Chrysler Museum of Art jobs in Norfolk, VA - 8 jobs

The Chrysler Museum of Art, located at 1 Memorial Place in Norfolk, VA, is renowned for its extensive collection of over 30,000 objects displayed across 50 galleries. The Museum offers a diverse range of art, from ancient artifacts to contemporary masterpieces. A standout feature is its Glass Studio, the only one of its kind in the Mid-Atlantic, where visitors can watch live glassmaking demonstrations and participate in hands-on classes. The Museum's commitment to accessibility is highlighted by its free admission policy, making it a welcoming destination for both art enthusiasts and families. Job Title: Gallery Host Department: Visitor Services FLSA Classification: Non-Exempt Reports to: Visitor Services Manager Revision Date: February 2025 Primary Purpose: Enhances the visitor experience by creating a welcoming atmosphere and offering excellent customer service while actively protecting the Museum's collection and maintaining a safe environment. This includes answering questions from guests, engaging visitors in conversation about works of art in the galleries, safeguarding the collection by consistently enforcing Museum policies, and monitoring the facility for suspicious behavior or maintenance concerns. Key Performance Indicators (KPI): Openness : Foster an inclusive and welcoming environment for all visitors. Respect : Demonstrate respect for visitors, colleagues, and the Museum's collection. Growth : Show continuous improvement in knowledge about the Museum's collections, programs, and exhibitions. Dynamism : Adapt to various situations and handle multiple tasks efficiently. Engagement Quality : Maintain high-quality interactions with visitors, providing informative and engaging conversations. Visitor Service Excellence : Deliver exceptional customer service, ensuring a positive visitor experience. Essential Functions: Visitor Experience and Engagement: Visitor Satisfaction: Ensure a welcoming and inclusive environment through feedback and surveys. Visitor Interaction: Greet visitors warmly, engage in meaningful conversations about the Museum and its collections, and share necessary information. Open doors at the main entrance and assist with inquiries. Training and Tours: Attend weekly training sessions to stay informed about the collection and exhibitions. Plan and lead tours for visitors, enhancing their learning experience. Collection and Facility Monitoring: Collection Protection: Monitor adherence to Museum policies and safeguard the collection. Track policy violations and report inconsistencies or damage promptly. Facility Monitoring: Conduct regular rounds through galleries to monitor visitors and the facility. Enforce rules, answer questions, provide assistance, and act as an ambassador for the Museum. Opening and Closing: Open and close Museum facilities, completing daily checks to ensure everything is in order. Package and Behavior Monitoring: Examine visitor packages, offer coat check or locker options, and monitor behavior. Report unusual activities to maintain a safe environment. Museum Shop and Inventory: Work in the Museum Shop, greet visitors, answer questions about merchandise, help select products, and accurately process sales. Follow inventory control procedures. Operational Efficiency and Safety: Operational Efficiency: Manage multiple tasks simultaneously and adapt to various situations. Safety and Security: Observe and report suspicious behavior and maintenance concerns. Emergency and Hazard Response: Follow emergency procedures and promptly report potential hazards, maintenance concerns, and suspicious activities. Membership, Sales, and Event Support: Membership and Sales: Promote and sell Museum memberships, accurately process admissions, class registrations, merchandise sales, and other transactions while following cash-handling procedures. Event and Program Support: Register visitors and members for classes, programs, and events. Stay knowledgeable about current offerings and assist with event setup and coordination. Knowledge Growth and Additional Duties: Knowledge Growth: Continuously improve knowledge about the Museum's collections and exhibitions. Participate in training sessions and apply new knowledge. Glass Studio and Library Assistance: Greet visitors to the Glass Studio, collect waiver forms, enforce safety regulations, and complete injury reports. Assist visitors to the Museum's library with basic research. Additional Duties: Perform other duties as assigned, contributing to the overall success and smooth operation of the Museum. Required Knowledge, Skills, and Abilities: Education: High School diploma or equivalent. Experience: 1-2 years of customer service experience. Interpersonal Skills: Engaging demeanor with a genuine interest in interacting with the public and assisting visitors. Ability to politely enforce museum policies while maintaining a positive experience for visitors. Technical Skills: Basic computer proficiency. Teamwork and Independence: Ability to work both independently and collaboratively as part of a team. Preferred Knowledge, Skills, and Abilities: Knowledge or interest in art and art history is strongly preferred. Technical aptitude is strongly preferred, to better assist visitors with various interactive technology. Working Conditions: During Museum hours, Gallery Hosts will rotate on a pre-determined schedule to various zones or stations throughout the day. Requires constant standing and walking through assigned zones throughout the day and frequent interactions with the public. Required to seek additional knowledge about our collections and special exhibitions. Physical Requirements: Must be able to see, hear, and communicate effectively with visitors. Must be able to stand and walk during up to eleven (11) hour shifts with minimal rest breaks. Must be able to occasionally lift and/or move up to 25 pounds unassisted.

