and enhancing an organization's relationships with its clients & Agency Owners. This role contributes to Brightway s retention, and community-building efforts with carriers, ensuring seamless service delivery. This individual will play a pivotal role in ensuring that clients feel valued and understood, which is crucial to fostering long-term loyalty and satisfaction. Job Responsibilities Client Interaction & Support: Manage inbound requests via phone, email, and other communication channels, ensuring timely and effective resolutions. Provide exceptional service by addressing inquiries, processing requests, and resolving concerns with professionalism and efficiency. Documents interactions accurately in CRM and other systems. Sales & Retention: Proactively engage and maintain relationships with clients through outbound calls to offer additional products, policy reviews, and solutions tailored to their needs. Implement upsell and cross-sell opportunities to drive business growth while ensuring client satisfaction. Drive policy renewals and retention efforts by educating clients on coverage options and benefits. Process Improvement & Collaboration: Leverage emerging technology to streamline workflows, improve efficiency, and enhance the client experience. Actively participate in training and continuous learning initiatives to stay updated on industry trends and company policies. Collaborate with internal teams and external agents to improve service quality and operational effectiveness. Skills, Licenses, Certifications Must obtain a personal lines insurance license within 60 days of employment Strong customer service mindset with a passion for delivering exceptional experiences. Ability to learn and effectively use Brightway systems, CRM tools, and insurance platforms High level of accuracy, attention to detail, and ability to multitask in a fast-paced environment. Excellent verbal and written communication skills; ability to simplify complex insurance terms for customers Analytical problem-solving skills with the ability to assess customer needs and present logical solutions. Demonstrated ability to work both independently and as part of a team, contributing to shared goals. Tech-savvy with a willingness to adopt and leverage new tools and processes. Education and Experience This position requires a bachelor s degree and 2-4 years experience in a customer service or sales environment. Education or experience focused on insurance, risk management or entrepreneurship is preferred, but not required. This position is onsite in Jacksonville, Florida. Equal Employment Opportunity: Brightway Insurance is committed to creating a diverse and inclusive workplace that values and respects the contributions of all individuals. We are an equal opportunity employer and do not discriminate based on race, color, national origin, sex, age, disability, religion, sexual orientation, gender identity, or any other characteristic protected by applicable law. We believe that a diverse workforce is essential to our success and fosters innovation, creativity, and collaboration. We are dedicated to ensuring that our hiring, promotion, and training practices reflect this commitment. We encourage applications from individuals of all backgrounds and experiences and look forward to building a diverse team that reflects the communities we serve.

Join Florida One Insurance as a Full-Time Bilingual Customer Service Representative Are you passionate about helping people and fluent in both English and Spanish? Step into a dynamic, customer-focused role at Florida One Insurance, where your communication skills and dedication to service will be truly valued. As a Full-Time Bilingual Customer Service Representative, you'll work onsite in a fast-paced environment, directly supporting our diverse client base. You'll solve insurance-related issues, answer questions, and guide customers through their policies-making a real impact in their lives. Your bilingual skills will be key in creating strong, trusting relationships with clients from all backgrounds. 💼 Compensation & Benefits We offer a competitive salary ranging from $42,600 to $92,000 per year, based on your experience and performance. Plus, enjoy a comprehensive benefits package, including: Medical, Dental & Vision Insurance Life Insurance Paid Time Off Support and guidance through the insurance licensing process Opportunities for growth and development About Florida One Insurance With over a decade of experience, Florida One Insurance Agency specializes in personalized auto insurance solutions. Our team of dedicated agents is committed to helping clients navigate the complexities of insurance with confidence. We prioritize trust, transparency, and exceptional service-every time. Our Mission: To empower our clients with the knowledge and support needed to make informed decisions, building lasting relationships along the way. Your Role as a Bilingual Customer Service Representative Each day brings something new. Your responsibilities will include: Responding to customer inquiries via phone, email, and in person Assisting with policy updates, claims, and general insurance questions Providing clear, empathetic support in both English and Spanish Collaborating closely with our agent team to ensure a seamless customer experience Maintaining accurate records and documentation You'll be the friendly voice our clients trust-especially during stressful times-making empathy, patience, and professionalism essential to your success. What We're Looking For To thrive in this role, you should bring: Fluency in English and Spanish (verbal & written) Excellent verbal and written communication skills A strong sense of empathy, professionalism, and customer service Problem-solving ability and attention to detail Adaptability in a fast-paced environment A collaborative, team-oriented mindset Take the Next Step in Your Career If you're ready to grow in a rewarding customer service role and make a difference in your community, we'd love to hear from you. Apply today and become part of a team that puts people first-every day.

