CFCU Community Credit Union jobs in Ithaca, NY - 26 jobs

Beginnings Credit Union (Beginnings) is seeking a Consumer Lending Manager, who will be for leading and supervising the Consumer Lending and AutoConnection teams to ensure daily activities related to underwriting, processing and funding of applications are compliant with Credit Union policies, procedures and government regulations. The successful candidate will monitor daily production of loans, meet with staff regularly to review individual performance compared to established goals and mentor for ongoing development. Contribute to the quality and growth of the Credit Union's consumer loan portfolio and ensure processes and procedures promote efficiency and positive member, staff and dealer experiences. Responsibilities: * Monitor and oversee all Consumer Lending department operations with regards to training, underwriting, processing and funding of direct and indirect auto loans * Meet with direct reports at a minimum, monthly, to review performance, expectations, provide support and hold staff accountable for accomplishing goals and assigned tasks * Establish and deliver goals to staff annually that contribute to and align with the strategic goals of the Credit Union * Work directly and indirectly with internal departments to strengthen knowledge, provide support related to lending items and maintain effective cross-departmental relationships * Partner with the Indirect Lending Sales Rep to maintain a competitive and profitable Indirect Lending Program, manage dealer relationships and agreements, providing support as needed in person, by phone or electronically and promote use of credit union's products and services. * Generate, maintain, analyze and provides various monthly reports for organizational loan growth, staff productivity and portfolio performance for direct and indirect loans. * Participate on teams to create efficiencies and lead or assist with the implementation of new processes, technology and departmental changes. * Underwrite/Process loans in accordance with the Consumer Loan Policy. * Perform other job-related duties as assigned. Requirements * Three to five years of consumer lending underwriting experience. * Minimum two to three years of management experience. * (1) A two-year college degree or (2) Completion of a specialized course of study at a business or trade school or (3) Completion of a specialized and extensive in-house training or apprenticeship program. * Ability to manage multiple tasks concurrently in an efficient and effective manner. * Strong oral and written communication skills. * Proficient in technology including Microsoft Word and Excel. * Excellent judgement and decision-making abilities. * Ability to build relationships within and outside the credit union. Equal Employment Opportunity: Equal employment opportunity has been and will continue to be a basic principle at the Credit Union. Beginnings provides equal employment opportunities, without discrimination because of race, color, religion, creed, sex, sexual orientation, gender identity or expression, pregnancy, marital status, age, national origin, citizenship, handicap or disability, veteran or military status, political beliefs, victim of domestic violence status, familial status, or predisposing genetic characteristics or status, or any other status protected by federal, state, local or other law. This policy includes, but is not limited to recruitment, hiring, compensation, training, and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, lay-off and termination, and all other terms and conditions of employment. #Beginnings1

Mortgage Loan Officer - External Mortgage Sales Sign on Bonus! Location: Syracuse, NY Base Rate compensation structure: First 180 days: $25.00/hour +commissions total earning potential of $100,000+ annually as long as performance expectations are met. Thereafter: commissions only Who Are We? AmeriCU is a not-for-profit credit union based in Rome, NY with assets in excess of $2.7 Billion and serving a membership base of over 170,000 members across Central New York, the United States, and beyond. For 75 years we have been committed to our members, our employees, and our communities. In 2025, we were once again recognized as one of the Best Companies to Work for in New York State and recognized by American Banker as one of the best credit unions in the United States to work for, ranking 38th nationwide! The Position: AmeriCU Credit Union is in search of a Mortgage Loan Officer who aligns directly with our mission to provide our members with the right financial services to live life, dream big, and achieve financial success, and our vision to be the most admired organization in every community we serve. As a Mortgage Loan Officer, you will work with the membership and collaboratively with the Mortgage Sales team to provide our members with the right products & services to meet their needs. A Mortgage Loan Officer should provide exceptional member service by maintaining thorough knowledge of lending programs, policies, procedures and regulatory requirements, demonstrating a commitment to professional ethics, complying with all Federal and state compliance policies and adhering to Home Mortgage Disclosure Act (HDMA) guidelines. Key responsibilities include: Business Development & Networking Proactively conduct outside sales calls to generate new business opportunities. Build and maintain relationships with realtors, builders, developers, and consumer networking groups. Personally engage with referral sources through meetings, community events, and business functions. Cultivate and sustain recurring referral channels to support ongoing mortgage loan production and meet established performance goals. Member Consultation & Service Consult with members to identify mortgage solutions that best fit their financial needs. Deliver expert guidance and exceptional service to both current and prospective members seeking residential mortgage information. Loan Application & Credit Assessment Interview applicants to gather detailed financial information, including income, goals, and credit history, to assess loan eligibility. Analyze financial and credit data to determine creditworthiness. Accurately enter application details into point-of-sale origination software. Guide members through the application process, addressing questions and providing counseling on available mortgage programs. Request and collect any additional documentation needed to complete the loan application package prior to processing. Come grow with us! Whether you are just starting out or have been working in your field already, we offer opportunities for growth and advancement. It is our goal to hire employees who will provide exceptional service to our members and who value giving back and supporting the communities we serve. In addition, we offer the following benefits: Competitive rates on our Medical, Dental and Vision plans Generous contribution to your Health Savings Account, if you choose to enroll in one of AmeriCU's High Deductible Health plans Paid Holidays Paid Time off - Vacation, Personal or Sick and Birthday Employee Appreciation Events 401(k) Matching after 1 year of employment Employee Assistance Program Tuition Reimbursement for Full-time employees after 1 year of employment Life Insurance & Accidental Death & Dismemberment Insurance, free to all Full-time employees Enhanced Short Term Disability - at no cost to you! Get to know us more by clicking on the links below. See why YOU should choose AmeriCU! ***************************************** ************************************