Job Title: Part time Glass Studio Instructor (up to 19 hours per week) Division: Visitor Experience/Glass Studio FLSA Classification: Non-Exempt Reports to: Glass Studio Manager & Programming Director Revision Date: September 2023 Primary Purpose: This position has three primary objectives: To operate and to maintain the glass studio and the equipment To support operations through shop organization and administrative efforts To prepare for and participates with studio programming Essential Functions: As it pertains to Studio Operations: Works in conjunction with the Studio Manager & other team members to develop, follow and enforce the proper procedures to ensure the safety of the staff, visitors and of those using the equipment Properly opens and closes studio, operates equipment, maintains cleanliness and enforces safety protocols Mentors Studio Assistants and ensures they are productive with daily tasks & projects Monitors rentals, blow slots and college students shop time When scheduled, can act as a first responder to all equipment-related emergencies Designs and fabricates custom equipment and maintains/upgrades/modifies current equipment Assists with administrative and marketing efforts as assigned As it pertains to Supporting Programming: Prepares, maintains and participates in the studio's operating schedule including but not limited to: Public + private demonstrations (often acting as Gaffer + public speaker.) Special group and school demonstrations Educational public and private classes After School programs Artist in Residence program/Visiting Artist Programs Studio rentals and private lessons Performance events Special event rentals Serves as an ambassador for the Museum and the Studio, actively working to build public excitement about the facility and its programs and to foster collaborative programs with regional schools and universities Contributes to the ongoing development of studio protocol, programs, and planning Contributes to promoting programming through public media When assigned: helps create sample objects for the course catalog, class syllabi, display and other programming Does photo/video documentation of studio developments and highlights when assigned Performs other duties as assigned or required, it is necessary to be proactive in this work environment Required Education/Experience: Required: -3 + years' experience working in the glass studio or public educational studio. -Significant experience working in and operating glass studio equipment. -Extensive glass blowing experience. -Must be comfortable and confident working in front of and communicating with the public. Preferred: -Bachelor's degree in fine arts, or related discipline is required. -Flame working, cold working, flat glass and casting experience. -Prior experience teaching glass working. -Knowledge of setting up and operating AV equipment (projectors, PA's, soundboard, etc…) -Woodworking, metalworking experience. -Proficiency in Outlook, Word, Excel, Powerpoint, Photoshop, and video skills preferred. Working Conditions: This position will be based in a busy public environment and be subject to frequent interruption. This position also requires public interaction. Employee will be required to adhere to and enforce strict safety regulations. Weekend availability is required. Physical Requirements: Must be able to lift and carry supplies and other awkward items (including glass) weighing up to 55 lbs. without assistance. Requires intermittent standing, walking, sitting, squatting, stretching, and bending throughout the workday; on days when there is programming, standing and walking for 8+ hours a day should be expected. Must be able to see and hear. Must be able to work in the heat throughout the 8-hour or longer workday.