Job Description Brightway is a data-rich insurance franchise with over $1 billion in premium and hundreds of thousands of customers on a significant growth trajectory. As we scale our data capabilities to meet enterprise-grade requirements, we need an experienced Director of Data Engineering to lead our comprehensive data strategy across all platforms and systems. This role goes beyond building pipelines: it requires expertise in financial data accuracy, complex data modeling, and creating enterprise-grade, auditable data infrastructure that will withstand regulatory scrutiny and audit requirements. The ideal candidate will have proven experience leading data organizations through significant growth phases, preferably including experience with public company data requirements or regulated environments. You will oversee our entire data ecosystem including Azure Data Lake, Power BI platform, legacy data systems, and emerging data sources while ensuring absolute accuracy in financial reporting and transforming complex insurance data structures into intuitive business models that executives can trust and act upon. This is a critical leadership role with high visibility to our executive team, board, and investors at GrowthCurve Capital, a private equity firm focused on accelerating growth through AI, digital transformation, and human capital. Scope As the Director of Data Engineering, you will lead a small but highly capable team of data engineers and data analysts (onshore and offshore, FTE and contractors) responsible for designing, building, and maintaining enterprise-grade data platforms and solutions. You will serve as the strategic data leader, working directly with C-level executives and the Executive Leadership Team to understand business objectives and translate them into robust, scalable data solutions. Your responsibilities span the entire data ecosystem: modernizing legacy systems, architecting our Azure-based Data Lake, managing and evolving our Power BI analytics platform, ensuring financial data accuracy across multiple source systems, and establishing the documentation, governance, and audit controls required for public company readiness. You will be responsible for complex data modeling efforts that bridge technical insurance data structures with business-friendly representations, enabling leaders to make data-driven decisions with confidence. This role requires someone who has "been there before": you must have demonstrable experience building enterprise data platforms in regulated industries, preferably with experience navigating public company data requirements or similar compliance-driven environments. Job Responsibilities Strategic Leadership & Platform Management Develop and execute a comprehensive data strategy aligned with public company readiness, partnering directly with C-level executives and ELT to deliver solutions that drive business growth Own the end-to-end data ecosystem including Azure Data Lake, Azure Synapse, Data Factory, Power BI platform, and legacy data systems Evolve and enhance existing data architecture to enterprise-grade standards that are scalable, well-documented, auditable, and built to public company standards Lead sophisticated data modeling efforts that transform complex insurance business definitions and technical data structures into intuitive, business-aligned models that executives can trust and act upon Ensure absolute accuracy in financial data across all source systems and partner with Finance to re-engineer manual processes into automated, auditable workflows with robust controls and reconciliation Establish and enforce data governance policies, standards, and comprehensive documentation to meet regulatory and audit requirements Identify new data sources and business use cases, then architect and deliver solutions to integrate and leverage that data effectively Team Leadership & Execution Build, manage, and mentor a lean, high-performing team of data engineers and data analysts (onshore and offshore, FTE and contractors) Balance strategic long-term platform development with urgent short-term business needs, effectively prioritizing a complex backlog Modernize and migrate legacy data platforms while ensuring zero disruption to critical business operations Establish SLAs, monitoring, and operational excellence practices to maintain platform reliability and data freshness Skills and Experience Bachelor's degree in Computer Science, Data Engineering, or related technical field; Master's degree preferred 10+ years of experience in data engineering, data architecture, or analytics engineering, with at least 5 years in leadership roles managing onshore and offshore teams Proven experience preparing data platforms for public company standards, managing SOX-compliant data systems, or building enterprise data platforms in regulated industries (must be able to speak to specific examples) Expert-level knowledge of Azure Synapse Analytics, Azure Data Factory, Azure Data Lake Storage, and Power BI Strong experience with enterprise data modeling methodologies and demonstrated success managing complex financial data consolidation across multiple source systems Advanced SQL skills, proficiency in ETL/ELT design patterns, and hands-on technical ability (can review code, write SQL, debug pipelines) Knowledge of data governance, metadata management, and compliance requirements (SOX, GDPR, etc.) Exceptional communication skills with ability to present complex technical concepts to C-level executives and board members Strong documentation skills and strategic mindset with ability to balance big-picture thinking with granular execution Prior experience in startups, high-growth companies, or companies that have become public preferred Background in property & casualty insurance or insurance technology strongly preferred Equal Employment Opportunity: Brightway Insurance is committed to creating a diverse and inclusive workplace that values and respects the contributions of all individuals. We are an equal opportunity employer and do not discriminate based on race, color, national origin, sex, age, disability, religion, sexual orientation, gender identity, or any other characteristic protected by applicable law. We believe that a diverse workforce is essential to our success and fosters innovation, creativity, and collaboration. We are dedicated to ensuring that our hiring, promotion, and training practices reflect this commitment. We encourage applications from individuals of all backgrounds and experiences and look forward to building a diverse team that reflects the communities we serve.

