Chief of service job description

Reports to the City Librarian, this Chief of Public Services position is an integral member of the Library's executive leadership team. This position provides high level administrative support to the City Librarian in planning, evaluating and directing the operations of the department such as the development and implementation of departmental policies and procedures related to all areas of Library operations. The position oversees several divisions within the Library including the Main Library, Branches, Collections & Technical Services, and Community Programs & Partnerships (a total of 560 FTE). In addition to budget development and direct oversight of public service divisions, the Chief of Public Services is responsible for representing the Library externally to City agencies, policy makers and community organizations.

The Chief of Public Services will work as a collaborative partner with the City Librarian and the Chief Operating Officer (COO) to develop and recommend new services and implement changes in organization, methods and procedures for improved public services. This position works closely with the COO to oversee major capital projects including branch renovations, new library construction, and capital enhancements at the Main Library. The Chief of Public Services also participates in proactive Labor/Management meetings to foster positive labor relations and interacts with staff members at all levels on special projects, task forces and library operations. As a key member of the Library's executive leadership, the Chief of Public Services will be instrumental in leading and contributing innovative initiatives towards realizing the Library's vision to provide equitable services improving the quality of life for residents and fostering shared experiences for a connected community.
The essential functions of the position include, but are not limited to:

1. Directs the development and implementation of public service divisions' goals, policies, and annual work plans; manages the allocation of resources and service levels to meet client needs;

2. Oversees the operation of public service divisions' functions, activities and programs; sets objectives and monitors the performance of subordinate staff engaged in defined activities;

3. Monitors the organizational structure, staff assignments, service levels and administrative systems required to accomplish the San Francisco Public Library's mission and objectives in an effective and efficient manner; directs the identification and analysis of opportunities for service enhancements;

4. Consults with the Mayor's Office, the Board of Supervisors, and other City and County of San Francisco departments' staff regarding public library service delivery and coordinates with other City departments in addressing service needs; may represent the Department before or provide information to Library Commission and other representatives from federal, state and local agencies, community-based organizations, and the media;

5. Directs the development and implementation of the operational budget; monitors expenditures to ensure adherence to the approved budget;

6. Works collaboratively with the City Librarian and Chief Operating Officer (COO) to conduct long range planning initiatives including strategic planning, facilities master planning, and implementation of SFPL Racial Equity Action Plan (REAP);

7. In partnership with the COO, administers major capital projects including library renovations and/or new construction; leads associated community engagement activities tied to capital enhancements;

8. May serve as Acting City Librarian as assigned.

Click to view the recruitment brochure.

Under the general direction of the Director of Library Services, and in specific collaboration with the library's Chief Technology Officer and Chief of Communications, this role provides leadership for three essential service areas: the library's digitization strategy & processes, digital engagement strategy, and the integrated online experience of the library across a range of platforms and technologies.

Digitization includes planning, development, and implementation of digitization activities and services, including digital imaging, digital repository development and maintenance. Digital engagement includes metadata oversight, description of collections, and public engagement and use of the Boston Public Library's digital collections in support of improved public access and service. This includes the statewide digitization program of BPL as the Library for the Commonwealth. Online services include responsibility for the strategic direction, design, development, implementation, and operation of the library's online services, primarily delivered on web and mobile platforms, prioritizing ease of access over preservation goals. This work is done in concert with the institution's communications and marketing goals for the online world. Strategies for patron-facing and staff-facing solutions are based on both library information science best practices for Knowledge Management and Information Architecture as applied specifically to online solutions, as well as Marketing & Communications standards for online engagement. This role is seen as a critical leadership role as well as a hands-on management role, informed by the ideal of online library services as a 24-7 function. The role must embody a customer service philosophy based on delivering services that are user-friendly, responsive, and reliable.
Reports to