Job Description Security Manager About the Museum The Chrysler Museum of Art in Norfolk, Virginia offers an extraordinary journey through creativity and history, with more than 30,000 works showcased across 50 galleries. Visitors encounter everything from ancient artifacts to bold contemporary pieces, reflecting the breadth of human expression. A centerpiece of the Museum is its renowned Glass Studio-the only one of its kind in the Mid‑Atlantic-where guests can witness live glassblowing demonstrations or take part in immersive classes. With free admission, the Museum is dedicated to accessibility and to fostering an open, inspiring environment for all who seek to engage with art. Department: Security FLSA Status: Exempt Supervisor duties: Yes Position Type: Full-Time (FT) Reports to: Deputy Director for Visitor Experience Benefits Eligibility: Yes, Medical, Dental, Vision, 403 B, STD/LTD, PTO, etc Revision Date: January 2026 Primary Purpose: The Security Manager provides strong leadership of the Security department and oversees a comprehensive effort to ensure the safety and security of visitors, staff, and collections. Key Performance Indicators (KPI): Aligned with the Museum's values of Respect, Openness, Growth, and Dynamism, the Security Manager demonstrates: Openness: Oversee surveillance systems, guide staff in recognizing abnormal conditions, and lead appropriate responses. Remain open minded and collaborate with colleagues to find solutions to problems Respect: Model professionalism, serve as an escalation point for sensitive situations, and uphold confidentiality. Demonstrate and coach security team in respectful policy enforcement, emergency management, and deescalation techniques. Growth: Mentor and develop Security Officers, create training materials, build relationships with museum colleagues within the Museum and at other institutions, and continuously improve security knowledge. Dynamism: Coordinate event security, lead inspections, and manage team responses with energy and adaptability. Engagement Quality: Ensure staff deliver informative, engaging visitor interactions; provide coaching and feedback. Visitor Service Excellence: Deliver exceptional customer service personally and across the team, addressing performance gaps. Essential Functions: Assess risks and implement appropriate measures to protect the collection, facility, visitors, and employees while maintaining the museum's commitment to customer service. Oversee the day-to day operations of the 24-hour Security department, including staffing, scheduling, and performance management. Design and update policies and procedures to improve operations. Serve as Project Manager and Primary Operator on the Museum security system. Maintain ID and key control. Prepare, implement, and maintain the Facility Security and Emergency Preparedness plan, in cooperation with others in Museum leadership. Develop and implement a staff training program (for Security and other staff) on relevant security issues and emergency procedures. Play a direct and leading role in the Museum's response to emergencies. Act as primary advisor to the Museum leadership team on security issues. Promote customer service standards and assist visitors courteously. Required Knowledge, Skills, and Abilities: Education: High School diploma or equivalent is required, BA/BS in Criminal Justice or related is preferred. Experience: Must have a minimum of seven (7) years of security experience, including at least three (3) years at a supervisory level. Knowledge: Strong understanding of Museum policies, security, emergency response, and leadership. Dependability: Reliable, detail‑oriented, and strong work ethic. Communication: Strong written and verbal skills in English and the ability to formulate and articulate security strategies and solutions to all levels of management in a context that aligns with the culture of the organization Multitasking: Ability to manage multiple responsibilities accurately. Interpersonal Skills: Professional, engaging demeanor with interest in visitor interaction. Policy Enforcement: Ability to enforce policies politely and professionally. Technical Skills: Basic computer proficiency; email, Museum software, security systems, wireless technology. Flexibility: Variable schedule including evenings, nights, weekends, and holidays. Teamwork: Ability to work independently and collaboratively. Preferred Knowledge, Skills, and Abilities: Prior security leadership experience required, experience in a cultural institution preferred Motivated leader and team player who thrives in fast‑paced environments. Creative, adaptable, and flexible in managing complex security operations. Passion for the Museum's mission, with the ability to inspire and guide staff while engaging visitors. Working Conditions: Supervisory responsibility will require being on call and remaining on site during emergencies/events. Essential role; extended hours possible during emergencies or inclement weather. Must adhere to uniform and appearance standards. Work across Museum spaces and grounds using radios/communication devices. Requires strong communication skills and visual acuity to monitor crowds. Patrols indoors/outdoors in all seasons; exposure to noise up to 90 decibels. Flexible scheduling required to meet operational needs. Physical Requirements: Must be able to see, hear, and communicate effectively. Stand/walk for prolonged periods (up to 12‑hour shifts). May be required to run in response to incidents in the building or on the grounds. Stamina to climb stairs, bend, stretch, and lift up to 50 lbs unassisted. Work indoors and outdoors in varying conditions. Endurance to remain on duty longer when supervising during emergencies/events. Reasonable accommodations may be made for individuals with disabilities.