Starting Rate - $19.00/hour to $22.00/hour, actual rate will depend on experience. Status: Full Time is overtime eligible and Incentive earning eligible. Who Are We? AmeriCU is a not-for-profit credit union based in Rome, NY with assets in excess of $2.7 Billion and serving a membership base of over 170,000 members across Central New York, the United States, and beyond. For 75 years we have been committed to our members, our employees, and our communities. In 2025, we were once again recognized as one of the Best Companies to Work for in New York State and recognized by American Banker as one of the best credit unions in the United States to work for, ranking 38th nationwide! The Position: AmeriCU Credit Union is in search of a Call Center Representative who aligns directly with our mission to provide our members with the right financial services to live life, dream big, and achieve financial success, and our vision to be the most admired organization in every community we serve. As a Call Center Representative you will: Serve members by determining requirements; answering inquires; resolve problems; fulfilling requests; maintaining member account data. Manage and expand relationships with members and potential members by providing professional and quality member service and sales that meets or exceeds member expectations. Demonstrate clear verbal and written communication via; telephone, email, chat, and/or video chat. What You'll Do: As a Call Center Representative your primary responsibilities will include: Manage a high volume of inbound/outbound calls in a timely manner. Build sustainable relationships and engage members by providing a superior level of service and support. Perform problem resolution in addition to offering products and services that may fit their needs. Process loan applications and maintain thorough knowledge of the underwriting guidelines and procedures. Maintain knowledge of and adhere to all internal procedures and applicable compliance and risk controls in accordance with credit union and/or regulatory standards and policies. i.e., Bank Secrecy Act and the SAFE Act. Educate, encourage, and upsell members on the use of alternative delivery channels and available digital processes to create a more efficient experience for members and employees. Meet or exceed individual competencies and goals while also contributing overall goals of the organization. Verify and maintain member information captured in Core and CRM systems. Keep equipment operational by following established procedures; reporting malfunctions. Update job knowledge by participating in educational opportunities, along with referring to knowledgebase articles to improve product/service knowledge and performance levels. Uphold the mission and vision that align with AmeriCU's core values and strategic direction. Register in the NMLS database and maintain personal information. Data must be accurate and up to date. Come grow with us! Whether you are just starting out or have been working in your field already, we offer opportunities for growth and advancement. It is our goal to hire employees who will provide exceptional service to our members and who value giving back and supporting the communities we serve. In addition, we offer the following benefits: Come grow with us! Whether you are just starting out or have been working in your field already, we offer opportunities for growth and advancement. It is our goal to hire employees who will provide exceptional service to our members and who value giving back and supporting the communities we serve. In addition, we offer the following benefits: Competitive rates on our Medical, Dental and Vision plans Generous contribution to your Health Savings Account, if you choose to enroll in one of AmeriCU's High Deductible Health plans Paid Holidays Paid Time off Employee Appreciation Events 401(k) Matching after 1 year of employment Employee Assistance Program Tuition Reimbursement for Full-time employees after 1 year of employment Life Insurance & Accidental Death & Dismemberment Insurance, free to all Full-time employees Enhanced Short Term Disability - at no cost to you! Get to know us more by clinking on the links below. See why YOU should choose AmeriCU! ***************************************** ************************************

Build your future with us. At the heart of our success is a team of passionate, skilled, and dedicated individuals. We're on the lookout for people who thrive on delivering exceptional customer service and building lasting client relationships. Our culture is built to attract top talent, celebrate performance, and fuel professional growth. As a proud community bank, we believe in giving back to the neighborhoods we serve. Supporting local events and organizations across our 14-county footprint isn't just something we do-it's who we are. It's our way of saying thank you to the people who make this region an incredible place to live, work, and grow. Interested in making a difference while building a rewarding career? We invite you to review the job description below and apply today. We look forward to learning more about you. Together, we build something amazing-and we support you with benefits such as: Profit Sharing/401K Plan Health, Dental & Vision Insurance Tuition Reimbursement Paid time off Employee Assistance Program …and more! Job Title : Real Estate Lending Associate Responsible for performing a variety of duties to support the loan servicing function in order to ensure the efficient and accurate servicing of mortgage loan accounts. Maintains all paper and electronic files by accurately processing all loan origination components and documentation; Disburses all online applications; Manages conditions and handles as appropriate. Process payments for application and appraisal fees. Prepare new loan documentation, including the Loan Estimate, received at origination to ensure accuracy and compliance; Identify origination errors for tracking; Distribute required disclosures to clients. Gathers, analyzes, and verifies all documentation required to properly support the loan request; Compares verifications against original loan application for consistency and contacts clients to obtain additional information as needed. Updates loan origination system as information is gathered and verified; prepares revised documentation as changes are made to the loan. Analyzes credit reports and income, calculates ratios, and verifies assets to determine continuation or declination of application. Addresses all inconsistencies with loan officer and client, if appropriate; Consults with proper sources to resolve questions. Tracks files for follow-up on commitment, deadlines, conditions to be cleared, etc. Develops and maintains relationships with appraisers and monitors turnaround time of appraisals; Orders appraisals; Reviews appraisals; Requests revisions as necessary and inputs into the loan origination system. Prepares a variety of letters and other correspondence; Distributes required disclosures to clients. Applies knowledge of portfolio and investor underwriting policies and procedures to ensure that consistent standards have been applied to all loans. Ensures that all regulations have been adhered to prior to and during the processing and closing process. Prepares appropriate documentation for investors and prepares rate sheets. Prepares mortgage commitment letters incorporating the terms and conditions as determined by the underwriter; Forwards appropriate documents to the settlement agent and follows-up to ensure deadlines are met on commitment expirations, rate locks, and closing dates. Reviews legal documents prior to closing as follows: Verifies that conditions to close have been met and confers with attorneys as necessary; Acts as intermediary for title problems, boundary line issues, or other legal issues that surface; Informs management of pending situations that may halt or stall closing. When the file is clear to close, prepares preliminary Closing Disclosures and distributes to client; Notifies attorney that the loan is clear to close; Schedules loan closings and gathers appropriate paperwork from settlement agent to prepare all closing documentation; Prepares all closing documents and reviews for accuracy; Orders title work to be done. Computes initial aggregate escrow. Process all closing documents received from settlement agent after closing; Disburse fees; Conduct a post-closing loan review; Prepares post-closing documentation as required for secondary market investors. Oversees the disbursements of loan proceeds; prepares loan data for accurate upload to the core. Requests appraisal inspections and title updates on construction loans; Receives invoices for work completed or materials purchased and issues checks or transfers mortgage funds for construction mortgages or home improvements for which funds are held in escrow; Prepares construction loan to go final. Assists in making decisions on problem contracts and with other personnel with problems that arise as warranted. Maintains activity logs and compiles information as directed to generate and prepare monthly reports; Provides monthly data to outside originators. Conforms to General Performance Expectations as identified for all employees Qualifications/Requirements Associates degree in business preferred, Specialized lending education and training preferred Minimum of 5 years experience in related position with a minimum of 2 years in Mortgage processing normally required; Lending experience preferred Proficient interpersonal skills in dealing with clients and all levels of management Demonstrated proficiency in Microsoft Word and Excel Salary Range $17 to $26.50 Hourly Compensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained. Market and organizational factors are also considered. Along with a competitive compensation program please visit the benefits section of our Careers page to view available benefits. Chemung Canal Trust Company/Capital Bank/Canal Bank fosters a diverse and inclusive culture where employees are able to succeed to their full potential. EEO/AA Including Veterans and Disabled.

