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Business analyst/program manager skills for your resume and career

Updated January 8, 2025
6 min read
Quoted experts
Elisa Chan,
Jason Caudill Ph.D.
Below we've compiled a list of the most critical business analyst/program manager skills. We ranked the top skills for business analyst/program managers based on the percentage of resumes they appeared on. For example, 17.4% of business analyst/program manager resumes contained shared services as a skill. Continue reading to find out what skills a business analyst/program manager needs to be successful in the workplace.

15 business analyst/program manager skills for your resume and career

1. Shared Services

Here's how business analyst/program managers use shared services:
  • Collaborated with internal audit, legal and shared services to develop manage and improve operation metric.
  • Identified country tax & regulatory requirements for the local entity structure and shared services operating model.

2. Program Management

Here's how business analyst/program managers use program management:
  • Established project management discipline and implemented associated program management office.
  • Loaded, updated, and managed baselines in micro-frame program management (MPM) (earned value management tool).

3. Risk Management

Risk management is the method of recognizing, evaluating, and managing risks to an organization's resources and profits. Financial insecurity, regulatory liability, strategic management mistakes, incidents, and natural hazards are just some of the challenges or dangers that could arise. For digitalized businesses, IT security vulnerabilities and data-related threats, as well as risk management techniques to mitigate them, have become top priorities.

Here's how business analyst/program managers use risk management:
  • Re-designed company's change management form to incorporate risk management analysis, assumptions and budgets.
  • Implemented Risk Management database to manage alerts and signals received dealing with possible stolen or counterfeit product.

4. Business Process

A business process is a group of tasks that are performed by people working in a business to attain a worthy product and to present it to their customers. A business process can also be defined as performing several steps to achieve a certain goal set by a company. Business processes need to set purposeful goals and the outcome of that goal should be clear.

Here's how business analyst/program managers use business process:
  • Formulated recommendations to improve business processes, operational tactics and customer service.
  • Led integration of critical business processes/data during company ownership transition and acquisitions.

5. Business Analysis

Here's how business analyst/program managers use business analysis:
  • Develop methodology and approach for business architecture and business analysis activities.
  • Developed in-depth Business Analysis documents for the design and development of the companywide enterprise relationship management system (ERM).

6. Tableau

Here's how business analyst/program managers use tableau:
  • Provided Tableau Server Administration for customer support & service organization.

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7. SharePoint

Here's how business analyst/program managers use sharepoint:
  • Maintained an implementation of MS SharePoint for tracking and reporting on projects underway and requests pending.
  • Ensured documents required for Program milestone closure are captured appropriately on the Program's SharePoint site.

8. Project Management

Here's how business analyst/program managers use project management:
  • Performed continuous process improvement on internal project management methodologies.
  • Reported the defect management status (including Defect Aging report) to the project management audiences.

9. Scrum

Scrum is a lean structure for communicating, designing, and promoting complex products, with a focus on programming development. It has been applied to a variety of areas, including manufacturing, testing, new technology, and marketing techniques. Scrum is a simple framework that helps people, organizations, and teams generate value by providing many solutions to complicated problems.

Here's how business analyst/program managers use scrum:
  • Documented detailed business requirements and functional specifications into User Stories and Use cases with Scrum and Agile/Iterative methodology.
  • Leveraged an Agile scrum deployment model to scale out the deployment processes to support an additional 40,000 client seats.

10. SDLC

Here's how business analyst/program managers use sdlc:
  • Designed a prototype Erwin database design and a Share point GUI supporting a global QA initiative on document SDLC compliance.
  • Developed a SDLC cycle to adequately address changes needed on projects (Water Project).

11. Process Improvement

Here's how business analyst/program managers use process improvement:
  • Facilitated emergency evacuation drills and exercises and developed actions plans for process improvements and departmental tasks.
  • Led development and implementation of process improvements:.

12. Product Launch

Here's how business analyst/program managers use product launch:
  • Facilitated cross-functional teams in the successful transition of programs from Product Launch to Continuous Improvement to End-of-Life stages.

13. User Acceptance

Here's how business analyst/program managers use user acceptance:
  • Performed user acceptance testing and coordinated the testing activities of internal business groups.
  • Conducted user acceptance testing of completed/upgraded applications.

14. Business Operations

The operations that carry out the inner working of an organization are called business operations. From creating products, to marketing them, business operations play a vital role in every step.

Here's how business analyst/program managers use business operations:
  • Promoted to IT Business Analyst based on management's assessment of my knowledge, and demonstrated capabilities in business operations.
  • Reported to the Senior Manager of Business Operations.

15. SQL Server

Here's how business analyst/program managers use sql server:
  • Developed, generated and maintained over 40 online reports using SQL Server Management Studio suite.
  • Generated Business Requirements Document for a Report Repository System in SQL Server Reporting Services.
top-skills

What skills help Business Analyst/Program Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on business analyst/program manager resumes?