Maintenance Technician The Chrysler Museum of Art, located at 1 Memorial Place in Norfolk, VA, is renowned for its extensive collection of over 35,000 art objects displayed across 50 galleries. The Museum offers a diverse range of art, from ancient artifacts to contemporary masterpieces. A signature attraction is the Perry Glass Studio, the only one of its kind in the Mid-Atlantic, offering visitors glassblowing demonstrations and hands-on classes. The Museum's commitment to accessibility is demonstrated by its free admission policy, making it a welcoming destination for both art enthusiasts and visitors of all ages and backgrounds. Department: Facilities FLSA Status: Non-Exempt Supervisor duties: No Position Type: Full-Time Reports to: Director of Curatorial Affairs Benefits Eligibility: Yes, Medical, Dental, Vision, 403 B, STD/LTD, PTO, etc. Revision Date: November 2025 Primary Purpose: Under general supervision, executes a museum-wide maintenance, repair and minor construction program for facility equipment and components, to include but not limited to: HVAC equipment, plumbing, electrical, structural, and other equipment/components associated with the environmental systems and physical plant of the Museum's facilities Key Performance Indicators (KPI): Job Knowledge, Openness, Growth, Respect and Dynamism Essential Functions: Job Knowledge Performs exterior grounds maintenance, including litter pickup and trash removal. Prepares surfaces for painting; primes and finishes walls, doors, and trim. Completes general maintenance tasks such as replacing light bulbs, repairing plumbing fixtures, clearing drains, repairing mechanical/electrical devices, and wall repair. Conducts preventative maintenance on building systems and supports special projects as assigned. Maintains accurate records of labor, materials, and work orders. Ensures compliance with safety, environmental procedures, and applicable codes/regulations. Openness Responds promptly to work orders and service requests, addressing recurring problems effectively. Inputs updates into the web-based work order system to close out projects. Reports unsafe conditions (e.g., trip hazards, gas leaks) to supervisors. Coordinates maintenance efforts with outside contractors and technicians as directed. Growth Orders parts and supplies as needed, maintaining inventory control. Assists with the movement of furniture, materials, and equipment when required. Participates in the Facilities on-call rotation to expand skills and responsibilities. Performs other duties as assigned, demonstrating flexibility and willingness to learn. Respect Maintains the cleanliness and professional appearance of all work areas. Upholds safety standards and respects environmental procedures. Demonstrates accountability by reporting hazards and following established policies. Dynamism Responds quickly and effectively to emergency situations. Adapts to changing priorities and special projects as directed by supervisors. Other duties as assigned. Preferred Knowledge, Skills, and Abilities: High school diploma or equivalent is required, must have a minimum of 3 to 5 years' experience in maintenance and/or construction. Specific training/experience in electrical, plumbing, HVAC, carpentry, etc. preferred. Must be able to follow written and oral directions, and to understand written and verbal instructions. Working Conditions: Frequent work outside and in inclement weather conditions is required, including heat, cold, and humidity. May be exposed to fumes or airborne particles, and vibration. Must be willing and able to wear Personal Protective Equipment as required by established Safety standards. Physical Requirements: Must be able to lift and carry file boxes and other awkward items weighing up to 25 lbs., including up and downstairs. Requires intermittent standing, walking, sitting, squatting, stretching, and bending throughout the workday. Must be able to see and hear or use prosthetics that will enable these senses to function adequately to ensure that the requirements of this position can be fully met.