Beginnings Credit Union (Beginnings) is in search of a skilled Member Solutions Representative. This individual will provide prompt, friendly, professional, accurate service to members who contact the credit union using various methods. This person will educate, sell, and refer products and services, highlight promotions, address inquiries, while providing the member with positive experience. The position is hybrid/remote with a requirement to be located within 100 miles of Ithaca, NY. Requirements & Responsibilities: * Provide outstanding service to members through various inbound and outbound channels including phone calls, video calls, email and other channels as developed. * Work efficiently to assist members in a calm, polite, and professional manner. * Responsible for member satisfaction by addressing all financial needs related to products, services, technologies, and transactions with accuracy and in a timely manner. * Resolve member issues and concerns within the position's level of authority and in accordance with Credit Union's policies. * Direct members to the appropriate resource and/ or Supervisor when a solution is outside the scope of the Member Solution Rep I's authority or responsibility. * Successfully completes all training and keeps abreast of company policy changes * Participate in Saturday rotation and works additional hours for special projects. * Meet or exceed sales or referral goals as an individual and collaboratively with the team. * Perform other job duties as assigned by manager. Desired Skills and Experience: * Zero to six months of similar or related experience. * High school education or equivalent. * To provide prompt accurate, and professional service to all members and potential members through multiple platforms. * To be available for member inquiries through various communication methods. * To process member transactions accurately and in accordance with Beginnings policy and procedures. * To maintain a positive attitude and a spirit of teamwork. * To successfully sell and refer credit union products and services. Equal Employment Opportunity: Equal employment opportunity has been and will continue to be a basic principle at the Credit Union. Beginnings provides equal employment opportunities, without discrimination because of race, color, religion, creed, sex, sexual orientation, gender identity or expression, pregnancy, marital status, age, national origin, citizenship, handicap or disability, veteran or military status, political beliefs, victim of domestic violence status, familial status, or predisposing genetic characteristics or status, or any other status protected by federal, state, local or other law. This policy includes, but is not limited to recruitment, hiring, compensation, training, and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, lay-off and termination, and all other terms and conditions of employment. #Beginnings1

Build your future with us. At the heart of our success is a team of passionate, skilled, and dedicated individuals. We're on the lookout for people who thrive on delivering exceptional customer service and building lasting client relationships. Our culture is built to attract top talent, celebrate performance, and fuel professional growth. As a proud community bank, we believe in giving back to the neighborhoods we serve. Supporting local events and organizations across our 14-county footprint isn't just something we do-it's who we are. It's our way of saying thank you to the people who make this region an incredible place to live, work, and grow. Interested in making a difference while building a rewarding career? We invite you to review the job description below and apply today. We look forward to learning more about you. Together, we build something amazing-and we support you with benefits such as: 401k 6% Match Medical, dental vision insurance Tuition Reimbursement 11 paid holidays per year Employee Assistance Program …and more! Job Tittle: Relationship Banker I Provides exceptional customer service to new and established financial institution clients, including cross-selling of products and services and cash receipt and payment services. Accurately processes routine and complex transactions for branch customers, including deposits, withdrawals, and loan payment processing while balancing a cash drawer and safeguarding against fraud. Assists with the maintenance and servicing of bank equipment such as ATMs, and Night Drops. Researches customer inquiries, orders checks/debit cards, returns phone calls, and other customer originated service needs with the intent of enhancing customer retention and uncovering additional sales opportunities. Confidently uses needs based assessment tools (Client Relationship Worksheet) in a conversational manner to analyze and uncover customer needs. Recommends and sells appropriate solutions both in person and over the phone. Opens deposit accounts, inputs and follows through with loan applications following operations and regulatory requirements; opens all types of personal accounts and prepares related documentation; follows up with clients after new accounts are opened to deepen the relationship. Demonstrates a high level of courtesy and efficiency with customers, continuously exceeding expectations with servicing skills; maintains a strong understanding of industry trends and how they impact the customer. Proactively seeks ways to expand customer relationships in order to achieve individual and branch goals; maintains a working knowledge of the banks products and services. Actively participates in branch huddles, meetings, and one on one coaching sessions. Adheres to operational controls including but not limited to legal, corporate and regulatory procedures to ensure the safety and security of client bank assets. Assists with new staff member training and coaching; Performs on the job training and may serve as a backup trainer as needed. May direct work flow by assigning ancillary duties on the Teller line as needed. Maintains knowledge of all relevant rules and regulations. Conforms to General Performance Expectations as identified for all employees. Qualifications/Requirements One year experience in a banking or customer service position preferred High School Diploma or equivalent with an emphasis in a business curriculum Demonstrated experience in banking and/or customer service Proficient analytical and mathematic skills, along with reading and writing skills Proficient communication, interpersonal and sales skills A comprehensive knowledge of operating policies and procedures which impact consumer services; A thorough knowledge of the features and benefits of company consumer products and services Basic computer skills, including Microsoft Outlook, Word and Excel Ability to lift up to 50 lbs. of coin Must be able to support multiple branch locations as needed Salary Range $17 to $26.50 Hourly Compensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained. Market and organizational factors are also considered. Along with a competitive compensation program please visit the benefits section of our Careers page to view available benefits. Chemung Canal Trust Company/Capital Bank/Canal Bank fosters a diverse and inclusive culture where employees are able to succeed to their full potential. EEO/AA Including Veterans and Disabled.

Build your future with us. At the heart of our success is a team of passionate, skilled, and dedicated individuals. We're on the lookout for people who thrive on delivering exceptional customer service and building lasting client relationships. Our culture is built to attract top talent, celebrate performance, and fuel professional growth. As a proud community bank, we believe in giving back to the neighborhoods we serve. Supporting local events and organizations across our 14-county footprint isn't just something we do, it's who we are. It's our way of saying thank you to the people who make this region an incredible place to live, work, and grow. Interested in making a difference while building a rewarding career? We invite you to review the job description below and apply today. We look forward to learning more about you. Together, we build something amazing-and we support you with benefits such as: * Profit Sharing/401K Plan * Health, Dental & Vision Insurance * Tuition Reimbursement * Paid time off * Employee Assistance Program …and more! Job Title: Manager of IT Infrastructure Here's how you'll make an impact Ensures the organization's systems are online and fully operational at all times. Responsible for planning, installation, maintenance, and upgrade of IT systems across the organization. * Design and execute short/long term strategic plans to ensure infrastructure capacity meets current and future needs. * Manage and establish priorities for maintenance, design, development, and analysis of infrastructure systems including LAN, WAN, Server, Storage, Cloud, Virtual/Physical Server implementations. * Responsible for day-to-day operation of the LAN/WAN infrastructure. * Conduct research and recommend changes in services, products, protocols, and standards to support development efforts and infrastructure procurement. * Assist in defining and implementing the IT Disaster Recovery Strategy for the organization. * Define software and hardware standards in collaboration with stakeholders and owners. * Monitor, manage and report server/LAN/WAN performance. * Practice IT asset management inclusive of component inventory maintenance and associated documentation. * Manage IT vendor relationships in regard to network and infrastructure design, function, and support. * Responsible for designing and managing the endpoint management program using Microsoft Intune or other cloud-based endpoint management platforms. * Assist the IT Manager in leading the Infrastructure Team when needed. * Conforms to General Performance Expectations as identified for all employees. Qualifications/Requirements * Bachelor's degree, with a technical major, such as engineering or computer science preferred or equivalent combination of education, training, and experience. * Systems Administration/System Engineer certification preferred - Microsoft, VEEAM, VMware, Cisco. * Four to six years of system administration experience preferred. * Four to six years of experience designing and managing highly complex data networks required. * Previous Security experience or training preferred. * Previous experience troubleshooting and leading problem-solving efforts involving outside vendors and other support personnel. * Must be able to support multiple locations as needed; Valid Driver's License required Salary Range $81,000 to $134,820 Annually Compensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained. Market and organizational factors are also considered. Along with a competitive compensation program please visit the benefits section of our Careers page to view available benefits. Chemung Canal Trust Company/Capital Bank/Canal Bank fosters a diverse and inclusive culture where employees are able to succeed to their full potential. EEO/AA Including Veterans and Disabled.

