Caller vs message clerk

The differences between callers and message clerks can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a caller and a message clerk. Additionally, a caller has an average salary of $47,798, which is higher than the $38,096 average annual salary of a message clerk.

Caller vs message clerk overview

	Caller	Message Clerk
Yearly salary	$47,798	$38,096
Hourly rate	$22.98	$18.32
Growth rate	11%	-5%
Number of jobs	852	66,319
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 60%	Bachelor's Degree, 50%
Average age	39	39
Years of experience	12	12

Caller vs message clerk salary

Callers and message clerks have different pay scales, as shown below.

	Caller	Message Clerk
Average salary	$47,798	$38,096
Salary range	Between $19,000 And $114,000	Between $27,000 And $52,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between caller and message clerk education

There are a few differences between a caller and a message clerk in terms of educational background:

	Caller	Message Clerk
Most common degree	Bachelor's Degree, 60%	Bachelor's Degree, 50%
Most common major	Business	Business
Most common college	-	-

Caller vs message clerk demographics

Here are the differences between callers' and message clerks' demographics:

	Caller	Message Clerk
Average age	39	39
Gender ratio	Male, 35.9% Female, 64.1%	Male, 42.1% Female, 57.9%
Race ratio	Black or African American, 13.3% Unknown, 5.8% Hispanic or Latino, 19.4% Asian, 6.2% White, 54.8% American Indian and Alaska Native, 0.6%	Black or African American, 13.3% Unknown, 5.8% Hispanic or Latino, 19.4% Asian, 6.2% White, 54.8% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between caller and message clerk duties and responsibilities

Caller example responsibilities.

Maintain hours of on duty engineers and conductors and their hours of rest on excel spreadsheet per FRA requirements.
Act as SME (subject matter expert).
Maintain train schedules for engineer and conductors.
Prepare FRA paper for crews going on duty.
Collect on-boarding and HIPAA policy paperwork for all employees.
Attend ongoing classes to keep certification current for the EMT field.

Message clerk example responsibilities.

Demonstrate strong math skills in managing inmate s accounts and calmly and effectively deescalating outbursts of belligerent inmates.
Provide clerical support service to various hospitals and clinical registration units and screen patients for possible eligibility for various financial programs.
Count daily out of stocks using the Telxon handheld, and enter the information onto the Safeway intranet for ordering purposes.

Caller vs message clerk skills

Common caller skills

Outbound Calls, 27%
Customer Service, 23%
Cold Calls, 9%
Fundraise, 7%
Financial Support, 5%
Computer System, 4%

Common message clerk skills

Caller vs. similar jobs

Caller related careers

Caller related jobs

What similar roles do

Updated January 8, 2025

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