Director of Library Services

Supervises

Professional and support staff

Responsibilities

Scope of Responsibility

Provides strategic leadership regarding all online content, services, and technology platforms offered or planned by the Boston Public Library and/or its key programs of services such as the continued development of the library's digital repository, and the Library for the Commonwealth program. Oversees development of policies and procedures related to web and online library services and technologies. Assists in development, preparation, and management of grant and special projects and associated budgets. Oversees the BPL Digital Repository Development Project Team, in conjunction with key organizations and partners focused on areas such as content, access, and technology. Works closely with the Director of Library Services to foster increased engagement by the staff and the public with the library's digitized collections. Oversees and helps develop various programs to facilitate their use for educational and research purposes. Works with the Director of Library Services on the Digital Commonwealth program and the partnership with the Digital Public Library of America to further enhance the use of both the BPL's and partner organizations' digital collections. Oversees the development of the BPL's strategy for offering library services across mobile platforms. Oversees the Web Services team. Oversees the technology choices and online services to staff across web platforms, such as through the staff intranet and portal, and the implementation and maintenance of same, in conjunction with library service and budget priorities. In cooperation with the IT and Special Collections teams, establishes policies and procedures to guide and facilitate BPL digital collections management, including archiving and preservation of digital content. Manages web-based access to digitized and archival collections, including integration with the Integrated Library System. Works with Collections Management and the Head of Special Collections on the enhancement and integration of the library's electronic discovery and access platforms. Works closely with staff to develop and implement projects, including digitization of existing physical collections, creation of unique and original digital resources in various formats, and the development of web-based interface to these digital resources. Oversees the management of a prioritized pipeline of BPL and partner digitization content. Represents the Library at meetings with regional participating libraries, outside organizations, statewide and national initiatives, conferences, and vendors, as appropriate. Works with managers and curators on innovative ways to expose collections online and through technology to fully enhance the research and reference experience. Analyzes staff training needs and works with the library's training program to develop appropriate staff development/training programs. Works with the Director of Strategic Partnerships to engage educational institutions to incorporate the library's digitized collections as part of their curricula. Participates in operations and strategic planning, contributes to the development and implementation of an operating budget process that advances the BPL's visions and principles, grant submissions, and collective bargaining discussions. Has particular oversight of key parts of the Library for the Commonwealth Budget. Recruits, selects, and evaluates staff. Takes disciplinary action where warranted. Performs other related and comparable duties as required.

Competencies

* Experience working with cataloging and metadata standards for all formats of materials.
* Ability to act as team leader and to work as part of team. Demonstrated ability to work in team environment and to be responsive to stakeholder needs.
* Demonstrated ability to analyze public service needs and to develop work processes designed to effectively support public services.
* Demonstrated ability to work collaboratively with all library units to improve library service delivery to the public.
* Excellent written and oral and communication skills.
* Knowledge of web application architecture, user experience design, and web application development methodologies.
* Thorough knowledge of, and ability to evaluate, select, and implement emerging technologies and processes designed to enhance ordering and selection process and procedures.
* Ability to plan and supervise the work of others.
* Demonstrates initiative and independent decision-making skills.
* Communicates effectively and presents ideas clearly.
* Ability to think creatively and innovatively.
* Identifies, plans, and prioritizes job responsibilities and tasks; determines and implements project timelines.
* Demonstrates flexibility and the ability to adapt to change.
* Ability to collaborate with library staff, external partners and resources.
* Initiative in generating new ideas; a proven ability to work well under pressure and meet inflexible deadlines.

Minimum Entrance Qualifications

Qualifications

Education

* A bachelor's degree from a recognized college or university and a master's degree in library science from an ALA accredited library school.
* Relevant subject knowledge and/or specialized training required.
* In exceptional instances, training and/or experience may be substituted for part or all of the educational requirements.

Experience

* Ten years of appropriate library experience, including a minimum of five (5) years supervisory and/or management experience, or any equivalent combination of education, experience and training sufficient to indicate ability to do the work.
* Five (5) years' experience working with cataloging principles.
* Technology skills appropriate to perform the duties of the job.