Beginnings Credit Union (Beginnings) is seeking a detail oriented AutoConnection Loan Interviewer. This individual will contribute to the increase of the Credit Union's indirect loan portfolio while mitigating risk by reviewing funding packages received from the dealers and ensuring completion as well as accuracy of documentation and funding of loans and establishing membership accounts if applicable. Job Responsibilities: * Close and disburse loan proceeds on approved loans as required. * Establish New Membership accounts as per procedure. * Process applications sent by dealers to verify that all information is obtained and accurate. * Determine members' needs and advise dealers of current rates, terms, eligibility requirements and insurance options. * Promotes use of the Credit Union's loan services and other financial services among dealer network. * Maintains effective dealership relations and acts as liaison between the Credit Union member and dealer. * Answer telephone inquiries and assist dealers/members and staff with any loan-related questions. * Process dealer commission charge backs when applicable. * Perform other job-related duties as assigned. * Participate in offsite auto and RV sales event. Requirements * One year to three years of similar or related experience. * High School Education or GED * Work normally involves contacts with persons beyond immediate associates generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors) requiring ordinary courtesy in providing assistance and information. * Must be proficient in Excel/WORD, have proven sales ability with Beginnings. Equal Employment Opportunity: Equal employment opportunity has been and will continue to be a basic principle at the Credit Union. Beginnings provides equal employment opportunities, without discrimination because of race, color, religion, creed, sex, sexual orientation, gender identity or expression, pregnancy, marital status, age, national origin, citizenship, handicap or disability, veteran or military status, political beliefs, victim of domestic violence status, familial status, or predisposing genetic characteristics or status, or any other status protected by federal, state, local or other law. This policy includes, but is not limited to recruitment, hiring, compensation, training, and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, lay-off and termination, and all other terms and conditions of employment. #Beginnings1

Beginnings Credit Union (Beginnings) is seeking an energetic individual to fill the position of Teller. The ideal candidate will be highly detail oriented, have cash drawer experience, the ability to communicate with members, and be able to consistently provide friendly, professional services to every member as well as co-workers. Responsibilities: * Verifies, enters data and issues receipts for a variety of financial transactions to assist members in conducting business with Beginnings. * Performs transactions with minimal assistance and errors. * Provides assistance and information to members to help ensure proper understanding and utilization of Beginnings' services and promotes positive member relations. * Understands and utilizes policies and procedures for branch operations, inclusive of maintaining accurate records and logs. * Proficient at utilizing branch technology, systems, and applications related to position. * Maintains a complete understanding of credit union compliance and federal regulations applicable to position. * Cross-sells credit union products and services to satisfy member needs referring members to MRRs, UAs, Wealth Management, Mortgage, and Business Lending as appropriate. * Executes all safety and security procedures established by Management. * Balances and maintains an accurate cash drawer by verifying correct processing and posting of all transactions. * Assists with other branch functions and cross-training as directed by supervisor. Requirements * High school education or equivalent. * One month to twelve months of similar or related experience. Cash handling preferred. * Ten key calculator and computer keyboard experience. Must be good with detail to deal with numbers and names. * Basic computer skills. * Must be able to work flexible schedule Monday through Friday. Equal Employment Opportunity: Equal employment opportunity has been and will continue to be a basic principle at the Credit Union. Beginnings provides equal employment opportunities, without discrimination because of race, color, religion, creed, sex, sexual orientation, gender identity or expression, pregnancy, marital status, age, national origin, citizenship, handicap or disability, veteran or military status, political beliefs, victim of domestic violence status, familial status, or predisposing genetic characteristics or status, or any other status protected by federal, state, local or other law. This policy includes, but is not limited to recruitment, hiring, compensation, training, and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, lay-off and termination, and all other terms and conditions of employment. #Beginnings1

Member Service Representative Location: 295 Grant Ave, Auburn NY 13021 Starting Pay for this role - $21.50/hour to $23.00/hour, actual starting pay will depend on experience Position is Part time 20-29 hours per week and incentive eligible Who Are We? AmeriCU is a not-for-profit credit union based in Rome, NY with assets in excess of $2.7 Billion and serving a membership base of over 160,000 members across Central New York, the United States, and beyond. For 75 years we have been committed to our members, our employees, and our communities. In 2025, we were once again recognized as one of the Best Companies to Work for in New York State and recognized by American Banker as one of the best credit unions in the United States to work for, ranking 38th nationwide! The Position: AmeriCU Credit Union is in search of a Member Service Representative who aligns directly with our mission to provide our members with the right financial services to live life, dream big, and achieve financial success, and our vision to be the most admired organization in every community we serve. What You'll Do: As a Member Service Representative your primary responsibilities will include: Greet members in a professional and enthusiastic manner that encases the MVP-1 Team culture. Demonstrates a general understanding of AmeriCU's Strategic Plan and how their role impacts the success of the credit union. Serve as the primary liaison for introducing members to our ITM technology, as well as conducting traditional teller transactions. Retain, Expand, and Acquire relationships by referring and cross selling credit union products and services through courtesy calls or in person. Develop a strong partnership with line of business partners for the purpose of focusing on member acquisition and deepening the relationship of current members. Meet or exceed annual goals. Serve as the lead trainer in the assigned FC for both desk and teller line new hires, may be asked to provide support in other regional financial centers as needed. Record encounters with current and prospective members in the credit union CRM system for tracking purposes. Accurately perform account servicing and file maintenance as required. Adhere to all credit union and departmental policies and procedures. Maintain knowledge of and adhere to all applicable compliance, operational, and risk controls in accordance with credit union or regulatory standards and policies, with particular attention to the Bank Secrecy Act (BSA) and SAFE Act. Demonstrates community engagement and involvement. Come grow with us! Whether you are just starting out or have been working in your field already, we offer opportunities for growth and advancement. It is our goal to hire employees who will provide exceptional service to our members and who value giving back and supporting the communities we serve. In addition, we offer the following benefits: Competitive rates on our Medical, Dental and Vision plans Generous contribution to your Health Savings Account, if you choose to enroll in one of AmeriCU's High Deductible Health plans Paid Holidays Paid Time off Employee Appreciation Events 401(k) Matching after 1 year of employment Employee Assistance Program Tuition Reimbursement for Full-time employees after 1 year of employment Life Insurance & Accidental Death & Dismemberment Insurance, free to all Full-time employees Enhanced Short Term Disability - at no cost to you! Get to know us more by clinking on the links below. See why YOU should choose AmeriCU! ***************************************** ************************************