About Brightway Established in 2008, Brightway has grown to become one of the largest privately-owned property/casualty insurance distribution companies in the U.S. with more than 350 agencies in 38 states and more than $1.4 billion in annual premiums. Brightway is a purpose and core value-driven organization. We provide a blueprint for a future-proofed life. Through our successful model, agency owners focus on protecting their clients most important assets through consultation, curated choice, and confidence. While Brightway focuses on our agency owners through back office, marketing support, and constant learning and development. Additionally, Brightway builds, integrates, and launches best-in-class and proprietary technology to help our agency owners better connect with clients to deepen relationships and drive success. Scope Under general supervision, provides a broad range of insurance-related customer service and business development support and services to our AAOs as well as existing customers in order to maintain and strengthen relationships. Plays a key role as the face/voice of Brightway to inbound callers and those who receive outbound calls. Works with all levels of the organization to promptly resolve issues to ensure satisfaction. Job Responsibilities Handles requests received in inbound phone calls and emails from customers, agents and others Proactively makes outbound phone calls with the purpose of providing service or selling additional products/services Fulfills requesters needs, ensuring satisfaction Acts as mentor to those less experienced Listens to, and incorporates, feedback Documents activities and follow up in appropriate systems regularly and accurately Performs other related duties as assigned Reports activity and outcomes to manager Skills, Licenses, Certifications Strong customer service mindset: a desire and ability to deliver service that provides a high level of satisfaction Strong communicator; must be able to convey ideas in a clear and concise manner Ability to learn new Brightway systems and procedures Independent judgment and decision making Ability to learn, embrace and put into practice new concepts and skills Able to gather and analyze facts and data, draw inferences, weigh alternatives and present logical solutions Able to manage own time, activities and resources Team player; must be able to contribute to the team and rely on others to achieve objectives Can demonstrate Brightway values of Smart, Accountable and Trustworthy. Education and Experience This position requires a bachelor s degree and 2-5 years experience in Commercial Lines Customer Service or a related field. The applicant must be proficient in Microsoft Office products (Word, Excel, Outlook, PowerPoint) and must have a Property and Casualty license. This position is based in Jacksonville, Florida. Equal Employment Opportunity: Brightway Insurance is committed to creating a diverse and inclusive workplace that values and respects the contributions of all individuals. We are an equal opportunity employer and do not discriminate based on race, color, national origin, sex, age, disability, religion, sexual orientation, gender identity, or any other characteristic protected by applicable law. We believe that a diverse workforce is essential to our success and fosters innovation, creativity, and collaboration. We are dedicated to ensuring that our hiring, promotion, and training practices reflect this commitment. We encourage applications from individuals of all backgrounds and experiences and look forward to building a diverse team that reflects the communities we serve.

