Call center technician job description

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

The Urgent Care Technician facilitates the patient's flow into the hospital system. They are responsible for the registration of the patient (dependent upon location), receiving the patient into the clinical area, clerical duties, and assists with patient and health care team needs. The Urgent Care Technician interacts with the patient and/or family, therefore, acting in a professional and courteous manner at all times.
JOB DUTIES AND RESPONSIBILITIES:

* Accurately completes the registration process as outlined by the Registration Policy and Procedure Manual.
* Maintains a working knowledge of policies and procedures pertaining to outpatient registration, Systoc registration, order entry, and charge processes.
* Performs clerical duties related to the Urgent Care Center (to include answering phones, order entry, relay of messages, etc.).
* Performs clinical procedures within scope of practice (dressing application/changes, splinting, assist with casting).
* Assist with receiving patients into the system and anticipates needs according to the chief complaint.
* Documents patient information in the electronic medical record.
* Performs EKG's, glucometry, phlebotomy, point of care testing, UDS collections, breath alcohol tests, and other specimen collections.
* Participates in creation of treatment plan as overseen by the RN.
* Communicates new orders and change in patient condition to the RN.
* Must be CPR certified.
* Monitors and maintains inventory of the department.

PHYSICAL AND SENSORY REQUIREMENTS:

Sit up to 2 hours per day; 1 hour at a time. Stand for up to 8 hours per day; 6 hours at a time. Walk up to 6 hours per day; 10 minutes at a time. Consistently lift, carry, and push objects up to 10 lb. Transport patients weighing up to 250 lb. via wheelchair, bed and/or stretcher. Frequently stoop and bend and reach above shoulder level. Must be able to perceive attributes of an object through touch. Must be able to hear as it relates to normal conversation and high/low frequencies. Must be able to see as it relates to general, near, far, color, and peripheral vision.

EDUCATION:

High school education or equivalent. Ability to read, write, speak, and understand English.

TRAINING AND EXPERIENCE:

High school graduate or equivalent. Experience working in a clinical setting required. Medical Assistant Training/Certification preferred. CPR certification. Medical terminology.

LOCATION:

Center Valley Care Now

Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!

St. Luke's University Health Network is an Equal Opportunity Employer.

Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.
Kettering Health Miamisburg

* Serving the residents of Warren, Butler, and Southern Montgomery counties for over 40 years.
* Kettering Health Miamisburg, formerly Sycamore Medical Center, is a full-service hospital located minutes west of the Dayton Mall on Miamisburg-Centerville Road off I-75 in Miamisburg, Ohio.
* The cornerstone services for KH Miamisburg have been Bariatric surgeries and Orthopedic care.
* Expanded services include emergency care, sleep center, mammography, breast MRI, cardiac catheterization lab, wound center and DEXA scanning.
* 142 bed facility
* Awarded with 100 Top Hospital by IBM Watson Health for the 10th time in 2019.
* In 2020, KH Miamisburg received an "A" from the Leapfrog Group, a national patient safety watchdog, ranking among the safest hospitals in the United States.
* Accredited by the American College of Emergency Physicians as a Level 3 Geriatric Emergency Department.
* KH Miamisburg received several awards from Healthgrades:
* Outstanding Patient Experience Award (2017-2019)
* America's 100 Best Hospitals for Prostate Surgery Award (2020)
* Joint Replacement Excellence Award (2020)

Responsibilities & Requirements

Responsibilities:

* Perform personal care for patients and other duties as assigned under the direct supervision and guidance of professional nursing or physician personnel in assigned area.
* Provides patient care during hyperbaric oxygen therapy and participates in hyperbaric chamber dives.
* The delivery of patient care at Kettering Medical Center (KMC) reflects the philosophies, missions, vision and values of the organization and wound care centers.

Requirements:

* High school diploma or equivalent.
* Successful completion of KMC nursing assistant trainee program, or successful completion of state testing nursing assistant program (STNA certification), surgical technician or completion of LPN, EMT or EMTP training.
* Preferred training and experience in wound care management.
* Current CPR certification
* Completion of annual Corporate Integrity training
* Maintains competencies & skills of specialty area of practice (see unit education files).

Preferred Qualifications

Prefer LPN, or EMT, EMTP, with Certification in Hyperbaric Technology

Wound Care experience preferred.Certification in Hyperbaric Technology preferred.

By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.
Job Description

About the role:

Con preferencia para EspanolEvery day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will report to the Plasma Center Manager and will perform as a plasma donor screener and perform phlebotomy to support plasma center operations.

How you will contribute:• You will answer phones, and greet and focus on our donors, while ensuring the safety of donors and our team.• You will screen new and repeat donors and take and record donor vital signs and finger stick results.• You will use our Donor Information System, prepare donor charts, maintain accurate records, and coordinate donor compensation.• You will help identify operational opportunities for continuous improvement and initiate changes to center processes using company approved procedures.• You will be there for our donors, which includes working a variety of shifts, Saturdays and Sundays, and holidays.

What you bring to Takeda:• High school diploma or equivalent• Ability to walk and/or stand for the entire work shift• Will work evenings, weekends, and holidays• Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees• Ability to lift to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs.• Fine motor coordination, depth perception, and ability to hear equipment from a distance• Because of potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear• 1 or more years minimum experience working in a customer or patient facing role is helpful

What Takeda can offer you:Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include retirement benefits, medical/dental, family leave, disability insurance and more, all in a fast-paced, friendly environment.

More about us:At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.

Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to provide Better Health and a Brighter Future to people around the world.

EEO Statement

Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.

Locations

USA - CO - Aurora

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time