Beginnings Credit Union (Beginnings) is seeking an energetic individual to fill the position of Mortgage Loan Servicer I. This individual will provide a high level of internal and external service and a wide variety of operational support within the loan servicing department. The ideal candidate will be highly detail oriented with strong communication skills. Responsibilities: * Process incoming mail, answer phones, and respond to digital banking messages, emails, and voicemails when received and complete all daily. * Ensure all member questions and complaints are responded to in a timely manner including documenting the system appropriately and escalating the complaints to management. * Quality review (QR) of assigned loans for accuracy in a timely manner. * Maintaining and distributing the weekly QR error log as appropriate. * Performs collateral maintenance functions such as lien perfections and releases, mortgage recordings and discharges, collateral insurance and loss claims. * Ability and knowledge of how to generate checks to county clerk for recording / discharging First Mortgage, Home Equity and HELOC and mail all paid documents including recorded discharge to member. * Assist with monthly audit related functions and reporting. * Assist with mortgage escrow account functions such as escrow analysis, escrow releases, property tax and insurance payments. * Perform periodic reporting to Investors and HMDA. * Process payoffs for loans. * Process checks received to member accounts daily. * File loan files and all associated documents. * Additional duties as assigned. Requirements * One year to three years of similar or related experience. * A high school education or GED. * Strong communication skills, both written and oral. The ability to provide clear and professional communication to credit union members and other departments' staff. * Ability to support/serve multiple stakeholders in a highly collaborative environment while working independently at times. * Ability to work under deadlines in a fast-paced, changing environment. * Must be self-motivated with willingness to learn. * Must have high attention to detail. * Must possess good problem solving and analytical skills. * Must be proficient in Microsoft Office with emphasis on Word, Excel, and Outlook. Equal Employment Opportunity: Equal employment opportunity has been and will continue to be a basic principle at the Credit Union. Beginnings provides equal employment opportunities, without discrimination because of race, color, religion, creed, sex, sexual orientation, gender identity or expression, pregnancy, marital status, age, national origin, citizenship, handicap or disability, veteran or military status, political beliefs, victim of domestic violence status, familial status, or predisposing genetic characteristics or status, or any other status protected by federal, state, local or other law. This policy includes, but is not limited to recruitment, hiring, compensation, training, and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, lay-off and termination, and all other terms and conditions of employment. #Beginnings1

Build your future with us. At the heart of our success is a team of passionate, skilled, and dedicated individuals. We're on the lookout for people who thrive on delivering exceptional customer service and building lasting client relationships. Our culture is built to attract top talent, celebrate performance, and fuel professional growth. As a proud community bank, we believe in giving back to the neighborhoods we serve. Supporting local events and organizations across our 14-county footprint isn't just something we do-it's who we are. It's our way of saying thank you to the people who make this region an incredible place to live, work, and grow. Interested in making a difference while building a rewarding career? We invite you to review the job description below and apply today. We look forward to learning more about you. Together, we build something amazing-and we support you with benefits such as: Profit Sharing/401K Plan Health, Dental & Vision Insurance Tuition Reimbursement Paid time off Employee Assistance Program …and more! Job Title: Real Estate Lending Associate Responsible for performing a variety of duties to support the loan servicing function in order to ensure the efficient and accurate servicing of mortgage loan accounts. Maintains all paper and electronic files by accurately processing all loan origination components and documentation; Disburses all online applications; Manages conditions and handles as appropriate. Process payments for application and appraisal fees. Prepare new loan documentation, including the Loan Estimate, received at origination to ensure accuracy and compliance; Identify origination errors for tracking; Distribute required disclosures to clients. Gathers, analyzes, and verifies all documentation required to properly support the loan request; Compares verifications against original loan application for consistency and contacts clients to obtain additional information as needed. Updates loan origination system as information is gathered and verified; prepares revised documentation as changes are made to the loan. Analyzes credit reports and income, calculates ratios, and verifies assets to determine continuation or declination of application. Addresses all inconsistencies with loan officer and client, if appropriate; Consults with proper sources to resolve questions. Tracks files for follow-up on commitment, deadlines, conditions to be cleared, etc. Develops and maintains relationships with appraisers and monitors turnaround time of appraisals; Orders appraisals; Reviews appraisals; Requests revisions as necessary and inputs into the loan origination system. Prepares a variety of letters and other correspondence; Distributes required disclosures to clients. Applies knowledge of portfolio and investor underwriting policies and procedures to ensure that consistent standards have been applied to all loans. Ensures that all regulations have been adhered to prior to and during the processing and closing process. Prepares appropriate documentation for investors and prepares rate sheets. Prepares mortgage commitment letters incorporating the terms and conditions as determined by the underwriter; Forwards appropriate documents to the settlement agent and follows-up to ensure deadlines are met on commitment expirations, rate locks, and closing dates. Reviews legal documents prior to closing as follows: Verifies that conditions to close have been met and confers with attorneys as necessary; Acts as intermediary for title problems, boundary line issues, or other legal issues that surface; Informs management of pending situations that may halt or stall closing. When the file is clear to close, prepares preliminary Closing Disclosures and distributes to client; Notifies attorney that the loan is clear to close; Schedules loan closings and gathers appropriate paperwork from settlement agent to prepare all closing documentation; Prepares all closing documents and reviews for accuracy; Orders title work to be done. Computes initial aggregate escrow. Process all closing documents received from settlement agent after closing; Disburse fees; Conduct a post-closing loan review; Prepares post-closing documentation as required for secondary market investors. Oversees the disbursements of loan proceeds; prepares loan data for accurate upload to the core. Requests appraisal inspections and title updates on construction loans; Receives invoices for work completed or materials purchased and issues checks or transfers mortgage funds for construction mortgages or home improvements for which funds are held in escrow; Prepares construction loan to go final. Assists in making decisions on problem contracts and with other personnel with problems that arise as warranted. Maintains activity logs and compiles information as directed to generate and prepare monthly reports; Provides monthly data to outside originators. Conforms to General Performance Expectations as identified for all employees Qualifications/Requirements Associates degree in business preferred, Specialized lending education and training preferred Minimum of 5 years experience in related position with a minimum of 2 years in Mortgage processing normally required; Lending experience preferred Proficient interpersonal skills in dealing with clients and all levels of management Demonstrated proficiency in Microsoft Word and Excel Salary Range $17 to $26.50 Hourly Compensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained. Market and organizational factors are also considered. Along with a competitive compensation program please visit the benefits section of our Careers page to view available benefits. Chemung Canal Trust Company/Capital Bank/Canal Bank fosters a diverse and inclusive culture where employees are able to succeed to their full potential. EEO/AA Including Veterans and Disabled.