Brightway Insurance is hiring a Full Time Client Concierge in Saint Augustine As a Client Concierge you will be the first point of contact for our clients providing them with exceptional service and support You will play a crucial role in maintaining our agencys reputation for excellence and ensuring client satisfaction Key Responsibilities Greet and assist clients in person via phone email and live chat addressing inquiries and providing information on insurance products and services Assist clients with policy changes renewals and claims ensuring timely and accurate processing Collaborate with the sales team to identify client needs and recommend appropriate insurance solutions Maintain organized client records process paperwork and manage scheduling to support agency operations Follow up with clients to ensure satisfaction and encourage policy renewals and referrals Qualifications High school diploma or equivalent; college degree preferred Previous experience in customer service insurance or administrative roles is advantageous Strong communication organizational and multitasking abilities; proficiency in Microsoft Office Suite and CRM software Possession of a 4 40 Customer Representative license is preferred or the willingness to obtain one Established in 2008 Brightway Insurance has grown to become one of the largest privately owned property and casualty insurance distribution companies in the US with more than 350 agencies across 38 states and over 14 billion in annual premiums Our unique franchise model offers agents the opportunity to focus on sales while we handle back office operations including carrier relations licensing and marketing support This approach allows our agents to maximize their sales efforts and build lasting client relationships If youre an ambitious and driven individual eager to advance in the thriving insurance industry Brightway Insurance offers the perfect opportunity Take the next step in your career as a Client Conciergeapply today

About the Role Brightway is seeking an experienced Sales Recruiter to hire Insurance Sales Producers across multiple markets. This role is critical to Brightway s growth and requires someone who excels in high-volume recruiting, strategic sourcing, and building strong pipelines in a fast-paced, metrics-driven environment. Key Responsibilities Manage full-cycle recruiting for Insurance Sales Producer openings. Execute high-volume sourcing strategies to consistently generate qualified talent, including passive candidates. Conduct initial phone screens to assess sales aptitude, communication skills, and motivation. Build and maintain pipelines for current and future hiring needs. Partner with Agency Owners and internal stakeholders to refine hiring profiles and strategies. Post jobs, manage inbound applicants, and leverage multiple sourcing tools (LinkedIn, Indeed, resume databases, social media). Maintain accurate, organized data within the ATS and recruiting dashboards. Track and report key recruiting metrics (pipeline volume, time-to-fill, conversion rates). Deliver a strong candidate experience aligned with Brightway s service-driven culture. Promote the Brightway brand to prospective talent. Required Qualifications 3+ years of high-volume sales recruiting experience (insurance or similar industry preferred). Proven success sourcing candidates at scale. Strong proficiency with tools such as LinkedIn Recruiter, Indeed, and resume databases. Excellent communication, relationship-building, and organizational skills. Ability to manage multiple requisitions and meet aggressive timelines. Experience hiring licensed insurance professionals is a plus. Comfort working in a fast-paced, metrics-driven environment. Preferred Qualifications Experience recruiting insurance agents, sales reps, or other commission-based roles. Knowledge of state licensing requirements and insurance hiring nuances. Experience working with decentralized hiring models or agency owners. What Brightway Offers Competitive Salaried compensation Opportunity to directly impact Brightway s agency growth Supportive, collaborative team environment Career development within a rapidly expanding organization Ability to help build a best-in-class recruiting function About Brightway Insurance Brightway Insurance is one of the fastest-growing personal lines insurance distribution platforms in the U.S. With industry-leading training, carrier access, and operational support, Brightway empowers agency owners and producers to grow. The recruiting function is expanding to support continued nationwide growth.

