How to hire a client service technician

How to hire a client service technician, step by step

Here's a step-by-step client service technician hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a client service technician job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new client service technician
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   Before you post your client service technician job, you should take the time to determine what type of worker your business needs. While certain jobs definitely require a full-time employee, it's sometimes better to find a client service technician for hire on a part-time basis or as a contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   Hiring the perfect client service technician also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   Here's a comparison of client service technician salaries for various roles:

   Type of Client Service Technician	Description	Hourly rate
   Client Service Technician	Heavy vehicle and mobile equipment service technicians inspect, maintain, and repair vehicles and machinery used in construction, farming, rail transportation, and other industries.	$12-43
   Projection Technician	Projection Technicians are responsible for managing the operations of a projection booth. Their duties include managing film projectors, assisting in film content programming and formatting, oversee video recordings, and monitor screen image as well as audio levels... Show more	$14-37
   Technician	Technicians are skilled professionals who primarily work with technology in different industries. They are knowledgeable about the technical aspects of the various items they work with... Show more	$11-27

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Service
   • Troubleshoot
   • Customer Satisfaction
   • Technical Support
   • Client Service
   • Technical Problems
   • Phone Calls
   • Technical Issues
   • Customer Issues
   • Outbound Calls
   • Desktop Support
   • External Clients
   • Service Calls
   • OS

   Check all skills

   Responsibilities:

   • Manage the new PC build process and assist with the management of the Omaha stockroom using ServiceNow.
   • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
   • Provide phone and desktop support to users with LAN/WAN and/or VPN issues.
   • Implement and service PBX systems.
   • Enter client sample information and testing into LIMS.
   • Provide ongoing product support and help troubleshoot problems as needed.

3. Make a budget

   Including a salary range in your client service technician job description is one of the best ways to attract top talent. A client service technician can vary based on:

   • Location. For example, client service technicians' average salary in alaska is 53% less than in hawaii.
   • Seniority. Entry-level client service technicians 72% less than senior-level client service technicians.
   • Certifications. A client service technician with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a client service technician's salary.

   Average client service technician salary

   $48,433yearly

   $23.29 hourly rate

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   Entry-level client service technician salary

   $25,000 yearly salary

   Updated December 14, 2025

4. Writing a client service technician job description

   A client service technician job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. Below, you can find an example of a client service technician job description:

   Client service technician job description example

   The Client Service Center Agent ensures delivery of excellent customer service through prompt, professional, and accurate account of inquiries, and then provides thorough and clear resolutions. They are the first point of customer contact (Tier 1) for general questions (fulfillment issues, functionality, reporting, etc.,) and refers and escalates unresolved issues to designated contacts.
   Job Responsibilities:
   Answers phones, voice and electronic mail to respond to customer requests Transfers customer calls to appropriate staff Identifies, documents, researches, and resolves customer issues using the call tracking system Follows-up on customer inquiries not immediately resolved Manages open calls to ensure prompt resolve Recognizes, documents and alerts manager of trends in inquiries Recommends process improvements• Creates and reviews documentation, reference material, Frequently Asked Questions, etc.,Refers unresolved customer issues to designated departments for further instruction and / or resolve Other duties as assigned
   
   Job Requirements:
   Previous customer service experience required High School diploma or GED required, Bachelors degree preferred Excellent communication skills (verbal and written; must be able to communicate with all levels of staff) Superb customer service skills (must have good phone etiquette) Detail orientated (must be able to organize and commit to large amounts of information) Superior listening skills Enjoys problem solving and troubleshooting issues Able to multi-task and manage calls (should be able to field the calls and update the Help Desk ticket simultaneously) Must be able to learn and disseminate new information Computer skills required; proficiency with a keyboard Needs to work in a team atmosphere Ascertain prioritization of inquiries and possess a sense of urgency Ability to learn customer service software applications (familiarity with Contactual call-logging software a plus) Intermediate Excel, Word, and Outlook skills
   
   Why Work With Us?
   When you work with Cambium Assessment, you'll be helping to design and build inspiring solutions that make a real impact on the online testing industry, as well as the educators and students we support.
   Our ground breaking work includes:
   Advanced computer-adaptive algorithms Mobile support of user interfaces Learning management systems with social media features Universally accessible user interfaces Machine scorable items
   
   In the 2021-2022 school year, we delivered more than 100 million online tests, successfully supported peak testing volumes exceeding 1.3 million simultaneous test takers, while ensuring an average response time of less than a tenth of a second. We have the most advanced features of any online testing system, and we continue to push boundaries to improve student performance measurement and enabling educators with actionable insights to drive better overall educational outcomes for our students. To learn more about our organization and the exciting work we do, visit www.cambiumassessment.com
   
   An Equal Opportunity Employer
   We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, gender, gender identity/expression, sexual orientation, national origin, protected veteran status, or disability.

   Copy this example

   

5. Post your job

   To find client service technicians for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any client service technicians they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level client service technicians with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   Post your job online:

   • Post your client service technician job on Zippia to find and recruit client service technician candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   To successfully recruit client service technicians, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

   It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new client service technician

   Once you've found the client service technician candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

   It's also important to follow up with applicants who do not get the job with an email letting them know that the position is filled.

   To prepare for the new client service technician first day, you should share an onboarding schedule with them that covers their first period on the job. You should also quickly complete any necessary paperwork, such as employee action forms and onboarding documents like I-9, benefits enrollment, and federal and state tax forms. Finally, Human Resources must ensure a new employee file is created for internal record keeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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