Build your future with us. At the heart of our success is a team of passionate, skilled, and dedicated individuals. We're on the lookout for people who thrive on delivering exceptional customer service and building lasting client relationships. Our culture is built to attract top talent, celebrate performance, and fuel professional growth. As a proud community bank, we believe in giving back to the neighborhoods we serve. Supporting local events and organizations across our 14-county footprint isn't just something we do-it's who we are. It's our way of saying thank you to the people who make this region an incredible place to live, work, and grow. Interested in making a difference while building a rewarding career? We invite you to review the job description below and apply today. We look forward to learning more about you. Together, we build something amazing-and we support you with benefits such as: 401k 6% Match Medical, dental vision insurance Tuition Reimbursement 11 paid holidays per year Employee Assistance Program …and more! Job Tittle: Relationship Banker II Provides exceptional customer service to new and established financial institution clients, including cross-selling of products and services and cash receipt and payment services. Proactively seeks ways to expand customer relationships in order to achieve individual and branch goals; displays sales leadership and drives sales through service and knowledge. Engages in outbound calling and needs assessment to generate qualified referrals for alternate products, channels and other lines of business. Meets specific partner referral goals. Actively assists in training, coaching and motivating the branch staff. May be responsible for providing employees with timely, candid, and constructive feedback, as well as completing performance reviews. Actively leads branch huddles, meetings, and one on one coaching sessions. Responsible for developing branch staff. Serves as manager in the absence of the Branch Manager. Provides cross training/on the job training to employees on a regular basis. Leads and manages branch staffing, retail and operational reports, and ensures all staff complete required training. Accurately processes routine and complex transactions for branch customers, including deposits, withdrawals, and loan payment processing while balancing a cash drawer and safeguarding against fraud. Assists with the maintenance and servicing of bank equipment such as ATMs, Night Drops, and Cash Advance Machines. Researches customer inquiries, orders checks/debit cards, returns phone calls, and other customer originated service needs with the intent of enhancing customer retention and uncovering additional sales opportunities. Confidently uses needs based assessment tools (Client Relationship Worksheet) in a conversational manner to analyze and uncover customer needs. Recommends and sells appropriate solutions both in person and over the phone. Opens deposit accounts, inputs and follows through with loan applications following operations and regulatory requirements; opens all types of business and personal accounts and prepares related documentation; follows up with clients after new accounts are opened to deepen the relationship. Demonstrates a high level of courtesy and efficiency with customers, continuously exceeding expectations with servicing skills; maintains a strong understanding of industry trends and how they impact the customer. Obtains and maintains an active NMLS registration; possesses and utilizes a Lending Line. Completes effective business calls with or without the Branch Manager. Service Small Business Customers as needed and sell to branch managed business when no branch manager is available. Actively participates in community activities that may generate new customer leads and supports the organization's overall Community Outreach and CRA goals and initiatives. Adheres to operational controls including but not limited to legal, corporate and regulatory procedures to ensure the safety and security of client bank assets. Conforms to General Performance Expectations as identified for all employees. Qualifications/Requirements: High School Diploma or equivalent required. Business related college courses preferred. A minimum of 3 years' experience in banking or considerable relevant customer service experience Proficient analytical and mathematic skills, along with reading and writing skills Proficient communication, interpersonal and sales skills A comprehensive knowledge of operating policies and procedures which impact consumer services; A thorough knowledge of the features and benefits of company consumer products and services Basic computer skills, including Microsoft Outlook, Word and Excel Ability to lift up to 50 lbs. of coin Must be able to support multiple branch locations as needed Salary Range $17 to $26.50 hourly Compensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained. Market and organizational factors are also considered. Along with a competitive compensation program please visit the benefits section of our Careers page to view available benefits. Chemung Canal Trust Company/Capital Bank/Canal Bank fosters a diverse and inclusive culture where employees are able to succeed to their full potential. EEO/AA Including Veterans and Disabled

Build your future with us. At the heart of our success is a team of passionate, skilled, and dedicated individuals. We're on the lookout for people who thrive on delivering exceptional customer service and building lasting client relationships. Our culture is built to attract top talent, celebrate performance, and fuel professional growth. As a proud community bank, we believe in giving back to the neighborhoods we serve. Supporting local events and organizations across our 14-county footprint isn't just something we do, it's who we are. It's our way of saying thank you to the people who make this region an incredible place to live, work, and grow. Interested in making a difference while building a rewarding career? We invite you to review the job description below and apply today. We look forward to learning more about you. Together, we build something amazing-and we support you with benefits such as: Profit Sharing/401K Plan Health, Dental & Vision Insurance Tuition Reimbursement Paid time off Employee Assistance Program …and more! Job Title : Contact Center Representative Here's how you'll make an impact Performs a wide variety of duties in support of the retail function order to meet the financial services needs of both internal and external clients in all markets that we serve. Answers incoming calls to the Company's Contact Center; responds to client inquiries as able or identifies Company personnel to respond to inquiries when unable to provide an immediate response. Proactively seeks ways to expand customer relationships in order to achieve customer satisfaction; maintains a working knowledge of the banks products and services. Receives all incoming internet email; responds to client inquiries as able, identifies personnel who can respond to client inquiries when unable to provide an immediate response; tracks the progress of email responses to ensure timeliness. Provides electronic banking support to both internal and external clients; including but not limited to Web Banking, Mobile Banking, Bill Pay, and Link Live. Researches and rectifies Check Card and ATM card transaction processing difficulties for customers in a timely and efficient manner. Provides deposit and loan account support by supplying answers to general inquiries and referring clients to additional products or services in order to meet client needs and deepen relationships. Processes basic banking transactions per client request such as account transfers and stop payments. Accepts, responds to, and/or forwards, as appropriate, client requests for information and documentation. Accurately processes and reviews Mobile Deposit transactions and requests. Opens deposit accounts through online channels, opens all types of personal accounts and prepares related documentation; follows up with clients after new accounts are opened to deepen the relationship Maintains an awareness and adheres to all policies, procedures and regulations relevant to the Retail Division. Engages in outbound calling and needs assessment to generate qualified referrals for alternate products, channels and other lines of business. Conforms to General Performance Expectations as identified for all employees. Qualifications/Requirements High School Diploma or equivalent with an emphasis in a business curriculum Minimum of 1 year experience in a banking or customer service position preferred Proficient interpersonal skills in dealing with clients, all levels of management and Board members Proficient communication, interpersonal and sales Demonstrated proficiency in Microsoft Word, Excel and PowerPoint Salary Range $15.00 to $23.00 hourly Compensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained. Market and organizational factors are also considered. Along with a competitive compensation program please visit the benefits section of our Careers page to view available benefits. Chemung Canal Trust Company/Capital Bank fosters a diverse and inclusive culture where employees are able to succeed to their full potential. EEO/AA Including Veterans and Disabled