Job Description About Brightway Established in 2008, Brightway is proud to be one of the fastest-growing insurance agency systems in the United States. With over 350 franchises spanning 35+ states and an impressive $1.3 billion in annual premiums, we rank among the nation's largest privately owned property and casualty insurance distribution companies. We support our agency owners with comprehensive back-office services, marketing resources, and continuous learning and development. We are embarking on the next stage of our customer-centric growth, driven by innovation from our talented associates and the application of cutting-edge technologies. This growth has opened doors for creative thinkers who thrive in a diverse and collaborative culture. As a Brightway team member, you'll engage in exciting projects that are reshaping the industry, working alongside a dedicated team committed to delivering exceptional customer service and safeguarding our clients' most valuable assets. ----------------------------------------------------------------------------------------------------------------------------------------- Scope Provides daily leadership to customer service staff to meet expectations. Ensures effective, timely delivery of superior insurance-related customer service and helps resolve disputes. Identifies system, process and workflow enhancements. Assigns work throughout the department and follows up on it in a timely way. Inspires a team to perform at the highest level in every call, every day. Plays a key role as the “face/voice of Brightway Leadership” to team and others. Works with all levels of the organization and with all franchisees to promptly resolve issues to ensure satisfaction. Job Responsibilities Manage a team of insurance professionals handling inbound and outbound requests from customers, agents, carriers, and others via phone and email. Proactively identify improvements that would enable better customer service, efficiency in workflow/output and enhanced work environment Apply deep industry and company knowledge to evaluate the most complex of issues encountered by the unit and others, compose effective responses and document steps followed and uses that as a training aid for others. Perform routine individual discussions to gain a better understanding of job performance and opportunities to improve and incorporate feedback to achieve higher levels of customer satisfaction Represent the team to company leadership and reports activity and outcomes to manager Document activities and follow up in appropriate systems regularly and accurately Maintain current and accurate procedures manual for department Write job objectives, performance reviews, salary recommendations for people in the unit Administer company HR policies/procedures Ensures quality of work meets certain standards Act as mentor to those less experienced Performs other related duties as assigned Skills, Licenses, Certifications Demonstrated ability to effectively manage/lead employees to achieve desired business outcomes Exceptional customer service mindset; a desire and ability to lead a group to superior outcomes Excellent communicator; must be able to convey the most complex of ideas in a clear and concise manner Has superior knowledge of Brightway systems and is able to train others less experienced Superior independent judgment, decision making and creativity in problem solving. Ability to learn, embrace and put into practice new concepts and skills Able to gather and analyze complex facts and data, draw inferences, weigh alternatives and present logical solutions Excellent time management skills; is able to model this behavior for others on the team Leader in the organization; supports management in delivering messages to employees Education and Experience This position requires 4-6 years' experience in Customer Service or a related field, as well as 2+ years managing a team. The applicant must be proficient in Microsoft Office products (Word, Excel, Outlook, PowerPoint) and have a 20-44 or 220 license. 1+ years of experience in Brightway's Engagement Center is preferred. ----------------------------------------------------------------------------------------------------------------------------------------- Equal Employment Opportunity: Brightway Insurance is committed to creating a diverse and inclusive workplace that values and respects the contributions of all individuals. We are an equal opportunity employer and do not discriminate based on race, color, national origin, sex, age, disability, religion, sexual orientation, gender identity, or any other characteristic protected by applicable law. We believe that a diverse workforce is essential to our success and fosters innovation, creativity, and collaboration. Our goal is to provide a work environment that is free from discrimination and harassment, where everyone has an equal opportunity to succeed and grow.

