Post job

Explore jobs

Find specific jobs

Explore careers

Explore professions

Best companies

Explore companies

OverviewJobs

Skills

EducationDemographicsBest CompaniesJob OutlookFull Time jobs
zippia ai icon

Automatically apply for jobs with Zippi

Upload your resume to get started.

Claim agent skills for your resume and career

Updated January 8, 2025
2 min read
Below we've compiled a list of the most critical claim agent skills. We ranked the top skills for claim agents based on the percentage of resumes they appeared on. For example, 24.4% of claim agent resumes contained customer service as a skill. Continue reading to find out what skills a claim agent needs to be successful in the workplace.

15 claim agent skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how claim agents use customer service:
  • Provide general customer service including service initiation and providing assistance throughout the service delivery process.
  • Provide dealers with feedback on warranty claim concerns detected while providing exceptional customer service.

2. Inbound Calls

Here's how claim agents use inbound calls:
  • Answered inbound calls from providers and customers regarding claims, and benefits, issues from all accounts and Clients Contacts.
  • Received Allstate Insurance's overflow inbound calls for natural disaster insurance claims, and scheduled appointments for claims adjusters.

3. Property Damage

Property damage is the destruction or damage of tangible personal property. Property damage can be caused by negligence, irresponsible handling of the property, willful destruction, or any other destructure act of nature.

Here's how claim agents use property damage:
  • Investigated, evaluated, negotiated, and settled property damage incidents filed against the company up to a certain dollar amount.
  • Processed first and third Party Medical and Property Damage claims.

4. Insurance Policy

Here's how claim agents use insurance policy:
  • Reviewed insurance claims form and related documents for completeness Reviewed insurance policy to determine coverage Transmitted routine claims for payment
  • Interviewed clients to obtain the information required on new insurance policy applications.

5. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how claim agents use outbound calls:
  • Assisted with escalated problems from providers and customers by making outbound calls to maintain and improve client relations.
  • Performed initial contact through inbound and outbound calls with insured clients and claimants to investigate automobile accidents.

6. Medical Claims

Here's how claim agents use medical claims:
  • assisted beneficiaries with information in regards to their approved and/or denied Part A/Hospital and/or Part B/Medical claims.
  • Evaluated and issued payment on medical claims from introductory level through specialized topics.

Choose from 10+ customizable claim agent resume templates

Build a professional claim agent resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your claim agent resume.

7. Claims Issues

Here's how claim agents use claims issues:
  • Resolve claims issues, all using computers.
  • Researched and analyzed data to address operational challenges and customer claims issues.

8. Unemployment Claims

Here's how claim agents use unemployment claims:
  • File unemployment claims for unemployed claimants via Internet and phone in a call center environment.
  • Handled appointments to complete and process unemployment claims and payments.

9. Computer System

Here's how claim agents use computer system:
  • Tracked packages through the use of AS400 and PITT3 computer systems.
  • Pull luggage off of carousel and put into AA computer system Inventory luggage left at the end of shift.

10. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how claim agents use telephone calls:
  • Call center environment, answered and transferred high volume telephone calls.
  • Processed telephone calls to and from customers in accordance with Contact Center and Prime-published departmental standards.

11. District Court

Here's how claim agents use district court:
  • Prepared and filed criminal complaints at the district court level.
  • Issued and filed claims on Circuit andDistrict Court documents placed on judgement.

12. Veterans

Here's how claim agents use veterans:
  • Provided speeches, educational information to various veterans organizations.
  • Created a Power Point presentation for the Partners to utilize during seminars aimed at Veterans & their survivors.

13. Customer Issues

Here's how claim agents use customer issues:
  • Utilized specific software tools and problem solving strategies to solve customer issues and continuously improve processes.
  • Go to person for resolving highly visible customer issues.

14. Police Reports

Police reports, also known as "incident reports," are recorded by members of the police department and detail a (potentially) illegal incident or confrontation. The following information is usually found on a police report: the date and time of the incident, which officers were involved, the address of the incident, what kind of incident (theft, assault, etc.), and how the officers were alerted to the incident.

Here's how claim agents use police reports:
  • Reviewed vehicle repair estimates and police reports.
  • Investigated liability claims by taking statements, interviewing witnesses, reviewing police reports.

15. Auto Insurance Claims

Here's how claim agents use auto insurance claims:
  • Learned how to file complex auto insurance claims.
  • Processed home and auto insurance claims Provide customer follow-up to ensure accuracy of account information
top-skills

What skills help Claim Agents find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of claim agent skills to add to your resume

Claim agent skills

The most important skills for a claim agent resume and required skills for a claim agent to have include:

  • Customer Service
  • Inbound Calls
  • Property Damage
  • Insurance Policy
  • Outbound Calls
  • Medical Claims
  • Claims Issues
  • Unemployment Claims
  • Computer System
  • Telephone Calls
  • District Court
  • Veterans
  • Customer Issues
  • Police Reports
  • Auto Insurance Claims
  • Insurance Carriers
  • Employment Data
  • Policy Holders
  • Computer Software
  • Claims Handling
  • Customer Accounts
  • Retrieve Data
  • Medicaid
  • Customer Claims
  • Insurance Coverage
  • Windows
  • Customer Inquiries
  • Open Claims
  • Customer Calls
  • State Laws
  • Customer Support
  • Customer Complaints
  • Glass Claims
  • Warranty Claims

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

Browse office and administrative jobs