Job Description The Chrysler Museum of Art, located at 1 Memorial Place in Norfolk, VA, is renowned for its extensive collection of over 30,000 objects displayed across 50 galleries. The Museum offers a diverse range of art, from ancient artifacts to contemporary masterpieces. A standout feature is its Glass Studio, the only one of its kind in the Mid-Atlantic, where visitors can watch live glassmaking demonstrations and participate in hands-on classes. The Museum's commitment to accessibility is highlighted by its free admission policy, making it a welcoming destination for both art enthusiasts and families. Job Title: Gallery Host Department: Visitor Services FLSA Classification: Non-Exempt Reports to: Visitor Services Manager Revision Date: February 2025 Primary Purpose: Enhances the visitor experience by creating a welcoming atmosphere and offering excellent customer service while actively protecting the Museum's collection and maintaining a safe environment. This includes answering questions from guests, engaging visitors in conversation about works of art in the galleries, safeguarding the collection by consistently enforcing Museum policies, and monitoring the facility for suspicious behavior or maintenance concerns. Key Performance Indicators (KPI): Openness: Foster an inclusive and welcoming environment for all visitors. Respect: Demonstrate respect for visitors, colleagues, and the Museum's collection. Growth: Show continuous improvement in knowledge about the Museum's collections, programs, and exhibitions. Dynamism: Adapt to various situations and handle multiple tasks efficiently. Engagement Quality: Maintain high-quality interactions with visitors, providing informative and engaging conversations. Visitor Service Excellence: Deliver exceptional customer service, ensuring a positive visitor experience. Essential Functions: Visitor Experience and Engagement: Visitor Satisfaction: Ensure a welcoming and inclusive environment through feedback and surveys. Visitor Interaction: Greet visitors warmly, engage in meaningful conversations about the Museum and its collections, and share necessary information. Open doors at the main entrance and assist with inquiries. Training and Tours: Attend weekly training sessions to stay informed about the collection and exhibitions. Plan and lead tours for visitors, enhancing their learning experience. Collection and Facility Monitoring: Collection Protection: Monitor adherence to Museum policies and safeguard the collection. Track policy violations and report inconsistencies or damage promptly. Facility Monitoring: Conduct regular rounds through galleries to monitor visitors and the facility. Enforce rules, answer questions, provide assistance, and act as an ambassador for the Museum. Opening and Closing: Open and close Museum facilities, completing daily checks to ensure everything is in order. Package and Behavior Monitoring: Examine visitor packages, offer coat check or locker options, and monitor behavior. Report unusual activities to maintain a safe environment. Museum Shop and Inventory: Work in the Museum Shop, greet visitors, answer questions about merchandise, help select products, and accurately process sales. Follow inventory control procedures. Operational Efficiency and Safety: Operational Efficiency: Manage multiple tasks simultaneously and adapt to various situations. Safety and Security: Observe and report suspicious behavior and maintenance concerns. Emergency and Hazard Response: Follow emergency procedures and promptly report potential hazards, maintenance concerns, and suspicious activities. Membership, Sales, and Event Support: Membership and Sales: Promote and sell Museum memberships, accurately process admissions, class registrations, merchandise sales, and other transactions while following cash-handling procedures. Event and Program Support: Register visitors and members for classes, programs, and events. Stay knowledgeable about current offerings and assist with event setup and coordination. Knowledge Growth and Additional Duties: Knowledge Growth: Continuously improve knowledge about the Museum's collections and exhibitions. Participate in training sessions and apply new knowledge. Glass Studio and Library Assistance: Greet visitors to the Glass Studio, collect waiver forms, enforce safety regulations, and complete injury reports. Assist visitors to the Museum's library with basic research. Additional Duties: Perform other duties as assigned, contributing to the overall success and smooth operation of the Museum. Required Knowledge, Skills, and Abilities: Education: High School diploma or equivalent. Experience: 1-2 years of customer service experience. Interpersonal Skills: Engaging demeanor with a genuine interest in interacting with the public and assisting visitors. Ability to politely enforce museum policies while maintaining a positive experience for visitors. Technical Skills: Basic computer proficiency. Teamwork and Independence: Ability to work both independently and collaboratively as part of a team. Preferred Knowledge, Skills, and Abilities: Knowledge or interest in art and art history is strongly preferred. Technical aptitude is strongly preferred, to better assist visitors with various interactive technology. Working Conditions: During Museum hours, Gallery Hosts will rotate on a pre-determined schedule to various zones or stations throughout the day. Requires constant standing and walking through assigned zones throughout the day and frequent interactions with the public. Required to seek additional knowledge about our collections and special exhibitions. Physical Requirements: Must be able to see, hear, and communicate effectively with visitors. Must be able to stand and walk during up to eleven (11) hour shifts with minimal rest breaks. Must be able to occasionally lift and/or move up to 25 pounds unassisted.