Build your future with us. At the heart of our success is a team of passionate, skilled, and dedicated individuals. We're on the lookout for people who thrive on delivering exceptional customer service and building lasting client relationships. Our culture is built to attract top talent, celebrate performance, and fuel professional growth. As a proud community bank, we believe in giving back to the neighborhoods we serve. Supporting local events and organizations across our 14-county footprint isn't just something we do, it's who we are. It's our way of saying thank you to the people who make this region an incredible place to live, work, and grow. Interested in making a difference while building a rewarding career? We invite you to review the job description below and apply today. We look forward to learning more about you. Together, we build something amazing-and we support you with benefits such as: Profit Sharing/401K Plan Health, Dental & Vision Insurance Tuition Reimbursement Paid time off Employee Assistance Program …and more! Job Title : Relationship Banker I Here's how you'll make an impact Provides exceptional customer service to new and established financial institution clients, including cross-selling of products and services and cash receipt and payment services. Accurately processes routine and complex transactions for branch customers, including deposits, withdrawals, and loan payment processing while balancing a cash drawer and safeguarding against fraud. Assists with the maintenance and servicing of bank equipment such as ATMs, and Night Drops. Researches customer inquiries, orders checks/debit cards, returns phone calls, and other customer originated service needs with the intent of enhancing customer retention and uncovering additional sales opportunities. Confidently uses needs based assessment tools (Client Relationship Worksheet) in a conversational manner to analyze and uncover customer needs. Recommends and sells appropriate solutions both in person and over the phone. Opens deposit accounts, inputs and follows through with loan applications following operations and regulatory requirements; opens all types of personal accounts and prepares related documentation; follows up with clients after new accounts are opened to deepen the relationship. Demonstrates a high level of courtesy and efficiency with customers, continuously exceeding expectations with servicing skills; maintains a strong understanding of industry trends and how they impact the customer. Proactively seeks ways to expand customer relationships in order to achieve individual and branch goals; maintains a working knowledge of the banks products and services. Actively participates in branch huddles, meetings, and one on one coaching sessions. Adheres to operational controls including but not limited to legal, corporate and regulatory procedures to ensure the safety and security of client bank assets. Assists with new staff member training and coaching; Performs on the job training and may serve as a backup trainer as needed. May direct work flow by assigning ancillary duties on the Teller line as needed. Maintains knowledge of all relevant rules and regulations. Conforms to General Performance Expectations as identified for all employees. Qualifications/Requirements One year experience in a banking or customer service position preferred High School Diploma or equivalent with an emphasis in a business curriculum Demonstrated experience in banking and/or customer service Proficient analytical and mathematic skills, along with reading and writing skills Proficient communication, interpersonal and sales skills A comprehensive knowledge of operating policies and procedures which impact consumer services; A thorough knowledge of the features and benefits of company consumer products and services Basic computer skills, including Microsoft Outlook, Word and Excel Ability to lift up to 50 lbs. of coin Must be able to support multiple branch locations as needed Salary Range $17 to $26.50 Hourly Compensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained. Market and organizational factors are also considered. Along with a competitive compensation program please visit the benefits section of our Careers page to view available benefits. Chemung Canal Trust Company/Capital Bank/Canal Bank fosters a diverse and inclusive culture where employees are able to succeed to their full potential. EEO/AA Including Veterans and Disabled.

Build your future with us. At the heart of our success is a team of passionate, skilled, and dedicated individuals. We're on the lookout for people who thrive on delivering exceptional customer service and building lasting client relationships. Our culture is built to attract top talent, celebrate performance, and fuel professional growth. As a proud community bank, we believe in giving back to the neighborhoods we serve. Supporting local events and organizations across our 14-county footprint isn't just something we do, it's who we are. It's our way of saying thank you to the people who make this region an incredible place to live, work, and grow. Interested in making a difference while building a rewarding career? We invite you to review the job description below and apply today. We look forward to learning more about you. Together, we build something amazing-and we support you with benefits such as: * Profit Sharing/401K Plan * Health, Dental & Vision Insurance * Tuition Reimbursement * Paid time off * Employee Assistance Program …and more! Job Title: Contact Center Representative Here's how you'll make an impact Performs a wide variety of duties in support of the retail function order to meet the financial services needs of both internal and external clients in all markets that we serve. * Answers incoming calls to the Company's Contact Center; responds to client inquiries as able or identifies Company personnel to respond to inquiries when unable to provide an immediate response. * Proactively seeks ways to expand customer relationships in order to achieve customer satisfaction; maintains a working knowledge of the banks products and services. * Receives all incoming internet email; responds to client inquiries as able, identifies personnel who can respond to client inquiries when unable to provide an immediate response; tracks the progress of email responses to ensure timeliness. * Provides electronic banking support to both internal and external clients; including but not limited to Web Banking, Mobile Banking, Bill Pay, and Link Live. * Researches and rectifies Check Card and ATM card transaction processing difficulties for customers in a timely and efficient manner. * Provides deposit and loan account support by supplying answers to general inquiries and referring clients to additional products or services in order to meet client needs and deepen relationships. * Processes basic banking transactions per client request such as account transfers and stop payments. * Accepts, responds to, and/or forwards, as appropriate, client requests for information and documentation. * Accurately processes and reviews Mobile Deposit transactions and requests. * Opens deposit accounts through online channels, opens all types of personal accounts and prepares related documentation; follows up with clients after new accounts are opened to deepen the relationship * Maintains an awareness and adheres to all policies, procedures and regulations relevant to the Retail Division. * Engages in outbound calling and needs assessment to generate qualified referrals for alternate products, channels and other lines of business. Conforms to General Performance Expectations as identified for all employees. Qualifications/Requirements * High School Diploma or equivalent with an emphasis in a business curriculum * Minimum of 1 year experience in a banking or customer service position preferred * Proficient interpersonal skills in dealing with clients, all levels of management and Board members * Proficient communication, interpersonal and sales * Demonstrated proficiency in Microsoft Word, Excel and PowerPoint Salary Range $15.00 to $23.00 hourly Compensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained. Market and organizational factors are also considered. Along with a competitive compensation program please visit the benefits section of our Careers page to view available benefits. Chemung Canal Trust Company/Capital Bank fosters a diverse and inclusive culture where employees are able to succeed to their full potential. EEO/AA Including Veterans and Disabled

Beginnings Credit Union (Beginnings) is in search of an experienced Member Relationship Representative. This individual will develop and deepen relationships with new and existing members by providing exemplary service and will proactively determine member needs with delivering transactional, educational, and cross-sale solutions. The ideal candidate will understand and accurately execute policies and procedures related to, but not limited to, consumer, business, and special accounts. Requirements & Responsibilities: * Assist members and potential members with their financial needs by promoting and selling Beginnings deposit products and services. * Identify cross-sell opportunities and cross-sell Beginnings deposit and lending products and services to our members through various means of communication (in person, telephone, email). * Make qualified referrals to Wealth Management, Mortgage and Business Lending as appropriate. * Support and fill in on the teller line as needed. * Identify and act on opportunities to educate the member on products and services that can improve their financial position. * Achieve or exceed individual and branch sales goals as assigned. * To actively participate in the Sales Incentive Program, contributing to team and organizational sales goals. * Performs other related duties as assigned. Desired Skills and Experience: * One year to three years of similar or related experience. * Proven sales ability. * Strong verbal and written communication skills. Courtesy, tact, and diplomacy are essential elements of the job. * Ability to work independently as well as successfully in a team environment. * Working knowledge of regulations relating to all Credit Union products and services (Reg E, Reg CC, Reg D, Reg DD). * Ability to use windows software, computer keyboard and mouse, email, ShoreTel phone system, calculator, scanner, fax and copy machine. Equal Employment Opportunity: Equal employment opportunity has been and will continue to be a basic principle at the Credit Union. Beginnings provides equal employment opportunities, without discrimination because of race, color, religion, creed, sex, sexual orientation, gender identity or expression, pregnancy, marital status, age, national origin, citizenship, handicap or disability, veteran or military status, political beliefs, victim of domestic violence status, familial status, or predisposing genetic characteristics or status, or any other status protected by federal, state, local or other law. This policy includes, but is not limited to recruitment, hiring, compensation, training, and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, lay-off and termination, and all other terms and conditions of employment. Note: There are 3 progression levels to Member Relationship Representative position. If a candidate possesses other skills than what's listed above, they will be considered for other levels and the new pay ranges will be disclosed. #Beginnings1

