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Change management coordinator skills for your resume and career

Updated January 8, 2025

7 min read

Quoted experts

Jim McClenahan,

Peter Woolley Ph.D.

Below we've compiled a list of the most critical change management coordinator skills. We ranked the top skills for change management coordinators based on the percentage of resumes they appeared on. For example, 32.7% of change management coordinator resumes contained customer service as a skill. Continue reading to find out what skills a change management coordinator needs to be successful in the workplace.

15 change management coordinator skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how change management coordinators use customer service:

Recognized for customer service and problem resolution skills; often assigned difficult and demanding customer with success in meeting expectations.
Processed systematic distributions, resolved problem cases, and continually delivered high levels of quality customer service.

2. ERP

Enterprise Resource Planning (ERP) is computer software used by major corporations and organizations for conducting their management and accounting tasks efficiently. ERP systems bind different business processes with each other allowing smoother flow of data between them resulting in swift project assessment and completion.

Here's how change management coordinators use erp:

Supported ERP Training Manager in developing curriculum.
Worked on Integration between TC and ERP System called LES application.

3. Project Management

Here's how change management coordinators use project management:

Provided process/project management on changes to customer environments for accounts contracted by HP.
Initiated a new streamlined project management process to coordinate smaller enhancement projects.

4. Enterprise Resource Planning

Here's how change management coordinators use enterprise resource planning:

Directed stakeholder change management engagements for 18,000 user Oracle 11i Enterprise Resource Planning (ERP) implementation.
Worked as a Change Management Consultant working with specialized Enterprise Resource Planning (ERP) service rollouts.

5. ITIL

Here's how change management coordinators use itil:

Developed and maintained all system and application documentation required to support and maintain assigned applications using ITIL processes.
Enforced change management guidelines for all logistics application change requests by following industry-leading ITIL management processes.

6. Cab

Here's how change management coordinators use cab:

Participate and communicate during software and infrastructure CAB meetings.
Facilitated local CAB meetings for technical discussion.

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7. Infrastructure

Infrastructure includes the organizational and physical structures needed to run an area or a society smoothly. It is a group of basic facilities required for any society or firm to run sustainably and efficiently. The infrastructural system is a high investing area and helps majorly in flourishing the economy and prosperity of a country. It is an underlying system needed for ensuring the safety and comfort of the public and to run a country smoothly. All the tasks needed to be performed for a flourishing economy and a happy and healthy public are included in infrastructure.

Here's how change management coordinators use infrastructure:

Monitored application and infrastructure change windows to ensure timely completion of implementation and checkout tasks.
Facilitated weekly Change Management meeting to discuss upcoming infrastructure changes with support group coordinators.

8. Configuration Management

Configuration management is a technical system of management controls that includes decisions, actions, and approvals that are applied throughout the life cycle of a program or system and that maintain the consistency of its performance, functional and physical attributes from the conceptual phase to production and finally to post-production support.

Here's how change management coordinators use configuration management:

Audited all contractor Configuration Management documentation.
Monitored the review of released engineering change data and change documentation activities to ensure adherence to configuration management procedures and policies.

9. Change Management Process

Change management process guides organizational development. It starts at the earliest stage of planning all the way until resolution is met.

Here's how change management coordinators use change management process:

Originated and finalized requirements and tested an in-house developed application to enhance the change management process.
Change Management Process for Firewall, including coordinating and managing third-party vendors.

10. Service Management

Service Management is a customer-oriented approach to delivering information technology. Service Management focuses on providing a relationship with individual customers and adding value to customer assistance.

Here's how change management coordinators use service management:

Reported on process performance and possible improvements including integration with other service management processes.
Participated in 6 Service Management reviews on accounts in critical situation.

11. Organizational Change Management

Here's how change management coordinators use organizational change management:

Developed organizational change management plans for Business Process Outsourcing (BPO) shared services global implementation in business process operations.
Developed and executed the organizational change management plan, based on findings from change readiness assessment.

12. Incident Management

Incident management is a set of processes, practices, and solutions designed to restore a damaged service as quickly as possible in an event that could result in the loss or disruption of an organization's operations, services, or functions. The goal of incident management is to maintain and restore normal service operations as quickly as possible and reduce the negative impact on business operations.

Here's how change management coordinators use incident management:

Worked with global business units to identify work processes needed for positive change, request and incident management.
Contracted to HP Services Provided support and incident management in a collaborative group environment.

13. Management Activities

Management Activities are generally encompassed in four or five categories: planning, organizing, sometimes staffing, leading, and controlling. With these fundamentals, managers are responsible for overseeing employees' actions, deciding on how a problem should be solved, ensuring employees are completing tasks efficiently, and correcting any task performed erroneously.