Job Title: Part time Glass Studio Instructor (up to 19 hours per week) Division: Visitor Experience/Glass Studio FLSA Classification: Non-Exempt Reports to: Glass Studio Manager & Programming Director Revision Date: September 2023 Primary Purpose: This position has three primary objectives: To operate and to maintain the glass studio and the equipment To support operations through shop organization and administrative efforts To prepare for and participates with studio programming Essential Functions: As it pertains to Studio Operations: Works in conjunction with the Studio Manager & other team members to develop, follow and enforce the proper procedures to ensure the safety of the staff, visitors and of those using the equipment Properly opens and closes studio, operates equipment, maintains cleanliness and enforces safety protocols Mentors Studio Assistants and ensures they are productive with daily tasks & projects Monitors rentals, blow slots and college students shop time When scheduled, can act as a first responder to all equipment-related emergencies Designs and fabricates custom equipment and maintains/upgrades/modifies current equipment Assists with administrative and marketing efforts as assigned As it pertains to Supporting Programming: Prepares, maintains and participates in the studio's operating schedule including but not limited to: Public + private demonstrations (often acting as Gaffer + public speaker.) Special group and school demonstrations Educational public and private classes After School programs Artist in Residence program/Visiting Artist Programs Studio rentals and private lessons Performance events Special event rentals Serves as an ambassador for the Museum and the Studio, actively working to build public excitement about the facility and its programs and to foster collaborative programs with regional schools and universities Contributes to the ongoing development of studio protocol, programs, and planning Contributes to promoting programming through public media When assigned: helps create sample objects for the course catalog, class syllabi, display and other programming Does photo/video documentation of studio developments and highlights when assigned Performs other duties as assigned or required, it is necessary to be proactive in this work environment Required Education/Experience: Required: -3 + years' experience working in the glass studio or public educational studio. -Significant experience working in and operating glass studio equipment. -Extensive glass blowing experience. -Must be comfortable and confident working in front of and communicating with the public. Preferred: -Bachelor's degree in fine arts, or related discipline is required. -Flame working, cold working, flat glass and casting experience. -Prior experience teaching glass working. -Knowledge of setting up and operating AV equipment (projectors, PA's, soundboard, etc…) -Woodworking, metalworking experience. -Proficiency in Outlook, Word, Excel, Powerpoint, Photoshop, and video skills preferred. Working Conditions: This position will be based in a busy public environment and be subject to frequent interruption. This position also requires public interaction. Employee will be required to adhere to and enforce strict safety regulations. Weekend availability is required. Physical Requirements: Must be able to lift and carry supplies and other awkward items (including glass) weighing up to 55 lbs. without assistance. Requires intermittent standing, walking, sitting, squatting, stretching, and bending throughout the workday; on days when there is programming, standing and walking for 8+ hours a day should be expected. Must be able to see and hear. Must be able to work in the heat throughout the 8-hour or longer workday.