Requirements

Demonstrated knowledge of library automated systems; cataloging and metadata standards; digital library technologies, standards, issues and trends. Substantial knowledge of and experience with special collections and archival materials. Proven ability to work with staff to analyze workflow and to implement changes to improve service delivery. Knowledge of Copyright Issues desired. Residency - Must be a resident of the City of Boston upon the first day of hire. CORI - Must successfully clear a Criminal Offenders Record Information check with the City of Boston.

Terms:

Union/Salary Plan/Grade: Nonunion/PM-7

Hours per week: 35

Lakeview Center is a part of the Federal Loan Repayment Program - HRSA.gov

Lakeview Center is best known for its caring, compassionate treatment for people with mental health issues, drug and alcohol dependencies, or intellectual disabilities. The breadth and depth of these services are the most comprehensive in the region. They range from inpatient and residential treatment to a gamut of outpatient programs including trauma services, psychiatry, counseling, day treatment, and intensive, round-the-clock outpatient services to help people with severe mental illnesses safely remain in the community. We reach people of all ages from babies and children to adolescents and adults. In all, we offer more than 60 programs and services for the people of Northwest Florida.

About LCI with Benefits

Medical Dental Vision Basic Life and AD&D Voluntary Term Life Employer Paid Long Term Disability Flexible Spending Accounts and Health Savings Account Retirement Savings Plan (RSP) Employee Assistance Program Accident Insurance Group Critical Illness Insurance Individual Short-Term Disability Insurance Paid Time Off

Overview:

The Chief of Medical Services is responsible for working with the medical staff, Behavioral Health President, and administration to achieve the mutual interests of delivering safe, high quality and efficient healthcare to the patients we serve. He or she acts as an advocate on behalf of our patients, Medical Staff, and overall system of care. Activities include coaching and mentoring physicians, active engagement around quality metrics, utilization review, and process improvement, as well as developing and maintaining a professionally competent medical staff through both initial and ongoing privileging & credentialing activities. This leader plays a key role in risk management activities. Serves on Behavioral Health Executive Leadership Team.

Role Requirements:

Must hold a state of Florida MD license.

Certified/eligible as a Board Certified, or Board Eligible.

Must be eligible to participate in State or Federal funded programs as Medicaid.

Must have active, or in process, DEA and be eligible for Dispensing Certification in Florida.

Seven (7) years' experience in clincial service direct care, mental health, substance abuse and/or co-occurring disorders.

Two (2) years' experience in administrative program management.

Must be able to pass organization screening requirements, including state or federal background screenings as appropriate.

Essential Duties:

Medical oversight of all BH Division programs for development and risk management of medical practice.

Organize the training, mentoring, supervision, and annual evaluation of medical staff.

Organize and execute the medical supervision process.

In collaboration with executive leaders, participate in the recruitment, vetting, evaluation, and retention of psychiatric medical staff.

Chair Medical Staff Organization (MSO) and co-chair Clinical Practice Committee (CPC) with Clinical Director.

Provide psychiatric services to persons served as required.

Maintain readiness for compliance to standards, licensure, accreditation, regulations and contractual requirements.

Maintain accountability to identified clinical practice standards for the Behavioral Health Division.

Act as a liaison with internal and external community resources and referral sources.

Monitor program specific outcomes via PAR and LBI and any Behavioral Health specific reports related to targets.

Demonstrate proficiency with agency electronic medical record.

Takes responsibility for outcomes of actions and decisions.

Adhere to Lakeview Center Inc.'s Mission, Vision, and Values at all times.

To Apply:

Interested applicants please visit and complete the on-line application. If you require additional assistance, please call Human Resources at (phone number removed).

LCI is putting our employee health and safety first by following guidance from local health departments and the Centers for Disease Control and Prevention (CDC) recommendations on preventing the spread of COVID-19.

Lakeview Center is an Equal Opportunity / Affirmative Action employer. Minorities, Females, Protected Veterans and Individuals with Disabilities are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Drug Free Workplace Employer, DRUG TESTING REQUIRED