Here's how change management coordinators use management activities:

Represent supply chain and logistics in supporting all change management activities for American division of global manufacturer of automation drives.
Contributed to TOGAF (the Open Group Architecture Framework) paper on Organization Change Management activities in the implementation of TOGAF.

14. SharePoint

Here's how change management coordinators use sharepoint:

Updated and maintained Interact integration files on Discovery and/or SharePoint sites.
Manage events and documentation in SharePoint tool for Brokerage Technology teams

15. Production Environment

The term production environment is mainly used by software developers to describe the phase of production where the latest versions of products, updates, or software are pushed live to their intended users. In this phase, clients can see a live service of the product.

Here's how change management coordinators use production environment:

Developed a testing environment that mirrored the production environment Dimensions.
Reviewed and approved change requests needed to be made to the production environment.

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What skills help Change Management Coordinators find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on change management coordinator resumes?

Jim McClenahan

Director of Career and Corporate Outreach, University of Nevada, Reno

Most importantly, skills that are customized for the job you are applying. Someone could work in a restaurant and have great customer management skills that would work well in a bank. The key is identifying "transferrable skills"-how what you did is relevant for the job you are applying. The applicant has to articulate that-don't expect the committee, screener, or HR Recruiter to make the connections. For business majors, the skills that differentiate applicants are technical skills when they are relevant to the job. Data analysis, coding, SQL are often looked for by employers that have a tech focus as preferred skills.

What change management coordinator skills would you recommend for someone trying to advance their career?

Peter Woolley Ph.D.

Founding Director, Fairleigh Dickinson University

There is a universe of knowledge that each of us lacks. If you need or want to take a gap year, use it to figure out who you want to work for and at what level, and learn everything available about that organization or agency or job. If there's anything that's a mismatch for the job you want, take the gap year to fix it. There are lots of affordable and compact continuing-ed opportunities to showcase on your resume.

What type of skills will young change management coordinators need?

David Smith

Consultant, Coach and Speaker, David J. Smith Consulting

Of course, the need for tech-based skills will continue. But moreover, in the next couple of years, there will be increased demands for careers where personal and humanistic approaches are needed. These are wide-ranging: from home health aids to life coaches. For that reason, the ability to show empathy, apply good listening abilities, and understand and respond to a client's personal challenges will be critical. As society continues to diversify along ethnic, cultural, political, and economic lines, there will be an urgent need for professionals who can seek to connect with clients and help them build bridges, at times, with those who are different.

What soft skills should all change management coordinators possess?

C. Darren Brooks Ph.D.

Assistant Department Chair and Executive Director, Center for Human Resource Management, Florida State University

While advancements in technology, artificial intelligence (AI), and data analytics occupy center stage in many areas of management practice, soft skills continue to be seen as equally or even more important skills for success in the field of management. Soft skills are typically described as personal attributes, qualities, and characteristics that enable us to interact more effectively with others. In most fields of management, our ability to communicate, work with, and interact with other people constitutes a significant portion of the work we do. Consequently, employers are focused on identifying candidates who possess strong skills are areas of communication (verbal, written, and non-verbal), leadership and followership, collaboration, an ability to work in teams, intellectual curiosity, adaptability, conflict management, problem-solving, creativity.

What hard/technical skills are most important for change management coordinators?

Candace Esken Ph.D.

Assistant Professor of Management & Leadership, Bradley University

The most important hard skills for management analysts are problem-solving, data analysis, and presentation skills. The central focus of their work revolves around solving problems for clients by analyzing large chunks of data and drawing meaningful conclusions. Analysts also spend a great deal of time creating sophisticated presentations to enhance communication with clients. Management Analysts should be especially skilled with excel and PowerPoint.

Do you want to know more?

List of change management coordinator skills to add to your resume

The most important skills for a change management coordinator resume and required skills for a change management coordinator to have include:

Customer Service
ERP
Project Management
Enterprise Resource Planning
ITIL
Cab
Infrastructure
Configuration Management
Change Management Process
Service Management
Organizational Change Management
Incident Management
Management Activities
SharePoint
Production Environment
Process Improvement

Problem Management
ITSM
Remedy
Post Implementation
Release Management
Coordinators
Engineering Changes
Database
Business Process
Subject Matter Experts
Windows
Medicare
QA
Product Data Management
MOC
ECO

Mainframe
CMDB
Management System
SOX
Unix
RFC
Management Policies
Change Implementation
OS
PMO
UAT
SQL
Sarbanes-Oxley
Linux

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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