About the Museum The Chrysler Museum of Art in Norfolk, Virginia offers an extraordinary journey through creativity and history, with more than 30,000 works showcased across 50 galleries. Visitors encounter everything from ancient artifacts to bold contemporary pieces, reflecting the breadth of human expression. A centerpiece of the Museum is its renowned Glass Studio-the only one of its kind in the Mid‑Atlantic-where guests can witness live glassblowing demonstrations or take part in immersive classes. With free admission, the Museum is dedicated to accessibility and to fostering an open, inspiring environment for all who seek to engage with art. Department: Security FLSA Status: Exempt Supervisor duties: Yes Position Type: Full-Time (FT) Reports to: Deputy Director for Visitor Experience Benefits Eligibility: Yes, Medical, Dental, Vision, 403 B, STD/LTD, PTO, etc Revision Date: January 2026 Primary Purpose: The Security Manager provides strong leadership of the Security department and oversees a comprehensive effort to ensure the safety and security of visitors, staff, and collections. Key Performance Indicators (KPI): Aligned with the Museum's values of Respect, Openness, Growth, and Dynamism, the Security Manager demonstrates: Openness: Oversee surveillance systems, guide staff in recognizing abnormal conditions, and lead appropriate responses. Remain open minded and collaborate with colleagues to find solutions to problems Respect: Model professionalism, serve as an escalation point for sensitive situations, and uphold confidentiality. Demonstrate and coach security team in respectful policy enforcement, emergency management, and deescalation techniques. Growth: Mentor and develop Security Officers, create training materials, build relationships with museum colleagues within the Museum and at other institutions, and continuously improve security knowledge. Dynamism: Coordinate event security, lead inspections, and manage team responses with energy and adaptability. Engagement Quality: Ensure staff deliver informative, engaging visitor interactions; provide coaching and feedback. Visitor Service Excellence: Deliver exceptional customer service personally and across the team, addressing performance gaps. Essential Functions: Assess risks and implement appropriate measures to protect the collection, facility, visitors, and employees while maintaining the museum's commitment to customer service. Oversee the day-to day operations of the 24-hour Security department, including staffing, scheduling, and performance management. Design and update policies and procedures to improve operations. Serve as Project Manager and Primary Operator on the Museum security system. Maintain ID and key control. Prepare, implement, and maintain the Facility Security and Emergency Preparedness plan, in cooperation with others in Museum leadership. Develop and implement a staff training program (for Security and other staff) on relevant security issues and emergency procedures. Play a direct and leading role in the Museum's response to emergencies. Act as primary advisor to the Museum leadership team on security issues. Promote customer service standards and assist visitors courteously. Required Knowledge, Skills, and Abilities: Education: High School diploma or equivalent is required, BA/BS in Criminal Justice or related is preferred. Experience: Must have a minimum of seven (7) years of security experience, including at least three (3) years at a supervisory level. Knowledge: Strong understanding of Museum policies, security, emergency response, and leadership. Dependability: Reliable, detail‑oriented, and strong work ethic. Communication: Strong written and verbal skills in English and the ability to formulate and articulate security strategies and solutions to all levels of management in a context that aligns with the culture of the organization Multitasking: Ability to manage multiple responsibilities accurately. Interpersonal Skills: Professional, engaging demeanor with interest in visitor interaction. Policy Enforcement: Ability to enforce policies politely and professionally. Technical Skills: Basic computer proficiency; email, Museum software, security systems, wireless technology. Flexibility: Variable schedule including evenings, nights, weekends, and holidays. Teamwork: Ability to work independently and collaboratively. Preferred Knowledge, Skills, and Abilities: Prior security leadership experience required, experience in a cultural institution preferred Motivated leader and team player who thrives in fast‑paced environments. Creative, adaptable, and flexible in managing complex security operations. Passion for the Museum's mission, with the ability to inspire and guide staff while engaging visitors. Working Conditions: Supervisory responsibility will require being on call and remaining on site during emergencies/events. Essential role; extended hours possible during emergencies or inclement weather. Must adhere to uniform and appearance standards. Work across Museum spaces and grounds using radios/communication devices. Requires strong communication skills and visual acuity to monitor crowds. Patrols indoors/outdoors in all seasons; exposure to noise up to 90 decibels. Flexible scheduling required to meet operational needs. Physical Requirements: Must be able to see, hear, and communicate effectively. Stand/walk for prolonged periods (up to 12‑hour shifts). May be required to run in response to incidents in the building or on the grounds. Stamina to climb stairs, bend, stretch, and lift up to 50 lbs unassisted. Work indoors and outdoors in varying conditions. Endurance to remain on duty longer when supervising during emergencies/events. Reasonable accommodations may be made for individuals with disabilities.