How To Become A Client Support Manager: What It Is and Career Path

What is a client support manager and how to become one

Updated January 8, 2025

3 min read

A client support manager directs and oversees a customer support department's daily operations and functions. They are mainly responsible for building and developing policies and procedures that serve as the staff's guidelines in providing excellent service to customers. Their tasks also include hiring new staff, mentoring employees, analyzing the team's productivity, and addressing challenges to the staff's job performance. They develop, implement, and evaluate strategic plans to improve their practices in line with the business objectives.

Dealing with frustrated customers may be taxing for some customer service agents. It is also the job of the client support manager to take charge during challenging situations and handle unsatisfied customers. They also deal with serious and complicated consumer issues, taking appropriate actions to achieve client satisfaction.

Pursuing a career as a client support manager requires a bachelor's degree in business administration, psychology, international relations, information technology, public relations, or other related fields of study. Candidates must have excellent communication, social, and analytical skills. Significant work experience in the customer support industry is also mandatory to get this position.

ScoreClient Support ManagerUS Average

Salary

4.9

Avg. Salary $62,927

Avg. Salary $59,228

Stability level

6.7

Growth rate 10%

Growth rate 0.3%

Diversity

6.5

Race

American Indian and Alaska Native 0.41%

Asian 10.57%

Black or African American 11.76%

Hispanic or Latino 15.76%

Unknown 5.35%

White 56.16%

Gender

female 53.23%

male 46.77%

Age - 41

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 41

Stress level

6.7

Stress level is high

7.1 - high

Complexity level

6.5

Complexity level is challenging

7 - challenging

Work life balance

7.4

Work life balance is good

6.4 - fair

Key steps to become a client support manager

Explore client support manager education requirements

Most common client support manager degrees

Bachelor's

69.1 %

Associate

15.0 %

Master's

8.3 %

Start to develop specific client support manager skills

Skills	Percentages
Client Facing	8.79%
Project Management	8.48%
Customer Support	6.93%
Customer Satisfaction	5.52%
Technical Support	5.30%

Complete relevant client support manager training and internships

Accountants spend an average of 3-6 months on post-employment, on-the-job training. New client support managers learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a client support manager based on U.S. Bureau of Labor Statistics data and data from real client support manager resumes.

Research client support manager duties and responsibilities

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Provide support to ACH clients to resolve servicing/processing or SLA discrepancies.
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Install, configure, test, maintain, monitor, and troubleshoot, workstation hardware and software.

Prepare your client support manager resume

When your background is strong enough, you can start writing your client support manager resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a client support manager resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable client support manager resume templates

Build a professional client support manager resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your client support manager resume.