How To Become A Claim Agent: What It Is and Career Path

What is a claim agent and how to become one

Updated January 8, 2025

3 min read

The average claim agent salary is $34,549. The most common degree is a bachelor's degree degree with an business major. It usually takes 6-12 months of experience to become a claim agent. Claim agents with a Certified Billing and Coding Specialist (CBCS) certification earn more money. Between 2018 and 2028, the career is expected to grow -4% and produce -105,300 job opportunities across the U.S.

ScoreClaim AgentUS Average

Salary

2.7

Avg. Salary $34,549

Avg. Salary $59,228

Stability level

5.9

Growth rate -4%

Growth rate 0.3%

Diversity

9.1

Race

American Indian and Alaska Native 0.72%

Asian 6.15%

Black or African American 11.72%

Hispanic or Latino 22.92%

Unknown 5.34%

White 53.15%

Gender

female 57.90%

male 42.10%

Age - 39

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 39

Stress level

5.9

Stress level is manageable

7.1 - high

Complexity level

6.6

Complexity level is challenging

7 - challenging

Work life balance

6.5

Work life balance is good

6.4 - fair

Key steps to become a claim agent

Explore claim agent education requirements

Most common claim agent degrees

Bachelor's

35.9 %

High School Diploma

27.8 %

Associate

19.2 %

Start to develop specific claim agent skills

Skills	Percentages
Customer Service	24.39%
Inbound Calls	15.19%
Property Damage	8.70%
Insurance Policy	5.36%
Outbound Calls	4.81%

Complete relevant claim agent training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New claim agents learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a claim agent based on U.S. Bureau of Labor Statistics data and data from real claim agent resumes.

Research claim agent duties and responsibilities

Assist in the streamlining of EDI process to manage workflow of EDI claims.
Work with Medicaid insurance patients to renew and approve medical equipment and supplies.
Enforce safety/security measures to protect sensitive zones, ensure FAA, ADA company and airport regulations/policies/procedures are follow.
Verify Medicare beneficiary eligibility and assist pharmacists and doctors with prescription claims, billing, and payment options.

Prepare your claim agent resume

When your background is strong enough, you can start writing your claim agent resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a claim agent resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable claim agent resume templates

Build a professional claim agent resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your claim agent resume.