Build your future with us. At the heart of our success is a team of passionate, skilled, and dedicated individuals. We're on the lookout for people who thrive on delivering exceptional customer service and building lasting client relationships. Our culture is built to attract top talent, celebrate performance, and fuel professional growth. As a proud community bank, we believe in giving back to the neighborhoods we serve. Supporting local events and organizations across our 14-county footprint isn't just something we do-it's who we are. It's our way of saying thank you to the people who make this region an incredible place to live, work, and grow. Interested in making a difference while building a rewarding career? We invite you to review the job description below and apply today. We look forward to learning more about you. Together, we build something amazing-and we support you with benefits such as: Profit Sharing/401K Plan Health, Dental & Vision Insurance Tuition Reimbursement Paid time off Employee Assistance Program …and more! Job Title : Relationship Banker I Provides exceptional customer service to new and established financial institution clients, including cross-selling of products and services and cash receipt and payment services. Accurately processes routine and complex transactions for branch customers, including deposits, withdrawals, and loan payment processing while balancing a cash drawer and safeguarding against fraud. Assists with the maintenance and servicing of bank equipment such as ATMs, and Night Drops. Researches customer inquiries, orders checks/debit cards, returns phone calls, and other customer originated service needs with the intent of enhancing customer retention and uncovering additional sales opportunities. Confidently uses needs-based assessment tools (Client Relationship Worksheet) in a conversational manner to analyze and uncover customer needs. Recommends and sells appropriate solutions both in person and over the phone. Opens deposit accounts, inputs and follows through with loan applications following operations and regulatory requirements; opens all types of personal accounts and prepares related documentation; follows up with clients after new accounts are opened to deepen the relationship. Demonstrates a high level of courtesy and efficiency with customers, continuously exceeding expectations with servicing skills; maintains a strong understanding of industry trends and how they impact the customer. Proactively seeks ways to expand customer relationships in order to achieve individual and branch goals; maintains a working knowledge of the banks products and services. Actively participates in branch huddles, meetings, and one on one coaching sessions. Adheres to operational controls including but not limited to legal, corporate and regulatory procedures to ensure the safety and security of client bank assets. Assists with new staff member training and coaching; Performs on the job training and may serve as a backup trainer as needed. May direct workflow by assigning ancillary duties on the Teller line as needed. Maintains knowledge of all relevant rules and regulations. Conforms to General Performance Expectations as identified for all employees. Qualifications/Requirements One year experience in a banking or customer service position preferred High School Diploma or equivalent with an emphasis in a business curriculum Demonstrated experience in banking and/or customer service Proficient analytical and mathematic skills, along with reading and writing skills Proficient communication, interpersonal and sales skills A comprehensive knowledge of operating policies and procedures which impact consumer services; A thorough knowledge of the features and benefits of company consumer products and services Basic computer skills, including Microsoft Outlook, Word and Excel Ability to lift up to 50 lbs. of coin Valid driver's license. Must be able to support multiple branch locations as needed Salary Range $17 to $26.50 Hourly Compensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained. Market and organizational factors are also considered. Along with a competitive compensation program please visit the benefits section of our Careers page to view available benefits. Chemung Canal Trust Company/Capital Bank/Canal Bank fosters a diverse and inclusive culture where employees are able to succeed to their full potential. EEO/AA Including Veterans and Disabled.

Build your future with us. At the heart of our success is a team of passionate, skilled, and dedicated individuals. We're on the lookout for people who thrive on delivering exceptional customer service and building lasting client relationships. Our culture is built to attract top talent, celebrate performance, and fuel professional growth. As a proud community bank, we believe in giving back to the neighborhoods we serve. Supporting local events and organizations across our 14-county footprint isn't just something we do, it's who we are. It's our way of saying thank you to the people who make this region an incredible place to live, work, and grow. Interested in making a difference while building a rewarding career? We invite you to review the job description below and apply today. We look forward to learning more about you. Together, we build something amazing-and we support you with benefits such as: Profit Sharing/401K Plan Health, Dental & Vision Insurance Tuition Reimbursement Paid time off Employee Assistance Program …and more! Job Title: Contact Center Representative Here's how you'll make an impact Performs a wide variety of duties in support of the retail function order to meet the financial services needs of both internal and external clients in all markets that we serve. Answers incoming calls to the Company's Contact Center; responds to client inquiries as able or identifies Company personnel to respond to inquiries when unable to provide an immediate response. Proactively seeks ways to expand customer relationships in order to achieve customer satisfaction; maintains a working knowledge of the banks products and services. Receives all incoming internet email; responds to client inquiries as able, identifies personnel who can respond to client inquiries when unable to provide an immediate response; tracks the progress of email responses to ensure timeliness. Provides electronic banking support to both internal and external clients; including but not limited to Web Banking, Mobile Banking, Bill Pay, and Link Live. Researches and rectifies Check Card and ATM card transaction processing difficulties for customers in a timely and efficient manner. Provides deposit and loan account support by supplying answers to general inquiries and referring clients to additional products or services in order to meet client needs and deepen relationships. Processes basic banking transactions per client request such as account transfers and stop payments. Accepts, responds to, and/or forwards, as appropriate, client requests for information and documentation. Accurately processes and reviews Mobile Deposit transactions and requests. Opens deposit accounts through online channels, opens all types of personal accounts and prepares related documentation; follows up with clients after new accounts are opened to deepen the relationship Maintains an awareness and adheres to all policies, procedures and regulations relevant to the Retail Division. Engages in outbound calling and needs assessment to generate qualified referrals for alternate products, channels and other lines of business. Conforms to General Performance Expectations as identified for all employees. Qualifications/Requirements High School Diploma or equivalent with an emphasis in a business curriculum Minimum of 1 year experience in a banking or customer service position preferred Proficient interpersonal skills in dealing with clients, all levels of management and Board members Proficient communication, interpersonal and sales Demonstrated proficiency in Microsoft Word, Excel and PowerPoint Salary Range $15.00 to $23.00 hourly Compensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained. Market and organizational factors are also considered. Along with a competitive compensation program please visit the benefits section of our Careers page to view available benefits. Chemung Canal Trust Company/Capital Bank fosters a diverse and inclusive culture where employees are able to succeed to their full potential. EEO/AA Including Veterans and Disabled