About Brightway Established in 2008, Brightway is proud to be one of the fastest-growing insurance agency systems in the United States. With over 350 franchises spanning 35+ states and an impressive $1.3 billion in annual premiums, we rank among the nation s largest privately owned property and casualty insurance distribution companies. We support our agency owners with comprehensive back-office services, marketing resources, and continuous learning and development. We are embarking on the next stage of our customer-centric growth, driven by innovation from our talented associates and the application of cutting-edge technologies. This growth has opened doors for creative thinkers who thrive in a diverse and collaborative culture. As a Brightway team member, you'll engage in exciting projects that are reshaping the industry, working alongside a dedicated team committed to delivering exceptional customer service and safeguarding our clients' most valuable assets. Scope Brightway Insurance's dynamic 6 to 12-month program is designed to cultivate business professionals into future industry leaders. Through comprehensive training and mentorship in product knowledge, sales techniques, and business operations, you'll gain the skills needed to excel. Tailored to your progression, the program offers a phased approach with specific milestones and support structures, ensuring your success in this stable yet dynamic industry. Embark on a journey from onboarding and education to hands-on experience with the possibility of ownership of a thriving business, all within a supportive and growth-oriented environment. As a Business Development Associate at Brightway you will... Gain a deep understanding of Brightway s business model and proven operational practices Engage with warm leads from Brightway s existing book of business to generate new opportunities Develop new carrier leads through prospecting and lead development Maintain a book of business, focusing on territory development and relationship retention. Conduct proactive outreach via calls and emails to promote Brightway s value proposition Under general supervision, focus on sales, leads, retention, customer service and community of Brightway with our carriers Efficiently organize and prioritize daily tasks using calendars, checklists, and planning tools Maintain consistent and professional communication through email and internal systems Identify and recommend opportunities to improve processes and enhance sales performance Accurately document all activities and follow-ups in tracking systems Collaborate with team members to support seamless operations and shared goals What we are looking for: Ability to obtain Personal Lines licensure within 2 months Ability to perform work with a high degree of accuracy, exceptional attention to detail Superior customer service mindset: a desire and ability to deliver service that provides a high level of satisfaction Must be proficient in Microsoft Office products (Word, Excel, Outlook, PowerPoint) Superior interpersonal skills Excellent verbal and written communicator; must be able to convey ideas in a clear and concise manner Excellent independent judgment and decision making Ability to learn, embrace and put into practice new concepts and skills Superior ability to manage own time, activities and resources, models behavior for others Can demonstrate Brightway values of Smart, Accountable and Trustworthy This position requires a bachelor s degree and 0-3 years experience in a customer service or sales environment Education or experience focused in insurance, risk management or entrepreneurship is preferred, but not required. Program Details: The program duration ranges from 6 to 12 months, depending on the employee s progression and the nature of the role they transition into upon program completion. Program Graduation Career Paths: Join Brightway s Client Engagement Center to support and service customers Contribute as a producing agent at a Brightway franchise location Launch your own Brightway Agency in a mutually agreed-upon city and state, contingent upon meeting established production metrics This position is onsite in Jacksonville, Florida. Equal Employment Opportunity: Brightway Insurance is committed to creating a diverse and inclusive workplace that values and respects the contributions of all individuals. We are an equal opportunity employer and do not discriminate based on race, color, national origin, sex, age, disability, religion, sexual orientation, gender identity, or any other characteristic protected by applicable law. We believe that a diverse workforce is essential to our success and fosters innovation, creativity, and collaboration. We are dedicated to ensuring that our hiring, promotion, and training practices reflect this commitment. We encourage applications from individuals of all backgrounds and experiences and look forward to building a diverse team that reflects the communities we serve.

Job Description The Opportunity Brightway Insurance is seeking a highly motivated and results-driven, Experienced Insurance Sales Producer in Ponte Vedra, FL. In this role, you'll be responsible for providing exceptional customer service, analyzing insurance needs, and recommending suitable insurance policies to clients. Responsibilities Quote and sell insurance products to potential clients Build and maintain strong relationships with clients to ensure customer satisfaction Analyze clients' insurance needs and provide appropriate recommendations Explain policy details, coverage limits, and exclusions to clients Assist clients in completing insurance applications and necessary paperwork Process policy changes, endorsements, and claims accurately and efficiently Stay updated on industry trends, regulations, and changes in insurance policies Collaborate with underwriters to negotiate terms and conditions for policies Minimum Required Qualifications: Currently hold a valid 20-44 OR 2-20 Florida Property and Casualty Insurance License at time of application 1-2 years of Insurance Sales Experience Excellent interpersonal and communication skills Strong analytical skills with the ability to analyze data and make informed decisions Compensation: Annual Base Salary, PLUS commissions Guaranteed Annual Salary: $35-$40K (based upon experience) Average 1st year total earnings ranges from $55-75K Benefits and Perks: Medical Insurance Paid Time Off If you're a motivated individual with a passion for sales and helping others, we encourage you to apply. Join Brightway today and take the next step in your career!