Elisa Chan

Assistant Professor of Marketing, New York Institute of Technology

In my opinion, the fundamental skills required for marketing jobs haven't really changed. What changed is where or how these skills are applied. So my response to this question might sound cliche, but I strongly believe that it is true. Strong statistics and marketing analytics ability to show that you are able to make data-driven decisions. Interpersonal skills to show that you can respectfully and effectively interact with others, which are indicative of how you will manage work relationship as well as that with clients and customers.

What soft skills should all business analyst/program managers possess?

Jason Caudill Ph.D.

Professor of Business, King University

That's a more difficult question now than it would have been two years ago. People obviously need the ability to work effectively with a diverse workforce, including international partners. The emerging issue is that so much is moving to remote work that there is a different soft skill set needed to effectively work with other people and build positive relationships via electronic communications. Even if a person is not hiring into a remote job, the chances of them needing to work with someone else who is remote are increasing every day. Good communication skills are at the core, but those skills are more varied now as they include face-to-face, synchronous, and asynchronous online, and effectively working with multi-authored documents through a cloud platform.

What hard/technical skills are most important for business analyst/program managers?

Jason Caudill Ph.D.

Professor of Business, King University

The number one technical skill for today's professionals is the ability to learn new systems. Regardless of expertise in a particular platform, there are going to be updates and changes, and different companies will likely be on different major platforms to perform the same functions. A strong foundation of technical skills in communications software, spreadsheets, and cloud applications will give someone the foundation they need to function in most modern workplaces, but the real skill is being able to translate that understanding of the architecture to multiple platforms so they can manage change.

What business analyst/program manager skills would you recommend for someone trying to advance their career?

David PreeceDavid Preece LinkedIn profile

Academic Director, Associate Professor, Brigham Young University-Hawaii

Any time a graduate intentionally takes time off before beginning work, they should focus on activities and experiences that contribute to personal growth and professional development. This could take the form of volunteer service for a charity or community, working as an intern to gain first-hand professional experience, expand career networks, or even travel to new and different destinations that allow for learning about unique places and cultures.

What type of skills will young business analyst/program managers need?

Jeffrey RankinJeffrey Rankin LinkedIn profile

Associate Professor, Co-Director of the MBA Program, Franciscan University of Steubenville

Considering the "entering the workforce" part of the question, students' critical success factor is the drive to secure one or two summer internships before completing their bachelor's degree in marketing. Training provides the student with real-world experience, including a better understanding of a particular field, which may or may not be a good fit for them, for example, despite initial thoughts that "I define work in minor league baseball marketing." Before I joined academia, I hired several recent grads. I can tell you that the "strong consideration stack" of resumes always included those with internships, with some candidates in that stack with lower GPAs than others who did not have training.

The tried and true skills employers continue to look for include the ability to use a framework for critical thinking and solving business problems (e.g., 5Cs or G-STIC), strong written and verbal communication skills, and an appreciation for the challenges of authentic leadership (building trust, checking your ego at the door, explaining "the why," and striving to achieve greatness, in themselves and those around them). While my colleagues and I have come to appreciate one of our students' favorites, Simon Sinek, we've also put them on to other authors like Peter Drucker, Dale Carnegie, Patrick Lencioni, and Jocko Willink to expand their thinking on leadership.

What technical skills for a business analyst/program manager stand out to employers?

Meaghan Goodman Ph.D.Meaghan Goodman Ph.D. LinkedIn profile

Program Director & Assistant Professor, Maryville University

Speech-Language Pathologists help people improve their speech, language, swallowing, hearing, and other communication abilities. The goal of our profession is ultimately to help people effectively communicate and improve quality of life. Therefore, the skills that standout to employers are Speech-Language Pathologists who
-Like to think critically and problem solve,
-Are passionate about the field and demonstrate a desire to continually learn more,
-Are dedicated to serving people and helping them live their best lives,
-And those who possess strong advocacy skills!
Do you want to know more?
Read more about what experts have to say about business analyst/program manager

List of business analyst/program manager skills to add to your resume

Business analyst/program manager skills

The most important skills for a business analyst/program manager resume and required skills for a business analyst/program manager to have include:

  • Shared Services
  • Program Management
  • Risk Management
  • Business Process
  • Business Analysis
  • Tableau
  • SharePoint
  • Project Management
  • Scrum
  • SDLC
  • Process Improvement
  • Product Launch
  • User Acceptance
  • Business Operations
  • SQL Server
  • Functional Specifications
  • UAT
  • User Stories
  • QA
  • Sigma
  • Architecture
  • Test Cases
  • Salesforce
  • Data Analysis
  • KPI
  • ROI
  • Windows
  • PMO
  • Business Rules
  • Business Stakeholders
  • ERP
  • Technical Solutions
  • Business Development
  • HR
  • XML
  • SMEs
  • Status Reports
  • Training Materials
  • Healthcare
  • Application Development
  • BRD
  • Project Scope
  • Cost Savings
  • ISO
  • Technical Specifications
  • RFP
  • JAD
  • Data Warehouse
  • SLA

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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