Job Description Brightway Insurance is a leading property and casualty insurance distribution company with over 300 franchise locations in 35 states. We pride ourselves on delivering exceptional customer experiences and empowering our agents with innovative tools and support. We are currently seeking Customer Service Representative (CSR) to join our team Position Summary: As a CSR, you will play a key role in ensuring our clients receive excellent service and support. You'll assist both new and existing customers by answering questions, processing changes to policies, handling billing inquiries, and supporting sales efforts when needed. Responsibilities: Provide exceptional customer service to policyholders via phone, email, and in-person interactions Assist clients with policy changes, billing inquiries, claims, and general insurance questions Educate clients on available coverages, products, and discounts Maintain accurate records in our CRM and carrier systems Collaborate with agents and producers to ensure a seamless customer experience Support retention efforts by identifying opportunities for cross-selling and upselling Qualifications: High school diploma or equivalent required; college degree a plus 4-40 Customer Service License required (or ability to obtain within 30 days) 1+ years of experience in insurance or a customer service-related role preferred Strong communication and interpersonal skills Detail-oriented with excellent organizational abilities Proficient in Microsoft Office Suite and comfortable learning new software Why Join Us? Competitive salary plus performance bonuses Opportunities for career growth and professional development Supportive team environment Work that makes a difference in people's lives

About Brightway Established in 2008, Brightway is proud to be one of the fastest-growing insurance agency systems in the United States. With over 350 franchises spanning 35+ states and an impressive $1.3 billion in annual premiums, we rank among the nation s largest privately owned property and casualty insurance distribution companies. We support our agency owners with comprehensive back-office services, marketing resources, and continuous learning and development. We are embarking on the next stage of our customer-centric growth, driven by innovation from our talented associates and the application of cutting-edge technologies. This growth has opened doors for creative thinkers who thrive in a diverse and collaborative culture. As a Brightway team member, you'll engage in exciting projects that are reshaping the industry, working alongside a dedicated team committed to delivering exceptional customer service and safeguarding our clients' most valuable assets. ----------------------------------------------------------------------------------------------------------------------------------------- Scope Provides daily leadership to customer service staff to meet expectations. Ensures effective, timely delivery of superior insurance-related customer service and helps resolve disputes. Identifies system, process and workflow enhancements. Assigns work throughout the department and follows up on it in a timely way. Inspires a team to perform at the highest level in every call, every day. Plays a key role as the face/voice of Brightway Leadership to team and others. Works with all levels of the organization and with all franchisees to promptly resolve issues to ensure satisfaction. Job Responsibilities Manage a team of insurance professionals handling inbound and outbound requests from customers, agents, carriers, and others via phone and email. Proactively identify improvements that would enable better customer service, efficiency in workflow/output and enhanced work environment Apply deep industry and company knowledge to evaluate the most complex of issues encountered by the unit and others, compose effective responses and document steps followed and uses that as a training aid for others. Perform routine individual discussions to gain a better understanding of job performance and opportunities to improve and incorporate feedback to achieve higher levels of customer satisfaction Represent the team to company leadership and reports activity and outcomes to manager Document activities and follow up in appropriate systems regularly and accurately Maintain current and accurate procedures manual for department Write job objectives, performance reviews, salary recommendations for people in the unit Administer company HR policies/procedures Ensures quality of work meets certain standards Act as mentor to those less experienced Performs other related duties as assigned Skills, Licenses, Certifications Demonstrated ability to effectively manage/lead employees to achieve desired business outcomes Exceptional customer service mindset; a desire and ability to lead a group to superior outcomes Excellent communicator; must be able to convey the most complex of ideas in a clear and concise manner Has superior knowledge of Brightway systems and is able to train others less experienced Superior independent judgment, decision making and creativity in problem solving. Ability to learn, embrace and put into practice new concepts and skills Able to gather and analyze complex facts and data, draw inferences, weigh alternatives and present logical solutions Excellent time management skills; is able to model this behavior for others on the team Leader in the organization; supports management in delivering messages to employees Education and Experience This position requires 4-6 years experience in Customer Service or a related field, as well as 2+ years managing a team. The applicant must be proficient in Microsoft Office products (Word, Excel, Outlook, PowerPoint) and have a 20-44 or 220 license. 1+ years of experience in Brightway s Engagement Center is preferred. ----------------------------------------------------------------------------------------------------------------------------------------- Equal Employment Opportunity: Brightway Insurance is committed to creating a diverse and inclusive workplace that values and respects the contributions of all individuals. We are an equal opportunity employer and do not discriminate based on race, color, national origin, sex, age, disability, religion, sexual orientation, gender identity, or any other characteristic protected by applicable law. We believe that a diverse workforce is essential to our success and fosters innovation, creativity, and collaboration. Our goal is to provide a work environment that is free from discrimination and harassment, where everyone has an equal opportunity to succeed and grow.